Barnes Professional Limousine Service LLC

Thank you for bringing this matter to our attentionRepresentatives at our company are consumers and therefore we understand how it can be frustrating to pay for a service and be less than 100% satisfiedIf we have fallen short of [redacted] expectations, we sincerely apologizeWith that said, [redacted] called on two separate occasions before calling a third time to our company to place his reservationEach call that [redacted] placed to our company he had a number of questions, all of which were answeredWe provide twenty four hours a day, seven days a week customer phone assistance and email support to answer any and all questions that a potential client may haveWhen [redacted] finally called the third time to request to reserve, we informed him that we do not hold vehicles until the signed rental agreement is returnedIn the signed rental agreement it addresses each of [redacted] s concerns and how they are to be handled under the contractual obligationWe sent [redacted] the agreement for his review and requested he send it back to place his reservationThe agreement has the fee structure in it, explains how gratuity is handled, explains when the time begins and ends and last explains that time is billed in one hour blocksAs [redacted] indicated he did not read the terms and fees that he was agreeing to when he made the reservationSadly, [redacted] is attempting to shift his negligence on our company to portray us in a negative lightWe provided all the information [redacted] requested during his multiple inquires he placed to our company on the phone before signing the agreement to secure serviceThe purpose of a rental agreement is so both parties understand their contractual obligation to one another so there is not a misunderstanding [redacted] at any point in time could have called back if he had more questions when receiving the agreement and or decided not to move forward with a reservation with no recourse whatsoeverPrior to receiving the executed agreement back from [redacted] , we were not holding a vehicle for him, we were not provided his debit or credit card information to make payment and we had not billed him for the reservationOur company was and is through in making sure that all clients are made aware of what they must agree to in writing in consideration for us accepting payment from them in exchange for providing serviceAgain, [redacted] expressed that he made a number of assumptions when contracting the service and did not take the time to read what he must agree to in order to reserveHad he read the agreement he would have been made aware of all his concerns prior to agreeing to the serviceSadly the blame is being improperly directed at our company by [redacted] as he is upset due to his negligenceWe apologize that we can not honor [redacted] request for return of nearly fifty percent of his total billOur service is not a tangible good and therefore it can not be returned after it has been renderedWe can not put the tire tread back on the vehicle, we can not put the gas back in the tank and we can not convert the vehicle deprecation back to its original condition prior to rental occurring if we honored [redacted] requestAll the issues that [redacted] has raised are addressed in the service agreement that [redacted] agreed toAll matters have been handled exactly according to the agreementThe company must charge according to the agreement to be able to provide exceptional service and to cover its overheadAfter speaking to the? chauffeur, he informed us he was not given money for gratuity in cash that nightThe? chauffeur? stated the money that he was given was just enough to cover the added hour of service that was not billed to the cardThis added hour was extended last minute the night of the event at [redacted] request since they were having such a good timeAn invoice has been previously sent to [redacted] In that invoice it shows that [redacted] card was billed less one hour block due to him making payment for one hour block in cash the night of the rentalThis is perfect example of why the gratuity is paid directly to the? chauffeur? the night of the event in cash, as we do not want to run into a situation where there is a “he said she said” argumentI apologize we can not honor [redacted] requestIt is not in our character to attempt to debate [redacted] , rather we would respectfully like him to revert back to the agreement he signed with our company as it addresses each one of his concernsWe have previously sent him a letter that has offered him free time with our service on his next reservation with us in good faithWe will again document that to the Revdex.comAs a one time? courtesy, as a gesture of good faith only, ? we will offer Mr [redacted] one free hour of service in? addition? to the minimum rental package he should selectWe trust that this will satisfy [redacted] concerns and is sufficient to close this matter.?

To: Revdex.com & [redacted] Thank you for bringing this matter to our attentionWith the documents provided by [redacted] we were able tolocate the fileWe do not have a representative by the name of Matt W [redacted] at our company that [redacted] indicates shespoke toNone the less, [redacted] provided a copy of the contract to the Revdex.com, for which our companyretained payment(s)All fees were sent to [redacted] in writing and agreed to with signature by her—to any debits andor payments being made to our companyOn the agreement it states the method of payment [redacted] wished to use forher deposit of $and the balance due days prior to the event [redacted] flatly executed the agreementacknowledging suchThe contract states the following:“All deposits are nonrefundable.”“The deposit is due upon signature of this contract”“If the rental contract is canceled anytime outside of days from the rental the purchaser s [redacted] pay half ofthe remaining rental fee, If the rental contract is canceled within days or less from the date of the rentalthe purchaser Will have to pay the full rental fee.”The claim made by [redacted] that her bank called our company and we lied to theta is inaccurate as we do nothave any records of a representative from her financial institution calling our company where we spoke to them on thephone [redacted] did three-way a call to us with her bank on the tine, that of which they left a voicemail messagetogether at our officeIn fact we actually attempted to call her bank back to resolve the issue and they would not speakto our company on the phone regarding the matter and indicated we had to send everything to them in writing.Our records indicate the final balance for the reservation was drawn on 11/18/16, days prior to the event,not 11/4/as indicated by ShawnaShawnn’s claim is she never received a service she paid for [redacted] sent in an email indicating she wanted tocancel the service, hence why she did not receive itFuthermore, [redacted] committed fraud by calling her bankinginstitution and claimed that someone stole her debit card in an attempt to try to be , reimbursed for payments made to ourcompany in accordance to the contract.Any claims [redacted] has made regarding oral agreements that differ from our stance we deny in their entirety.We are placing [redacted] formally on notice, a second time, that our company herby reserves the right torecoup all damages associated with this claim if it is further perused with court action as threaten to the Revdex.com in thecomplaintDamages may include but are not limited to, loss of revenue while dealing with this matterWe will nothesitate to file a counter claim to be properly compensated within the terms of the agreement for all court, legal feesand reasonable interest.We have addressed all the concerns of complaint to the Revdex.com made by [redacted] We have also established bymeans of the contract that no money is due to be returned to Shawana Therefore, we are respectfully requesting theRevdex.com to close this file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.# [redacted] ? [redacted] ? Response:I have attached the documents that the business has asking forI also attached the invoice stating that it took them an hour to get from Overland Park, KS to Lee's Summit, MO and an hour to get from Lee's Summit, MO to Westport.? If the limo was gone for those hours and got lost, I do not expect to get charged for those times when we are being charged by the hour.? Also, this business advertises that they are based out of Missouri, not Kansas.? I understand that I signed a contract, but the times that this business is claiming we used them for is informationI did not expect to be charged this amount event after the service was inconveniently mins lateI also got a pending charge on my account before the service began, conveniently for the exact amount they charged me forI was told it was going to "drop off" after the service had been completedEven after the issue had taken place, I tried to solve it by myself and I was told to never contact them ever again.? [redacted] Regards, [redacted]

