Attention Revdex.com:As my representative mentioned to you by phone, this complaint has erroneously been made against my company, Crystal Clean Duct Service, which has not provided services to this particular customer There is a company operating out of *** that provides duct cleaning and
has numerous customer complaints, many of which are inappropriately attributed to my organizationComplaints about them have been posted on my company's profile across many channels, including Facebook We are actively involved in managing our reputation by addressing these complaints, explaining that it is not our company or technicians who are providing those services.Our legal team has delivered a notice of trademark infringement to the company to which these customer complaints are referring in an effort to reduce consumer confusion about which entity is delivering their services That company is infringing on our trademark by doing business using the name Crystal Clean.Following is the information I have about the company that is repeatedly receiving complaints that consumers are mistakenly directing toward my company:Company Contact:***
*** *** ***
*** *** *** *** *** ***
*** *** *** ** ***
*** *** ** ***That organization is also erroneously listed on Revdex.com as Crystal Clean/EE Wine.Please contact me with and questions or concerns.Regards,Michael W***President, Crystal Clean Duct Service
Not sure if this matters, but the reason for the delay on determining the final scope of work, was really all due to the owner. We gave her a proposal detailing the work to be completed in her 3 bathrooms, and she kept requesting credits for specific items she wanted us to omit (to be done by...
owner) due to her budget. The owner did not have to do the measuring of the shower door. We originally figured a 42” module to fit in the space where her existing module is, however this is a custom size and therefore would take 3-4 weeks to get. The owner did not want to wait this long, so we gave her a choice of going to a 36” or 48” module because we could get those right away. Also the costs the owner mentioned are incorrect. See attached proposal showing all of the original costs and the invoice showing the costs that the owner was actually billed. See attached invoice that was sent to the owner for the remodeling work completed. This invoice details the work that was completed per Contract (see attached signed proposal from owner), and the additional work that was completed. I will now detail the additional work that was completed/billed to owner:Go to a rain glass shower door in lieu of clear glass- this was requested by owner – see email to owner attached (Exhibit A)The original proposal (never signed) that was sent to the owner included a cost of $300 to patch 3 walls (no ceiling) with water resistant drywall. The owner asked us to omit this from the contract and therefore the proposal the owner signed indicates that drywall work is not included and will be done by owner. Before beginning work, the owner requested that we complete the drywall work for her. Therefore I sent her email (see attached Exhibit B) confirming that we would complete this work for her. This additional work was detailed in email to owner. See Exhibit DWhen the drywall contractor was at the house, it was requested that we complete the following additional drywall work (Note: Work was detailed to owner in email, see Exhibit D):remove all upper ceiling in bathroom, including shower ceiling- owner requested due to all of the existing mold spots on her ceilings.Remove shower wall (both sides) to fit new shower. The drywall contractor had to reinstall new drywall and corner bead on outside corners and finish texture complete vertical walls in front of shower. Note- the original bid figured a 42” module; however this module would have took 3-4 weeks to get because it is a custom size. We told the owner we could go to a 48” module if she wanted (we could get right away), but we then would need to reframe the opening. The owner did not want to wait and therefore we went to a 48” module in lieu of a 42” module.New rock, finish and texture above shower (all 3 walls)Repair at hall bath roomOwner requested us to have our plumber install her faucet and trim on the tub in the master bath (not included in original proposal) –See email attached Exhibit C#5 & #6 - Owner requested us to remove, install and hook up an exhaust fan/light (not included in original proposal) –See email attached Exhibit CSame as above item #5 After sending the invoice to the owner, she approved everything except the drywall costs, see attached Exhibit D in which the owner indicates “I‘m in agreement with everything except the drywall numbers.” She requested to see the invoice from Applewood Drywall. Even though this Contract is definitely not a Cost plus and therefore not entitled to see any subcontractors’ invoices, we agreed to show her this invoice and also agreed to omit our general fee from the drywall cost in order to help out with this overage. See attached copy of the invoice from Applewood Drywall for the drywall cost. Total cost from Applewood is $1200, which matches the cost that the owner was billed for this work. In regards to what the owner refers to as a “scratch on the module,” this is not a scratch. The owner showed us this and we explained that this was the bottom edge of the module which does not have a finish color on it. To hide this area, we laid a bead of caulk between the tile floor and the bottom of the module. We told the owner we would need to come back a different day to finish because the caulk needed to dry. This was arranged on two separate occasions and the owner cancelled both times. We also mentioned that she could bring this up to her painter (she was hiring her own painter) to complete this minor touch up. To be clear, this was never part of our contract and not a “scratch,” but we offered to do this for her as it is a minor repair. Let me know if you need anything else. Thanks! [redacted] CGP GMB[redacted] Builderswww.[redacted]builders.com262-253-2282
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Ron called me on May 30th and we came to an agreement on how to resolve my complaint, ID [redacted]. On June 1st, he fixed my problem and returned some of the money paid for plumbing work not requested by me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have filed my complaint against them instead. Thank you for the clarification of this misunderstanding and I apologize for the grief and inconvenience it may have caused you and your company.
