Barks A Lot Pet Resort

Complaint: [redacted] I am rejecting this response because:I would like to address every issue that Barks A Lot has made concerning my dog [redacted] It seems that the perspective that [redacted] has taken is very different from the events that happen that dayMsM brought her two dogs in for grooming on June 23rd, During the grooming of [redacted] there was a less than ½” wound that was found on her stomach and all groomingwas stoppedIt is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds, rashes, etc., immediately assess thesituation, and call the customerAt no point during this grooming did we use scissors on [redacted] ’s body.We tried to call MsM several times, but her phone was not going through The phone would ring and then go straight toa busy signal Since we could not get intouch with MsM, [redacted] was then taken to an animal hospital to belooked at This is also the procedure ofour facility if an owner cannot be reachedOnce at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility The vet then shaved her belly area andapplied surgical glue to the woundThe bill was $(see Exhibit A)I took my two dogs to be groomed on 6/24/Not 6/23/like she is advisingNever once did [redacted] tell me she took [redacted] to the vetShe told me that she had applied the glue herselfI had a friend with me and she also advised that she did not hear her say she took [redacted] to the vetIn fact, [redacted] discourage me in taking [redacted] in for medical attentionShe advised that I should wait a few days to see if she got betterMy dog is injured and this is what she wants me to doI can only think that she was just buying some timeShe also told me that she completed the grooming process except for the parts around the wound and to bring [redacted] back in and she would get to those partsAs far as the phone issue, we did have a discussion about thisShe even tried calling me from different phone, including her employee's phone and we both agreed that using cell phones to contact me were not successful, but her office landline wasI also told her that if she emailed me, I would also get the message on my phoneI don't dispute that she tried calling me, but so what? That doesn't change any of the facts that occurred while [redacted] was in her careUpon MsM’s return to pick up her two dogs, she wasinformed about [redacted] ’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs MsMeven showed the whole office staff a picture of [redacted] ’s eye that this foster doghad bit and injured her badlyPlease note that MsM stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted] ’s groom Atthe time she was very happy with ourservice She is absolutely correctI did mention that I had a foster dog that had been rough with [redacted] , and had bitten her on the eyeBut that dog never showed any other aggression to any of my other animals againThat was when we first introduced him into the household and he was still unsure of his status in the packHe bite [redacted] once and only onceHe never bite any of my other animalsI feel it is pretty sad that she is blaming an animal over something she had doneShame on you [redacted] I did not show any anger or distrust because I wanted to get my facts right before I started making any accusationsI don't roll with my emotions like she doesAlso, I am not an expert on a dog or a scissor cutsI wanted to get more information by taking [redacted] to the vet for their professional opinionAs far as my not requesting a discount or refusing to pay for services render...why would IAs of that point, I am taking her word that she did not have anything to do with [redacted] 's injuriesI did not suspect anything at that time because she is telling me she did not do itWhy would I think she did without any evidence(Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time MsM was in our facility chattingwith us, the other is of the grooming of [redacted] )The surveillance cameras video was not mentioned at the time of the injuryThis was only discussed when I call [redacted] , the next day about [redacted] 's injuryThe injury occurred 6/24/I took [redacted] to the vet the next day, on 6/25/I am a responsible pet owner and would never wait to see if the wound got better on its ownAs far as her video clips are concern, she holds no creditability with me and I suspect she altered the videos to appear without any blameShe has lied about several things in her response that I am unable to trust anything she says now Please note that on June 25th, 2015, two daysafter the grooming, MsM called us stating she wanted to share with me whather vet had said happened to [redacted] Ithen invited MsM to come in and watch the grooming video for herself Angrily MsM turned down the invite to watchthe grooming of [redacted] Never once didMsM bring up a refund or reimbursement for a vet billAs for me screaming ather, that is not true, and everything is recorded here at our facility It has also come to our knowledge that MsM veterinarianis a relative of hers per the veterinarian office staff I called [redacted] 6/25/15, the next day after the incidentThe