We have addressed the consumers complaintFinally we have made an in good faith attempt to offer the customer a courtesy credit although not dueThe customer has stated we have robbed herBy definition this would imply that we have taken? money or property illegally from? a person? or place, often using threats or violenceThis simply is untrue as a crime has not been committedWe have done what we can for this customerWe ask the Revdex.com to close this file and mark it business addressed he concerns, offered consideration although the client has rejected.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MRMATT B***, I WILL CONTINUE TO DEBATE THIS BECAUSE YOU HAVE FRAUDULANTLY ADDED CHARGES TO MY FINANCIAL ACCOUNT AND YOU KNOW IT! Not once during this complaint have you addressed any of the facts that I have sent in backed up by evidence that the extra money that you took was WRONG!!!!The Public Utility Commission Officer even told you they were WRONGLY ADDED AND SUGGESTED YOU RETURN THE MONEY!!! I knew the way your so called CONTRACT is worded that you are going to try and stick solely to the signed contract and NOT TAKE ANY RESPONSIBILITY FOR ALL THE ITEMS I AM COMPLAINING ABOUT!Charging an account $for going past the time that we paid for because your driver was lost (not only picking up the children and then again taking them to venue) BUT MOST IMPORTANTLY ON THE WAY HOME!!! THAT IS FRAUD AND YOU KNOW IT!Like you stated in an earlier response, "you will take it up with my financial company" I have been in contact with them as well, they too have all the evidence I am fairly sure that they are in agreement with me HOWEVER, I HOPE WHEN THE NEXT CUSTOMER READS THIS COMPLAINT THEY WILL SEE THAT THE SO CALLED SERVICE YOU PROVIDE IS FAR FROM THE SERVICE THAT YOU PROMISE!!!! HOPEFULLY, THEY WILL RUN FAR FAR AWAY FROM BARNES LIMOUSINE!!! Regards,Kimberly Mooney

Thank you for bringing these concerns to our attentionWe stand firm on the first letter that we sent with regards to the accusations and complaint of the client We will not continue to debate the matter, as the client is clearly attempting to doOur company was retained to provide transportation serviceIn exchange for payment, an agreement was entered into between [redacted] and our company as far as what we would provideOur company has fulfilled all the terms of the agreement has charged in accordance to the agreement and therefore we can not honor her request for a refundWe are sorry we were not able to make this client 100% satisfiedWe understand she was unhappy with the service, although this does not negate her from paying the bill: As of now the client still has a past due bill with our companyWe respectfully request the Revdex.com close this matter.Thank you,Walten Point Productions and Barnes Iimo

Thank you very much for bringing this matter to our attention as well as acting as a source to mediate between the client and our companyAfter a through review of the facts we respectfully disagree with many of the accusations made by the clientDue to the complexity of this complaint and in an attempt to avoid unjust confrontation, we will be sending documentation to the client’s bank to be forwarded to the client regarding her accusations and concerns with regards to this matterThank you very much for your attentiveness to the matter.Walten Point Productions & Barnes Limo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ***,? I once again am having trouble sending the information that I typed.? I called your office and they instructed me to email it to you at the office and you could put it onto the Revdex.com site for me.? Thank you very much.? I have a copy of it and all of the exhibits for you for the file.? I know you already have the exhibits but I attached them to your copy for easy reference.Thank you again for all your time? Please call me if you need anything else.? [redacted] ***The letter below was actually sent to Attorney General's office.? Now the Revdex.com and I intend to submit to the financial institution as well.? PLEASE FIND BELOW MY RESPONSE TO LETTER FROM MATT B [redacted] DATED OCTOBER 30,? ? FACT:? ? ? I RENTED A VEHICLE FROM BARNES LIMOSINE THAT ACCORDING TO THE PICTURE ON HIS WEBSITE SAID IT SAT I HAD CHILDREN NEEDING TRANSPORTATION TO A HIGH SCHOOL DANCE? ? THEY SENT A VEHICLE THAT SAT ? ONE CHILD SAT IN THE BACK COMPARTMENT, ONE ON THE FLOOR AND TWO GIRLS ON THE BAR? 22-18=4!!!? FOUR KIDS WITHOUT SEATS!? ? FACT:DRIVER GOT LOST ON THE WAY TO THE PICK UP ADDRESS AND I HAD TO VETURE HIM IN VIA CELL PHONE.? DRIVER ARRIVED TO PICK UP THE CHILDREN BETWEEN? 5:AND 5:PM? ? FACT:DRIVER DID NOT HAVE A WORKING GPS, HE HAD A FLIP PHONE AND NO HARD COPIES OF DIRECTIONS, AND MAY I ADD NOT FROM THE AREA? ? FACT:THE CHILDREN GOT INTO THE LIMOSINE APPROXIMATELY? 5:10-5:PM? ? FACT:? DRIVER DID NOT HAVE DIRECTIONS TO THE VENUE THAT WERE GIVEN TO THE COMPANY LONG IN ADVANCE(DAYS AHEAD TO BE EXACT? ? "EXHIBIT B"? ? I GOT INTO MY VEHICLE AND HAD HIM FOLLOW ME ALL THE WAY TO THE VENUE SO THAT THE CHILDREN ? WERE NOT LATE? ? SCHOOL RULES ARE THAT THE CHILDREN HAD TO BE IN THE BUILDING FOR THE DANCE NO LATER THAN? 5:45? OR THEY WOULD BE LOCKED OUT? ? FACT:I CALLED THE DRIVER AT? 10:19? (EXHIBIT H) TO CONFIRM THAT HE WAS THERE AND READY TO BRING THE CHILDREN HOME.? HE SAID HE WAS? ? I ASKED IF HE KNEW HOW TO GET BACK AND HE SAID HE DID? ? I OFFERED TO STAY ON THE PHONE WITH HIM TO ? VECTURE HIM TO THE HIGHWAY, HEAD TOWARD PITTSBURGH AND WHE HE GOT TO THE AIRPORT THE CHILDREN COULD GET HIM HOME FROM THERE? I ALSO STATED TO HIM AT THE TIME THAT THE CHILDREN ALL HAD CELL PHONES AND IF HE NEEDED THEY COULD ASSIST HIM? ? HE TOLD ME AT THAT TIME THAT HE KNEW HOW TO GET BACK? ? ? FACT:AT? 10:59? I CALLED THE DRIVER AND HE STATED THAT HE WAS LOST ONCE AGAIN? MY DAUGHTER TEXTED ME ? THAT SHE KNEW IT WAS NOW? 11:PM? AND HER PHONE SAID THAT THEY WERE STILL APPROXIMATELY MINUTES AWAY.? SHE ALSO STATED AT THAT TIME THAT THERE WAS NO AIR CONDITION, NO WATER, NO SPEEDOMETER, AND THE SERVICE LIGHT WAS ON AND IT WAS AT THAT TIME THAT I LEARNED THAT FOUR OF THE CHILDREN WERE NOT SITTING IN SEATS!! ? ? ? ? FACT:DRIVER ARRIVED AND CLOCKED IN AT? 11:45? ACCORDING TO MATT B***THE FIRST ? $LATE FEE WAS CHARGED AT11:47? ON MY VISA? ? SEE COPY OF VISA TRANSACTION ENCLOSED? ? I DID STATE TO MATT B [redacted] ON THE PHONE THAT I WAS SO UPSET THAT THERE WERE 22, YEAR OLDS OUT PAST? 11:PM, LOST AND LATE FOR THE AFTER PARTY AT ONE OF THE CHILDREN'S HOMES.? I CONSIDERED CALLING THE POLICE FOR ASSISTANCE.? I DID MAKE THE STATEMENT TO HIM THAT I THOUGHT THEY DID NOT ARRIVE UNTIL AFTER? MIDNIGHT? ? I WAS FRANTIC!! ? ? HE THEN ADDED ANOTHER $FOR THE SECOND HOUR OF BEING LATE!! ? ? NO MATTER IF THEY ARRIVED AT? 11:45? OR? 12:15? OR? AM? IN THE MORNING THEY WERE LATE BECAUSE THE DRIVER WAS LOST! ? ? HE DID NOT HAVE A WORKING GPS, NO PRINTED DIRECTIONS AND A FLIP PHONE.? THE PUC OFFICER STATED THAT COMING IN AFTER THE TIME FRAME IS NOT THE KIDS FAULT, MY FAULT OR ANYONE ELES'S FAULT BUT THE DRIVER'S AND BARNES LIMOSINE!! ? ? THE OFFICER SUGGESTED THEN THAT THEY RETURN THE TWO CHARGES TOTALLING $ THEN AND MATT B [redacted] SAID NO AND THAT I HAD BEEN A PAIN IN THE ***! ? ? ? ? FACT:MATT B [redacted] AFTER CHARGING ME TWO LATE TIME FEES REALIZED THAT HE COULD NOT JUSTIFY THE HOURS BEING AT THE END OF THE RIDE SINCE THE LIMO DRIVER CLOCKED IN AT? 11:45.? HE THEN EMAILED ME STATING THAT ONE HOUR WAS FOR ARRIVING LATE AND ONE HOUR WAS BECAUSE THE DRIVER ARRIVED AT THE HOUSE AT? 4:15? AND THE KIDS WANTED TO GET INTO THE LIMO EARLY AND GO! ? "EXHIBIT O" ? ? ? FALSE, HE ARRIVED AT APPROX? 5:PM? AND WE HAVE FULL PROOF OF THAT? MY LAST CALL FROM THE DRIVER WAS AT? 4:PM? AND HE WAS STILL MILES FROM THE HOUSE.? WHEN THE PUC OFFICER ASKED THE DRIVER WHAT TIME HE GOT TO THE HOUSE HE STATED? 4:? THE PUC OFFICER SAID, WELL I HAVE PROOF FROM THE CLIENT THAT YOU DID NOT GET THERE UNTIL APPROXIMATELY? PM.? THE DRIVER THEN SAID, WELL HE WASN'T SURE IT COULD HAVE BEEN LATER? AGAIN, WE HAVE ALL THE PROOF IN THE EXHIBITS ALREADY SENT? ? SO ONCE AGAIN, MATT B [redacted] NOW STATES THE SECOND CHARGE OF LATE TIME WAS DUE TO THE FACT THAT I SAID THEY ARRIVED PAST? 12:MIDNIGHT? ? FACT:? A WEEK AFTER WE HAD THE LIMOSINE, ? MATT B [redacted] SENT ME AN EMAIL (ORIGINAL EXHIBIT R ) STATING THAT THE KIDS HAD BROKEN THE BACK ENTRANCE DOOR? HE STATED THAT HE WAS GOING TO SEND ME PICTURES AND ESTIMATES OF THE DAMAGE.? I HAVE YET TO SEE ANY PICTURES? ? THE PUC OFFICER SAID THAT HE LOOKED AT IT AND IT WAS A LOOSE DOOR HANDLE.? MATT B [redacted] TOLD THE OFFICER THAT HE HAD HAD IT FIXED SERVERAL TIMES? THE PUC OFFICER TOLD MATT B [redacted] THAT THIS HANDLE ON THE DOOR PANEL WAS FOR ? GETTING IN AND OUT OF THE LIMO AND SHOULD HAVE CERTAINLY BEEN STRONG ENOUGH TO HELP 22, YEAR OLD SOCCER PLAYERS GETTING IN AND OUT OF THE LIMO? THE PUC OFFICER TOLD MRB [redacted] THAT IT SHOULD HAVE BEEN FIXED AND THAT IT COULD HAVE CAUSED ONE OF THE CHILDREN TO FALL! ? ? ? FACT:? AFTER READING ALL OF THE Revdex.com COMPLAINTS THAT WERE EXTREMELY SIMILAR TO MINE.? I HAVE DECIDED THAT I AM GOING TO TAKE THIS UP WITH AS MANY PEOPLE THAT I CAN ? ? THIS IS SOLELY FOR PRINCIPLE!! ? ? ? ? FACT:THE PUC