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Barnacle Bill's Marine

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Barnacle Bill's Marine Reviews (1)

We received a letter from the Revdex.com with a case ID *** This part was ordered thru the shop *** web site that is hosed by a company called ***The customer orders the part from the mfg's online store that is set up by themOnce the order is placed it can take up to to hours
before the order is processed and dispatched to the closest dealership that has the parts instockWe receive a email that gives us a part number and a address to ship what was orderedWe pull the part numbers that are given to us and package and ship themIn a weeks time we get paid for the items we ship. This order was placed by the customer on July 6thIt was packaged and labeled on July 8thIt showed a scheduled delivery date of July 13th and was received on July 13thSo I'm not sure where she is getting the week delivery time from. As for the items ordered*** is in charge of the web store for ***We ship what part numbers they tell us to shipIf there is any misleading info on the web site we cannot control that. The customer did call us on a Sat to inform us that our site was misleading and we sent them the incorrect partWhen we tried to explain that we just ship what *** tells us to and they need to contact *** whos number is on the sales slip to create the return they became very upset and would not listen to a word we tried to stateThey are the ones that hung up on us as they stated there were driving at the time and would call us backThey still have not tried to reach out to usThey have also left us bad feedback on google review in which we stated the same thing in a response. I have attached a file that has the paperwork. We have been in business here since and since in PAThis is our first complaint ever to the Revdex.comWe pride ourselves on customer relations but this is a customer that just will not listen to what we have to sayI'm sure this they could of worked this out with the *** team and avoided all this work. If you need any other info please call us at *** *** *** ThanksJoseph P***
Barnacle Bills Marine Supply*** ** **
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Address: 4584 Route 47, Delmont, New Jersey, United States, 08314-2052

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