same day I took [redacted] to the vetI recorded our conversation because I did not feel that [redacted] would be receptive to the findingsI wanted to assure myself that I had express my side of the storyIn our conversation, she became so defensive and belligerentI cannot believe she spoke to me the way she did and I'm the customerI have the recording for review if neededI did not bring up a refund or payment for vet bills because she never gave me a chance to say very muchShe just started yelling how she did not do it, that I decided to stop all conversations right thereAs for my veterinarian being a family member, this is not trueI first met Dr [redacted] when I moved here six years agoWe both share the same name but that is as far as it goesHere is another example of [redacted] getting her fact wrongPlease [redacted] , tell me who told you this, because that person is incorrect and I intend to bring it to Dr [redacted] attentionIf MsM had any concerns or disagreement on [redacted] ’s woundshe should have immediately said something and we would have addressed itthen Despite the fact that the groomingof [redacted] ’s stomach area was not completed at the time, the grooming of [redacted] was satisfactory to MsM as was the notification of the wound on [redacted] ’sstomach, and MsM paid the full groom amount The grooming was satisfactory, the wound was notIt is not my nature to fly off the handleI wanted to get my facts straight before I approached her regarding this sensitive issueI only brought up the subject the next day and there was no meeting of the mindsFar from it, she has no people skills to speak ofAll conversations had seizedI have the recording to prove thisHer behavior at the time we spoke advised she was not receptive to what I wantedBarks A Lot Pet Resort, Inc., does not agree with MsM’scomplaint which she has filed to the Revdex.com days after picking up [redacted] ;we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her woundHowever since MsMwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inchas refunded her the $that was charged for [redacted] ’s grooming as of July 30th, Due to an error of an office receptionist, MsM did not pay the $vet bill from our facility, but at this time we are notpursuing payment for this outstanding billI appreciate that you refunded back my $for the groomingMy dispute was not for the grooming you performed, it was the injury you inflicted on my pet and then, the poor way you handled the situation after thatYou never told me you took [redacted] to the vet, you never mentioned a vet billIn fact, you wanted me to wait to take her to the vet, I can still recall you saying, "wait a few days, I don't want you to waste your money"Do the right thing [redacted] I want to know what vet you took my dog toPlease produce a name so I can question that vetRegards, [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:She is a liarWhen she says I didn't offer any pictures, I went to my car to get my phone to show her a picture if how I wanted itShe mistook my smile for happiness, which was her assumption and interpretation of such! I do smile every time I see my dogOnly I can say what his actions were when I got homeAnother lie, I have these other reviews on yelpI have other review in yelp for a groomer, and they only received a negative review because they never returned a callMy do didn't even go here! So fact checking would be better for the owner before she sit there and lie the way she hasIf things were what she said, she would've have rendered good customer service and called me back the following day when I left a messageI was so concerned about ***'s behavior that I told a few friends and family I was concerned about himPlus his haircut I came home and took another hour to fix what she messed up! Regards, [redacted]

MsM brought her two dogs in for grooming on June 23rd, During the grooming of [redacted] there was a less than ½” wound that was found on her stomach and all groomingwas stoppedIt is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds, rashes, etc., immediately assess thesituation, and call the customerAt no point during this grooming did we use scissors on [redacted] ’s body.We tried to call MsM several times, but her phone was not going through The phone would ring and then go straight toa busy signal Since we could not get intouch with MsM, [redacted] was then taken to an animal hospital to belooked at This is also the procedure ofour facility if an owner cannot be reachedOnce at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility The vet then shaved her belly area andapplied surgical glue to the woundThe bill was $(see Exhibit A) Upon MsM’s return to pick up her two dogs, she wasinformed about [redacted] ’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs MsMeven showed the whole office staff a picture of [redacted] ’s eye that this foster doghad bit and injured her badlyPlease note that MsM stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted] ’s groom Atthe time she was very happy with ourservice (Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time MsM was in