Conejo Valley YMCA received a letter of complaint and request for response on September 28, This letter is in response to your request and complaint that was submitted on 9/21/at 3:pm ID # 10824664,I have attached documentation of the agreement that was signed regarding our policy for cancellation which was signed by the member on January 16", I also attached the Membership change form which shows that the member contacted the YMCA on April 23, to put her membership on hold for months which ended on August 01, The next communication that we had from the member was on June 5*, The member informed us that she had been paying for several years and was not attending, We informed her that we require a cancellation In writing and she then sent an email to our membership desk notifying us of her wishes to cancel (copy of email is attached)The Executive Director sent the member a letter with a cancellation form for her to return (letter is attached) and asking her to call if she had any questions after receiving the letter,On September 28, the YMCA received the letter from the Revdex.com which is the first time since June 18" that we were notified that the member was being charged againWe immediately looked up the file and verified that for some reason the account was not canceled for the month of June through September, We are sincerely sorry for this and have corrected the mistakeAs of September 28, at 2:PM the member was refunded for June–September and money was sent back to her accountWe have double checked that the membership is canceled as of the 28" of September, I have attached a screenshot of the membership showing that is has been canceled as of the above dateIf the member has any other question or concerns or the Revdex.com does please do not hesitate to give me a callI ask that the attachments are not put on any public forum for the security of the member.Again, I sincerely apologize for the mistake.Regards,R [redacted] Executive Director Conejo Valley YMCA
Conejo Valley YMCA received a letter of complaint and request for response on September 28, 2015. This letter is in response to your request and complaint that was submitted on 9/21/15 at 3:00 pm ID # 10824664,I have attached documentation of the agreement that was signed regarding our policy for...
cancellation which was signed by the member on January 16", 2001. I also attached the Membership change form which shows that the member contacted the YMCA on April 23, 2008 to put her membership on hold for 3 months which ended on August 01, 2008. The next communication that we had from the member was on June 5*, 2015. The member informed us that she had been paying for several years and was not attending, We informed her that we require a cancellation In writing and she then sent an email to our membership desk notifying us of her wishes to cancel (copy of email is attached). The Executive Director sent the member a letter with a cancellation form for her to return (letter is attached) and asking her to call if she had any questions after receiving the letter,On September 28, 2015 the YMCA received the letter from the Revdex.com which is the first time since June 18" that we were notified that the member was being charged again. We immediately looked up the file and verified that for some reason the account was not canceled for the month of June through September, We are sincerely sorry for this and have corrected the mistake. As of September 28, 2015 at 2:34 PM the member was refunded for June–September and money was sent back to her account. We have double checked that the membership is canceled as of the 28" of September, I have attached a screenshot of the membership showing that is has been canceled as of the above date. If the member has any other question or concerns or the Revdex.com does please do not hesitate to give me a call. I ask that the attachments are not put on any public forum for the security of the member.Again, I sincerely apologize for the mistake.Regards,R[redacted] Executive Director Conejo Valley YMCA
Conejo Valley YMCA received a letter of complaint and request for response on September 28, This letter is in response to your request and complaint that was submitted on 9/21/at 3:pm ID # 10824664,I have attached documentation of the agreement that was signed regarding our policy for cancellation which was signed by the member on January 16", I also attached the Membership change form which shows that the member contacted the YMCA on April 23, to put her membership on hold for months which ended on August 01, The next communication that we had from the member was on June 5*, The member informed us that she had been paying for several years and was not attending, We informed her that we require a cancellation In writing and she then sent an email to our membership desk notifying us of her wishes to cancel (copy of email is attached)The Executive Director sent the member a letter with a cancellation form for her to return (letter is attached) and asking her to call if she had any questions after receiving the letter,On September 28, the YMCA received the letter from the Revdex.com which is the first time since June 18" that we were notified that the member was being charged againWe immediately looked up the file and verified that for some reason the account was not canceled for the month of June through September, We are sincerely sorry for this and have corrected the mistakeAs of September 28, at 2:PM the member was refunded for June–September and money was sent back to her accountWe have double checked that the membership is canceled as of the 28" of September, I have attached a screenshot of the membership showing that is has been canceled as of the above dateIf the member has any other question or concerns or the Revdex.com does please do not hesitate to give me a callI ask that the attachments are not put on any public forum for the security of the member.Again, I sincerely apologize for the mistake.Regards,R [redacted] Executive Director Conejo Valley YMCA
Conejo Valley YMCA received a letter of complaint and request for response on September 28, 2015. This letter is in response to your request and complaint that was submitted on 9/21/15 at 3:00 pm ID # 10824664,I have attached documentation of the agreement that was signed regarding our policy for...
cancellation which was signed by the member on January 16", 2001. I also attached the Membership change form which shows that the member contacted the YMCA on April 23, 2008 to put her membership on hold for 3 months which ended on August 01, 2008. The next communication that we had from the member was on June 5*, 2015. The member informed us that she had been paying for several years and was not attending, We informed her that we require a cancellation In writing and she then sent an email to our membership desk notifying us of her wishes to cancel (copy of email is attached). The Executive Director sent the member a letter with a cancellation form for her to return (letter is attached) and asking her to call if she had any questions after receiving the letter,On September 28, 2015 the YMCA received the letter from the Revdex.com which is the first time since June 18" that we were notified that the member was being charged again. We immediately looked up the file and verified that for some reason the account was not canceled for the month of June through September, We are sincerely sorry for this and have corrected the mistake. As of September 28, 2015 at 2:34 PM the member was refunded for June–September and money was sent back to her account. We have double checked that the membership is canceled as of the 28" of September, I have attached a screenshot of the membership showing that is has been canceled as of the above date. If the member has any other question or concerns or the Revdex.com does please do not hesitate to give me a call. I ask that the attachments are not put on any public forum for the security of the member.Again, I sincerely apologize for the mistake.Regards,R[redacted] Executive Director Conejo Valley YMCA