On November 18, [redacted] contacted our company, [redacted] ***, in regards to filing a warranty claim [redacted] warranty department then issued the "American Flyer Warranty Procedure" on November 18, at 2:PM (original email attached)A reply was received on November 21, at 11:AMOnce all required documentation is received a resolution is provided within weeks of response to the initial communication, which is stated on the "American Flyer Warranty Procedure"At this time [redacted] information is still under review [redacted] will be contacted once a resolution is foundIn the event that a customer needs a claim to be expedited we do request that this is communicated during the origination of the warranty claim processAccording to our records there was no expedition requestedUnfortunately, if a customer is seeking a refund the customer must contact the retailer in which the purchase was made
Complaint: [redacted] I am rejecting this response because: The cost of the free suitcase but with shipping at $is almost double the cost of the ACTUAL suitcase itself ($89)In my mind I could just buy a new suitcase BUT I don't because it seems poor quality and don't want to go through this againWhat I want is a refund for $I'm sure the company will lose FAR less money just giving a refund of $vs shipping out a suitcase for $(plus they lose the cost of the actual suitcase itself worth whatever MSRP it is on their website which I think is like $200+) Regards, [redacted]
Dear Revdex.com of New Jersey, Please note, as stated on our warranty procedure in the attached document, "This warranty does not cover any shipping cost"This information is noted on the customers warranty card enclosed with the luggage, as well as on our website - www.JenniChan.comUnfortunately shipping charges are based on dimensional weight, which should be taken into consideration when shipping luggageDue to the distance of the customers location the shipping charges are above the standard rate customers are normally chargedWe apologize for any confusion, and are willing to provide the customer with a replacementBut under our warranty the customer is responsible for the shipping cost Best Regards, Justina Y [redacted] Customer Service Manager
Dear [redacted] I apologize for any inconvenience regarding the damage to your luggage, and seeking a refundUnfortunately, our company may only assist with any warranty inquiriesTherefore, we cannot process a refundPlease contact [redacted] .com for further assistance with a refundIf you would like to move forward with processing a warranty claim a response has been sent in regards to the information received (please see attached)Once the remaining information is received we will expedite your claim Best Regards, Justina
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]i am asking for a refund. I have contacted [redacted].com unreliable times about a refund and they told me I have to follow the warranty process. Which I have, but I get no response from any company. So, I am not sure what to do about getting a refund??? Neither company respond to any of my calls or emails. [redacted].com just keeps telling me to contact the local gaffe maker and now the luggage maker, which has never responded to me about getting the info I sent to them about warranty, is telling me to check bract the seller. They are both sending me in circles. I will happily ship the luggage back for a full refund. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: The cost of the free suitcase but with shipping at $171 is almost double the cost of the ACTUAL suitcase itself ($89). In my mind I could just buy a new suitcase BUT I don't because it seems poor quality and don't want to go through this again. What I want is a refund for $89. I'm sure the company will lose FAR less money just giving a refund of $89 vs shipping out a suitcase for $171 (plus they lose the cost of the actual suitcase itself worth whatever MSRP it is on their website which I think is like $200+).
Regards,
[redacted]
On November 18, 2016 [redacted] contacted our company, [redacted], in regards to filing a warranty claim. [redacted] warranty department then issued the "American Flyer Warranty Procedure" on November 18, 2016 at 2:33 PM (original email attached). A reply was received on November 21,...
2016 at 11:43 AM. Once all required documentation is received a resolution is provided within 8 weeks of response to the initial communication, which is stated on the "American Flyer Warranty Procedure". At this time [redacted] information is still under review. [redacted] will be contacted once a resolution is found. In the event that a customer needs a claim to be expedited we do request that this is communicated during the origination of the warranty claim process. According to our records there was no expedition requested. Unfortunately, if a customer is seeking a refund the customer must contact the retailer in which the purchase was made.