Regards,
[redacted]
On Friday the 14th of April, [redacted] entered our store asking for a receipt to obtain his car wash code because the receipt didn't print at the pump. The cashier was unaware that our [redacted] Register system had locked up therefore preventing us from retrieving any...
receipts beginning at 511pm that evening. [redacted] was given another car wash code since his receipt had not printed. He was also given the store managers phone number as he requested. That Friday night the 14th at approximately 620pm [redacted] took his car through the car wash using the code given to him by the cashier. The store manager [redacted] phoned [redacted] at 720pm after we received an email complaint from him via our website. At that time, he requested a copy of the receipt from the dispenser which the cashier wasn't able to provide. Mr S[redacted] apologized and offered an additional car wash to him and let him know that he would forward the receipt as soon as possible. At 809pm on the same night (Friday 4/14) the Director of Retail Operations followed up with an email to [redacted] again apologizing and offering 5 car washes to him. Please see attached email titled Horriblenegligent treatment. On Monday, April 17th, after contacting [redacted] and having them fix the glitch in the [redacted] Register system [redacted] was able to retrieve the missing data which included his pump receipt. At that time, [redacted] sent via email, the copy of his receipt with another apology. [redacted] followed up with a phone call to confirm that the email was received and then again left a voice mail for [redacted] on Tuesday the 18th to confirm receipt. Neither call or emails have been acknowledged by [redacted]. Kristin S[redacted]Vp, Operations
Attention Revdex.com:As my representative mentioned to you by phone, this complaint has erroneously been made against my company, Crystal Clean Duct Service, which has not provided services to this particular customer There is a company operating out of *** that provides duct cleaning and
has numerous customer complaints, many of which are inappropriately attributed to my organizationComplaints about them have been posted on my company's profile across many channels, including Facebook We are actively involved in managing our reputation by addressing these complaints, explaining that it is not our company or technicians who are providing those services.Our legal team has delivered a notice of trademark infringement to the company to which these customer complaints are referring in an effort to reduce consumer confusion about which entity is delivering their services That company is infringing on our trademark by doing business using the name Crystal Clean.Following is the information I have about the company that is repeatedly receiving complaints that consumers are mistakenly directing toward my company:Company Contact:***
*** *** ***
*** *** *** *** *** ***
*** *** *** ** ***
*** *** ** ***That organization is also erroneously listed on Revdex.com as Crystal Clean/EE Wine.Please contact me with and questions or concerns.Regards,Michael W***President, Crystal Clean Duct Service
Not sure if this matters, but the reason for the delay on determining the final scope of work, was really all due to the owner. We gave her a proposal detailing the work to be completed in her 3 bathrooms, and she kept requesting credits for specific items she wanted us to omit (to be done by...
