BarkBox

My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case # [redacted] ), regarding the complaint she filed with you on June ***I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customersThis gives customers a one-click option to include an additional item to their boxI refunded her a total of $and terminated her account per her requestPlease see my response to her below as well as the attached refund invoices: Hi ***, I'm so sorry if the add-item order caught you off guardThis is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping feeIt was certainly not our intent to confuse you or take money from your account without your permissionI have refunded that $add-item charge as well as the $charge for this month's subscription renewalAll of our plans do auto-renew on a monthly basis which is why your plan renewed for another $this monthI have made sure to completely cancel your account so this does not happen again Again, I am truly sorry if the experience you had with us was anything less than exceptionalPlease let me know if there is anything else I can do to make this situation better for you! Sincerely, [redacted] Please let me know if there is any additional information that you need regarding this caseThank you,

I ordered my dog's BarkBox on December *, and the payment was processed on December *, When I didn't receive a shipping notification on/around December **, I became concerned I reached out to customer support on Monday, December [redacted] and was told that there was a processing error and that it had been resolved I was told that my dog's BarkBox was going to ship that day or the next (Tuesday) When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January) I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift That representative told me that I didn't have a box on the board for December..only for January Needless to say I was angry I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing He promised to process my order with expedited shipping, which he did do I called on Thursday, 12/ [redacted] to check on the status I was told it was lined up to ship I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December *** I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support times before my dog's box actually got processed/shipped If my account had been properly handled on Monday, December ***, I would have most likely received my dog's gift before ChristmasThis level of service and ineptitude is unacceptable Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys I verified with customer service that it was on her file (before ordering the December box) and it was confirmed When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about minutes I wrote to BarkBox's customer service with all of this and received a form email in response, which is what prompted me to write this Revdex.com review

I recently entered into a "subscription" based service with Bark Box After receiving the first box from them, I was a little disappointed in the product(s) we received They "ask" questions trying to get to know our dog to "personalize" the box, but they questions are so vague that they aren't personalized at all What I mean by that is that if they really wanted to know our dog and send personalized gifts, they wouldn't send stuffed animals for a lblab though would destroy them in days This evening I tried to go onto their website and cancel The only option I was given was to cancel my subscription I went to their contact us option and the only option I was given was to start a chart or email them I entered into the chat and was given an automated response that someone would be with more shortly After approximately minutes of trying to locate a number, I started a new chat and was told the they were gone for they day I understand the businesses have closing hours but don't understand why they don't list phone numbers on their website to be contacted at To summarize my whole interaction with Bark Box, I would not allow them to be an accredited business with the Revdex.com I believe that all subscription based businesses should be held to higher standards than what they are to today and shouldn't be allowed to sign customers up without giving them the following 1) Option to cancel at anytime 2) Direct number to call and cancel 3) Option to receive a pro-rated refund 4) Easy to navigated website along with proper T&C's 5) They can't charge the full "subscription" amount upfront when it's a "cancel at any time" subscription Do what you see fit with this complaint I'm only writing this to warn other potential "buyers" of what they might get into I wouldn't recommend this "subscription" based company to my worse enemy The products they provide could easily be purchased elsewhere Unfortunately companies like this have a tendency to not take complaints of this nature seriously, so I'm anxious to see if they contact me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are truly sorry *** *** was not satisfied with her BarkBox subscriptionPlease know that we strive to ensure all of our customers and their dogs are nothing less than happy with their experience After thoroughly researching *** ***'s past shipments, we can confirm that all
boxes were delivered within the promised shipping time frame (3-business days)That said, we commit to ship all boxes on the *** of each month (although these are shipped out earlier than the *** to exceed our customer expectations)We regret that there has been some challenges with our shipping partners, but we will share these challenges with our business partnersIn efforts to rectify her concerns, we have added a free month to our her subscription and will also reach out to her to provide additional context related to our shipping process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) As *** *** indicated she
was not meaning to pay for a full year's subscription, *** immediately refunded her in fullAll our subscriptions are billed in full at time of purchase, which is indicated on every confirmation and checkout screenCustomers must complete this checkout flow, agreeing to amount about to be billed, before completionSeeing as *** *** was not wanting to complete this purchase after the fact, she has since been refunded in full and will see the funds back on her card within hours. Please let me know if there is anything else I can help with

To Whom It May Concern, My name is Lauren J*** from Bark & Co and I am writing to you today to inform you that a customer of ours,
*** *** (case # ***), reached out to us on April ***, about a recent charge to her accountThat same day we responded back to her explaining the cause for the charge and issued her a refund for the remaining months of her purchase as the first box had already been shipped outPlease see the email exchange below: *** *** *** ** *** *** * *** ** *** *** *** ** *** *** *** *** *** *** ** ** * *** ***
* *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** *** ** *** *** * *** *** *** ** ***
*** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ***
* *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
*** ** *** *** *** *** ** *** Hello there! All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! This allows us to plan for more pawesome items and get more bang for your bark! This is listed on our website a few times, but we understand that it can be missed! So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! Happy to help! Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***

I purchased a 1 year subscription Dec, 8 2018. My baby passed tragically and unexpectedly dec, 22 2018. I just want to cancel and get a refund. #1 no dog could replace her. #2 definite white I live on this main road again.
They said they do not give refunds?!?! Even when I haven't gotten the first box? My v es f can give me proof to scan over. I swear. This is how companies like this survive I suppose.

