Bargain Valley

Hello, We received a ticket from [redacted] on December 31st at 4:PSTWe were closed by that time as it was New Years EveI responded on Jan 2nd and replaced his keyI have sent another message to him as well today and still have not heard backI am not sure why he said we had refused his correspondance as he never gave us a chance to respond before filing a complaintHis product key has been replaced and I am still waiting to here back from himPlease see correspondence below: [redacted] Dec 04:PM ( days ago ) To : I spoke by phone with a [redacted] technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast websiteI will post negative reviews right not until I receive a valid key from youThen tomorrow I will post more negative reviews on other websites and technical forums until I receive a valid keyI will continue every day until I receive a valid keyI will not stop ever until I receive a valid key.My last post was:"Beware! I received two [redacted] Pro keys from BargainValley.com that were not valid [redacted] Support said that they were pirated keys." On 12/31/9:AM, BargainValley.com wrote: --show quoted text-- Reply Reply All Forward [redacted] Dec 04:PM ( days ago ) To : I filed complaint with the Revdex.comThe details are shown belowYour complaint has been submitted and assigned the ID [redacted] For your reference, a copy of your complaint appears belowYou will also receive an email with a link that you may use to view this complaint The complaint is being handled by the dispute center listed belowPlease contact them with any questionsRevdex.com Serving Northern Colorado and Wyoming (Fort Collins, CO)SCounty Road 5, #Fort Collins , CO [email protected]: http://www.wynco.Revdex.com.org/ Complaint Background Not all of these questions are requiredPlease provide as much information as you haveProduct/Service Purchased: Software [redacted] Model Number: [redacted] Contract, Account, or Policy #: Order # [redacted] Order #: [redacted] Purchase Date: 12/28/Date Problem First Occurred: 12/29/Dates you complained to the company/organization First Date: 12/30/Second Date: 12/31/Payment Made: In Full Payment Method: Credit Card Name of Sales Person First Name: Last Name: Purchase Price: $Disputed Amount: $ ---------- Forwarded message ----------From:*< [redacted] >Date: Thu, Dec 31, at 7:PMSubject: Re: Replacement product key for order # [redacted] To:[email protected] spoke by phone with a [redacted] technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast websiteI will post negative reviews right not until I receive a valid key from youThen tomorrow I will post more negative reviews on other websites and technical forums until I receive a valid keyI will continue every day until I receive a valid keyI will not stop ever until I receive a valid key.My last post was:"Beware! I received two [redacted] Pro keys from BargainValley.com that were not valid [redacted] Support said that they were pirated keys." On 12/31/9:AM, BargainValley.com wrote: --show quoted text-- Reply Reply All Forward [redacted] < [email protected] > Jan 09:AM ( responded in day ) To : [redacted] Hello, I'm really sorry you are having issues with your keys activating, they are definitely not piratedHowever, I can absolutely understand your concernIt appears you were sent the wrong key by mistake and that is why it would not activate, I apologize for the mistakePlease use this key, it should resolves your issue for you: [redacted] Please let me know if that resolves your issueThank you, BargainValley.com ---- On Thu, Dec 16:01:- [redacted] wrote ---- --show quoted text-- Reply Reply All Forward [redacted] < [email protected] > 11:AM ( responded in days ) To : [redacted] Hello, I just wanted to check in with you, were you able to get [redacted] activated? Thank you, Rheanna BargainValley.com

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me However, this business should in fact advertise that they will hold orders on "newer customers"That's just bad business to not advise customers of that one small (huge) fact that could completely change the mind of a customer to go to another business for the same product with no wait time associated Regards, [redacted]

Hello,Thanks for contacting us about this issue, I can understand this customers concernWe did initially put a hold on his order, it is our policy for new customers with free email addresses to verify their information with us so we can be sure that the cardholder authorized the transactionIt is
an anti fraud protection measure for us and themWe called this customer and also sent him an email asking him to contacting us so he could verifyHe then requested to cancel the order and to be refundedWe did refund him on 9/here is a receipt of the refund below:Transaction Details-----------------------Date: 09/08/07:55:28Merchant: BargainValley.comType: CreditCard Refund (Credit)Invoice #: ***Amount: -98.97Description: Order from BargainValley.com Card Holder:*** *** Card Number: ***