OFFICER WENT TO INSPECT THE PARTICULAR VEHICLE THAT CHILDREN WERE IN.? HE FOUND SEVERAL THINGS TO WRITE UP IN ADDITION TO THE ONES THAT I TOLD HIM ABOUT THAT WERE NOT IN COMPLIANCE? ? THEY ARE CURRENTLY BEING REVIEWED AT THE PUC ? AND I WAS TOLD YESTERAY (NOV 4TH) THAT I SHOULD KNOW WITHIN DAYS IF HE IS BEING FINED FOR EACH AND EVERYONE OF THEM!? ? FACT:MATT B [redacted] SOLE REBUTLE FOR THE FEES FOR THE LATE ARRIVAL PAST THE? O'CLOCK? HOUR THAT WE HAD THE RENTAL FOR IS BASED ON SAYING HE DID NOT HAVE THE INFORMATION ON THE DIRECTIONS FOR PICK UP AND DROP OFF AND THE ADDRESS OF THE DANCE VENUE? ONCE AGAIN, PLEASE LOOK AT "EXHIBIT B" ? DATED SEPTEMBER 9, (OVER TWO WEEKS BEFORE EVENT) ? THAT HAD THE NAME AND ADDRESS OF THE VENUE? ? THEN PLEASE LOOK AT "EXHIBIT E" ? DATEDSEPTEMBER 25, AT? 9:AM? THAT GAVE HIM THE FULL ADDRESS OF THE PICK UP AND DROP OFF? ? I RECEIVED AN EMAIL IN RESPONSE THAT SAID, "RECEIVED WILL FORWARD TO MATT" AT? 9:06, ? THREE MINUTES LATERCOPY OF THAT EMAIL ENCLOSED? ? I ? WOULD CERTAINLY THINK IN THE AGE OF INTERNET, TEXT MESSAGES AND EMAILS THAT HOURS WAS PLENTY OF TIME TO GET THE DROP OFF AND PICK UP ADDRESS TO THE DRIVER? ? ? ? FACT:MATT B [redacted] IN HIS REBUDDLE SAYS THAT HE DOESN'T KNOW WHY I AM UPSET, THAT I WAS NOT EVEN IN THE LIMO.? I AM A PARENT OF A YEAR OLD CHILD THAT WAS? I PAID $FOR A BEAUTIFUL VAN LIKE LIMOSINE THAT WAS IN THE PICTURE ON WALTEN POINT PRODUCTIONS WEBSITE THAT SAT PEOPLE? I GOT.....A STRETCH HUMMER THAT HAD BEEN PAINTED OVER RUST ON OUTSIDE? INSIDE WAS FILITY? DRIVER HAD NO IDEA WHERE HE WAS GOING AT ANY TIME.? NOW I HAVE A COMPANY CHARGING ME AN ADDITIONAL $ IN LATE FEES BECAUSE THE DRIVER GO LOST? ? I ALSO HAVE THE INVOICE OF $ FOR THE BROKEN DOOR HANDLE, CHARGED TO ME IN ANGER AND RETALIAITON OF MY QUESTIONING OF THE ? POOR SERVICE THAT I RECEIVED!? THIS MATT B [redacted] IS WHY I AM UPSET.THESE ARE THE FACTS, BACKED UP WITH PROOF? HE IS MINIUPLATING THE STORY TO MAKE IT LOOK LIKE HE HAS DONE NOTHING WRONG? HIS SO CALLED CONTRACT GIVES HIM THE LOOP HOLES THAT HE WANTS TO BE ABLE TO SUBSTITUTE A "VEHICLE OF EQUAL VALUE" ? , ? ? THE FACT THAT THERE WAS NOT ANY AIR CONDITIONG, WORKING LIGHTS, RADIO OR WATER IN THE VEHICLE FOR THE KIDS? ALL COVERED IN THE SO CALLED ? "CONTRACT"RESPONSES TO SPECIFIC STATEMENTS THAT HE MADE IN HIS LETTER:IN HIS SECOND PARAGRAPH HE STATES THAT "FIRST AND FOREMOST, SAFTEY IS VERY IMPORTANT......REALLY? ? NO SPEEDOMETER, NO GPS, NO AIR CONDITIONER, NO WATER, DRIVER SMOKING THE ENTIRE TIME HE WAS DRIVING, DRIVER USING A CELL PHONE IN COMMERICAL VEHICLE, NOT HAVING ACCESS TO DRIVER'S TIME SHEETS AND VEHICLE MAINTENANCE FOR THE PUC OFFICER? ? THAT DOES NOT SOUND SAFE TO ME!! ? ? ? READ PARAGRAPH IN MATT B [redacted] REBUDDLE..."THIS POLICY INCLUDES BUT IS NOT LIMITED TO CELL PHONE USAGE WHILE OPERATING A COMMERCIAL VEHICLE, SPEEDING, USE OF DRUGS AND ALCOHOL AND SMOKING IN COMMERCIAL VEHICLES......TWO OF WHICH THE DRIVER WAS WRITTEN UP FOR BY THE PUC OFFICER.? PARAGRAPH 5, OF MATT B [redacted] REBUDDLE, [redacted] NOTED IN A PHONE CONVERSATION TO HIM THAT THE TIRES WERE BALD? I DID INFACT SAY THAT BECAUSE ONE OF THE FATHER'S MADE THAT COMMENT TO ME? HE TOLD ME ON THE PHONE THAT THE TIRES WERE REPLACED MONTHS PRIOR TO MY RENTAL? HE THEN TOLD THE PUC OFFICER THAT HE HAD JUST REPLACED THEM ONE WEEK BEFORE OUR RENTALHOWEVER HE HAD NO MAINTENANCE RECORDS TO BACK THAT UP? ? MY STATING THIS IN NO WAY IS A REPRESENTATION OF MY CHARACTER!!!!!? ALL COMPLAINTS THAT I HAVE MADE ARE BACKED UP WITH FULL EXHIBITS OF PROOF!PARAGRAPH 6, ? ALL I WAS TOLD WHEN INITIALLY HIRING TRANSPORTATION FROM THERE COMPANY WAS, THEY TAKE HALF THE MONEY UP FRONT, THEN EMAIL ME A CONTRACT, THEN TAKE THE OTHER HALF? NOTHING ELSE WAS EVER SAID.? PERIOD!!!ALSO IN THAT PARAGRAPH WHERE HE STATES HE SENT ME THE CONTRACT ON? SEPTEMBER 1, AND I SENT IT BACK? SEPT 4, AND AT NO TIME WAS IT EVER BROUGHT TO HIS ATTENTION THAT I DID NOT AGREE WITH THE TERMS OF SERVICE? FALSE!!? WHEN I READ THE CONTRACT SEVERAL RED FLAGS POPPED UP IMMEDIATELY!!? I CALLED HIM TO QUESTION THEM AND HE STATED TO ME THAT HE HAD A BUSINESS REPUTATION TO UPHOLD.? HE WOULD MAKE SURE THAT ALL WAS RIGHT!!!? PARAGRAPH 8, ? "DRIVER INDICATED TO OUR COMPANY THAT THEY (KIDS) HAD ASSISTED IN HELPING HIM FIND THEIR WAY HOME AND WERE UNSUCCESSFUL AND GOT HIM LOST"? ? REALLY?? ? ? PLEASE RE READ THIS!! ? THE DRIVER HAD TO RELY ON 22, ? YEAR OLD CHILDREN'S PHONES FOR DIRECTIONS TO WHERE HE WAS SUPPOSED TO BE GOING???? HE DID NOT GET HELP FROM THE CHILDREN'S GPS SYSTEMS UNTIL AFTER? 11:PM.ALSO PARAGRAPH 8, "THE DRIVER WAS NOT PROVDIED WITH AN ITINERARY AHEAD OF TIME AND THEREFORE RELIED ON THE PASSENGERS TO HELP HIM"? ? THE DRIVER SHOULD HAVE BEEN PROVIDED AN ITINERARY FROM THE COMPANY? BARNES LIMOSINE RECEIVED ADDRESSES FOR BOTH PICK UP AND DROP OFF AND VENUE OF DANCE WELL IN ADVANCE ? AGAIN SEE EXHIBIT B AND E? ? WHAT LIMOSINE DRIVER SHOWS UP WITHOUT KNOWING WHERE HE WAS GOING? THE DRIVER DROVE FROM ERIE ALMOST HOURS TO PITTSBURGH, COULD HE NOT HAVE CALLED AND GOT THE INFORMATION SEEING THAT HIS EMPLOYER DROPPED THE BALL AND DID NOT GIVE HIM THE INFORMATION?PARAGRAPH 9, ? YES I CANCELLED MY CREDIT CARD? I WAS NOT GOING TO ALLOW THIS COMPANY, MORE SPECIFICALLY THIS MAN TO CHARGE BOGUS OVERAGES ON MY ACCOUNT!!? PARAGRAPH 10, ? ? WE DID CHANGE THE TIME FROM? PM TO 10PM......TO? PM TO PM? MATT B [redacted] TOLD ME THAT HE WOULD CHARGE ME $FOR CHANGING THE TIME SLOTS? I AGREED AND SAID NO PROBLEM THAT WAS OUR MISUNDERSTANDING FROM THE SCHOOL? SEE "EXHIBIT D" ? DATED SEPTEMBER 10, ? ? I WAS NOT ASKING FOR AN ADDITIONAL HOUR!!!? I ADJUSTED THE TIMES AND IT WAS THE SAME AMOUNT OF TIME RENTAL WE ORIGINALLY CONTRACTED FOR!? IT WAS A $CHANGE FEE PERIOD!!!? IT WAS NOT AN EXTRA HOUR OF SERVICE FOR $400!!PARAGRAPH 11, ? I HAVE A PRINT OF THE SNAPSHOT THAT I TOOK FROM ONE OF THEIR WEBSITE POSTINGS THAT CLEARLY STATES THEY OPERATE FROM [redacted] ? THEY ALSO HAVE A (412) AREA CODE PHONE NUMBER THAT FORWARDS TO AND (814) AREA CODE PHONE AT BARNES LIMOSINE IN ERIE? THEY WANT PEOPLE HERE IN PITTSBURGH TO THINK THAT THEY ARE LOCAL? ? FINAL PARAGRAPH OF HIS REBUDDLE......I READ WHAT I READ ON THE Revdex.com ABOUT THEIR COMPANY.? FUNNY HOW ALL THE COMPLAINTS ARE VERY VERY SIMILAR TO MINE? "IF THEY USE CUSTOMERS NEGATIVE REVIEWS TO HELP IMPROVE FUTURE CUSTOMER'S EXPERIENCES"....THEY FORGOT TO READ ALL OF THE ONES THAT I SAW POSTED!!!!!ATTORNEY GENERAL, Revdex.com I ENCOURAGE YOU TO CONTACT THE PUC ? (MR [redacted] ***) AND SEE WHAT THEY THINK OF WALTEN POINT PRODUCTIONS, BARNES LIMOSINE? I ENCOURAGE YOU TO TALK TO THE OFFICER SENT BY THE PUC TO INVESTIGATE? I HAVE HIS NAME AND PHONE NUMBER AND HE SAID HE WOULD BE HAPPY TO TALK TO BOTH OF YOU.I REPECTFULLY REQUEST THE TWO BLOCKS OF LATE FEES TO BE REMOVED IMMEDIATELY!!!? I RESPECTFULLY REQUEST DENIAL OF COLLECTION FROM THE "OUTSTANDING BALANCE" OF $ DUE TO A ISSUE WITH THE BACK PASSENGER DOOR THAT HAD BEEN FIXED ACCORDING TO WHAT MATT B [redacted] TOLD THE OFFICER OR MORE TIMES IN THE PAST.? IT IS THE HANDLE USED TO GET IN AND OUT OF THE VEHICLE AND AGAIN, BARNES LIMOSINE SHOULD HAVE MADE SURE THAT THIS WAS FIXED THE FIRST TIME PROPERLY!! ? I ALSO NOW RESPECTFULLY REQUEST THE ENTIRE AMOUNT OF $ FOR ? THE SERVICE THAT WAS SO POORLY RENDERED BACK? I AM ASKING THIS IN ACCORDANCE TO THE ORIGINAL LETTER SENT TO YOU(OFFICER OF ATTORNEY GENERAL) OUTLINING THE FACT THAT THEY BROKE THE CONTRACT IN SEVERAL WAYS.I HOPE THAT AFTER SEEING ALL THE FACTS AND THE ORIGINAL EXHIBIT EVIDENCE THAT IM TELLING THE WHOLE TRUTH!IF YOU HAVE ANY FURTHER QUESTIONS OR NEED ANY FURTHER EVIDENCE, PLEASE LET ME KNOW[redacted]

To whom this may concern:Thank you very much for bringing these matters to our attention as well as acting as a liaison, per our client’s requestPlease be aware that *** *** has initiated a number of different complaints to various organizations, including but not limited to, the Attorney Generals Office, Public Utility Commission, The Revdex.com as well as her finical institutionWe have been asked to review each complaint and respond accordinglyWell each complaint revolves around the same material issue; each complaint is slightly different in the amount of material that was presentedOur company has drafted this letter and will be sending it out to each organizationThis letter is meant to be all encompassing to cover all the complains, although since some of the complaints are as many as twenty pages in length, please bring to our attention if you feel as though further additional information is required.First and foremost, safety is a very important at our companyIn our company elected to provide "legal” transportation in PA by applying for all the correct licenses the state required as well as the correct insurances for liability on our automobilesBy us agreeing to provide “legal” transportation in PAthere are guidelines set in place per the Public Utility Commission or more loosely referred to as the PUC.Our company is checked on regular bases to make sure we are complying with all regulationsIn the summer of our company was “randomly” selected for a safety audit on our equipment, we