our facility chattingwith us, the other is of the grooming of [redacted] ) Please note that on June 25th, 2015, two daysafter the grooming, MsM called us stating she wanted to share with me whather vet had said happened to [redacted] Ithen invited MsM to come in and watch the grooming video for herself Angrily MsM turned down the invite to watchthe grooming of [redacted] Never once didMsM bring up a refund or reimbursement for a vet billAs for me screaming ather, that is not true, and everything is recorded here at our facility It has also come to our knowledge that MsM veterinarianis a relative of hers per the veterinarian office staff If MsM had any concerns or disagreement on [redacted] ’s woundshe should have immediately said something and we would have addressed itthen Despite the fact that the groomingof [redacted] ’s stomach area was not completed at the time, the grooming of [redacted] was satisfactory to MsM as was the notification of the wound on [redacted] ’sstomach, and MsM paid the full groom amount Barks A Lot Pet Resort, Inc., does not agree with MsM’scomplaint which she has filed to the Revdex.com days after picking up [redacted] ;we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her woundHowever since MsMwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inchas refunded her the $that was charged for [redacted] ’s grooming as of July 30th, Due to an error of an office receptionist, MsM did not pay the $vet bill from our facility, but at this time we are notpursuing payment for this outstanding billSincerely, Barks A Lot Pet Resort

On May 1st, 2015, Ms*** *** called to schedule her white poodle mix “***” for a grooming appointment on May 11th, 2015, (Exhibit A). Despite this, she called to change her appointment to May 7th, due to her upcoming vacation plans. We had to move two
appointments to fit *** in on the day she wanted the appointment rescheduled It’s always our intention to try to accommodate our clients’ needs. Barks A Lot Pet Resort, Inc., did NOT change MsT***’ grooming appointment without notice; it was at her request that the appointment was rescheduled (Exhibit B)
Ms*** requested that *** be shaved down on his body and a “poodle poof left on his head with a traditional poodle shave down on his face”. MsT*** showed NO pictures of how she wanted *** groomed; only VERBAL instructions were given. The groomer then explained to MsT*** that ***’s head fur was not suitable/full enough for a full poof traditional poodle look MsT*** stated, “I know, but I like the look.” The groomer then mentioned that a Pom-Pom tail would give *** a traditional poodle look she was verbally asking for MsT*** said, “no one can ever make *** look good with a Pom-Pom tail.” MsT*** VERBALLY agreed with the groomer stating, “go ahead and do the Pom-Pom tall tail on ***Let me see how you do it and if I don’t like it, you can just shave it off.” Also at the time of drop off MsT*** NEVER mentioned any concerns regarding her dog’s sensitive skin issues.
Barks A Lot Pet Resort, Inc., closes at 6:30pm and MsT*** did not arrive until 6:45pm to pick up ***, even after leaving Ms*** messages stating that *** was ready for pick up and that he needed to be picked up by 6:30pm Upon MsTPhillip’s late arrival she stated in front of two staff members and the groomer that “he (***) looks great, but [she did not] like the Pom-Pom tail.” The groomer who stayed after the business was closed took *** back to shave the tail down per MsT*** request. When *** was given to MsT***, she stated, “I love it,” in front of two staff members and the groomer once againWe did not charge MsT*** for a late fee on May 7th, however, we did inform her of our closing times, and that if *** was picked up late in the future there would be a $charge assessed On May 8th 2015, MsT*** left a message regarding the shampoo that was used on ***. Please note that in her message there was never any mention of anything to do with bad haircut or any abuse of *** (Exhibit C). The owner returned MsT***’ phone call around 12:20pm on May 8th, a message was left for her regarding the name of the shampoo that was used on ***, and to call back if she had any more questions or concerns. MsT*** has NEVER called back.
MsT*** has also posted a YELP report online about us. Upon us searching MsT*** reviews it seems we are not the only grooming business she has attacked in the past. (Please see Exhibit D).
If Ms*** was not at all happy with ***’s grooming at the time of his late pick up then why didn’t she state that then or REFUSE to pay for the grooming? MsT*** even left a $tip for the grooming of ***.
*** was a wonderful little fellow on the grooming table, and gave the groomer no trouble at all. When he left with MsT***, contrary to her review, both MsT*** and *** were happy, and *** was wagging his tail the whole time
Sincerely,
Barks A Lot Pet Resort, Inc

Ms. M brought her two dogs in for grooming on June 23rd,2015.  During the grooming of [redacted]there was a less than ½” wound that was found on her stomach and all groomingwas stopped. It is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds,...

