Bark River Tree Service

I am submitting photos, Bark Rivers email to me, definition of a "cord" of firewood and referencesAt appendix is Bark Rivers explanation of why I was shorted 1/cord of firewood.Appendix-B is a photo of all the firewood delivered by Bark RiverPlease note each firewood rack is 8' long x 4' tallEach firewood split is a nominal 16" longThree racks 8' x 4' x 16" is one full cord of fire woodThe photo is of my six racks therefore space for two cords of firewood.Appendix B is the actual firewood stacking in one rackPlease note the Wikipedia definition and illustration at Appendix CThe illustration shows my wood stacking is identical to the definition.I called the Wisconsin Department of Weights and Measures and was told Wisconsin has adopted the national standard for the definition, size and sale of firewoodThis can be found in The U.SNational Institute of Standards and Technology Handbook 130, section This handbook was too large to download and resend to youIt is available on-line for your researchThe handbook description of a cord of firewood is essentially the same as the Wikipedia description Bark Rivers description of a cord of firewood does not follow the decription in Wisconsin Statute or U.SStandardIt would seem they made up their own description and therefore are cheating the customer.I am still asking I be refunded the amount ($228.59) that Bark River charged me for the missing 1/cord of firewood

Company states that they had provided 2 full cords to the consumer. When you stack a full cord, its supposed to be stacked loosely, but the consumer had stored it tight.Company states that they feel that they did not short him the wood, but they are willing to refund him the amount he feels he was shorted and will send him a check today for that amount.

I am submitting photos, Bark Rivers email to me, definition of a "cord" of firewood and references. At appendix is Bark Rivers explanation of why I was shorted 1/2 cord of firewood.Appendix-B is a photo of all the firewood delivered by Bark River. Please note each firewood rack is 8' long x 4'...

tall. Each firewood split is a nominal 16" long. Three racks 8' x 4' x 16" is one full cord of fire wood. The photo is of my six racks therefore space for two cords of firewood.Appendix B is the actual firewood stacking in one rack. Please note the Wikipedia definition and illustration at Appendix C. The illustration shows my wood stacking is identical to the definition.I called the Wisconsin Department of Weights and Measures and was told Wisconsin has adopted the national standard for the definition, size and sale of firewood. This can be found in The U.S. National Institute of Standards and Technology Handbook 130, section 2.4.1.2. This handbook was too large to download and resend to you. It is available on-line for your research. The handbook description of a cord of firewood is essentially the same as the Wikipedia description Bark Rivers description of a cord of firewood does not follow the decription in Wisconsin Statute or U.S. Standard. It would seem they made up their own description and therefore are cheating the customer.I am still asking I be refunded the amount ($228.59) that Bark River charged me for the missing 1/2 cord of firewood.

Review: On or about 10/12/15 I ordered 2 cords of firewood from bark river tree service for delivery at my home the following day. The firewood was delivered on 10/13/15 by dump truck and dumped at the top of my drive way. The business was payed by check $914.37 on date of delivery. No receipt for the wood was offered or given to us. The wood was in a loose pile and at the time we could not tell the amount delivered. The following day my wife and I stacked the wood in 8'x4' wood racks. Each split of wood was a nominal 16". This results in each rack being 1/3rd cord of wood. 2 cords of wood should have filled 6 racks. After stacking the wood we found we were 1/2 cord short of what we had payed for. The next day 10/16/15 I called Bark River and told them we were short 1/2 cord of wood and asked that they come back to my house and view the stacked wood. They refused to do this and told me to email pictures, this I did. In a return email "[redacted]" at Bark River said I had stacked the wood too tight. I called Bark River and was again told it my fault and they would not deliver the shorted wood.Desired Settlement: Bark River Tree Service refund immediately the cost of 1/2 cord of fire wood ($228.59) if tax was charged.

Consumer

Response:

I am submitting photos, Bark Rivers email to me, definition of a "cord" of firewood and references. At appendix is Bark Rivers explanation of why I was shorted 1/2 cord of firewood.Appendix-B is a photo of all the firewood delivered by Bark River. Please note each firewood rack is 8' long x 4' tall. Each firewood split is a nominal 16" long. Three racks 8' x 4' x 16" is one full cord of fire wood. The photo is of my six racks therefore space for two cords of firewood.Appendix B is the actual firewood stacking in one rack. Please note the Wikipedia definition and illustration at Appendix C. The illustration shows my wood stacking is identical to the definition.I called the Wisconsin Department of Weights and Measures and was told Wisconsin has adopted the national standard for the definition, size and sale of firewood. This can be found in The U.S. National Institute of Standards and Technology Handbook 130, section 2.4.1.2. This handbook was too large to download and resend to you. It is available on-line for your research. The handbook description of a cord of firewood is essentially the same as the Wikipedia description Bark Rivers description of a cord of firewood does not follow the decription in Wisconsin Statute or U.S. Standard. It would seem they made up their own description and therefore are cheating the customer.I am still asking I be refunded the amount ($228.59) that Bark River charged me for the missing 1/2 cord of firewood.

Business

Response:

Company states that they had provided 2 full cords to the consumer. When you stack a full cord, its supposed to be stacked loosely, but the consumer had stored it tight.Company states that they feel that they did not short him the wood, but they are willing to refund him the amount he feels he was shorted and will send him a check today for that amount.