Barker Dick Inc

Complaint: ***
I am rejecting this response because:
Nobody from within our company had ever had any contact with anybody from Overall SupplyPhone call history also shows that there was never any form of communication made to ***'s phone on 5/from any of Overall Supply's staffOverall Supply, as stated in several other Revdex.com complaints, uses shady sales tactics in an attempt to scam people into a saleWe are still waiting for the UPS call tag as well
Regards,
Parts Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI am new at the organization and wasn't aware we had a *** ***, the PO just said *** None the less *** states she did not order the product, nor speak to your staff at Overall Thank you for resolving this issue, I will await the Call tag
Regards,
*** ***

On April 21th on of our salespeople spoke to Mr*** *** and thought he sold him a box of our *** *** ***. After the salesperson turned in the order on of our verifiers called Mr*** back the same day and went over the order price and quanity with him. We do this on all
order to avoid misunderstandingsMr*** approved the order at that time and we shipped it.On April 27th Mr*** call and claimed he did not order the productOne of our managers called him back and Mr*** said he was he was scammed, returning the product and "we could shove the s____ up our a__". We do not tolerate that kind of language from our employees' or customersThere was no more talking to Mr*** so our manager notified us to send them a prepaid call tag which will go out in todays mail

I have spoken to *** and we are mailing him a prepaid UPS call tagWhen we receive the product bank we will credit the account

On 2/25/on of our salespeople called *** *** at *** Sand and Gravel and sold him a case of or Mechanics Friend with Griton he same day at 3:pm EST on of our verifiers call *** back to confirm the orderThe product was shipped the next day.On 3/28/*** *** called and
stated that the product was never ordered and wanted to talk to a managerThat same day a manager called him back and did offer him a price settlement if he would keep the product, since it had been shipped over a month agoOur return policy allows customer to return anything within daysI am sorry if our manager was unfriendly to Mr*** but he felt he was being talked to in an accusatory manorI will call Mr*** today and arrange for UPS to pick up the productAlso we will mark the account not to be resold

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe also wish to not be contacted by this business ever again
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: Chuck Henderson with Overall...

Supply has failed to affirm that the invoice issued will be rescinded. Short of this action we continue to feel that Overall Supply employs deceptive sales practices and is demanding payment for an item we have not ordered nor use. Overall Supply has so far made no effort to effectively resolve the matter.
Regards,
[redacted]

Our salesperson spoke to [redacted] on 5/12/16 and thought she sold him a box of Nut Buster. Later that day at 10:20 am our verifier call [redacted] back and when order the order receiving PO[redacted]from him. on 5/17/16 JC called and said the order was not authorized. One of our managers spoke to him...

and thought he was returning the product. After receiving this complaint I have called him and am sending him a UPS call tag to return the product.

Complaint: [redacted]
I am rejecting this response because:
First, now the business is claiming to have spoken with [redacted] on May 5th, which is also false. Before, it was claimed that the contact was made on May 12th, which never actually happened. So the false statements have continued. We did receive the call tag, and have shipped back the product.Also to the statement of "We do not ship orders to new accounts or accounts that we do not have a long history with without calling the buyer back and verifying the order" we disagree. We have never done business before with this company, have no long history, and never received a call. Reference the other Revdex.com complaints. 
Regards,
Parts Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On Jan. 16th one of our salespeople sold [redacted] an order of carpet cleaner, the same day our verifier called back and confirmed the order with [redacted]. On Feb. 2nd [redacted] had called our company to say that no  [redacted] worked there and they did not want the product. Our manager...

spoke to [redacted] on Feb. 5th after confirming with someone else that in fact [redacted] did work there. Our company policy is to take any product back with in 30 days and had [redacted] been honest with our manager and less confrontational this would have been resolved at once. After a frustrating conversation our manager told her he would pick up the product and close the account. A prepaid UPS call tag is in the mail to Kelly.

This order was turned in by our salesperson on April 19th after speaking to [redacted]. A verifier called back Mr. [redacted] that same day at noon EST and verified the order which we shipped the same day. On April 25th we received a call that they did not want the product. Owr manager explained they...

could return the product within 30 days for a full credit. They refused to pay for the return and I have issued a prepaid UPS call tag so that we can get our product back.

I just spoke to [redacted] and we are mailing her a [redacted] call tag.  Our sales manager thought they had made a price settlement on this order but it was his error.

I have spoken to Adi and he will look for the product which UPS delivered on 9/18/15 at 10:17am and was signed for by Arielle. When he finds the product we will send him a UPS call tag.

I look forward to Mr. [redacted]all so that we can pick up the product and credit the account.Thank you,[redacted]

A prepaid UPS call tag was mailed on May 18th to the attention of JC who I spoke to the same day. The tracking number of the call tag is [redacted]. I disagree with JC if he is the parts dept. our sales person did speak to [redacted] on May 5th and a verifier did also speak to [redacted] the same day at 10:20am to confirm the order.We do not ship orders to new accounts or accounts that we do not have a long history with without calling the buyer back and verifying the order.

Complaint: [redacted]
I am rejecting this response because: Vendor continues to manipulate facts related to the order being placed; name of person placing the order has magically changed after several notifications that the person indicated does not work here. Suggestion of unethical behavior on our part is highly offensive, most especially from a company that has feedback for unethical sales tactics on the Revdex.com site. As a hotel we receive many packages for many people, we sign for lots of packages that are not addressed to employees as this is part of delivering guest service. As assured previously, we have not used this product and if we find it we will immediately contact vendor to collect it. We have no interest in profiting from this silliness and any suggestion to the contrary is absurd. As I have repeatedly expressed, resolution on this matter will only come when the vendor voids, credits or eliminates invoice number [redacted].
Regards,
[redacted]