rashes, etc., immediately assess thesituation, and call the customer. At no point during this grooming did we use scissors on [redacted]’s body.We tried to call Ms. M several times, but her phone was not going through.  The phone would ring and then go straight toa busy signal.  Since we could not get intouch with Ms. M, [redacted] was then taken to an animal hospital to belooked at.  This is also the procedure ofour facility if an owner cannot be reached. Once at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility.  The vet then shaved her belly area andapplied surgical glue to the wound. The bill was $40.00 (see Exhibit A) Upon Ms. M’s return to pick up her two dogs, she wasinformed about [redacted]’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs.  Ms. Meven showed the whole office staff a picture of [redacted]’s eye that this foster doghad bit and injured her badly. Please note that Ms. M stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted]’s groom.  Atthe time she was very happy with ourservice.  (Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time Ms. M was in our facility chattingwith us, the other is of the grooming of [redacted]) Please note that on June 25th, 2015, two daysafter the grooming, Ms. M called us stating she wanted to share with me whather vet had said happened to [redacted].  Ithen invited Ms. M to come in and watch the grooming video for herself.  Angrily Ms. M turned down the invite to watchthe grooming of [redacted]. Never once didMs. M bring up a refund or reimbursement for a vet bill. As for me screaming ather, that is not true, and everything is recorded here at our facility.  It has also come to our knowledge that Ms. M veterinarianis a relative of hers per the veterinarian office staff.  If Ms. M had any concerns or disagreement on [redacted]’s woundshe should have immediately said something and we would have addressed itthen.  Despite the fact that the groomingof [redacted]’s stomach area was not completed at the time, the grooming of [redacted]was satisfactory to Ms. M as was the notification of the wound on [redacted]’sstomach, and Ms. M paid the full groom amount.  Barks A Lot Pet Resort, Inc., does not agree with Ms. M’scomplaint which she has filed to the Revdex.com 23 days after picking up [redacted];we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her wound. However since Ms. Mwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inc. has refunded her the $40.00 that was charged for[redacted]’s grooming as of July 30th, 2015. Due to an error of an office receptionist, Ms. M did not pay the $40.00 vet bill from our facility, but at this time we are notpursuing payment for this outstanding bill. Sincerely, Barks A Lot Pet Resort.

Complaint: [redacted] I am rejecting this response because:I would like to address every issue that Barks A Lot has made concerning my dog [redacted]. It seems that the perspective that [redacted] has taken is very different from the events that happen that day. Ms. M brought her two dogs in for grooming on June 23rd,2015.  During the grooming of [redacted]there was a less than ½” wound that was found on her stomach and all groomingwas stopped. It is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds, rashes, etc., immediately assess thesituation, and call the customer. At no point during this grooming did we use scissors on [redacted]’s body.We tried to call Ms. M several times, but her phone was not going through.  The phone would ring and then go straight toa busy signal.  Since we could not get intouch with Ms. M, [redacted] was then taken to an animal hospital to belooked at.  This is also the procedure ofour facility if an owner cannot be reached. Once at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility.  The vet then shaved her belly area andapplied surgical glue to the wound. The bill was $40.00 (see Exhibit A)I took my two dogs to be groomed on 6/24/15. Not 6/23/15 like she is advising. Never once did [redacted] tell me she took [redacted] to the vet. She told me that she had applied the glue herself. I had a friend with me and she also advised that she did not hear her say she took [redacted] to the vet. In fact, [redacted] discourage me in taking [redacted] in for medical attention. She advised that I should wait a few days to see if she got better. My dog is injured and this is what she wants me to do. I can only think that she was just buying some time. She also told me that she completed the grooming process except for the parts around the wound and to bring [redacted] back in and she would get to those parts. As far as the phone issue, we did have a discussion about this. She even tried calling me from different phone, including her employee's phone and we both agreed that using cell phones to contact me were not successful, but her office landline was. I also told her that if she emailed me, I would also get the message on my phone. I don't dispute that she tried calling me, but so what? That doesn't change any of the facts that occurred while [redacted] was in her care. Upon Ms. M’s return to pick up her two dogs, she wasinformed about [redacted]’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs.  Ms. Meven showed the whole office staff a picture of [redacted]’s eye that this foster doghad bit and injured her badly. Please note that Ms. M stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted]’s groom.  Atthe time she was very happy with ourservice.  