participated and have been cleared since to operateOur safely program is on going and by no means is neglected as alleged by *** ***.Prior to *** ***s trip the vehicle underwent a pre and post trip inspection as required by the stateThe driver is responsible for this procedureIf a vehicle does not pass the pre trip inspection by the commercial licensed driver it is not permitted to leave our buildingTherefore, it passed the pre trip inspection prior to leaving, hence it was dispatched to serve the clientAs far as our obligations with our drivers the driver for this trip was a CDL licensed driver, has went through pre employment screening, is on a random drug and alcohol testing program, has a current physical and medial card on file with our company and has read all of our safety guidelines on the operation of our equipment prior to driving passengers for hireOur company has a safety program in place that makes the drivers aware of our safety policy and monitors the driversThis policy includes but is not limited to cell phone usage while operating a commercial vehicle, speeding, use of drugs and alcohol and smoking in commercial vehiclesOur company has taken all of the steps required by PA to make sure this driver was prepared for safety and educated prior to the trip.Our company acknowledges the factt that a random safety inspection has taken place on this vehicle a few weeks after the completion of this tripAt this moment in time violations have been noted and anything that needed addressed or corrected has been correctedWe are in no way admitting to any fault regarding recorded violations and they are not citations as *** *** has alleged to the Attorney Generals OfficeTo address a few more of her concerns, there were a few small mechanical issues with the limo after her trip that has been corrected; we have no reason to believe they existed during her trip due to it passing the pre trip inspectionA limo is a man made machine and we continually are purchasing parts and fixing items on our vehicles as they are in useIt is not unusually for a vehicle to have something come up in an inspectionThe vehicles are inspected by state garages semi annually as wellAlso, our company keeps all of our maintenance records for tax purposes for vehicle maintenanceAt the time of the PUC inspection this was not provided, as the lady in charge of that file was unexpectedly not at work and in the emergency room with a sick family member.Initially fueling these accusations was ***'s dissatisfaction with our billing procedures which she placed a call into our company after her rentalIn ***’s list of complaints she noted the limo had balled tires and was unsafeAlthough, I was not the driver for this trip, I was the person at the corporation responsible for purchasing four brand new tires for this Hummer limo that served her on her date of rentalDunn Tire mounted the brand new tires on the limo that was used for her rental a few weeks before the rental occurred, that of which we have receipts for proofDue to ***'s dishonesty about the tires, it is a representation of ***’s characterThe fact that *** lied about the condition, of the tires, makes it impossible for us to believe what may or may not be factual concerning the accusations that she has presented to us.Next, our company would like to detail the contract dispute that *** has with our company*** called in to book our services on September 1, for service on September 26, At that time *** was made aware that the deposit was 50% and the rest was due days before her eventTherefore, since it was already within days a full payment was dueOur company made a special exception to accommodate ***, jeopardizing our inventory and cash flow at our company, allowing her to pay the balance days before as she noted she had to collect from several people that were helping her pay for the serviceOur company sent *** a copy of the contract that detailed the terms of using our service on September 1, 2015, *** sent back the copy on September 4,At no time was it ever bought to our attention that *** did not agree with the terms of service and or wanted to cancel the reservationWith our margins very small and our overhead continually increasing credit card processing fees are a large concern at our company because they can be as high as four percent of the total billWhile our company typically absorbs the processing fees for the initial deposit of 50%, as we did in this circumstance, our company can not absorb all the feesAs noted on the contract *** could have sent a check for final payment to our corporate office for the final balance and avoid any added processing and handling fees*** elected not to do so and for the added convenience of applying the second 50% charge on her credit card she incurred an additional charge of $which she had agreed to prior to this charge being applied*** again was made aware of this prior to when the balance was due to make this payment and she was given every opportunity far enough, in, advance to arrange foranother means of payment, although elected not to.*** alleges that the vehicle was to seat people in her complaint, where clearly on the contract the passenger seating capacity given to her prior to her trip is far less than that number*** secured our services until 11PM*** called our company and stated that the limo did not arrive back until 12:15AMTherefore, her overtime was billed (2) separate one hour blocks of timeAs stated on her contract it says each additional hour of overtime is $per hour, and we charge in one hour blocks of timeThe contract further states as follows,*Your card is held on file for potential charges to be applied after your event Purchaser authorizes charges after the rental to their card on file for anything stolen from the vehicle, any damage done to the vehicle by themselves, invited or uninvited guests and/or any overtime hours.*** placed her visa card on file ending in authorizing our company to charge the card for any overtime that she occurred or any damage to the vehicle by guests of the limoThe driver indicated to our company that they assisted in helping him find their way home and were successful and got him lostThe driver was not provide with an itinerary ahead of time and therefore relied on the passengers to help assist himWe allow our customers to provide detailed routes or itineraries ahead of time, although the client did not in this circumstance*** was billed for two, one hour blocks of overtime as per her contact based upon her statement to myself the limo completed service at 12:15AM.*** unhappy with the fact that she was charged for overtime, fraudulently canceled her credit card when she was informed that there was damage done to the vehicle, In good faith we extended service to *** with a credit card on file for any incidentals***’s passengers, through excessive force upon entering or exiting the vehicle, broke the clips on the back of the passenger rear door panelThe estimated cost for repair totaled $When our company attempted to process this payment it was declinedWe have not received this payment from ***, upon a number of attemptsAs of now ***’s balance owed to our company is $Enclosed we have provided a copy of ***'s billing and contractIf *** was unhappy with the factt that she was billed overtime, this by no means gave her the right to fraudulently cancel her credit card in an attempt to not have to pay for damages to our vehicle.I would like to note that at one point in time *** called into our office prior to service to inquire about adding an extra hour of service to her rentalShe informed me she was not paying $for an additional hour as she could not afford that and instead she wanted to adjust the times of her rentalThis is an unfortunate circumstance of a contract dispute with an unsatisfied client that should not have contracted services that she could not afford to pay forAlso, *** made many accusations, that of which she was never even a passenger in the vehicle or rode in the vehicle.Finally, we have been made aware by *** that a “***” listing online is an inaccurate address for our companyOur company did not setup the "‘***” listingI believe at one point, we actually had to claim the listing as our own due to someone else creating itWe have contracted our web designer to reach out to “***” and asked them to edit informationOur company did not create that business listing and we deny anyallegations made by *** associated with this information she has presented.Unfortunately we are unable to honor ***’s request for any reimbursement, we do not accept any liability or responsibility as detailed on the contract for any consequential damages arising from ***’s rentalAs of now ***’s account reflects a past and over balance of $that must be made payable to our company.Finally, *** alleges that we ruin events, using a small handful of other negative reviews that she has read online to try to enforce this claimThose negative reviews have not all been proven to be correct, factual or even by real clientsI will be the first to admit that we are not always perfect and sometimes mistakes are madeWe welcome constructive negative reviews as they sometimes help us improve future customer’s experiencesOur company has between fifty and one hundred hand written thank you letters that have been sent to our office from customers on display that were more than happy with their experience with our companyWe also have at least as many online positive reviewsWe have transported an estimated eighty thousand people since our inception and have come into contact with hundreds of thousands more receiving quotes and doing business in other forms, we do our best to make sure that each and every person our company comes in contact with has a positive experienceAlthough, we do understand that sometimes it is impossible to please every single client and in this circumstance sadly this is the case.Respectfully,Matt B***Walten Point Productions & Barnes Professional Limousine Services LLC

