Barleyanfigs

07/03/ Re: ID # [redacted] RE: Consumer’s comments in your e-mail dated 07-01- Dear Revdex.com: All the facts, as we know them, were provided in our original response to the complaint There are apparently two victims here: the consumer and the restaurantAnd one culprit: restaurant.com The consumer paid restaurant .com for something this company did not own or have the authority to sellThe consumer did not get what he was promised, was not told the truth when he inquired, or reimbursed for his trouble and expense And the restaurant, was unjustly embarrassed, accused and pressured to forcefully provide product and services free of charge without its previous knowledge, or consentIn addition, its reputation has suffered as a consequence of this incidentThe restaurant is considering its options currently, including legal action The restaurant did not take anything from the consumer or promise something and did not deliverThe consumer in that one visit paid for the meal he and his company consumed, not a penny more(We did not keep their certificate and the bill was paid in full that night, nothing is owed) The company however took money from the consumer for something that it had no ownership of, or right to sellAny complaint the consumer has should be directed against restaurant.com We never discussed, let alone signed, anything remotely close to providing discount coupons to restaurant.com’s customersOur offer still stands to reimburse the customer for his coupon (x3), if he the company produces poof that we have agreed to something like this To us they admitted that they can’t, but they are not putting this statement in writingThey just pulled their ad after we called them Why would they pull it if they had the agreement? Also, why would we not honor the coupons if we wanted the marketing and had agreed to the ‘promotion’? It’s not that we have been accepting them for a month and we stoppedThis customer was the first one we ever had come in with a coupon We are sorry for both of us victims of this unauthorized actionWas it a mistake, or an organized well-planned scam? We may not know until, either the customer, or we take further action on the matter Sincerely [redacted] barleyanfigs

RE: Revdex.com ID# ***
Dear Revdex.com:
Our restaurant has a basic on-line presence with our menu, hours, address and other such information and we have also allowed a few companies to list us as one of the local restaurants in their directories for people that are
trying to find usBut our current business strategy does not include discountingor promotions of any kindAt barleyanfigs we strive to provide excellent quality and original Greek food at reasonable prices all the timeThus, to date, we have not entered into agreements or contracts with any company providing discounts, promotions or couponsThe certificate presented was indeed invalid/unauthorized, and Restaurant.com, admitting to us there was no signed agreementquickly removed Barleyanfigs from their Website after the incidentWe are still waiting for a formal and official apology from themThey should also issue refunds as well as formal apologies to the people they deceived, directly and through the media and the organizations which carried reports, or became otherwise involved in this matter (e.gYELP, Revdex.com)We also warned Restaurant.com that, if ignored, or in the case of another such incident, we would reserve our right to resort to legal action regarding this matter for the damages sufferedAs we have found out, and according to many, Restaurant.com does not have the best reputation and is know to disappoint, as you can see from online reviews (e.g.sitejabber.com/reviews/w resellerratings.com/stor )
Some additional points on the customer statement:
"this restaurant advertises $gift--certificates": Correction: the restaurant does no/did not, Restaurant.com did
"forced to pay"; Yes we expected that the bill being paid in fullWe explained to the customer that we have no such agreement for any coupons and therefore could not honor his 'certificate'Tried to call Restaurant.com in his presence but we just got a recordingApologized for the inconvenience and asked him to call the company and demand reimbursementBut were met with insistence and unfair, insulting accusations and comments in front of our other customers and staff, indicating unwillingness to pay, or worse
"called it a scam": If Restaurantcom does not publicly admit it as their mistake, apologize and make good, what would making money (by selling unauthorized discount coupons) at someone else's expense and without authorization be, except 'some kind of a scam'?
"I want $cash": Dear customer, here is our offer: show us (or have Restaurant.com send us - we have asked for it too) a copy of this agreement with a barleyanfigs authorized signature on it and we will not only pay you $dollarsbut three times thatAnd yes it will be cashYou won't have to come back to use the credit
We are at your disposal for any further questions,
Respectfully,
*** ***
Owner
barleyanfigs, La Jolla

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** "Tried to call Restaurant.com in his presence but we just got a recording."
That is what every restaurant gets
The recording comes on after the certificate number is input and it says that the certificate is valid
We have used restaurant.com for several years and this problem has never happened before
What I owe the restaurant is the total bill minus $
They have my $certificate
If they give me a correct bill, I will pay it immediately in cash
Indicating what they will do if I supply them a copy of a contract between them and restaurant.com doesn't make any sense
There is no way any customer could do that

07/03/14
Re: ID # [redacted]
RE:  Consumer’s
comments in your e-mail dated 07-01-14
Dear Revdex.com:
All the facts, as we know them, were provided in our
original response to the complaint.
There are apparently two victims here: the consumer and the
restaurant. And one culprit: restaurant.com.
The consumer paid restaurant .com for something this company
did not own or have the authority to sell. The consumer did not get what he was
promised, was not told the truth when he 
inquired, or reimbursed for his trouble and expense.
And the restaurant, was unjustly embarrassed, accused and
pressured to forcefully provide product and services free of charge without its
previous knowledge, or consent. In addition, its reputation has suffered as a
consequence of this incident. The restaurant is considering its options
currently, including legal action.
The restaurant did not take anything from the consumer or
promise something and did not deliver. The consumer in that one visit paid for
the meal he and his company consumed, not a penny more. (We did not keep their
certificate and the bill was paid in full that night, nothing is owed).
The company however took money from the consumer for
something that it had no ownership of, or right to sell. Any complaint the
consumer has should be directed against restaurant.com.
We never discussed, let alone signed, anything remotely
close to providing discount coupons to restaurant.com’s customers. Our offer
still stands to reimburse the customer for his coupon (x3), if he the company
produces poof that we have agreed to something like this.  To us they admitted that they can’t, but they
are not putting this statement in writing. They just pulled their ad after we
called them.
Why would they pull it if they had the agreement? Also, why
would we not honor the coupons if we
wanted the marketing and had agreed to the ‘promotion’? It’s not that we have
been accepting them for a month and we stopped. This customer was the first one
we ever had come in with a coupon.
We are sorry for both of us victims of this unauthorized action. Was it a mistake, or an
organized well-planned scam? We may not know until, either the customer, or we
take further action on the matter.
Sincerely
[redacted]
barleyanfigs