She is absolutely correct. I did mention that I had a foster dog that had been rough with [redacted], and had bitten her on the eye. But that dog never showed any other aggression to any of my other animals again. That was when we first introduced him into the household and he was still unsure of his status in the pack. He bite [redacted] once and only once. He never bite any of my other animals. I feel it is pretty sad that she is blaming an animal over something she had done. Shame on you [redacted]. I did not show any anger or distrust because I wanted to get my facts right before I started making any accusations. I don't roll with my emotions like she does. Also, I am not an expert on a dog or a scissor cuts. I wanted to get more information by taking [redacted] to the vet for their professional opinion. As far as my not requesting a discount or refusing to pay for services render...why would I. As of that point, I am taking her word that she did not have anything to do with [redacted]'s injuries. I did not suspect anything at that time because she is telling me she did not do it. Why would I think she did without any evidence. (Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time Ms. M was in our facility chattingwith us, the other is of the grooming of [redacted])The surveillance cameras video was not mentioned at the time of the injury. This was only discussed when I call [redacted], the next day about [redacted]'s injury. The injury occurred 6/24/15. I took [redacted] to the vet the next day, on 6/25/15. I am a responsible pet owner and would never wait to see if the wound got better on its own. As far as her video clips are concern, she holds no creditability with me and I suspect she altered the videos to appear without any blame. She has lied about several things in her response that I am unable to trust anything she says now.  Please note that on June 25th, 2015, two daysafter the grooming, Ms. M called us stating she wanted to share with me whather vet had said happened to [redacted].  Ithen invited Ms. M to come in and watch the grooming video for herself.  Angrily Ms. M turned down the invite to watchthe grooming of [redacted]. Never once didMs. M bring up a refund or reimbursement for a vet bill. As for me screaming ather, that is not true, and everything is recorded here at our facility.  It has also come to our knowledge that Ms. M veterinarianis a relative of hers per the veterinarian office staff.  I called [redacted] 6/25/15, the next day after the incident. The same day I took [redacted] to the vet. I recorded our conversation because I did not feel that [redacted] would be receptive to the findings. I wanted to assure myself that I had express my side of the story. In our conversation, she became so defensive and belligerent. I cannot believe she spoke to me the way she did and I'm the customer. I have the recording for review if needed. I did not bring up a refund or payment for vet bills because she never gave me a chance to say very much. She just started yelling how she did not do it, that I decided to stop all conversations right there. As for my veterinarian being a family member, this is not true. I first met Dr. [redacted] when I moved here six years ago. We both share the same name but that is as far as it goes. Here is another example of [redacted] getting her fact wrong. Please [redacted], tell me who told you this, because that person is incorrect and I intend to bring it to Dr. [redacted] attention. If Ms. M had any concerns or disagreement on [redacted]’s woundshe should have immediately said something and we would have addressed itthen.  Despite the fact that the groomingof [redacted]’s stomach area was not completed at the time, the grooming of [redacted]was satisfactory to Ms. M as was the notification of the wound on [redacted]’sstomach, and Ms. M paid the full groom amount.  The grooming was satisfactory, the wound was not. It is not my nature to fly off the handle. I wanted to get my facts straight before I approached her regarding this sensitive issue. I only brought up the subject the next day and there was no meeting of the minds. Far from it, she has no people skills to speak of. All conversations had seized. I have the recording to prove this. Her behavior at the time we spoke advised she was not receptive to what I wanted. Barks A Lot Pet Resort, Inc., does not agree with Ms. M’scomplaint which she has filed to the Revdex.com 23 days after picking up [redacted];we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her wound. However since Ms. Mwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inc. has refunded her the $40.00 that was charged for[redacted]’s grooming as of July 30th, 2015. Due to an error of an office receptionist, Ms. M did not pay the $40.00 vet bill from our facility, but at this time we are notpursuing payment for this outstanding bill. I appreciate that you refunded back my $40.00 for the grooming. My dispute was not for the grooming you performed, it was the injury you inflicted on my pet and then, the poor way you handled the situation after that. You never told me you took [redacted] to the vet, you never mentioned a vet bill. In fact, you wanted me to wait to take her to the vet, I can still recall  you saying, "wait a few days, I don't want you to waste your money". Do the right thing [redacted]. I want to know what vet you took my dog to. Please produce a name so I can question that vet. Regards, [redacted]  I am rejecting this response because:
Regards,
[redacted]

Ms. M brought her two dogs in for grooming on June 23rd,2015.  During the grooming of [redacted]there was a less than ½” wound that was found on her stomach and all groomingwas stopped. It is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds, rashes, etc.,...