We have reviewed he documents and communication has been sent to the comaintant outside of the Revdex.comShould the complaintant contract service with our company in the future we would be happy to provide them $off their next reservation to earn their businessWe would ask that if this is not acceptable to please have the Revdex.com close this file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
MRMATT B***, I WILL CONTINUE TO DEBATE THIS BECAUSE YOU HAVE FRAUDULANTLY ADDED CHARGES TO MY FINANCIAL ACCOUNT AND YOU KNOW IT! Not once during this complaint have you addressed any of the facts that I have sent in backed up by evidence that the extra money that you took was WRONG!!!!The Public Utility Commission Officer even told you they were WRONGLY ADDED AND SUGGESTED YOU RETURN THE MONEY!!! I knew the way your so called CONTRACT is worded that you are going to try and stick solely to the signed contract and NOT TAKE ANY RESPONSIBILITY FOR ALL THE ITEMS I AM COMPLAINING ABOUT!Charging an account $for going past the time that we paid for because your driver was lost (not only picking up the children and then again taking them to venue) BUT MOST IMPORTANTLY ON THE WAY HOME!!! THAT IS FRAUD AND YOU KNOW IT!Like you stated in an earlier response, "you will take it up with my financial company" I have been in contact with them as well, they too have all the evidence I am fairly sure that they are in agreement with me HOWEVER, I HOPE WHEN THE NEXT CUSTOMER READS THIS COMPLAINT THEY WILL SEE THAT THE SO CALLED SERVICE YOU PROVIDE IS FAR FROM THE SERVICE THAT YOU PROMISE!!!! HOPEFULLY, THEY WILL RUN FAR FAR AWAY FROM BARNES LIMOUSINE!!! Regards,Kimberly Mooney

We appreciate the Revdex.com bringing this matter to our attentionRevdex.com please advise the complainant to provide the contract that she entered into between herself and Barnes Professional Limousine Service, LLC that she has referred toPlease forward such to our company for reviewAll clients enter into
a written agreement when securing service and such agreement discloses our terms of serviceIn addition this agreement outlines what we are to provide in exchange for any payment(s) we receiveFurther such agreement contains our cancelation policy As far as the accusations or inferences against our representative, Mr B*** they are denied in full, are baseless and absolutely inaccurateThe oral exchange the customer also has said to occur differs from our accountIn the agreement it specifically states that all “oral agreements are non binding.” Based on the account of the complaintant it seems as though she misunderstood her oral phone conversations with our representativeFurthermore, Barnes Professional Limousine Service, LLC only debits accounts with written authorization per the contracted terms of serviceWe sinscerly do our best to try to satisfy all customers and apologize if we have fallen short of this complainant’s expecatiationsWe have rendered a service to the client, that in which she was offered the option to have limo service on a future date but she had later canceled suchThis option is not something that can be returned or refunded, is imtangelable and has already been provided to the consumerAs a gesture of good faith only, please offer this complaintant a free hour of service on her next rental package purchased Should she not except such offer, we ask the Revdex.com to close this file and any additional correspondence we deem appropriate will be sent to the complaintant directlyThank you for your time in this matter.

Thank you for bringing this matter to our attentionRepresentatives at our company are consumers and therefore we understand how it can be frustrating to pay for a service and be less than 100% satisfiedIf we have fallen short of *** expectations, we sincerely apologizeWith that said,
*** called on two separate occasions before calling a third time to our company to place his reservationEach call that *** placed to our company he had a number of questions, all of which were answeredWe provide twenty four hours a day, seven days a week customer phone assistance and email support to answer any and all questions that a potential client may haveWhen *** finally called the third time to request to reserve, we informed him that we do not hold vehicles until the signed rental agreement is returnedIn the signed rental agreement it addresses each of ***s concerns and how they are to be handled under the contractual obligationWe sent *** the agreement for his review and requested he send it back to place his reservationThe agreement has the fee structure in it, explains how gratuity is handled, explains when the time begins and ends and last explains that time is billed in one hour blocksAs *** indicated he did not read the terms and fees that he was agreeing to when he made the reservationSadly, *** is attempting to shift his negligence on our company to portray us in a negative lightWe provided all the information *** requested during his multiple inquires he placed to our company on the phone before signing the agreement to secure serviceThe purpose of a rental agreement is so both parties understand their contractual obligation to one another so there is not a misunderstanding*** at any point in time could have called back if he had more questions when receiving the agreement and or decided not to move forward with a reservation with no recourse whatsoeverPrior to receiving the executed agreement back from ***, we were not holding a vehicle for him, we were not provided his debit or credit card information to make payment and we had not billed him for the reservationOur company was and is through in making sure that all clients are made aware of what they must agree to in writing in consideration for us accepting payment from them in exchange for providing serviceAgain, *** expressed that he made a number of assumptions when contracting the service and did not take the time to read what he must agree to in order to reserveHad he read the agreement he would have been made aware of all his concerns prior to agreeing to the serviceSadly the blame is being improperly directed at our company by *** as he is upset due to his negligenceWe apologize that we can not honor *** request for return of nearly fifty percent of his total billOur service is not a tangible good and therefore it can not be returned after it has been renderedWe can not put the tire tread back on the vehicle, we can not put the gas back in the tank and we can not convert the vehicle deprecation back to its original condition prior to rental occurring if we honored *** requestAll the issues that *** has raised are addressed in the service agreement that *** agreed toAll matters have been handled exactly according to the agreementThe company must charge according to the agreement to be able to provide exceptional service and to cover its overheadAfter speaking to the chauffeur, he informed us he was not given money for gratuity in cash that nightThe chauffeur stated the money that he was given was just enough to cover the added hour of service that was not billed to the cardThis added hour was extended last minute the night of the event at *** request since they were having such a good timeAn invoice has been previously sent to ***In that invoice it shows that *** card was billed less one hour block due to him making payment for one hour block in cash the night of the rentalThis is perfect example of why the gratuity is paid directly to the chauffeur the night of the event in cash, as we do not want to run into a situation where there is a “he said she said” argumentI apologize we can not honor *** requestIt is not in our character to attempt to debate ***, rather we would respectfully like him to revert back to the agreement he signed with our company as it addresses each one of his concernsWe have previously sent him a letter that has offered him free time with our service on his next reservation with us in good faithWe will again document that to the Revdex.comAs a one time courtesy, as a gesture of good faith only, we will offer Mr *** one free hour of service in addition to the minimum rental package he should selectWe trust that this will satisfy *** concerns and is sufficient to close this matter.