Hello,We received a ticket from *** on December 31st at 4:PSTWe were closed by that time as it was New Years EveI responded on Jan 2nd and replaced his keyI have sent another message to him as well today and still have not heard backI am not sure why he said we had refused his
correspondance as he never gave us a chance to respond before filing a complaintHis product key has been replaced and I am still waiting to here back from himPlease see correspondence below:*** Dec 04:PM ( days ago )To : I spoke by phone with a *** technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast websiteI will post negative reviews right not until I receive a valid key from youThen tomorrow I will post more negative reviews on other websites and technical forums until I receive a valid keyI will continue every day until I receive a valid keyI will not stop ever until I receive a valid key.My last post was:"Beware! I received two *** ** Pro keys from BargainValley.com that were not valid*** Support said that they were pirated keys." On 12/31/9:AM, BargainValley.com wrote:--show quoted text--ReplyReply AllForward*** Dec 04:PM ( days ago )To : I filed complaint with the Revdex.comThe details are shown below.Your complaint has been submitted and assigned the ID ***For your reference, a copy of your complaint appears belowYou will also receive an email with a link that you may use to view this complaint. The complaint is being handled by the dispute center listed belowPlease contact them with any questions.Revdex.com Serving Northern Colorado and Wyoming (Fort Collins, CO)SCounty Road 5, #100 Fort Collins , CO 80528 [email protected]: http://www.wynco.Revdex.com.org/ Complaint BackgroundNot all of these questions are requiredPlease provide as much information as you have.1.Product/Service Purchased:Software ** *** ** ***
2.Model Number:*** ** ***3.Contract, Account, or Policy #:Order #***4.Order #:***5.Purchase Date:12/28/20156.Date Problem First Occurred:12/29/2015Dates you complained to the company/organization7.First Date:12/30/20158.Second Date:12/31/201510.Payment Made:In Full11.Payment Method:Credit CardName of Sales Person13.First Name:15.Last Name:17.Purchase Price:$149.9818.Disputed Amount:$149.98 ---------- Forwarded message ----------From:*Date: Thu, Dec 31, at 7:PMSubject: Re: Replacement product key for order #***To:[email protected] spoke by phone with a *** technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast websiteI will post negative reviews right not until I receive a valid key from youThen tomorrow I will post more negative reviews on other websites and technical forums until I receive a valid keyI will continue every day until I receive a valid keyI will not stop ever until I receive a valid key.My last post was:"Beware! I received two *** Pro keys from BargainValley.com that were not valid*** Support said that they were pirated keys."On 12/31/9:AM, BargainValley.com wrote:--show quoted text--ReplyReply AllForward***< [email protected] > Jan 09:AM ( responded in day )To : ***Hello,I'm really sorry you are having issues with your keys activating, they are definitely not piratedHowever, I can absolutely understand your concernIt appears you were sent the wrong key by mistake and that is why it would not activate, I apologize for the mistakePlease use this key, it should resolves your issue for you:***Please let me know if that resolves your issue.Thank you,BargainValley.com---- On Thu, Dec 16:01:45 -0800 *** wrote ------show quoted text--ReplyReply AllForward***< [email protected] > 11:AM ( responded in days )To : ***Hello,I just wanted to check in with you, were you able to get *** activated?Thank you,RheannaBargainValley.com

Hello,Thanks for contacting us about this issue, I can understand this customers concern. We did initially put a hold on his order, it is our policy for new customers with free email addresses to verify their information with us so we can be sure that the cardholder authorized the...

transaction. It is an anti fraud protection measure for us and them. We called this customer and also sent him an email asking him to contacting us so he could verify. He then requested to cancel the order and to be refunded. We did refund him on 9/8 here is a receipt of the refund below:Transaction Details-----------------------Date:       09/08/15 07:55:28Merchant:   BargainValley.comType:        CreditCard Refund (Credit)Invoice #:   [redacted]Amount:      -98.97Description: Order from BargainValley.com Card Holder:[redacted] Card Number: [redacted]

