Initial Business Response / [redacted] (1000, 5, 2017/12/19) */ We have responded to the needs of the customer each time we were made aware of themIn the case of the gas leak, the repairs we made at no charge to the customer under warrantyRegarding the air conditioning calls, we have made the appropriate corrections each time we have visited the homeWhen we are finished with the service calls we check the performance of the system to find that the system is working correctlyin June of we discovered a manufacturers defect in the evaporator coil and replaced the coil in warranty at no chargeIn June of we responded to a no cooling callWe found the outdoor unit to be plugged with leaves and debris and the indoor media air filter to be plugged and needing replacementWe cleaned the system and replaced the media air filter and charged for this maintenance serviceIn September we responded to a no cooing callWe found thermostat to be badThe part was under warranty but the labor was notWe billed for our labor and diagnostic feeThat bill is currently We would be willing to waive the as all warranty and would be willing to do a courtesy check of the system in the Spring of at no chargeWould do not wish to waive the charge for cleaning and maintenance that we performed in June of as this was strictly a maintenance issue and is outside of our control and is not covered by any warranty Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The filter was replaced by me, not the companyThe service man told me to order all filters online, because it was cheaperMy person who does the yard checked outside around the unit before I called them to make sure nothing outside could be causing the air from blowing, therefore your maintenance person lied on the formAlso why would a brand new unit need air refilled every yearI goggled the unit and found that the unit coil has to have pin leaks in it and needs to be fixed or I will have this issue every year Final Consumer Response / [redacted] (2000, 14, 2018/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will pay for the filterBut I don't remember him replacing oneBut, I [redacted] not pay for them to follow up this summer to see if the air is workingAnd if it's notI want them to fix the problem and not with the temporary fixes on a brand new unit Final Business Response / [redacted] (4000, 12, 2018/01/04) */ In the interest of getting this resolved I would be willing to [redacted] only for the replacement media filter that we providedThe cost of the filter was We are sure of providing a filter since the old filter was brought to our shop to show how plugged up it had gottenRegarding the pin holes in the coil, we have already replaced the coil under warranty at no charge to the homeownerWe will be following up in the spring to make sure that there are no leaks on the systemThis too will be under warranty
Initial Business Response / [redacted] (1000, 5, 2017/12/19) */ We have responded to the needs of the customer each time we were made aware of themIn the case of the gas leak, the repairs we made at no charge to the customer under warrantyRegarding the air conditioning calls, we have made the appropriate corrections each time we have visited the homeWhen we are finished with the service calls we check the performance of the system to find that the system is working correctlyin June of we discovered a manufacturers defect in the evaporator coil and replaced the coil in warranty at no chargeIn June of we responded to a no cooling callWe found the outdoor unit to be plugged with leaves and debris and the indoor media air filter to be plugged and needing replacementWe cleaned the system and replaced the media air filter and charged for this maintenance serviceIn September we responded to a no cooing callWe found thermostat to be badThe part was under warranty but the labor was notWe billed for our labor and diagnostic feeThat bill is currently We would be willing to waive the as all warranty and would be willing to do a courtesy check of the system in the Spring of at no chargeWould do not wish to waive the charge for cleaning and maintenance that we performed in June of as this was strictly a maintenance issue and is outside of our control and is not covered by any warranty Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The filter was replaced by me, not the companyThe service man told me to order all filters online, because it was cheaperMy person who does the yard checked outside around the unit before I called them to make sure nothing outside could be causing the air from blowing, therefore your maintenance person lied on the formAlso why would a brand new unit need air refilled every yearI goggled the unit and found that the unit coil has to have pin leaks in it and needs to be fixed or I will have this issue every year Final Consumer Response / [redacted] (2000, 14, 2018/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will pay for the filterBut I don't remember him replacing oneBut, I [redacted] not pay for them to follow up this summer to see if the air is workingAnd if it's notI want them to fix the problem and not with the temporary fixes on a brand new unit Final Business Response / [redacted] (4000, 12, 2018/01/04) */ In the interest of getting this resolved I would be willing to [redacted] only for the replacement media filter that we providedThe cost of the filter was We are sure of providing a filter since the old filter was brought to our shop to show how plugged up it had gottenRegarding the pin holes in the coil, we have already replaced the coil under warranty at no charge to the homeownerWe will be following up in the spring to make sure that there are no leaks on the systemThis too will be under warranty