Barnes Auto & Truck Service,Inc.

Initial Business Response /* (1000, 5, 2015/07/03) */
Regarding Case # XXXXXXXX
Our first contact with this customer was when he brought his 1931 Ford Coupe into Barnes Automotive to have it repaired. The customer was very satisfied. He picked up his Coupe and dropped off his 1968 Plymouth Road...

Runner to be repaired by Barnes Automotive as well. Mr. [redacted] then asked if we knew any company that could sell his vehicle, we recommended [redacted] Cars. Mr [redacted] agreed and also signed a 90 day consignment agreement with [redacted] Car. Barnes Automotive was asked to evaluate the vehicle to see what repairs would be needed for the sale of the vehicle. The vehicle had been in storage for an extended period of time in Texas. The vehicle was trailered into Barnes Automotive. At that point, the vehicle was evaluated and all the repairs needed were discussed with Mr. [redacted] several times. Mr. [redacted] approved and agreed to all repairs that were performed to the vehicle verbally with Barnes.
Once the vehicle was repaired according to the agreement through Mr. [redacted] and Barnes, [redacted] Car began the consignment process. During that process, [redacted] Car placed the 1968 Plymouth Road Runner up for sale. Once the vehicle was listed with the specific details provided by Mr. [redacted] Car started receivng responses advising that the information on the ad was inaccurate in regards to specifications of the vehicle. As a result, [redacted] Cars removed the post for inaccurate information provided by Mr. [redacted].
Once the post was removed, Mr. [redacted] became irrational with both Barnes Automotive and [redacted] Car. Mr. [redacted] refused to pay for the repairs that were done by Barnes Automotive and demanded that his vehicle was returned to him. Mr. [redacted] then started making false accusations against Barnes Automotive regarding the repairs that were done to the vehicle as being unauthorized. As previously stated, the customer verbally agreed to all repairs done to the vehicle before anything was done to it per Barnes Automotive policy. Barnes Automotive agreed to release the vehicle to Mr. [redacted] under the agreement that the repair bill was paid in full per services were rendered in full. Mr. [redacted] did contact the local police in regards to this matter and was also advised by them he would need to pay for the repairs that were completed. Mr. [redacted] did agree to sign the work order, provide a copy of his drivers license and sign the credit card slip when he initially spoke with the police. When Mr. [redacted] arrived at Barnes Automotive, he refused to sign the work order or provide a copy of his drivers license per his agreement with the Police. Mr. [redacted] did sign the credit card slip authorizing the charge. Mr. [redacted] advised that he would pay for the repairs that were done but would not sign the work order or provide his drivers license because he did not want to release any more personal information. The vehicle was still under the 90 day consignment agreement from [redacted] Car that the customer signed at Barnes Automotive during all of the above events listed. There were no parts stolen and the damages clamied were already there.
Thank You,
Barnes Automotive