owner) due to her budget. The owner did not have to do the measuring of the shower door. We originally figured a 42” module to fit in the space where her existing module is, however this is a custom size and therefore would take 3-4 weeks to get. The owner did not want to wait this long, so we gave her a choice of going to a 36” or 48” module because we could get those right away. Also the costs the owner mentioned are incorrect. See attached proposal showing all of the original costs and the invoice showing the costs that the owner was actually billed. See attached invoice that was sent to the owner for the remodeling work completed. This invoice details the work that was completed per Contract (see attached signed proposal from owner), and the additional work that was completed. I will now detail the additional work that was completed/billed to owner:Go to a rain glass shower door in lieu of clear glass- this was requested by owner – see email to owner attached (Exhibit A)The original proposal (never signed) that was sent to the owner included a cost of $300 to patch 3 walls (no ceiling) with water resistant drywall. The owner asked us to omit this from the contract and therefore the proposal the owner signed indicates that drywall work is not included and will be done by owner. Before beginning work, the owner requested that we complete the drywall work for her. Therefore I sent her email (see attached Exhibit B) confirming that we would complete this work for her. This additional work was detailed in email to owner. See Exhibit DWhen the drywall contractor was at the house, it was requested that we complete the following additional drywall work (Note: Work was detailed to owner in email, see Exhibit D):remove all upper ceiling in bathroom, including shower ceiling- owner requested due to all of the existing mold spots on her ceilings.Remove shower wall (both sides) to fit new shower. The drywall contractor had to reinstall new drywall and corner bead on outside corners and finish texture complete vertical walls in front of shower. Note- the original bid figured a 42” module; however this module would have took 3-4 weeks to get because it is a custom size. We told the owner we could go to a 48” module if she wanted (we could get right away), but we then would need to reframe the opening. The owner did not want to wait and therefore we went to a 48” module in lieu of a 42” module.New rock, finish and texture above shower (all 3 walls)Repair at hall bath roomOwner requested us to have our plumber install her faucet and trim on the tub in the master bath (not included in original proposal) –See email attached Exhibit C#5 & #6 - Owner requested us to remove, install and hook up an exhaust fan/light (not included in original proposal) –See email attached Exhibit CSame as above item #5 After sending the invoice to the owner, she approved everything except the drywall costs, see attached Exhibit D in which the owner indicates “I‘m in agreement with everything except the drywall numbers.” She requested to see the invoice from Applewood Drywall. Even though this Contract is definitely not a Cost plus and therefore not entitled to see any subcontractors’ invoices, we agreed to show her this invoice and also agreed to omit our general fee from the drywall cost in order to help out with this overage. See attached copy of the invoice from Applewood Drywall for the drywall cost. Total cost from Applewood is $1200, which matches the cost that the owner was billed for this work. In regards to what the owner refers to as a “scratch on the module,” this is not a scratch. The owner showed us this and we explained that this was the bottom edge of the module which does not have a finish color on it. To hide this area, we laid a bead of caulk between the tile floor and the bottom of the module. We told the owner we would need to come back a different day to finish because the caulk needed to dry. This was arranged on two separate occasions and the owner cancelled both times. We also mentioned that she could bring this up to her painter (she was hiring her own painter) to complete this minor touch up. To be clear, this was never part of our contract and not a “scratch,” but we offered to do this for her as it is a minor repair. Let me know if you need anything else. Thanks! [redacted] CGP GMB[redacted] Builderswww.[redacted]builders.com262-253-2282
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Ron called me on May 30th and we came to an agreement on how to resolve my complaint, ID [redacted]. On June 1st, he fixed my problem and returned some of the money paid for plumbing work not requested by me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have filed my complaint against them instead. Thank you for the clarification of this misunderstanding and I apologize for the grief and inconvenience it may have caused you and your company.
Regards,
[redacted]
On Friday the 14th of April, [redacted] entered our store asking for a receipt to obtain his car wash code because the receipt didn't print at the pump. The cashier was unaware that our [redacted] Register system had locked up therefore preventing us from retrieving any...
receipts beginning at 511pm that evening. [redacted] was given another car wash code since his receipt had not printed. He was also given the store managers phone number as he requested. That Friday night the 14th at approximately 620pm [redacted] took his car through the car wash using the code given to him by the cashier. The store manager [redacted] phoned [redacted] at 720pm after we received an email complaint from him via our website. At that time, he requested a copy of the receipt from the dispenser which the cashier wasn't able to provide. Mr S[redacted] apologized and offered an additional car wash to him and let him know that he would forward the receipt as soon as possible. At 809pm on the same night (Friday 4/14) the Director of Retail Operations followed up with an email to [redacted] again apologizing and offering 5 car washes to him. Please see attached email titled Horriblenegligent treatment. On Monday, April 17th, after contacting [redacted] and having them fix the glitch in the [redacted] Register system [redacted] was able to retrieve the missing data which included his pump receipt. At that time, [redacted] sent via email, the copy of his receipt with another apology. [redacted] followed up with a phone call to confirm that the email was received and then again left a voice mail for [redacted] on Tuesday the 18th to confirm receipt. Neither call or emails have been acknowledged by [redacted]. Kristin S[redacted]Vp, Operations