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Barker Realty Inc

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Reviews Barker Realty Inc

Barker Realty Inc Reviews (4)

Barker withdrew my application but withheld my application fee even though my application was not complete. I began applying for a rental property ([redacted]) with Barker Realty, but later found out that the approval of my application would not assure me of obtaining the tenancy of the property. The application was considered incomplete since I had not submitted all forms needed to process the application. I called to withdraw the incomplete application(less than 20 hours had passed)and was informed that they would withdraw the application but would not refund my application fee ($30.00, paid online through [redacted] transaction #[redacted] with my [redacted] card ending in [redacted]) which was required to even begin the process. I called my bank to put a stop payment on the transaction but it was already being held. I was informed that once it was posted to the account I would need to dispute the charge, which I intend to do, but will no doubt take quite a while. Any assistance the Revdex.com could provide me in resolving this matter and getting the $30.00 back would be greatly appreciated. Desired SettlementI am not requesting the $.90 processing fee for the transaction, but I am requesting the return of my $30 application fee since the application had not been completed (and has been withdrawn) and had not begun to be processed.Business Response We regret that Ms. [redacted] feels that she was treated unfairly. We did attempt to put her in touch with the appropriate person, one who was authorized to give refunds. The person she spoke with is a receptionist who does not have that authority. We were unable to connect her with that person, as the call was disconnected. The property manager has reviewed this situation and authorized a refund. Ms. [redacted] should receive that shortly.

Company never disclosed full requirements before application process and leased home we currently had an application in process forI made a trip to NC from ** in search for a rental property, filled out application for rental unit after viewing. Confirmed with receptionist that no other applications had been placed or pending for said home. After one week of not hearing from company, I had my boyfriend call them. We found out they were having trouble reaching my new job manager. They stated they made two attempts to reach her but never made the attempt to contact me and notify me of such trouble. After that issue was resolved, three to four days later I received a phone call from one of their employees stating that they could not complete my application since I had no paperwork stating that my current home mortgage would be covered by either selling or renting my home. I notified the employee that this information was never disclosed to me the day of me filling out my application, even though I notified the receptionist multiple times that I currently owned a home in ** and had asked if it would be a problem. They apologized and said there was nothing they could do. But to make matters worse they finished their conversation by stating that the home that my application was pending for had already been leased that morning. The company had the audacity to lease a home that technically was not available since my application was still pending. The company never made any attempts to contact me when they had some issues with my application. The company never contacted me to warn me that I would possibly lose the house if my information was not submitted by a certain time frame. The company basically scammed me and left me high and dry. This company lacks good business ethics/morals and they need to be investigated. What they did was wrong and basically left me with the likelihood of being homeless when I move down in three weeks for my new job.Desired SettlementI want the company to get investigated for their inappropriate business dealings. I also want to make sure my $100 application fee gets refunded ASAP and with a formal apology. Business Response It is clearly stated on the signature page of our application that we will accept multiple applications, and that we do not operate under a "first come first served" basis but on a "best application" basis. Based on the this disclosure, I'm not sure why there is the misunderstanding that "we leased a home which was technically not available since her application was pending." It should be noted that it is common practice in our area to offer a lease to the best applicant. This application was processed using our standard procedures.The delay in completing this application was the receipt of income verification from the employer for one of the applicants. We typically attempt to contact employers/landlords twice before involving the applicant, which we did.We offered to continue to process this application, get income documentation to offset the mortgage, and apply the application to another property. We had several available properties, with the same floor plan, on the same street. However our offer was declined. It is our intention to treat all applicants equally and fairly. We regret that the consumer is unhappy and feels that they were not treated fairly.

Range/Oven went bad a month ago and realty company has yet to replace it.On Monday 07/13/2015, I created a maintenance request form online, work order #[redacted]. I requested service on the range/oven. The LEDs would light up when the appliance is on but there is no heat from the range or oven. On Thursday 07/16/15, the service technician found power was at the plug but the appliance could not be repaired.On Friday 07/17/15, I contacted the property management office by phone (919-[redacted]) and they said, according to protocol, they needed to contact the property owner who would likely authorize the replacement of the appliance.On Friday 07/31/15 at 10:00am, I contacted the property management office by phone. There was no contact since 07/17/15. I requested a status update on the replacement of the appliance. The receptionist could not find any information on the matter and she asked me to leave a message on the voicemail for, the property manager,[redacted]. On Tuesday 08/04/15,[redacted] responded through an email and she said, "Thank you for following up with me. The owner has approved a new stove and it has been ordered. Maintenance will call you before they deliver it."On Wednesday 08/12/15, I have yet to hear from maintenance and the appliance has not been replaced.Desired SettlementIt should not take a month to replace an appliance. I just want the stove/range replaced.Business Response We would like to say that we never make mistakes, but we do. Unfortunately, Mr. [redacted] is correct. This repair did take entirely too long. While it did take some extra time to diagnose, get estimates and the get owner approval to replace, the issue developed within our maintenance department when they failed to place the order. An honest "human error" mistake. Mr. [redacted] has been contacted by our maintenance manager to offer an apology and the stove has been ordered with a rush put on the order. Consumer Response After I filed the complaint, representatives from the realty company and the maintenance department apologized, and the issue was resolved quickly and professionally.Final Consumer Response

