Barnes Jewish Hospital

I am responding to file ID# [redacted] regarding ***We have resolved this complaint by recalling the account from the collection (703873043) agency and allowing the previous payment arrangements to continueMy office has also reached out to Mr [redacted] to inform him of this decision Thanks for your help! Best Regards, [redacted] [redacted] MHA Patient Liaison Barnes-Jewish Hospital [redacted] StLouis, Mo [redacted] email: [redacted] @bjc.org mail-stop [redacted]

Dear Friends at the Revdex.com: I received the complaint and would like you to know that our department, The Office of Patient & Family Affairs at Barnes-Jewish Hospital, will work with the complainant/patient to resolve this complaint Though she has not called us to complain about or try to resolve this issue, we will reach out to her to work with her in getting it taken care ofWarm regards, [redacted] ***Patient Liaison

Ms [redacted] Mascoutah IL Re: Revdex.com Concern # [redacted] Dear Ms [redacted] , Thank you for taking the time to speak with me on March 1, regarding your concerns Below is a list of your current account balances Please let me know if you have any additional questions or concerns regarding these balancesAs we discussed on the phone, if you are making your payments through the mail using the coupon, payments will post to the oldest account listed on your statement If you want payments to post to a specific account you will need to call and make your payment over the phone Account [redacted] Date of service 9/6/ [redacted] Total charges 25,Insurance payment Insurance adjustment 18,Patient deductible Patient payments Current balance Account [redacted] Date of service 6/28/ [redacted] Total charges 2,Insurance payment Insurance adjustment 2,Patient deductible 2,Patient payment Current balance 2, Account [redacted] Date of service 9/14/ [redacted] Total charges 4,Claim denied for no authorization I have this account on hold while BJC appeals the denial I followed up on your concern regarding your ambulance transfer on September 13, from Memorial Hospital East to [redacted] I spoke with Patient Advocate, [redacted] She communicated that your concern was previously resolved and additional concerns can be sent in writing to [redacted] Shiloh, Illinois 62269, attention Patient Advocate Account [redacted] Date of service 9/13/ Memorial Hospital East Total charges 10,Insurance paid Insurance adjustment Patient copay Current balance I apologize if I was not able to resolve all of your concerns I am happy to discuss any additional concerns you may have Please reach out to me via contact information below Sincerely, [redacted] Phone: [redacted] Email: ***[redacted] @bjc.org

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This letter serves as a follow up to the concerns expressed by the patient regarding her bill Let me begin by offering my most sincere apologies for not meeting her expectations of service Our goal is to deliver care that exceeds the expectations of our patients and visitors We want to know about the times that we fall short of meeting those standards.A thorough review was completed regarding the issues brought forth in the letter sent to the Office of Patient and Family Affairs received March 6, Please be assured we take these concerns very seriously.The Customer Service Department reviewed the patient's bill on March 6th and has mailed out an itemized statement for all accounts that have outstanding patient balances and accounts that are pending with insurance Customer Service clearly noted and highlighted patient balances due and any patient payments that have been posted to the account The itemized statement includes services that are still pending a review by the biller or pending payment from the insurance company and has been noted as such, so the patient will hopefully not be confused In addition a patient liaison will phone the patient to provide a contact number for any further questions.Please contact [redacted] at [redacted] if you would like to discuss this matter further

see attached

My name is Maria Spencer. I am a patient with Barnes Jewish Hospital's Cardiology Department. I take warfarin, and have to have blood work done often. I have spoken with my nurse concerning the whole orders entered into the computer and ready for quest to use during my visit there. The orders have my sex as a male, when I am in fact a female. This can cause issues with billing. The nurse stated that it was Quest responsibility to correct it, when in fact there are about 50 whole orders with my sex as a male that can only be entered by Barnes. I would like them to be corrected.