Dear Revdex.com of New Jersey, Please note, as stated on our warranty procedure in the attached document, "This warranty does not cover any shipping cost". This information is noted on the customers warranty card enclosed with the luggage, as well as on our website - www.JenniChan.com. Unfortunately...
shipping charges are based on dimensional weight, which should be taken into consideration when shipping luggage. Due to the distance of the customers location the shipping charges are above the standard rate customers are normally charged. We apologize for any confusion, and are willing to provide the customer with a replacement. But under our warranty the customer is responsible for the shipping cost. Best Regards, Justina Y[redacted]Customer Service Manager
Dear [redacted] I apologize for any inconvenience regarding the damage to your luggage, and seeking a refund. Unfortunately, our company may only assist with any warranty inquiries. Therefore, we cannot process a refund. Please contact [redacted].com for further assistance with a refund. If you would like to move forward with processing a warranty claim a response has been sent in regards to the information received (please see attached). Once the remaining information is received we will expedite your claim. Best Regards, Justina
Hello, Thank you for expressing your concerns. We apologize for the delay in communication which has caused the processing postponement. Unfortunately this was due to the technical difficulties we have experienced in our attempt to respond to your submission. Regrettably, the shipping & handling...
charges cannot be waived according to our standard Warranty Policy as clearly stated in the Warranty Card. The total cost for shipping & handling has come to the total amount of $30.00 for the 85628 MRED American Flyer Budapest 28" Spinner Luggage Metallic Red and 85625 MRED American Flyer Budapest 25" Spinner Luggage Metallic Red. Your payment must be received no later than 06/05/2015. Please complete, and sign the attached credit card authorization form to provide us with your payment information as soon as possible. Please either scan and email the completed form to[redacted] or fax to [redacted] You may refer to this number: SC#[redacted] when calling in and referencing your case. Please allow 1-3 business days for your payment to be processed. Once the payment has been cleared, we will send you notification and tracking information for your replacement. If you'd like to speak regarding this matter, please call. You will be directed to the VP of LongLat, Inc., parent company of American Flyer, whom will then be able to assist you further with all of your concerns. Thank you in advance, for your time and consideration. Have a wonderful day and please don’t hesitate to contact us anytime, we are always glad to help! Sincerely, Justina Y[redacted] Customer Service Representative
On November 18, [redacted] contacted our company, [redacted] ***, in regards to filing a warranty claim [redacted] warranty department then issued the "American Flyer Warranty Procedure" on November 18, at 2:PM (original email attached)A reply was received on November 21, at 11:AMOnce all required documentation is received a resolution is provided within weeks of response to the initial communication, which is stated on the "American Flyer Warranty Procedure"At this time [redacted] information is still under review [redacted] will be contacted once a resolution is foundIn the event that a customer needs a claim to be expedited we do request that this is communicated during the origination of the warranty claim processAccording to our records there was no expedition requestedUnfortunately, if a customer is seeking a refund the customer must contact the retailer in which the purchase was made
Complaint: [redacted] I am rejecting this response because: The cost of the free suitcase but with shipping at $is almost double the cost of the ACTUAL suitcase itself ($89)In my mind I could just buy a new suitcase BUT I don't because it seems poor quality and don't want to go through this againWhat I want is a refund for $I'm sure the company will lose FAR less money just giving a refund of $vs shipping out a suitcase for $(plus they lose the cost of the actual suitcase itself worth whatever MSRP it is on their website which I think is like $200+) Regards, [redacted]
Dear Revdex.com of New Jersey, Please note, as stated on our warranty procedure in the attached document, "This warranty does not cover any shipping cost"This information is noted on the customers warranty card enclosed with the luggage, as well as on our website - www.JenniChan.comUnfortunately shipping charges are based on dimensional weight, which should be taken into consideration when shipping luggageDue to the distance of the customers location the shipping charges are above the standard rate customers are normally chargedWe apologize for any confusion, and are willing to provide the customer with a replacementBut under our warranty the customer is responsible for the shipping cost Best Regards, Justina Y [redacted] Customer Service Manager
Dear [redacted] I apologize for any inconvenience regarding the damage to your luggage, and seeking a refundUnfortunately, our company may only assist with any warranty inquiriesTherefore, we cannot process a refundPlease contact [redacted] .com for further assistance with a refundIf you would like to move forward with processing a warranty claim a response has been sent in regards to the information received (please see attached)Once the remaining information is received we will expedite your claim Best Regards, Justina
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]i am asking for a refund. I have contacted [redacted].com unreliable times about a refund and they told me I have to follow the warranty process. Which I have, but I get no response from any company. So, I am not sure what to do about getting a refund??? Neither company respond to any of my calls or emails. [redacted].com just keeps telling me to contact the local gaffe maker and now the luggage maker, which has never responded to me about getting the info I sent to them about warranty, is telling me to check bract the seller. They are both sending me in circles. I will happily ship the luggage back for a full refund. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: The cost of the free suitcase but with shipping at $171 is almost double the cost of the ACTUAL suitcase itself ($89). In my mind I could just buy a new suitcase BUT I don't because it seems poor quality and don't want to go through this again. What I want is a refund for $89. I'm sure the company will lose FAR less money just giving a refund of $89 vs shipping out a suitcase for $171 (plus they lose the cost of the actual suitcase itself worth whatever MSRP it is on their website which I think is like $200+).