Review: This restaurant advertises $25 gift certificates on Restaurant.com. I purchased one on May 19.The restaurant rudely and loudly refused to honor it on May 20. The owner said it was some kind of a scam.He claimed they don't use the internet for anything, even though they have a website.They cheated me out of $25 by rejecting the gift certificate and forcing me to pay my total bill.Restaurant.com customer service informed me that they have a signed contract for this establishment.Desired Settlement: I want $25 cash.I will not accept credit there because I would never go back.

Business

Response:

RE: Revdex.com ID# [redacted]

Dear Revdex.com:

Our restaurant has a basic on-line presence with our menu, hours, address and other such information and we have also allowed a few companies to list us as one of the local restaurants in their directories for people that are trying to find us. But our current business strategy does not include discounting. or promotions of any kind. At barleyanfigs we strive to provide excellent quality and original Greek food at reasonable prices all the time. Thus, to date, we have not entered into agreements or contracts with any company providing discounts, promotions or coupons. The certificate presented was indeed invalid/unauthorized, and Restaurant.com, admitting to us there was no signed agreement. quickly removed Barleyanfigs from their Website after the incident. We are still waiting for a formal and official apology from them. They should also issue refunds as well as formal apologies to the people they deceived, directly and through the media and the organizations which carried reports, or became otherwise involved in this matter (e.g. YELP, Revdex.com). We also warned Restaurant.com that, if ignored, or in the case of another such incident, we would reserve our right to resort to legal action regarding this matter for the damages suffered. As we have found out, and according to many, Restaurant.com does not have the best reputation and is know to disappoint, as you can see from online reviews (e.g.sitejabber.com/reviews/w ... resellerratings.com/stor ... ).

Some additional points on the customer statement:

"this restaurant advertises $25 gift--certificates": Correction: the restaurant does no/did not, Restaurant.com did.



"forced to pay"; Yes we expected that the bill being paid in full. We explained to the customer that we have no such agreement for any coupons and therefore could not honor his 'certificate'. Tried to call Restaurant.com in his presence but we just got a recording. Apologized for the inconvenience and asked him to call the company and demand reimbursement. But were met with insistence and unfair, insulting accusations and comments in front of our other customers and staff, indicating unwillingness to pay, or worse.

"called it a scam": If Restaurant. com does not publicly admit it as their mistake, apologize and make good, what would making money (by selling unauthorized discount coupons) at someone else's expense and without authorization be, except 'some kind of a scam'?

"I want $25 cash": Dear customer, here is our offer: show us (or have Restaurant.com send us - we have asked for it too) a copy of this agreement with a barleyanfigs authorized signature on it and we will not only pay you $25 dollars. but three times that. And yes it will be cash. You won't have to come back to use the credit.

We are at your disposal for any further questions,

Respectfully,

Owner

barleyanfigs, La Jolla

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

"Tried to call Restaurant.com in his presence but we just got a recording."

That is what every restaurant gets.

The recording comes on after the certificate number is input and it says that the certificate is valid.

We have used restaurant.com for several years and this problem has never happened before.

What I owe the restaurant is the total bill minus $25.

They have my $25. certificate.

If they give me a correct bill, I will pay it immediately in cash.

Indicating what they will do if I supply them a copy of a contract between them and restaurant.com doesn't make any sense.

There is no way any customer could do that.

Business

Response:

07/03/14

Re: ID # [redacted]

RE: Consumer’s

comments in your e-mail dated 07-01-14

Dear Revdex.com:

All the facts, as we know them, were provided in our

original response to the complaint.

There are apparently two victims here: the consumer and the

restaurant. And one culprit: restaurant.com.

The consumer paid restaurant .com for something this company

did not own or have the authority to sell. The consumer did not get what he was

promised, was not told the truth when he

inquired, or reimbursed for his trouble and expense.

And the restaurant, was unjustly embarrassed, accused and

pressured to forcefully provide product and services free of charge without its

previous knowledge, or consent. In addition, its reputation has suffered as a

consequence of this incident. The restaurant is considering its options

currently, including legal action.

The restaurant did not take anything from the consumer or

promise something and did not deliver. The consumer in that one visit paid for

the meal he and his company consumed, not a penny more. (We did not keep their

certificate and the bill was paid in full that night, nothing is owed).

The company however took money from the consumer for

something that it had no ownership of, or right to sell. Any complaint the

consumer has should be directed against restaurant.com.

We never discussed, let alone signed, anything remotely

close to providing discount coupons to restaurant.com’s customers. Our offer

still stands to reimburse the customer for his coupon (x3), if he the company

produces poof that we have agreed to something like this. To us they admitted that they can’t, but they

are not putting this statement in writing. They just pulled their ad after we

called them.

Why would they pull it if they had the agreement? Also, why

would we not honor the coupons if we

wanted the marketing and had agreed to the ‘promotion’? It’s not that we have

been accepting them for a month and we stopped. This customer was the first one

we ever had come in with a coupon.

We are sorry for both of us victims of this unauthorized action. Was it a mistake, or an

organized well-planned scam? We may not know until, either the customer, or we

take further action on the matter.

Sincerely

barleyanfigs