immediately assess thesituation, and call the customer. At no point during this grooming did we use scissors on [redacted]’s body.We tried to call Ms. M several times, but her phone was not going through.  The phone would ring and then go straight toa busy signal.  Since we could not get intouch with Ms. M, [redacted] was then taken to an animal hospital to belooked at.  This is also the procedure ofour facility if an owner cannot be reached. Once at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility.  The vet then shaved her belly area andapplied surgical glue to the wound. The bill was $40.00 (see Exhibit A) Upon Ms. M’s return to pick up her two dogs, she wasinformed about [redacted]’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs.  Ms. Meven showed the whole office staff a picture of [redacted]’s eye that this foster doghad bit and injured her badly. Please note that Ms. M stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted]’s groom.  Atthe time she was very happy with ourservice.  (Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time Ms. M was in our facility chattingwith us, the other is of the grooming of [redacted]) Please note that on June 25th, 2015, two daysafter the grooming, Ms. M called us stating she wanted to share with me whather vet had said happened to [redacted].  Ithen invited Ms. M to come in and watch the grooming video for herself.  Angrily Ms. M turned down the invite to watchthe grooming of [redacted]. Never once didMs. M bring up a refund or reimbursement for a vet bill. As for me screaming ather, that is not true, and everything is recorded here at our facility.  It has also come to our knowledge that Ms. M veterinarianis a relative of hers per the veterinarian office staff.  If Ms. M had any concerns or disagreement on [redacted]’s woundshe should have immediately said something and we would have addressed itthen.  Despite the fact that the groomingof [redacted]’s stomach area was not completed at the time, the grooming of [redacted]was satisfactory to Ms. M as was the notification of the wound on [redacted]’sstomach, and Ms. M paid the full groom amount.  Barks A Lot Pet Resort, Inc., does not agree with Ms. M’scomplaint which she has filed to the Revdex.com 23 days after picking up [redacted];we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her wound. However since Ms. Mwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inc. has refunded her the $40.00 that was charged for[redacted]’s grooming as of July 30th, 2015. Due to an error of an office receptionist, Ms. M did not pay the $40.00 vet bill from our facility, but at this time we are notpursuing payment for this outstanding bill. Sincerely, Barks A Lot Pet Resort.

On May 1st, 2015, Ms. [redacted] called to schedule her white poodle mix “[redacted]” for a grooming appointment on May 11th, 2015, (Exhibit A).  Despite this, she called to change her appointment to May 7th, due to her upcoming vacation plans.  We had to move two appointments to fit [redacted]...

in on the day she wanted the appointment rescheduled.  It’s always our intention to try to accommodate our clients’ needs.  Barks A Lot Pet Resort, Inc., did NOT change Ms. T. [redacted]’ grooming appointment without notice; it was at her request that the appointment was rescheduled (Exhibit B).   Ms. *. [redacted] requested that [redacted] be shaved down on his body and a “poodle poof left on his head with a traditional poodle shave down on his face”.  Ms. T. [redacted] showed NO pictures of how she wanted [redacted] groomed; only VERBAL instructions were given.  The groomer then explained to Ms. T. [redacted] that [redacted]’s head fur was not suitable/full enough for a full poof traditional poodle look.  Ms. T. [redacted] stated, “I know, but I like the look.”  The groomer then mentioned that a Pom-Pom tail would give [redacted] a traditional poodle look she was verbally asking for.  Ms. T. [redacted] said, “no one can ever make [redacted] look good with a Pom-Pom tail.”  Ms. T. [redacted] VERBALLY agreed with the groomer stating, “go ahead and do the Pom-Pom tall tail on [redacted]. Let me see how you do it and if I don’t like it, you can just shave it off.” Also at the time of drop off Ms. T. [redacted] NEVER mentioned any concerns regarding her dog’s sensitive skin issues.    Barks A Lot Pet Resort, Inc., closes at 6:30pm and Ms. T. [redacted] did not arrive until 6:45pm to pick up [redacted], even after leaving Ms. [redacted] messages stating that [redacted] was ready for pick up and that he needed to be picked up by 6:30pm.  Upon Ms. T. Phillip’s late arrival she stated in front of two staff members and the groomer that “he ([redacted]) looks great, but [she did not] like the Pom-Pom tail.”  The groomer who stayed after the business was closed took [redacted] back to shave the tail down per Ms. T. [redacted] request.  When [redacted] was given to Ms. T. [redacted], she stated, “I love it,” in front of two staff members and the groomer once again. We did not charge Ms. T. [redacted] for a late fee on May 7th, however, we did inform her of our closing times, and that if [redacted] was picked up late in the future there would be a $15.00 charge assessed.   On May 8th 2015, Ms. T. [redacted] left a message regarding the shampoo that was used on [redacted].  Please note that in her message there was never any mention of anything to do with bad haircut or any abuse of [redacted] (Exhibit C).  The owner returned Ms. T. [redacted]’ phone call around 12:20pm on May 8th, a message was left for her regarding the name of the shampoo that was used on [redacted], and to call back if she had any more questions or concerns.    Ms. T. [redacted] has NEVER called back.      Ms. T. [redacted] has also posted a YELP report online about us.  Upon us searching Ms. T. [redacted] reviews it seems we are not the only grooming business she has attacked in the past.  (Please see Exhibit D).    If Ms. [redacted] was not at all happy with [redacted]’s grooming at the time of his late pick up then why didn’t she state that then or REFUSE to pay for the grooming?  Ms. T. [redacted] even left a $3.00 tip for the grooming of [redacted].    [redacted] was a wonderful little fellow on the grooming table, and gave the groomer no trouble at all.  When he left with Ms. T. [redacted], contrary to her review, both Ms. T. [redacted] and [redacted] were happy, and [redacted] was wagging his tail the whole time.     Sincerely,     Barks A Lot Pet Resort, Inc.

