Barnard & Associates Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We are in the process of having my van re-checkedThis re-check will occur on Monday August 1, 2016, and I am hopeful that we will come to full resolution of the incomplete job performed on our vehicle*** has been pleasant and professionalHe has addressed my concerns, and he is working toward full resolution
Regards,
*** ***

I find it very unfortunate that this customer views our conversation this wayThis isn't even close to what transpired in our conversationThe first time I met this customer was today and that is when I was made aware of his complaintsI told him two things
First, if we charged him for
repairs and they didn't fix the problem then we need to make that right and fix the carThere isn't a shop in this entire country that diagnoses every single vehicle correct the first timeThat is our goal and we have done our best to provide those results for yearsWe have always stood behind our work and will continue to do soI don't know what else the customer can expect regarding the repairs
Second, I told him it was the responsibility of the warranty company to pay 100% of the repairs if that is the kind of warranty he purchasedWe sell extended warranties every dayHe chose to buy and extended warranty from someone other than usI noticed in our conversation that he had a brochure for a warrantyHe kept showing me what his warranty promisedI then noticed that this wasn't a warranty that we sold and I had never seen itMy advice was to call that warranty company and hold them responsible for what he had promisedHe informed me that the warranty company said we ripped him offNow I know why I don't use this warranty companyI find it very convenient for them to point the finger at the dealer when they aren't honoring what the customer paid forI find it absurd that a customer wants me to pay for something that shouldn't have cost me or him anythingThe customer paid for these repairs a long time ago and now wants to say he was overcharged based on a warranty companies opinion
Finally, I would never call a customer stupidI said it would be stupid for the warranty company not to pay 100% if that is what the customer paid forThat's when the mother called me a *** ** * *** and walked out of my officeIts my opinion that the customer came in here upset and misinformed about who is responsible for this paymentI agree that they shouldn't have had to pay that moneyI have no problem fixing anything that we worked on that isn't working properlyI can assure you that I wont pay for someone else to fix itIf we don't fix it right the first time then we will do the right thingWe always have
*** ***
General Manager

Cindy,We resolved this issue with the customerWe paid for the repairs and the customer is satisfied. Chris B***General Manager

We wanted to fix this vanIf that wasn't our intentions then would have never had our technician and our shop foreman look at itOnce our mechanic looked under the drivers seat of this vehicle and noticed that all of the original wiring had been tampered with he called over our shop foremanAfter
further evaluation we advised the customer to contact the company that converted it from its original wiring in hopes that they may have an accurate wiring diagram of the changes they had madeWe have been in business for over years and handicap customers have chosen to do business with us year after yearIf anything, we go above and beyond to serve every customer including someone who is handicapI don't expect our technicians to claim to be experts on items that we aren't qualified to fixThis is one of those rare occasions that we recommended the customer seek another company for repair to save them time and moneyI am surprised that it was taken as anything less than courteousWe could have just spent a lot of time trying to diagnose and issue that we aren't qualified to diagnose and bill the customer for time spent chasing the problemThat isn't what I would want our employees to doWe will continue to offer our customers honest opinions in hopes to give them excellent service and savings on their hard earned money
*** ***
General Manager

I have spoken with the customer and resolved the issueI feel confident that he is completely satisfied and he has my personal cell phone if he needs anythingThanks,C*** B***General Manager

we could have handled this situation betteronce I received the information from Revdex.com I called this customer and we got all of their issues resolvedas always, we strive to do our best everydayi think that much of the complaint was just a misunderstanding and certainly wasn't benson trying to
charge for work not donethe customer changed her review to a perfect rating on *** and has my personal cell phone number if any other issues come up with her vehicle she will call mewe reimbursed customer for portion of the labor charged and I feel confident that she has confidence in us again. *** ***general managerbenson chrylser dodge jeep ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to meWe appreciate the General Manager reaching out to us, and Benson making the repairs to my husband's truck at no costWe would be glad to do business with them again.
Regards,
*** ***

we could have handled this situation betteronce I received the information from Revdex.com I called this customer and we got all of their issues resolvedas always, we strive to do our best everydayi think that much of the complaint was just a misunderstanding and certainly wasn't benson trying to
charge for work not donethe customer changed her review to a perfect rating on *** and has my personal cell phone number if any other issues come up with her vehicle she will call mewe reimbursed customer for portion of the labor charged and I feel confident that she has confidence in us again. *** ***general managerbenson chrylser dodge jeep ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We are in the process of having my van re-checkedThis re-check will occur on Monday August 1, 2016, and I am hopeful that we will come to full resolution of the incomplete job performed on our vehicle*** has been pleasant and professionalHe has addressed my concerns, and he is working toward full resolution
Regards,
*** ***

