Revdex.com:
I will still maintain that Ashley's service person created the spot and I was concerned with how he would resolve it , but Ashley did step up to the plate after this complant was registered and I am happy with the resolution
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
In reference to the above referenced ID number for customer [redacted], we have approved his request for a full refund. Thank you for bringing this matter to our attention, and please feel free to contact us should you require further in formation.
B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We received your recent inquiry regarding [redacted] on 6/ 19/ 14. We appreciate your bringing [redacted]'s concerns to our attention , and submit the following in response to her claim(s).
[redacted] did in fact purchase an entertainment center from the Ashley...
HomeStore . As she indicated, the item was delivered and was signed for in good condition with no mention on the paperwork of any damage. She did call after si gning for the item in good condition to initiate a claim with customer service in reference to there being some damage on one of the doors. A t this point , contractually speaking , we were under no obligation to send out a craftsman to rectify this issue, as the item had been si gned for in good condition. That said, the scratch may have occurred due to some forces in the home and may not have been a result of delivery. Despite the ambiguity here, we of course, decided to send out a third party craftsman to correct [redacted] 's concerns. The correcti ve measures were performed and were al so si gned off on as being compl eted in a satisfactory mann er. Shortly after the craftsman went out to perform the serv ice, [redacted] ca lled to claim that the craftsman had stained her carpet. Considering that the third party is an ind ependent contractor, we sent him out to evaluate the issue, and he found that the area in question was far away from the area in
which he was working and was not remotel y close in color. It I s noteworthy to al so m ention that this
contractor has had a long relationship with our stores, and has a track record of being honest and respon sible. His offered rate to correct the stain of $75 was actually less than what it wou d cost to initiate a service call (less than what we paid him to go out and perform the correct ion). He did this as a gesture of good will to the customer in an effort to satisfy her needs immediately.
At this point, [redacted] contacted us again and maintained that it was in fact our responsibility to help make this right. Despite being under no obligation to do so, we advised [redacted] to seek a third party contractor of her own choosing to clean the carpet and to get us a price up front. If we felt that it was fair, we would gladly cover the amount. [redacted] accepted these terms and submitted to us a request for $30 to cover the carpet cleaning. Included herein, you wil l find a copy of check number 17143 that was issued on 5/23/ 14 and cleared our bank on 6/ 11/14.
ln closing, I hope that you find thi s information useful in closing this complaint. We here at Ashley HomeStore of Delmar take our reputation seriously. As indicated by this sequence of events, we are willing to go above and beyond our contractua l responsibilities to ga in the approval of our good cli ents. Tn this case, we genuinely believe that we paid for a stain that was no fault of our own, but did so in an effort to show [redacted] just how much she means as a client. We are grateful for her patronage as well as the Revdex.com's role in mediating these claims
Revdex.com:
I will still maintain that Ashley's service person created the spot and I was concerned with how he would resolve it , but Ashley did step up to the plate after this complant was registered and I am happy with the resolution
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
In reference to the above referenced ID number for customer [redacted], we have approved his request for a full refund. Thank you for bringing this matter to our attention, and please feel free to contact us should you require further in formation.
B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We received your recent inquiry regarding [redacted] on 6/ 19/ 14. We appreciate your bringing [redacted]'s concerns to our attention , and submit the following in response to her claim(s).
[redacted] did in fact purchase an entertainment center from the Ashley...
HomeStore . As she indicated, the item was delivered and was signed for in good condition with no mention on the paperwork of any damage. She did call after si gning for the item in good condition to initiate a claim with customer service in reference to there being some damage on one of the doors. A t this point , contractually speaking , we were under no obligation to send out a craftsman to rectify this issue, as the item had been si gned for in good condition. That said, the scratch may have occurred due to some forces in the home and may not have been a result of delivery. Despite the ambiguity here, we of course, decided to send out a third party craftsman to correct [redacted] 's concerns. The correcti ve measures were performed and were al so si gned off on as being compl eted in a satisfactory mann er. Shortly after the craftsman went out to perform the serv ice, [redacted] ca lled to claim that the craftsman had stained her carpet. Considering that the third party is an ind ependent contractor, we sent him out to evaluate the issue, and he found that the area in question was far away from the area in
which he was working and was not remotel y close in color. It I s noteworthy to al so m ention that this
contractor has had a long relationship with our stores, and has a track record of being honest and respon sible. His offered rate to correct the stain of $75 was actually less than what it wou d cost to initiate a service call (less than what we paid him to go out and perform the correct ion). He did this as a gesture of good will to the customer in an effort to satisfy her needs immediately.
At this point, [redacted] contacted us again and maintained that it was in fact our responsibility to help make this right. Despite being under no obligation to do so, we advised [redacted] to seek a third party contractor of her own choosing to clean the carpet and to get us a price up front. If we felt that it was fair, we would gladly cover the amount. [redacted] accepted these terms and submitted to us a request for $30 to cover the carpet cleaning. Included herein, you wil l find a copy of check number 17143 that was issued on 5/23/ 14 and cleared our bank on 6/ 11/14.
ln closing, I hope that you find thi s information useful in closing this complaint. We here at Ashley HomeStore of Delmar take our reputation seriously. As indicated by this sequence of events, we are willing to go above and beyond our contractua l responsibilities to ga in the approval of our good cli ents. Tn this case, we genuinely believe that we paid for a stain that was no fault of our own, but did so in an effort to show [redacted] just how much she means as a client. We are grateful for her patronage as well as the Revdex.com's role in mediating these claims