*** *** retracted payment and BJC worked with insurance for repayment which was received and posted 1/5/2018. A refund of was processed to *** ***. Account balance is zero

See attached

I spoke with the contact at Barnes St Peters and she is sending me the correct documentation How can I update the claim to say that it is being addressed and respond customer satisfied or whatever it is Thanks. *** ***

This letter serves as a follow up to the concerns expressed by the patient regarding...

her bill.  Let me begin by offering my most sincere apologies for not meeting her expectations of service.  Our goal is to deliver care that exceeds the expectations of our patients and visitors.  We want to know about the times that we fall short of meeting those standards.A thorough review was completed regarding the issues brought forth in the letter sent to the Office of Patient and Family Affairs received March 6, 2017.  Please be assured we take these concerns very seriously.The Customer Service Department reviewed the patient's bill on March 6th and has mailed out an itemized statement for all accounts that have outstanding patient balances and accounts that are pending with insurance.  Customer Service clearly noted and highlighted patient balances due and any patient payments that have been posted to the account.  The itemized statement includes services that are still pending a review by the biller or pending payment from the insurance company and has been noted as such, so the patient will hopefully not be confused.  In addition a patient liaison will phone the patient to provide a contact number for any further questions.Please contact [redacted] at [redacted] if you would like to discuss this matter further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Friends at the Revdex.com: I received the complaint and would like you to know that our department, The Office of Patient & Family Affairs at Barnes-Jewish Hospital, will work with the complainant/patient to resolve this complaint.  Though she has not called us to complain about or...

try to resolve this issue, we will reach out to her to work with her in getting it taken care of. Warm regards,[redacted]Patient Liaison

I had contacted the Revdex.com previously as I had been receiving bills, from their Billing dept for bills I had previously paid for. I worked with [redacted], the contact I was given at BJC to work with. I had overpaid and she told me I was current as of April 1st 2017. I received another bill from 2016 a few weeks ago. I called Billing and gave them [redacted]'s phone number and referred them to her. Today when I checked my mail I received the exact same bill again from March 2016.

see attached.

I am responding to file ID# [redacted] regarding [redacted]. We have resolved this complaint by recalling the account from the collection (703873043) agency and allowing the previous payment arrangements to continue. My office has also reached out to Mr. [redacted] to inform him of this decision.  Thanks for...

your help!   Best Regards, [redacted]   [redacted] MHA Patient Liaison Barnes-Jewish Hospital [redacted] St. Louis, Mo. 63110 [redacted] email: [redacted]@bjc.org mail-stop [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted] Mascoutah  IL 62258     Re: Revdex.com Concern #[redacted]  Dear Ms. [redacted],   Thank you for taking the time to speak with me on March 1, 2018 regarding your concerns.  Below is a list of your current account balances....

Please let me know if you have any additional questions or concerns regarding these balances. As we discussed on the phone, if you are making your payments through the mail using the coupon, payments will post to the oldest account listed on your statement.  If you want payments to post to a specific account you will need to call and make your payment over the phone.    Account [redacted]   Date of service 9/6/2017 [redacted]   Total charges 25,263.89 Insurance payment 6037.93 Insurance adjustment 18,166.89 Patient deductible 1059.07 Patient payments 76.04 Current balance 983.03   Account [redacted]  Date of service 6/28/2017  [redacted]   Total charges 2,670.47 Insurance payment 0.00 Insurance adjustment 2,292.58 Patient deductible 2,677.80 Patient payment 7.33 Current balance 2,670.47   Account [redacted]  Date of service 9/14/2017  [redacted]   Total charges 4,20.85 Claim denied for no authorization.  I have this account on hold while BJC appeals the denial.        I followed up on your concern regarding your ambulance transfer on September 13, 2017 from Memorial Hospital East to [redacted].  I spoke with Patient Advocate, [redacted].  She communicated that your concern was previously resolved and additional concerns can be sent in writing to [redacted] Shiloh, Illinois 62269, attention Patient Advocate.       Account [redacted]  Date of service 9/13/2017  Memorial Hospital East   Total charges 10,525.14 Insurance paid 2306.00 Insurance adjustment 8019.14 Patient copay 200.00 Current balance 200.00   I apologize if I was not able to resolve all of your concerns.  I am happy to discuss any additional concerns you may have.  Please reach out to me via contact information below.   Sincerely,   [redacted] Phone: [redacted] Email: [redacted].[redacted]@bjc.org