Barkan Management Company, Inc.

***, we received the complaint you filed with the Revdex.com. However, this was not an error but in fact, it was a payment for a Special Assessment that had been assessed to your accountI have attached your current ledger showing the deduction in question. Have you
spoken to anyone at Barkan about this? If not, please call *** and ask to speak with *** ***, Portfolio Manager or you can reach her at ***.She will be able to explain further and answer any questions you may have. *** ***

We sincerely apologize for the errors that we made to your account.I have attached a ledger for you account as of 11/8/17. You can see at the end of the report we have refunded the payments taken in error. In addition, a check (#***) was mailed out today in the amount of $1,251.71.Please let me know who you spoke to at Barkan before filing this complaint with the Revdex.com. It is important for me to know what prompted you to escalate the situation to the Revdex.com. If it was a lack of response on our end, I would like to make sure that this doesn't happen again. Please feel free to contact me directly at ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Barkan's Response Management Company Inc. commenced management of [redacted] Apartments onFebruary 6th 2015.  Most of the claims made by Mr. [redacted]occurred prior to Barkan’s arrival.  Barkan Management and their employeesdid follow proper protocol in processing Mr. [redacted]’s move-out...

andpaperwork.  Mr. [redacted] was not charged for any damages and his securitydeposit and interest was returned by June 30th 2015.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I am rejecting Barkan's response, because I am fully aware of the special assessment, however I am on a 6-Payments Plan, (Every 6 Months to be paid September 1st & March 1st only from 9/1/2016 thru 3/1/2019 for this special assessment) as evidenced by the attached letter I received from Barkan, dated 7/21/2016, along with the attached Further Assessment Election Form, I completed and submitted on 8/2/2017, where I selected the 6-Payment Plan option.  Barkan had been honoring the Further Assessment Election Form agreement correctly by deducting my 6-Payments Plan payment of $625.26 from my checking account on 9/1/16, 3/1/17 & 9/1/17 , along with my regular monthly condo fee of $421.06, making a debt totaling $1046.32 for those specific agreed upon months of September & March only; and Barkan had been deducting my regularmonthly condo fee of $421.06 for all other months in between Sept. & March, from the time this Special Assessment period started for all Carrollsburg Condominium Owners on 9/1/2016, as they agreed to do; up-until Barkan's 1st error on 10/6/2017 when they deducted $1046.32 from my checking account for my Oct. 2017 condo fee payment, and further just today, 11/6/2017, in their 2nd error, Barkan again deducted $1046.32 from my checking account for my Nov. 2017 monthly condo fee payment (see Bank Printout attached).  This is in violation of our agreement, per what I elected as my payment option on my signed Further Assessment Election Form authorization, and is a totally unacceptable.  I want Barkan to immediately credit back to my checking account the amount of $625.26 for their 10/6/17 error, and $625.26 for their 11/6/17 error, along with the bank fee of $33 which I incurred today, for a total of $1283.52.  Due to these consistent errors, Barkan is jeopardizing all of my bills, transactions, and obligations paid from my checking account, as well as my good standing with my bank. (Had God not allowed me to have had enough money in my checking account by chance right now, I would have incurred $4020 in overdraft fees due to this error by Barkan on 10/6/17, when 30 of my regular transaction items hit my account after Barkan' erroneous debt; each item would have incurred a $36 initial overdraft fee and then a $7 per day fee up to maximum of $98, thus each items charge fees would have totaled $134.  Fees that Barkan would have been responsible for covering; but this would have created a huge unnecessaryfinancial mess for me with getting all that straightened out with so many companies & service providers, and it would have jeopardized my credit worthiness for who knows how long.)  These are huge errors on Barkan's part, as they should realizes.  Therefore, as stated in my initial complaint, I can no longer trust Barkan with this type of responsibility of deducting my accurate monthly condo fee amounts or special assessment amounts on my behalf as agreed upon from my checking account; and I request that Barkan cancel my Direct Debt Authorization for Carrollsburg condo fees with them immediately, and supply me with my Carrollsburg Condo Fee Coupon booklet and/or the mailing address & account information for me to make all my future Carrollsburg condo fee payments to Barkan by personal check or my bank'sBill Payer System. This is pure negligence, as you can see by Barkan's own ledger that they attached to respond to my complaint, they are not even taking the time to read the very ledger they are submitting. When you look at it, it is quite clear there are no charges in the Charges column for the month of October 2017 to even substantiate a $1046.32 payment. The two charges for Oct. 2017, are for $343.61 and $77.45 totaling $421.06, my regular condo fee payment due for Oct. 2017 (as it is my same amount due on Barkan's ledger for Aug. 2017); and further as you can see on Barkan's own ledger again for the month of Sept. 2017 the Special Assessment Chg of $625.26 was listed under the Charges column (which they highlighted), as it should have been, and as was agreed upon for September (& March only from 9/1/16 thru 3/1/2019 for this special assessment.) Revdex.com, thank you again in advance for you assistance in resolving this matter expeditiously,
Regards,
[redacted]
(2 Attachments)

Dear sir, I apologize for the delay in responding to your complaint.  We are sorry for the lack of service you experienced.  This is not something that Barkan takes lightly. In order to resolve the issues, it would be helpful for you to explain exactly what the problem is, who you...

dealt with, what property you live at, and any other details you feel are relevant.