Thank you for bringing this matter to our attentionRepresentatives at our company are consumers and therefore we understand how it can be frustrating to pay for a service and be less than 100% satisfiedIf we have fallen short of *** expectations, we sincerely apologizeWith that said,
*** called on two separate occasions before calling a third time to our company to place his reservationEach call that *** placed to our company he had a number of questions, all of which were answeredWe provide twenty four hours a day, seven days a week customer phone assistance and email support to answer any and all questions that a potential client may haveWhen *** finally called the third time to request to reserve, we informed him that we do not hold vehicles until the signed rental agreement is returnedIn the signed rental agreement it addresses each of ***s concerns and how they are to be handled under the contractual obligationWe sent *** the agreement for his review and requested he send it back to place his reservationThe agreement has the fee structure in it, explains how gratuity is handled, explains when the time begins and ends and last explains that time is billed in one hour blocksAs *** indicated he did not read the terms and fees that he was agreeing to when he made the reservationSadly, *** is attempting to shift his negligence on our company to portray us in a negative lightWe provided all the information *** requested during his multiple inquires he placed to our company on the phone before signing the agreement to secure serviceThe purpose of a rental agreement is so both parties understand their contractual obligation to one another so there is not a misunderstanding*** at any point in time could have called back if he had more questions when receiving the agreement and or decided not to move forward with a reservation with no recourse whatsoeverPrior to receiving the executed agreement back from ***, we were not holding a vehicle for him, we were not provided his debit or credit card information to make payment and we had not billed him for the reservationOur company was and is through in making sure that all clients are made aware of what they must agree to in writing in consideration for us accepting payment from them in exchange for providing serviceAgain, *** expressed that he made a number of assumptions when contracting the service and did not take the time to read what he must agree to in order to reserveHad he read the agreement he would have been made aware of all his concerns prior to agreeing to the serviceSadly the blame is being improperly directed at our company by *** as he is upset due to his negligenceWe apologize that we can not honor *** request for return of nearly fifty percent of his total billOur service is not a tangible good and therefore it can not be returned after it has been renderedWe can not put the tire tread back on the vehicle, we can not put the gas back in the tank and we can not convert the vehicle deprecation back to its original condition prior to rental occurring if we honored *** requestAll the issues that *** has raised are addressed in the service agreement that *** agreed toAll matters have been handled exactly according to the agreementThe company must charge according to the agreement to be able to provide exceptional service and to cover its overheadAfter speaking to the chauffeur, he informed us he was not given money for gratuity in cash that nightThe chauffeur stated the money that he was given was just enough to cover the added hour of service that was not billed to the cardThis added hour was extended last minute the night of the event at *** request since they were having such a good timeAn invoice has been previously sent to ***In that invoice it shows that *** card was billed less one hour block due to him making payment for one hour block in cash the night of the rentalThis is perfect example of why the gratuity is paid directly to the chauffeur the night of the event in cash, as we do not want to run into a situation where there is a “he said she said” argumentI apologize we can not honor *** requestIt is not in our character to attempt to debate ***, rather we would respectfully like him to revert back to the agreement he signed with our company as it addresses each one of his concernsWe have previously sent him a letter that has offered him free time with our service on his next reservation with us in good faithWe will again document that to the Revdex.comAs a one time courtesy, as a gesture of good faith only, we will offer Mr *** one free hour of service in addition to the minimum rental package he should selectWe trust that this will satisfy *** concerns and is sufficient to close this matter

We have addressed the consumers complaintFinally we have made an in good faith attempt to offer the customer a courtesy credit although not dueThe customer has stated we have robbed herBy definition this would imply that we have taken money or property illegally from a person or place, often using threats or violenceThis simply is untrue as a crime has not been committedWe have done what we can for this customerWe ask the Revdex.com to close this file and mark it business addressed he concerns, offered consideration although the client has rejected.

To: Revdex.comPlease advise Mrs *** to provide the contract that she entered into between herself and Barnes Professional Limousine Service, LLCAll clients receive a written agreement when securing serviceProviding the written agreement will help us better locate what is needed to respond as
quickly as possible. As far as the accusations against our representative, Mr B***, that he has in the past or is presently charged with theft is false, baseless and absolutely inaccurateFurthermore, Barnes Professional Limousine Service, LLC along with its representatives deny it has ever stolen money from a bank account in the past. Barnes Professional Limousine Service, LLC only debits accounts with written authorization per the contracted terms of service.

To whom, this may concernThank you for bringing this matter to our attentionWe have already reached a settlement agreement regarding this matter after it was already previously brought to our attention by *** before this complaint was draftedWe have already made "a good faith effort attempt"
to resolve ***’s complaint, which he agreed was acceptable, with his signature and money was refunded to him that he was not entitled to per our company policy that he acknowledgedAs far as we are concerned this case was closed as of June 16,with receipt of his signature*** authorized a charge of $to his card and his signature attach proves soA client can not debate a charge that he authorized and signed an agreement forOur company has already gone above and beyond regarding this situation and we regret to inform you there is nothing further we can do and with receipt of the settle agreement attached our company wishes to no longer debate the issue at handThank you for your time and attention regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