Regards,
[redacted]
On November 18, 2016 [redacted] contacted our company, [redacted], in regards to filing a warranty claim. [redacted] warranty department then issued the "American Flyer Warranty Procedure" on November 18, 2016 at 2:33 PM (original email attached). A reply was received on November 21,...
2016 at 11:43 AM. Once all required documentation is received a resolution is provided within 8 weeks of response to the initial communication, which is stated on the "American Flyer Warranty Procedure". At this time [redacted] information is still under review. [redacted] will be contacted once a resolution is found. In the event that a customer needs a claim to be expedited we do request that this is communicated during the origination of the warranty claim process. According to our records there was no expedition requested. Unfortunately, if a customer is seeking a refund the customer must contact the retailer in which the purchase was made.
Dear Revdex.com of New Jersey, Please note, as stated on our warranty procedure in the attached document, "This warranty does not cover any shipping cost". This information is noted on the customers warranty card enclosed with the luggage, as well as on our website - www.JenniChan.com. Unfortunately...
shipping charges are based on dimensional weight, which should be taken into consideration when shipping luggage. Due to the distance of the customers location the shipping charges are above the standard rate customers are normally charged. We apologize for any confusion, and are willing to provide the customer with a replacement. But under our warranty the customer is responsible for the shipping cost. Best Regards, Justina Y[redacted]Customer Service Manager
Dear [redacted] I apologize for any inconvenience regarding the damage to your luggage, and seeking a refund. Unfortunately, our company may only assist with any warranty inquiries. Therefore, we cannot process a refund. Please contact [redacted].com for further assistance with a refund. If you would like to move forward with processing a warranty claim a response has been sent in regards to the information received (please see attached). Once the remaining information is received we will expedite your claim. Best Regards, Justina
Hello, Thank you for expressing your concerns. We apologize for the delay in communication which has caused the processing postponement. Unfortunately this was due to the technical difficulties we have experienced in our attempt to respond to your submission. Regrettably, the shipping & handling...
charges cannot be waived according to our standard Warranty Policy as clearly stated in the Warranty Card. The total cost for shipping & handling has come to the total amount of $30.00 for the 85628 MRED American Flyer Budapest 28" Spinner Luggage Metallic Red and 85625 MRED American Flyer Budapest 25" Spinner Luggage Metallic Red. Your payment must be received no later than 06/05/2015. Please complete, and sign the attached credit card authorization form to provide us with your payment information as soon as possible. Please either scan and email the completed form to[redacted] or fax to [redacted] You may refer to this number: SC#[redacted] when calling in and referencing your case. Please allow 1-3 business days for your payment to be processed. Once the payment has been cleared, we will send you notification and tracking information for your replacement. If you'd like to speak regarding this matter, please call. You will be directed to the VP of LongLat, Inc., parent company of American Flyer, whom will then be able to assist you further with all of your concerns. Thank you in advance, for your time and consideration. Have a wonderful day and please don’t hesitate to contact us anytime, we are always glad to help! Sincerely, Justina Y[redacted] Customer Service Representative