I want to apologize for any inconvenience this may have caused you and I'm sorry it has taken this long to respond backHere's what I have gathered, your coil did in fact have a leakMy technician notes that he contacted you and told you that it was leaking and that by next Spring (which is likely when it would run out) that you evaporator coil would no longer be under warrantySwitching this from a couple hundred dollar repair to a thousand dollars or moreMy records show that it was approved, I am thinking it may have been the tenant? Unfortunately we have been duped beforeWe send out monthly statements and make multiple phone calls before sending anything to collectionsUnder your circumstances, I can see how you would be at a disadvantageConsidering all of this, how would you like to resolve this issue? Thank you, [redacted] ***s
I want to apologize for any inconvenience this may have caused you and I'm sorry it has taken this long to respond back. Here's what I have gathered, your coil did in fact have a leak. My technician notes that he contacted you and told you that it was leaking and that by next Spring (which is...
likely when it would run out) that you evaporator coil would no longer be under warranty. Switching this from a couple hundred dollar repair to a thousand dollars or more. My records show that it was approved, I am thinking it may have been the tenant? Unfortunately we have been duped before. We send out monthly statements and make multiple phone calls before sending anything to collections. Under your circumstances, I can see how you would be at a disadvantage. Considering all of this, how would you like to resolve this issue? Thank you, [redacted]s
I want to apologize for any inconvenience this may have caused you and I'm sorry it has taken this long to respond backHere's what I have gathered, your coil did in fact have a leakMy technician notes that he contacted you and told you that it was leaking and that by next Spring (which is likely when it would run out) that you evaporator coil would no longer be under warrantySwitching this from a couple hundred dollar repair to a thousand dollars or moreMy records show that it was approved, I am thinking it may have been the tenant? Unfortunately we have been duped beforeWe send out monthly statements and make multiple phone calls before sending anything to collectionsUnder your circumstances, I can see how you would be at a disadvantageConsidering all of this, how would you like to resolve this issue? Thank you, [redacted] ***s
I want to apologize for any inconvenience this may have caused you and I'm sorry it has taken this long to respond back. Here's what I have gathered, your coil did in fact have a leak. My technician notes that he contacted you and told you that it was leaking and that by next Spring (which is...
likely when it would run out) that you evaporator coil would no longer be under warranty. Switching this from a couple hundred dollar repair to a thousand dollars or more. My records show that it was approved, I am thinking it may have been the tenant? Unfortunately we have been duped before. We send out monthly statements and make multiple phone calls before sending anything to collections. Under your circumstances, I can see how you would be at a disadvantage. Considering all of this, how would you like to resolve this issue? Thank you, [redacted]s