On behalf of the Circle City Star franchise group I would like to apologize for any inconvenience that the customer may have endured in their request to obtain a refund. Per our records a certified letter was sent to the customer on December 13th, with a scheduled delivery date of December 14th. The letter did require a signature and would be sent to the local post office for pick up if not signed. It has come to my attention that the refund/letter was never received by the customer and was sent to the Hardee’s located at 144 W 16th Street awaiting pick-up. As of March 1, 2017, Circle City Star has confirmed the address and re-mailed the refund to the customers via overnight UPS mail. Per the tracking number the refund was delivered on March 2, 2017 at 12:39 PM. Again, on behalf of the ownership team of Circle City Star, LLC I apologize for any inconvenience and look forward to serving customers in the future. Regards, Erika B[redacted]
We at Circle City Star, LLC take customer service seriously and are troubled by the recent events that took place at the 710 W 10th Hardee’s location on November 22, 2016. Although, there is no excuse for the behavior of the employee that provided poor customer service the below is a synopsis of...
what our records detailed: On November 22, 2016, the Hardee’s Red Burrito located on 710 W 10th opened at 6:43 AM and hour and 43 minutes after their scheduled opening. The guest arrived in drive thru at 6:38 AM and after no response pulled to the window at 6:44 AM. Typically the location is staffed with four employees but on this day one employee arrived later than scheduled which slowed service and caused some stress during the time frame. Although, the conditions that morning provided a stressful situation for the cashier we require our employees to provide “Super Star” service in all situations. We have coached and reviewed scheduling policies with our employees and have made the necessary management adjustments to ensure the store opens as scheduled. The customer service hotline is managed by the Hardee’s corporate office which is unable to provide resolution to issues. We received notice from the hotline regarding the complaint and have reached out to the customer and provided a full refund. This isolated situation is not indicative to the service that our company strives to provide to our customers. We strive to provide “Super Star” service to all customer by focusing on Quality, Service, and Cleanliness. We take customer complaints very seriously and are always looking for feedback on how we can improve our service. Thank you for bringing this to our attention, we will continue to closely monitor this location and hope that the customers next visit exceeds their expectations Regards, Erika B[redacted] Vice President Circle City Star, LLC Phone: 317.730.1155
On behalf of the Circle City Star franchise group I would like to apologize for any inconvenience that the customer may have endured in their request to obtain a refund. Per our records a certified letter was sent to the customer on December 13th, with a scheduled delivery date of December 14th. The letter did require a signature and would be sent to the local post office for pick up if not signed. It has come to my attention that the refund/letter was never received by the customer and was sent to the Hardee’s located at 144 W 16th Street awaiting pick-up. As of March 1, 2017, Circle City Star has confirmed the address and re-mailed the refund to the customers via overnight UPS mail. Per the tracking number the refund was delivered on March 2, 2017 at 12:39 PM. Again, on behalf of the ownership team of Circle City Star, LLC I apologize for any inconvenience and look forward to serving customers in the future. Regards, Erika B[redacted]
We at Circle City Star, LLC take customer service seriously and are troubled by the recent events that took place at the 710 W 10th Hardee’s location on November 22, 2016. Although, there is no excuse for the behavior of the employee that provided poor customer service the below is a synopsis of...
what our records detailed: On November 22, 2016, the Hardee’s Red Burrito located on 710 W 10th opened at 6:43 AM and hour and 43 minutes after their scheduled opening. The guest arrived in drive thru at 6:38 AM and after no response pulled to the window at 6:44 AM. Typically the location is staffed with four employees but on this day one employee arrived later than scheduled which slowed service and caused some stress during the time frame. Although, the conditions that morning provided a stressful situation for the cashier we require our employees to provide “Super Star” service in all situations. We have coached and reviewed scheduling policies with our employees and have made the necessary management adjustments to ensure the store opens as scheduled. The customer service hotline is managed by the Hardee’s corporate office which is unable to provide resolution to issues. We received notice from the hotline regarding the complaint and have reached out to the customer and provided a full refund. This isolated situation is not indicative to the service that our company strives to provide to our customers. We strive to provide “Super Star” service to all customer by focusing on Quality, Service, and Cleanliness. We take customer complaints very seriously and are always looking for feedback on how we can improve our service. Thank you for bringing this to our attention, we will continue to closely monitor this location and hope that the customers next visit exceeds their expectations Regards, Erika B[redacted] Vice President Circle City Star, LLC Phone: 317.730.1155