Barnes Furniture

etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

We received your recent inquiry regarding [redacted] on 6/ 19/ We appreciate your bringing [redacted] 's concerns to our attention , and submit the following in response to her claim(s) [redacted] did in fact purchase an entertainment center from the Ashley HomeStore As she indicated, the item was delivered and was signed for in good condition with no mention on the paperwork of any damageShe did call after si gning for the item in good condition to initiate a claim with customer service in reference to there being some damage on one of the doorsA t this point , contractually speaking , we were under no obligation to send out a craftsman to rectify this issue, as the item had been si gned for in good conditionThat said, the scratch may have occurred due to some forces in the home and may not have been a result of delivery Despite the ambiguity here, we of course, decided to send out a third party craftsman to correct [redacted] 's concernsThe correcti ve measures were performed and were al so si gned off on as being compl eted in a satisfactory mann erShortly after the craftsman went out to perform the serv ice, [redacted] ca lled to claim that the craftsman had stained her carpetConsidering that the third party is an ind ependent contractor, we sent him out to evaluate the issue, and he found that the area in question was far away from the area in which he was working and was not remotel y close in colorIt I s noteworthy to al so m ention that this contractor has had a long relationship with our stores, and has a track record of being honest and respon sibleHis offered rate to correct the stain of $was actually less than what it wou d cost to initiate a service call (less than what we paid him to go out and perform the correct ion)He did this as a gesture of good will to the customer in an effort to satisfy her needs immediately At this point, [redacted] contacted us again and maintained that it was in fact our responsibility to help make this right Despite being under no obligation to do so, we advised [redacted] to seek a third party contractor of her own choosing to clean the carpet and to get us a price up front If we felt that it was fair, we would gladly cover the amount [redacted] accepted these terms and submitted to us a request for $to cover the carpet cleaning Included herein, you wil l find a copy of check number that was issued on 5/23/ and cleared our bank on 6/ 11/ ln closing, I hope that you find thi s information useful in closing this complaint We here at Ashley HomeStore of Delmar take our reputation seriously As indicated by this sequence of events, we are willing to go above and beyond our contractua l responsibilities to ga in the approval of our good cli entsTn this case, we genuinely believe that we paid for a stain that was no fault of our own, but did so in an effort to show [redacted] just how much she means as a client We are grateful for her patronage as well as the Revdex.com's role in mediating these claims