Barna Log Homes

This is regarding case # [redacted] Mr [redacted] purchase a dryer from us at Avon Appliance of Clayton on 8/15/ We delivered it late night on 8/20/ On that night the delivery guy plugged it in and a part had came loose Our delivery guy then brought it back to the shop to be repairs and tightened we then took it back out to Mr [redacted] the night of 8/20/ Before the delivery Mr [redacted] had called the shop a few times being vulgar, cussing me and calling me names He then asked to speak to the owner time I then informed him the business owner does not take calls that is what I was here for and I would be happy to help as long as he would calmly speak to me He continued to call me names and yell then hung up I contacted the delivery guy to give him a call and let him know his route plan as our delivery guy makes his own route It was about a week later around 8/28/I received another call Mr [redacted] demanding a refund which he would know by doing business with us for years we do not give refunds I explained to him we don't do refundsHe then again started to call me names and cuss at me and would not calmly speak like an adult with me I then hung up on Mr*** He then called band an continued yelling and name callingI asked him to call back after he had calmed down It was later that night Mrs [redacted] call and apologized for her husbands behavior She advised me that she was divorcing him due to his anger issues and she did not want him contacting us about her dryer We discussed repair and replacementI set her up for the following Saturday on 9/3/as we only have a delivery guy on weekends for an exchange of the dryer that needed repair for a new one that worked right Mrs [redacted] called back a few days later and asked if she could bring it in dryer that needed repair could someone please load a new one for her We told her yes that we would she said she would come up that day and we never herd from her again.Avon Appliance of Clayton still stands by our deal that if Mrand Mrs [redacted] would like their dryer repared we would schedule the first available pick up date and get it repaired for them.Included in this is a copy of our day warrantySincerelyAvon Appliance of Clayton