Barefoot Racing

Thank you for your response - I am sorry [redacted] did not find the refund upon our first reply - although we process the refund it can take up to hours to show back into customer account I have verified with [redacted] the funds have been sent and recieved via the refund I will be more than happy to provide any addition information regarding our refund with this order Thank you Barefoot Sportswear

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Consumer confirmed that refund was received Regards, [redacted]

This order was for a custom backpack which has to be produced with customers requested custom name and number - order was made on 8/8/which was a saturday - office began process of order on 8/10- the back pack was on backorder and arrived at our office on 8/from manufacture - at this
point it had to be checked in and then personalized per customers order - Item was shipped via UPS on 8/- tracking number - ***, it was recieved on 8/21. Shipping from our NY location to this address is a default day ship. I have checked and I have never recieved an email regarding this order, but I personally spoke with customer when she called and explained it had been on backorder and was being shipped that week. I am happy to refund customer the difference in cost from ground to next day air shipping as she is correct and it did default to ground as it is only a day ship to her location. Refund (Unique Transaction ID # ***) See related *** Original Transaction Date Type Status Details Gross Fee Net Aug 8, Payment From *** *** Partially Refunded You issued a partial refund for this paymentYou issued a partial refund for this payment. Details $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Sep 1, Refund Completed ...-$USD $USD -$USD Sent to:*** *** Total amount:-$USD Invoice ID:*** Date: Sep 1, Time: 06:01:PDT Status: Completed Subject: You have sent $USD to *** *** with *** Note: Refund customer for shippingCustomer selected and paid next day air - was shipped ground as this is only a day ship via UPS I have attached a copy of the completed refund for customer in the amount of $(the difference from ground to next day). If there is anything else I can do to help with this order please contact me. Thank you Christine BBarefoot Sportswear

Thank you for your response - I am sorry [redacted] did not find the refund upon our first reply - although we process the refund it can take up to 24 hours to show back into customer account.  I have verified with [redacted] the funds have been sent and recieved via the refund.  I will be more than happy to provide any addition information regarding our refund with this order.  Thank you Barefoot Sportswear

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Consumer confirmed that refund was received.
Regards,
[redacted]