***, I once again am having trouble sending the information that I typed. I called your office and they instructed me to email it to you at the office and you could put it onto the Revdex.com site for me. Thank you very much. I have a copy of it and all of the exhibits for you for the file. I know you already have the exhibits but I attached them to your copy for easy reference.Thank you again for all your time Please call me if you need anything else. *** *** *** ***The letter below was actually sent to Attorney General's office. Now the Revdex.com and I intend to submit to the financial institution as well. PLEASE FIND BELOW MY RESPONSE TO LETTER FROM MATT B*** DATED OCTOBER 30, FACT: I RENTED A VEHICLE FROM BARNES LIMOSINE THAT ACCORDING TO THE PICTURE ON HIS WEBSITE SAID IT SAT I HAD CHILDREN NEEDING TRANSPORTATION TO A HIGH SCHOOL DANCE THEY SENT A VEHICLE THAT SAT ONE CHILD SAT IN THE BACK COMPARTMENT, ONE ON THE FLOOR AND TWO GIRLS ON THE BAR 22-18=4!!! FOUR KIDS WITHOUT SEATS! FACT:DRIVER GOT LOST ON THE WAY TO THE PICK UP ADDRESS AND I HAD TO VETURE HIM IN VIA CELL PHONE. DRIVER ARRIVED TO PICK UP THE CHILDREN BETWEEN 5:AND 5:PM FACT:DRIVER DID NOT HAVE A WORKING GPS, HE HAD A FLIP PHONE AND NO HARD COPIES OF DIRECTIONS, AND MAY I ADD NOT FROM THE AREA FACT:THE CHILDREN GOT INTO THE LIMOSINE APPROXIMATELY 5:10-5:PM FACT: DRIVER DID NOT HAVE DIRECTIONS TO THE VENUE THAT WERE GIVEN TO THE COMPANY LONG IN ADVANCE(DAYS AHEAD TO BE EXACT "EXHIBIT B" I GOT INTO MY VEHICLE AND HAD HIM FOLLOW ME ALL THE WAY TO THE VENUE SO THAT THE CHILDREN WERE NOT LATE SCHOOL RULES ARE THAT THE CHILDREN HAD TO BE IN THE BUILDING FOR THE DANCE NO LATER THAN 5:45 OR THEY WOULD BE LOCKED OUT FACT:I CALLED THE DRIVER AT 10:19 (EXHIBIT H) TO CONFIRM THAT HE WAS THERE AND READY TO BRING THE CHILDREN HOME. HE SAID HE WAS I ASKED IF HE KNEW HOW TO GET BACK AND HE SAID HE DID I OFFERED TO STAY ON THE PHONE WITH HIM TO VECTURE HIM TO THE HIGHWAY, HEAD TOWARD PITTSBURGH AND WHE HE GOT TO THE AIRPORT THE CHILDREN COULD GET HIM HOME FROM THERE I ALSO STATED TO HIM AT THE TIME THAT THE CHILDREN ALL HAD CELL PHONES AND IF HE NEEDED THEY COULD ASSIST HIM HE TOLD ME AT THAT TIME THAT HE KNEW HOW TO GET BACK FACT:AT 10:59 I CALLED THE DRIVER AND HE STATED THAT HE WAS LOST ONCE AGAIN MY DAUGHTER TEXTED ME THAT SHE KNEW IT WAS NOW 11:PM AND HER PHONE SAID THAT THEY WERE STILL APPROXIMATELY MINUTES AWAY. SHE ALSO STATED AT THAT TIME THAT THERE WAS NO AIR CONDITION, NO WATER, NO SPEEDOMETER, AND THE SERVICE LIGHT WAS ON AND IT WAS AT THAT TIME THAT I LEARNED THAT FOUR OF THE CHILDREN WERE NOT SITTING IN SEATS!! FACT:DRIVER ARRIVED AND CLOCKED IN AT 11:45 ACCORDING TO MATT B***THE FIRST $LATE FEE WAS CHARGED AT11:47 ON MY VISA SEE COPY OF VISA TRANSACTION ENCLOSED I DID STATE TO MATT B*** ON THE PHONE THAT I WAS SO UPSET THAT THERE WERE 22, YEAR OLDS OUT PAST 11:PM, LOST AND LATE FOR THE AFTER PARTY AT ONE OF THE CHILDREN'S HOMES. I CONSIDERED CALLING THE POLICE FOR ASSISTANCE. I DID MAKE THE STATEMENT TO HIM THAT I THOUGHT THEY DID NOT ARRIVE UNTIL AFTER MIDNIGHT I WAS FRANTIC!! HE THEN ADDED ANOTHER $FOR THE SECOND HOUR OF BEING LATE!! NO MATTER IF THEY ARRIVED AT 11:45 OR 12:15 OR AM IN THE MORNING THEY WERE LATE BECAUSE THE DRIVER WAS LOST! HE DID NOT HAVE A WORKING GPS, NO PRINTED DIRECTIONS AND A FLIP PHONE. THE PUC OFFICER STATED THAT COMING IN AFTER THE TIME FRAME IS NOT THE KIDS FAULT, MY FAULT OR ANYONE ELES'S FAULT BUT THE DRIVER'S AND BARNES LIMOSINE!! THE OFFICER SUGGESTED THEN THAT THEY RETURN THE TWO CHARGES TOTALLING $ THEN AND MATT B*** SAID NO AND THAT I HAD BEEN A PAIN IN THE ***! FACT:MATT B*** AFTER CHARGING ME TWO LATE TIME FEES REALIZED THAT HE COULD NOT JUSTIFY THE HOURS BEING AT THE END OF THE RIDE SINCE THE LIMO DRIVER CLOCKED IN AT 11:45. HE THEN EMAILED ME STATING THAT ONE HOUR WAS FOR ARRIVING LATE AND ONE HOUR WAS BECAUSE THE DRIVER ARRIVED AT THE HOUSE AT 4:15 AND THE KIDS WANTED TO GET INTO THE LIMO EARLY AND GO! "EXHIBIT O" FALSE, HE ARRIVED AT APPROX 5:PM AND WE HAVE FULL PROOF OF THAT MY LAST CALL FROM THE DRIVER WAS AT 4:PM AND HE WAS STILL MILES FROM THE HOUSE. WHEN THE PUC OFFICER ASKED THE DRIVER WHAT TIME HE GOT TO THE HOUSE HE STATED 4: THE PUC OFFICER SAID, WELL I HAVE PROOF FROM THE CLIENT THAT YOU DID NOT GET THERE UNTIL APPROXIMATELY PM. THE DRIVER THEN SAID, WELL HE WASN'T SURE IT COULD HAVE BEEN LATER AGAIN, WE HAVE ALL THE PROOF IN THE EXHIBITS ALREADY SENT SO ONCE AGAIN, MATT B*** NOW STATES THE SECOND CHARGE OF LATE TIME WAS DUE TO THE FACT THAT I SAID THEY ARRIVED PAST 12:MIDNIGHT FACT: A WEEK AFTER WE HAD THE LIMOSINE, MATT B*** SENT ME AN EMAIL (ORIGINAL EXHIBIT R ) STATING THAT THE KIDS HAD BROKEN THE BACK ENTRANCE DOOR HE STATED THAT HE WAS GOING TO SEND ME PICTURES AND ESTIMATES OF THE DAMAGE. I HAVE YET TO SEE ANY PICTURES THE PUC OFFICER SAID THAT HE LOOKED AT IT AND IT WAS A LOOSE DOOR HANDLE. MATT B*** TOLD THE OFFICER THAT HE HAD HAD IT FIXED SERVERAL TIMES THE PUC OFFICER TOLD MATT B*** THAT THIS HANDLE ON THE DOOR PANEL WAS FOR GETTING IN AND OUT OF THE LIMO AND SHOULD HAVE CERTAINLY BEEN STRONG ENOUGH TO HELP 22, YEAR OLD SOCCER PLAYERS GETTING IN AND OUT OF THE LIMO THE PUC OFFICER TOLD MRB*** THAT IT SHOULD HAVE BEEN FIXED AND THAT IT COULD HAVE CAUSED ONE OF THE CHILDREN TO FALL! FACT: AFTER READING ALL OF THE Revdex.com COMPLAINTS THAT WERE EXTREMELY SIMILAR TO MINE. I HAVE DECIDED THAT I AM GOING TO TAKE THIS UP WITH AS MANY PEOPLE THAT I CAN THIS IS SOLELY FOR PRINCIPLE!! FACT:THE PUC OFFICER WENT TO INSPECT THE PARTICULAR VEHICLE THAT CHILDREN WERE IN. HE FOUND SEVERAL THINGS TO WRITE UP IN ADDITION TO THE ONES THAT I TOLD HIM ABOUT THAT WERE NOT IN COMPLIANCE THEY ARE CURRENTLY BEING REVIEWED AT THE PUC AND I WAS TOLD YESTERAY (NOV 4TH) THAT I SHOULD KNOW WITHIN DAYS IF HE IS BEING FINED FOR EACH AND EVERYONE OF THEM! FACT:MATT B*** SOLE REBUTLE FOR THE FEES FOR THE LATE ARRIVAL PAST THE O'CLOCK HOUR THAT WE HAD THE RENTAL FOR IS BASED ON SAYING HE DID NOT HAVE THE INFORMATION ON THE DIRECTIONS FOR PICK UP AND DROP OFF AND THE ADDRESS OF THE DANCE VENUE ONCE AGAIN, PLEASE LOOK AT "EXHIBIT B" DATED SEPTEMBER 9, (OVER TWO WEEKS BEFORE EVENT) THAT HAD THE NAME AND ADDRESS OF THE VENUE THEN PLEASE LOOK AT "EXHIBIT E" DATEDSEPTEMBER 25, AT 9:AM THAT GAVE HIM THE FULL ADDRESS OF THE PICK UP AND DROP OFF I RECEIVED AN EMAIL IN RESPONSE THAT SAID, "RECEIVED WILL