Complaint: [redacted]
I am rejecting this response because:I would like to address every issue that Barks A Lot has made concerning my dog [redacted]. It seems that the perspective that [redacted] has taken is very different from the events that happen that day. Ms. M brought her two dogs in for grooming on June 23rd,2015.  During the grooming of [redacted]there was a less than ½” wound that was found on her stomach and all groomingwas stopped. It is our procedure to stop the grooming process if a dog has anymarks, bites, scratches, wounds, rashes, etc., immediately assess thesituation, and call the customer. At no point during this grooming did we use scissors on [redacted]’s body.We tried to call Ms. M several times, but her phone was not going through.  The phone would ring and then go straight toa busy signal.  Since we could not get intouch with Ms. M, [redacted] was then taken to an animal hospital to belooked at.  This is also the procedure ofour facility if an owner cannot be reached. Once at the vet, he stated the wound was not fresh and looked like itoccurred prior to coming in for grooming at our facility.  The vet then shaved her belly area andapplied surgical glue to the wound. The bill was $40.00 (see Exhibit A)I took my two dogs to be groomed on 6/24/15. Not 6/23/15 like she is advising. Never once did [redacted] tell me she took [redacted] to the vet. She told me that she had applied the glue herself. I had a friend with me and she also advised that she did not hear her say she took [redacted] to the vet. In fact, [redacted] discourage me in taking [redacted] in for medical attention. She advised that I should wait a few days to see if she got better. My dog is injured and this is what she wants me to do. I can only think that she was just buying some time. She also told me that she completed the grooming process except for the parts around the wound and to bring [redacted] back in and she would get to those parts. As far as the phone issue, we did have a discussion about this. She even tried calling me from different phone, including her employee's phone and we both agreed that using cell phones to contact me were not successful, but her office landline was. I also told her that if she emailed me, I would also get the message on my phone. I don't dispute that she tried calling me, but so what? That doesn't change any of the facts that occurred while [redacted] was in her care. Upon Ms. M’s return to pick up her two dogs, she wasinformed about [redacted]’s wound; she then mentioned to us she had a foster dog thathad been very rough to her dogs.  Ms. Meven showed the whole office staff a picture of [redacted]’s eye that this foster doghad bit and injured her badly. Please note that Ms. M stayed in our frontoffice chatting and visiting with us for over thirty minutes; not once did sheever show any distrust or anger, state that we injured her dog, nor request a discountor refuse to pay for [redacted]’s groom.  Atthe time she was very happy with ourservice.  She is absolutely correct. I did mention that I had a foster dog that had been rough with [redacted], and had bitten her on the eye. But that dog never showed any other aggression to any of my other animals again. That was when we first introduced him into the household and he was still unsure of his status in the pack. He bite [redacted] once and only once. He never bite any of my other animals. I feel it is pretty sad that she is blaming an animal over something she had done. Shame on you [redacted]. I did not show any anger or distrust because I wanted to get my facts right before I started making any accusations. I don't roll with my emotions like she does. Also, I am not an expert on a dog or a scissor cuts. I wanted to get more information by taking [redacted] to the vet for their professional opinion. As far as my not requesting a discount or refusing to pay for services render...why would I. As of that point, I am taking her word that she did not have anything to do with [redacted]'s injuries. I did not suspect anything at that time because she is telling me she did not do it. Why would I think she did without any evidence. (Since here at Barks A Lot Pet Resort, Inc., we havesurveillance cameras for the safety of our pets and staff, we do have two clipsavailable for viewing; one is of the time Ms. M was in our facility chattingwith us, the other is of the grooming of [redacted])The surveillance cameras video was not mentioned at the time of the injury. This was only discussed when I call [redacted], the next day about [redacted]'s injury. The injury occurred 6/24/15. I took [redacted] to the vet the next day, on 6/25/15. I am a responsible pet owner and would never wait to see if the wound got better on its own. As far as her video clips are concern, she holds no creditability with me and I suspect she altered the videos to appear without any blame. She has lied about several things in her response that I am unable to trust anything she says now.  