?
I find it very unfortunate that this customer views our conversation this wayThis isn't even close to what transpired in our conversationThe first time I met this customer was today and that is when I was made aware of his complaintsI told him two things
First, if we charged him for
repairs and they didn't fix the problem then we need to make that right and fix the carThere isn't a shop in this entire country that diagnoses every single vehicle correct the first timeThat is our goal and we have done our best to provide those results for yearsWe have always stood behind our work and will continue to do soI don't know what else the customer can expect regarding the repairs
Second, I told him it was the responsibility of the warranty company to pay 100% of the repairs if that is the kind of warranty he purchasedWe sell extended warranties every dayHe chose to buy and extended warranty from someone other than usI noticed in our conversation that he had a brochure for a warrantyHe kept showing me what his warranty promisedI then noticed that this wasn't a warranty that we sold and I had never seen itMy advice was to call that warranty company and hold them responsible for what he had promisedHe informed me that the warranty company said we ripped him offNow I know why I don't use this warranty companyI find it very convenient for them to point the finger at the dealer when they aren't honoring what the customer paid forI find it absurd that a customer wants me to pay for something that shouldn't have cost me or him anythingThe customer paid for these repairs a long time ago and now wants to say he was overcharged based on a warranty companies opinion
Finally, I would never call a customer stupidI said it would be stupid for the warranty company not to pay 100% if that is what the customer paid forThat's when the mother called me a *** ** * *** and walked out of my officeIts my opinion that the customer came in here upset and misinformed about who is responsible for this paymentI agree that they shouldn't have had to pay that moneyI have no problem fixing anything that we worked on that isn't working properlyI can assure you that I wont pay for someone else to fix itIf we don't fix it right the first time then we will do the right thingWe always have
*** ***
General Manager

Cindy,We resolved this issue with the customerWe paid for the repairs and the customer is satisfied.? Chris B***General Manager

I have spoken with the customer and resolved the issue. I feel confident that he is completely satisfied and he has my personal cell phone if he needs anything. Thanks,C[redacted] B[redacted]General Manager

We wanted to fix this van. If that wasn't our intentions then would have never had our technician and our shop foreman look at it. Once our mechanic looked under the drivers seat of this vehicle and noticed that all of the original wiring had been tampered with he called over our shop foreman. After...

further evaluation we advised the customer to contact the company that converted it from its original wiring in hopes that they may have an accurate wiring diagram of the changes they had made. We have been in business for over 50 years and handicap customers have chosen to do business with us year after year. If anything, we go above and beyond to serve every customer including someone who is handicap. I don't expect our technicians to claim to be experts on items that we aren't qualified to fix. This is one of those rare occasions that we recommended the customer seek another company for repair to save them time and money. I am surprised that it was taken as anything less than courteous. We could have just spent a lot of time trying to diagnose and issue that we aren't qualified to diagnose and bill the customer for time spent chasing the problem. That isn't what I would want our employees to do. We will continue to offer our customers honest opinions in hopes to give them excellent service and savings on their hard earned money.
[redacted]
General Manager

I talked with this customer as soon as I got this email. He just finalized the deal on 06/30/2015. We mailed a check to [redacted] KY on 7/10/2015 to payoff his loan. We ALWAYS get a 21 day payoff and do not send those checks until our deal has been paid for (checks cleared) or funded contract on...

finance deals. We actually paid his car off sooner than usual. Our number one priority is Mr. [redacted] and making him satisfied. I personally feel like the real issue is the number off phone calls he is receiving from the loan company he was paying on his trade in. I think this is resolved and there shouldn't be any  more issues.
Thanks,
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me. We appreciate the General Manager reaching out to us, and Benson making the repairs to my husband's truck at no cost. We would be glad to do business with them again. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]