FORWARD TO MATT" AT 9:06, THREE MINUTES LATERCOPY OF THAT EMAIL ENCLOSED I WOULD CERTAINLY THINK IN THE AGE OF INTERNET, TEXT MESSAGES AND EMAILS THAT HOURS WAS PLENTY OF TIME TO GET THE DROP OFF AND PICK UP ADDRESS TO THE DRIVER FACT:MATT B*** IN HIS REBUDDLE SAYS THAT HE DOESN'T KNOW WHY I AM UPSET, THAT I WAS NOT EVEN IN THE LIMO. I AM A PARENT OF A YEAR OLD CHILD THAT WAS I PAID $FOR A BEAUTIFUL VAN LIKE LIMOSINE THAT WAS IN THE PICTURE ON WALTEN POINT PRODUCTIONS WEBSITE THAT SAT PEOPLE I GOT.....A STRETCH HUMMER THAT HAD BEEN PAINTED OVER RUST ON OUTSIDE INSIDE WAS FILITY DRIVER HAD NO IDEA WHERE HE WAS GOING AT ANY TIME. NOW I HAVE A COMPANY CHARGING ME AN ADDITIONAL $ IN LATE FEES BECAUSE THE DRIVER GO LOST I ALSO HAVE THE INVOICE OF $ FOR THE BROKEN DOOR HANDLE, CHARGED TO ME IN ANGER AND RETALIAITON OF MY QUESTIONING OF THE POOR SERVICE THAT I RECEIVED! THIS MATT B*** IS WHY I AM UPSET.THESE ARE THE FACTS, BACKED UP WITH PROOF HE IS MINIUPLATING THE STORY TO MAKE IT LOOK LIKE HE HAS DONE NOTHING WRONG HIS SO CALLED CONTRACT GIVES HIM THE LOOP HOLES THAT HE WANTS TO BE ABLE TO SUBSTITUTE A "VEHICLE OF EQUAL VALUE" , THE FACT THAT THERE WAS NOT ANY AIR CONDITIONG, WORKING LIGHTS, RADIO OR WATER IN THE VEHICLE FOR THE KIDS ALL COVERED IN THE SO CALLED "CONTRACT"RESPONSES TO SPECIFIC STATEMENTS THAT HE MADE IN HIS LETTER:IN HIS SECOND PARAGRAPH HE STATES THAT "FIRST AND FOREMOST, SAFTEY IS VERY IMPORTANT......REALLY? NO SPEEDOMETER, NO GPS, NO AIR CONDITIONER, NO WATER, DRIVER SMOKING THE ENTIRE TIME HE WAS DRIVING, DRIVER USING A CELL PHONE IN COMMERICAL VEHICLE, NOT HAVING ACCESS TO DRIVER'S TIME SHEETS AND VEHICLE MAINTENANCE FOR THE PUC OFFICER THAT DOES NOT SOUND SAFE TO ME!! READ PARAGRAPH IN MATT B*** REBUDDLE..."THIS POLICY INCLUDES BUT IS NOT LIMITED TO CELL PHONE USAGE WHILE OPERATING A COMMERCIAL VEHICLE, SPEEDING, USE OF DRUGS AND ALCOHOL AND SMOKING IN COMMERCIAL VEHICLES......TWO OF WHICH THE DRIVER WAS WRITTEN UP FOR BY THE PUC OFFICER. PARAGRAPH 5, OF MATT B*** REBUDDLE, *** NOTED IN A PHONE CONVERSATION TO HIM THAT THE TIRES WERE BALD I DID INFACT SAY THAT BECAUSE ONE OF THE FATHER'S MADE THAT COMMENT TO ME HE TOLD ME ON THE PHONE THAT THE TIRES WERE REPLACED MONTHS PRIOR TO MY RENTAL HE THEN TOLD THE PUC OFFICER THAT HE HAD JUST REPLACED THEM ONE WEEK BEFORE OUR RENTALHOWEVER HE HAD NO MAINTENANCE RECORDS TO BACK THAT UP MY STATING THIS IN NO WAY IS A REPRESENTATION OF MY CHARACTER!!!!! ALL COMPLAINTS THAT I HAVE MADE ARE BACKED UP WITH FULL EXHIBITS OF PROOF!PARAGRAPH 6, ALL I WAS TOLD WHEN INITIALLY HIRING TRANSPORTATION FROM THERE COMPANY WAS, THEY TAKE HALF THE MONEY UP FRONT, THEN EMAIL ME A CONTRACT, THEN TAKE THE OTHER HALF NOTHING ELSE WAS EVER SAID. PERIOD!!!ALSO IN THAT PARAGRAPH WHERE HE STATES HE SENT ME THE CONTRACT ON SEPTEMBER 1, AND I SENT IT BACK SEPT 4, AND AT NO TIME WAS IT EVER BROUGHT TO HIS ATTENTION THAT I DID NOT AGREE WITH THE TERMS OF SERVICE FALSE!! WHEN I READ THE CONTRACT SEVERAL RED FLAGS POPPED UP IMMEDIATELY!! I CALLED HIM TO QUESTION THEM AND HE STATED TO ME THAT HE HAD A BUSINESS REPUTATION TO UPHOLD. HE WOULD MAKE SURE THAT ALL WAS RIGHT!!! PARAGRAPH 8, "DRIVER INDICATED TO OUR COMPANY THAT THEY (KIDS) HAD ASSISTED IN HELPING HIM FIND THEIR WAY HOME AND WERE UNSUCCESSFUL AND GOT HIM LOST" REALLY?? PLEASE RE READ THIS!! THE DRIVER HAD TO RELY ON 22, YEAR OLD CHILDREN'S PHONES FOR DIRECTIONS TO WHERE HE WAS SUPPOSED TO BE GOING??? HE DID NOT GET HELP FROM THE CHILDREN'S GPS SYSTEMS UNTIL AFTER 11:PM.ALSO PARAGRAPH 8, "THE DRIVER WAS NOT PROVDIED WITH AN ITINERARY AHEAD OF TIME AND THEREFORE RELIED ON THE PASSENGERS TO HELP HIM" THE DRIVER SHOULD HAVE BEEN PROVIDED AN ITINERARY FROM THE COMPANY BARNES LIMOSINE RECEIVED ADDRESSES FOR BOTH PICK UP AND DROP OFF AND VENUE OF DANCE WELL IN ADVANCE AGAIN SEE EXHIBIT B AND E WHAT LIMOSINE DRIVER SHOWS UP WITHOUT KNOWING WHERE HE WAS GOING? THE DRIVER DROVE FROM ERIE ALMOST HOURS TO PITTSBURGH, COULD HE NOT HAVE CALLED AND GOT THE INFORMATION SEEING THAT HIS EMPLOYER DROPPED THE BALL AND DID NOT GIVE HIM THE INFORMATION?PARAGRAPH 9, YES I CANCELLED MY CREDIT CARD I WAS NOT GOING TO ALLOW THIS COMPANY, MORE SPECIFICALLY THIS MAN TO CHARGE BOGUS OVERAGES ON MY ACCOUNT!! PARAGRAPH 10, WE DID CHANGE THE TIME FROM PM TO 10PM......TO PM TO PM MATT B*** TOLD ME THAT HE WOULD CHARGE ME $FOR CHANGING THE TIME SLOTS I AGREED AND SAID NO PROBLEM THAT WAS OUR MISUNDERSTANDING FROM THE SCHOOL SEE "EXHIBIT D" DATED SEPTEMBER 10, I WAS NOT ASKING FOR AN ADDITIONAL HOUR!!! I ADJUSTED THE TIMES AND IT WAS THE SAME AMOUNT OF TIME RENTAL WE ORIGINALLY CONTRACTED FOR! IT WAS A $CHANGE FEE PERIOD!!! IT WAS NOT AN EXTRA HOUR OF SERVICE FOR $400!!PARAGRAPH 11, I HAVE A PRINT OF THE SNAPSHOT THAT I TOOK FROM ONE OF THEIR WEBSITE POSTINGS THAT CLEARLY STATES THEY OPERATE FROM *** *** *** THEY ALSO HAVE A (412) AREA CODE PHONE NUMBER THAT FORWARDS TO AND (814) AREA CODE PHONE AT BARNES LIMOSINE IN ERIE THEY WANT PEOPLE HERE IN PITTSBURGH TO THINK THAT THEY ARE LOCAL FINAL PARAGRAPH OF HIS REBUDDLE......I READ WHAT I READ ON THE Revdex.com ABOUT THEIR COMPANY. FUNNY HOW ALL THE COMPLAINTS ARE VERY VERY SIMILAR TO MINE "IF THEY USE CUSTOMERS NEGATIVE REVIEWS TO HELP IMPROVE FUTURE CUSTOMER'S EXPERIENCES"....THEY FORGOT TO READ ALL OF THE ONES THAT I SAW POSTED!!!!!ATTORNEY GENERAL, Revdex.com I ENCOURAGE YOU TO CONTACT THE PUC (MR*** ***) AND SEE WHAT THEY THINK OF WALTEN POINT PRODUCTIONS, BARNES LIMOSINE I ENCOURAGE YOU TO TALK TO THE OFFICER SENT BY THE PUC TO INVESTIGATE I HAVE HIS NAME AND PHONE NUMBER AND HE SAID HE WOULD BE HAPPY TO TALK TO BOTH OF YOU.I REPECTFULLY REQUEST THE TWO BLOCKS OF LATE FEES TO BE REMOVED IMMEDIATELY!!! I RESPECTFULLY REQUEST DENIAL OF COLLECTION FROM THE "OUTSTANDING BALANCE" OF $ DUE TO A ISSUE WITH THE BACK PASSENGER DOOR THAT HAD BEEN FIXED ACCORDING TO WHAT MATT B*** TOLD THE OFFICER OR MORE TIMES IN THE PAST. IT IS THE HANDLE USED TO GET IN AND OUT OF THE VEHICLE AND AGAIN, BARNES LIMOSINE SHOULD HAVE MADE SURE THAT THIS WAS FIXED THE FIRST TIME PROPERLY!! I ALSO NOW RESPECTFULLY REQUEST THE ENTIRE AMOUNT OF $ FOR THE SERVICE THAT WAS SO POORLY RENDERED BACK I AM ASKING THIS IN ACCORDANCE TO THE ORIGINAL LETTER SENT TO YOU(OFFICER OF ATTORNEY GENERAL) OUTLINING THE FACT THAT THEY BROKE THE CONTRACT IN SEVERAL WAYS.I HOPE THAT AFTER SEEING ALL THE FACTS AND THE ORIGINAL EXHIBIT EVIDENCE THAT IM TELLING THE WHOLE TRUTH!IF YOU HAVE ANY FURTHER QUESTIONS OR NEED ANY FURTHER EVIDENCE, PLEASE LET ME KNOW.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Offering me $off my next service is not solving my problemThey robbed me of $This needs to be resolved another way.
Regards,
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