Please note that on June 25th, 2015, two daysafter the grooming, Ms. M called us stating she wanted to share with me whather vet had said happened to [redacted].  Ithen invited Ms. M to come in and watch the grooming video for herself.  Angrily Ms. M turned down the invite to watchthe grooming of [redacted]. Never once didMs. M bring up a refund or reimbursement for a vet bill. As for me screaming ather, that is not true, and everything is recorded here at our facility.  It has also come to our knowledge that Ms. M veterinarianis a relative of hers per the veterinarian office staff.  I called [redacted] 6/25/15, the next day after the incident. The same day I took [redacted] to the vet. I recorded our conversation because I did not feel that [redacted] would be receptive to the findings. I wanted to assure myself that I had express my side of the story. In our conversation, she became so defensive and belligerent. I cannot believe she spoke to me the way she did and I'm the customer. I have the recording for review if needed. I did not bring up a refund or payment for vet bills because she never gave me a chance to say very much. She just started yelling how she did not do it, that I decided to stop all conversations right there. As for my veterinarian being a family member, this is not true. I first met Dr. [redacted] when I moved here six years ago. We both share the same name but that is as far as it goes. Here is another example of [redacted] getting her fact wrong. Please [redacted], tell me who told you this, because that person is incorrect and I intend to bring it to Dr. [redacted] attention. If Ms. M had any concerns or disagreement on [redacted]’s woundshe should have immediately said something and we would have addressed itthen.  Despite the fact that the groomingof [redacted]’s stomach area was not completed at the time, the grooming of [redacted]was satisfactory to Ms. M as was the notification of the wound on [redacted]’sstomach, and Ms. M paid the full groom amount.  The grooming was satisfactory, the wound was not. It is not my nature to fly off the handle. I wanted to get my facts straight before I approached her regarding this sensitive issue. I only brought up the subject the next day and there was no meeting of the minds. Far from it, she has no people skills to speak of. All conversations had seized. I have the recording to prove this. Her behavior at the time we spoke advised she was not receptive to what I wanted. Barks A Lot Pet Resort, Inc., does not agree with Ms. M’scomplaint which she has filed to the Revdex.com 23 days after picking up [redacted];we do not feel responsible for her veterinarian bill, as [redacted] was alreadyseen by a veterinarian prior to this to address her wound. However since Ms. Mwill not be bringing [redacted] back to finish the grooming of her stomach area,Barks A Lot Pet Resort, Inc. has refunded her the $40.00 that was charged for[redacted]’s grooming as of July 30th, 2015. Due to an error of an office receptionist, Ms. M did not pay the $40.00 vet bill from our facility, but at this time we are notpursuing payment for this outstanding bill. I appreciate that you refunded back my $40.00 for the grooming. My dispute was not for the grooming you performed, it was the injury you inflicted on my pet and then, the poor way you handled the situation after that. You never told me you took [redacted] to the vet, you never mentioned a vet bill. In fact, you wanted me to wait to take her to the vet, I can still recall  you saying, "wait a few days, I don't want you to waste your money". Do the right thing [redacted]. I want to know what vet you took my dog to. Please produce a name so I can question that vet. Regards, [redacted]  I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:She is a liar. When she says I didn't offer any pictures, I went to my car to get my phone to show her a picture if how I wanted it. She mistook my smile for happiness, which was her assumption and interpretation of such! I do smile every time I see my dog. Only I can say what his actions were when I got home. Another lie, I have these other reviews on yelp. I have 1 other review in yelp for a groomer, and they only received a negative review because they never returned a call. My do didn't even go here! So fact checking would be better for the owner before she sit there and lie the way she has. If things were what she said, she would've have rendered good customer service and called me back the following day when I left a message. I was so concerned about [redacted]'s behavior that I told a few friends and family I was concerned about him. Plus his haircut I came home and took another hour to fix what she messed up! 
Regards,
[redacted]