Barker and property owner illegally retained security deposit for property.We had sold our house and moved back to Cary and were looking for a house to rent while we decided where we wanted to live. We found a house that was in very poor condition and needed a lot of updating. Upon speaking with the property manager at Barker, we were told that if we signed a lease agreement the owner was going to remodel the kitchen and replace the the old appliances. We signed the rental agreement based on this information. We documented all this as well.Upon move in, it was evident that not only did they NOT remodel the kitchen, NONE of the appliances had been replaced and the dishwasher had old nasty smelly water sitting in it. Added to we had requested that some landscaping be done and the yard be mowed and trimmed up and the house cleaned prior to our move in. None of this was done either. The house was nasty and a wreck.It took us almost 6 months to get Barker and the owner to finally replace the dishwasher. We were forced to wash the dishes by hand until then. The stove/oven were never replaced or cleaned and the non-functioning stove vent was covered in nasty grease and would not close meaning it was opened to outside. Barker's maintenance guy "fix" was to use a sheet-metal screw to permanently close the vent, rendering it further useless.We noticed when it rained, water would gush out of the front yard. So much so, the property owner next door called the Town of Cary thinking there might be a ruptured pipe. The Town of Cary Utilities department came out and found that the entire underneath of the house was flooded and the water was actually being pumped out by a sump pump. They said the house had a drainage issue and they would not be surprised if there was mold growing under the house as well. We brought this to the attention of Barker. The result was some work on the pump but the contractor said he did see signs of mold. Again we brought this to the attention of Barker.We had also warned Barker of the dead tree limbs in the large pine tree in the backyard and the danger they posed. In January a storm brought the large limbs down punching multiple holes in the roof and causing leaks on both ends of the house. One leak ruined some very expensive electronics we had stored in the utility closet. We took photos of the damage and of water running in the house. The leak in the kitchen was so bad we had to remove all our dishes from the cabinets as they would fill up with water. Again, we notified Barker in January of these leaks. The owner did not authorize the roof to be repaired until the following October. Damage to the house was well documented with photos and videos.Our lease ran from June to June of the following year. There was a 60 day notice to be given by either party at the end of the lease. We had notified Barker of our intent to renew for one more year in April. On May the 8th, beyond the 60 day notice, Barker informed us the owner's were planning to move back in the house in August. We agreed, wanting to try and work with the owner. However one week later on May 15th we were notified by Barker they had made a mistake and the owners wished to move back the first of July. Again we agreed and went to added expense in order to work with the owner and move out in June.We moved out on June 15th. I sent a note to Barker inquiring when my $1,200 security deposit would be returned. I did not receive a response. In July, I instead received an invoice from Barker where the owner was not only keeping my security deposit, but they were also attempting to charge me for damage and yard work they claim they had to do to move in. The damage and condition of the home were pre-existing and are documented in photos, videos, and emails we have. The yard was well kept as our neighbors have all documented in emails I requested.I sent numerous letters, including a certified letter to Barker demanding the return of my security deposit. It is despicable for a company like BarDesired SettlementI want my full security deposit returned. If I am forced to file suite, I will be going after not only my security deposit, but rent remediation due to faulty appliances and other issues with the dwelling and damage to my property due to negligence and attorney fees.Business Response Contact Name and Title: [redacted], Exec VPContact Phone: XXX-XXX-XXXXContact Email: [redacted]-inc.comWe have reviewed our records and it appears that there may be some discrepancies with the details reported. We tried to contact Mr. [redacted] by phone, left a message, but have not heard back. We did find an email dated the day before Mr. [redacted] signed the lease, acknowledging that he was aware that the owner had decided not to do the repairs/upgrades. We tried troubleshooting and repairing the dishwasher, only to finally decide that it needed to be replaced. The time between move-in and the replacement was just short of 3 months, not six months.While we find record of the "water under the house" issue and repairs, we find no record of any one reporting that there were signs of mold.We agree that the roof leaks were not repaired as quickly as we would have liked. Once it was determined that a new roof was needed, it also took much longer that we would have liked to obtain permission from the owner to replace it. We recognize that this was a frustrating issue for Mr. [redacted] and his family, and apologize for all the delays.While there was some confusion as to when the owner needed possession, we appreciate the fact that Mr. [redacted] was able to accommodate a June 30th move-out. Our emails indicate that Mr. [redacted] notified us via email on June 30th that the property was vacant and the keys left at the property. We have no record of an earlier move-out. The security deposit itemization was timely processed. Upon receipt, Mr. [redacted] immediately questioned some of the charges. With another review and more conversation with the owner, ** were able to reduce some of the charges and issued a revised security deposit itemization. At this point, we feel the final security deposit itemization is correct. We regret that we were not able to maintain this property as well as we would have liked, and that most repairs were delayed due to communication with the owner. We can certainly understand how this would be frustrating to those living in the property. Our apologies for this. It is our intent to provide a safe and habitable living environment for our tenants. And it is not our intention to mis-charge a tenant. We are careful to document the condition at move-in in an effort to be as accurate as possible when the move-out occurs and damages are assessed. However even with our best efforts, there is sometimes a difference in opinion between us , the tenant, and the owner. We try to work through these differences to a mutually agreeable final itemization. Unfortunately we were not able to accomplish that with Mr. [redacted].

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Description: Property Management Companies, Real Estate

Address: 1401 Sunday Dr Ste 113, Raleigh, North Carolina, United States, 27607-5173

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