I don't even want to even give 1 star to this company now. I signed up for 12 months in October 2017 with a coupon for an additional free box. I was immediately charged so the first box was not my free box. I have paid every month through October 2018 and requested to cancel prior to the renewal. I was given confirmation it was cancelled and my last box would be October 2018. Not true. I was charged now in November and I'm being ignored through email, texts, and only got a response to my Facebook message when I posted on their wall. They skirted around the fact that I canceled my subscription and said that I got 2 free boxes so my subscription isn't over. No I paid for 12 months. If I get free boxes, that means I don't pay! They ignored me when I asked about the second "free" box because I was never told about that. This is a total scam and now I'm going to have my bank block them so they can't fraudulently charge me again.

Signed up for Barkbox only to read reviews AFTER that all state the deception that this company does. They say you can CANCEL AT ANYTIME AND ITS A COMPLETE LIE! I want my subscription cancelled TODAY! I just signed up today and I want it cancelled TODAY. I want nothing to do with such a deceptive company! Im not staying on for 6 months when I havent even tried one box! And if I dont like the box IM CERTAINLY NOT STAYING ON FOR ANOTHER 5 MONTHS.. THE COMPANY LIED TO GET ME ON IN THE FIRST PLACE!

Cance my account NOW!

I decided to try Barkbox for my German Shepard. I selected Heavy Chewer and told them she had allergies and they reassured me they would send heavy duty toys and her treats would only be Salmon and Lamb. They never once sent me the correct treats and while they responded well and sent me new treats for free, it was very frustrating because they continued to tell me they would fix the problem but after 3-4 months of this, it was never fixed. Not to mention, the toys are plush and didn’t last very long. This situation was very annoying and they even sent me the same theme twice in a row which was disappointing because I never received the pirate box for April. Even though Barkbox is annoying and seem very disorganized, their customer service is great and I was able to cancel my subscription only 4 months in to my year plan. Hoping I still do not get charged because my plan says “expired”

[redacted] contacted the BarkBox support team via email and phone on October [redacted] at 6:01pm. She had purchased a one-year subscription to BarkBox and completed the online checkout without error. All BarkBox plans are billed upfront in full, and this is indicated multiple times during the checkout...

screen as well as indicated next to the submit button. The total about to be charged is fully displayed at all times while on the BarkBox site and checkout flow. [redacted] contacted us to let us know she was unaware of the upfront billing and wanted a refund. 
Our phone hours close at 5pm, but [redacted], member of the BarkHappy (BarkBox support team) stayed after hours to adjust [redacted]'s account immediately and 30 minutes later, at 6:30 pm on 10/**, he responded he had fully refunded her as requested and terminated her subscription. He also informed [redacted] that she would see the full refund back in her account within 1-2 business days.
Please let me know if there is any further information I can provide, more then happy to.

To Whom It May Concern,
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My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case #[redacted]), regarding the complaint she filed with you on June [redacted]. I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customers. This gives customers a one-click option to include an additional item to their box. I refunded her a total of $34 and terminated her account per her request. Please see my response to her below as well as the attached refund invoices:
Hi [redacted],
I'm so sorry if the add-item order caught you off guard. This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. It was certainly not our intent to confuse you or take money from your account without your permission. I have refunded that $15 add-item charge as well as the $19 charge for this month's subscription renewal. All of our plans do auto-renew on a monthly basis which is why your plan renewed for another $19 this month. I have made sure to completely cancel your account so this does not happen again
Again, I am truly sorry if the experience you had with us was anything less than exceptional. Please let me know if there is anything else I can do to make this situation better for you!
Sincerely, [redacted]
Please let me know if there is any additional information that you need regarding this case.
Thank you,

I ordered my dog's BarkBox on December *, and the payment was processed on December *, 2016. When I didn't receive a shipping notification on/around December **, I became concerned. I reached out to customer support on Monday, December ** and was told that there was a processing error and that it had been resolved. I was told that my dog's BarkBox was going to ship that day or the next (Tuesday).
When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again. I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January).
I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas. So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift. That representative told me that I didn't have a box on the board for December..only for January. Needless to say I was angry. I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. He promised to process my order with expedited shipping, which he did do. I called on Thursday, 12/** to check on the status. I was told it was lined up to ship. I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December [redacted].
I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support 3 times before my dog's box actually got processed/shipped. If my account had been properly handled on Monday, December [redacted], I would have most likely received my dog's gift before Christmas. This level of service and ineptitude is unacceptable.
Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys. I verified with customer service that it was on her file (before ordering the December box) and it was confirmed. When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about 20 minutes.
I wrote to BarkBox's customer service with all of this and received a form email in response, which is what prompted me to write this Revdex.com review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
I’m so sorry if anything caught you off-guard about our renewal process – certainly not our intent at all! All our subscriptions auto-renew based on the appropriate 1, 3, or 6 months marker, we’re a subscription service and the majority of our...

pup-scribers prefer this so that there is never a lapse in deliveries.  Folks are welcome to cancel at any time so that we know to stop sending your pup goodies! We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed!
I would be happy to issue a refund for the remaining $24 of the 3 month subscription ($72) if you'd like to mail the BarkBox back to us. If you would like to do that here is our address:
[redacted]
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, my complaint, ID [redacted] regarding BarkBox has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]