Hello,
We received a ticket from [redacted] on December 31st at 4:01 PST. We were closed by that time as it was New Years Eve. I responded on Jan 2nd and replaced his key. I have sent another message to him as well today and still have not heard back. I am not sure why he said we had...

refused his correspondance as he never gave us a chance to respond before filing a complaint. His product key has been replaced and I am still waiting to here back from him. Please see correspondence below:
[redacted] Dec 31 2015 04:01 PM ( 3 days ago )
To : <[email protected]>
I spoke by  phone with a [redacted] technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast website. I will post 5 negative reviews right not until I receive a valid key from you. Then tomorrow I will post 5 more negative reviews on other websites and technical forums until I receive a valid key. I will continue every day until I receive a valid key. I will not stop ever until I receive a valid key.My last post was:"Beware! I received two [redacted] Pro keys from BargainValley.com that were not valid. [redacted] Support said that they were pirated keys." 
On 12/31/2015 9:49 AM, BargainValley.com wrote:
--show quoted text--
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[redacted] Dec 31 2015 04:23 PM ( 3 days ago )
To : <[email protected]>
I filed complaint with the Revdex.com. The details are shown below.
Your complaint has been submitted and assigned the ID [redacted]. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint. 
The complaint is being handled by the dispute center listed below. Please contact them with any questions.
Revdex.com Serving Northern Colorado and Wyoming (Fort Collins, CO)8020 S. County Road 5, #100 Fort Collins , CO 80528 [email protected]: http://www.wynco.Revde...⇄ /> Complaint Background
Not all of these questions are required. Please provide as much information as you have.
1.
Product/Service Purchased:
Software [redacted]
2.
Model Number:
[redacted]
3.
Contract, Account, or Policy #:
Order #[redacted]
4.
Order #:
[redacted]
5.
Purchase Date:
12/28/2015
6.
Date Problem First Occurred:
12/29/2015
Dates you complained to the company/organization
7.
First Date:
12/30/2015
8.
Second Date:
12/31/2015
10.
Payment Made:
In Full
11.
Payment Method:
Credit Card
Name of Sales Person
13.
First Name:
15.
Last Name:
17.
Purchase Price:
$149.98
18.
Disputed Amount:
$149.98
 
---------- Forwarded message ----------From:*<[redacted]>Date: Thu, Dec 31, 2015 at 7:01 PMSubject: Re: Replacement product key for order #[redacted]To:[email protected] spoke by  phone with a [redacted] technical support representative who said that these are pirated copies of license keys.Send a VALID license key immediately.I just now posted a negative review on a scam broadcast website. I will post 5 negative reviews right not until I receive a valid key from you. Then tomorrow I will post 5 more negative reviews on other websites and technical forums until I receive a valid key. I will continue every day until I receive a valid key. I will not stop ever until I receive a valid key.My last post was:"Beware! I received two [redacted] 10 Pro keys from BargainValley.com that were not valid. [redacted] Support said that they were pirated keys."
On 12/31/2015 9:49 AM, BargainValley.com wrote:
--show quoted text--
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[redacted]< [email protected] > Jan 02 09:25 AM ( responded in 1 day )
To : [redacted]
Hello,
I'm really sorry you are having issues with your keys activating, they are definitely not pirated. However, I can absolutely understand your concern. It appears you were sent the wrong key by mistake and that is why it would not activate, I apologize for the mistake. Please use this key, it should resolves your issue for you:
[redacted]
Please let me know if that resolves your issue.
Thank you,
BargainValley.com
---- On Thu, 31 Dec 2015 16:01:45 -0800 [redacted] wrote ----
--show quoted text--
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[redacted]< [email protected] > 11:44 AM ( responded in 3 days )
To : [redacted]
Hello,
I just wanted to check in with you, were you able to get [redacted] activated?
Thank you,
Rheanna
BargainValley.com

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
However, this business should in fact advertise that they will hold orders on "newer customers". That's just bad business to not advise customers of that one small (huge) fact that could completely change the mind of a customer to go to another business for the same product with no wait time associated.....
Regards,
[redacted]