Barnes Rhodes Auto Parts

Tell us why here ID of [redacted] Heating & CoolingJSP # [redacted] We am sorry that your ads were not being cancelled as you requestedYour ads continued to run after the original weeks per terms of the original agreementI want you to know that we appreciate your business as well as does the parish that your ad help give supportWe are apologetic you did not receive the results you expectedPeople see that by placing your ad in the bulletin you are a concerned member of the local business communityYou can’t place a value on the good will created by your involvement.Finally please note that we are adjusting the balance $that was incurred while the ad ran that you had not wanted it toI hope this bring this matter to an amiable conclusion Cordially- [redacted] [email protected]

On 11/18/we received a phone call stating they had made a phone change a while backWe explained we had not received any requestThey were going to email it into us so we can make the changeOn 11/23/we received the request to change the phone #'s that took effect on 12/13/and Dr [redacted] was emailed back letting her know that we received the changes and will be taken care ofDr [redacted] also asked if anyone else had requested to changed to the adWe explain no changes have been requested on the account.On 2/4/We received a call from Dr [redacted] requesting to speak to a Supervisor because they ads were not changed [redacted] called her back and left a voice message stating to call her back and that we only received a request to change one of her accounts.On 2/8/ [redacted] spoke to [redacted] explaining that she would like to send copies of the ads for each account that is currently running so they can see the ads and to please email back the specific changes they wanted on each ad.On 2/11/We had not recieved anything from them and [redacted] called and left [redacted] a voice message to call her back.On 2/17/We received emails of changes asking to change the phone #'s but they were not specific to which ad they were for [redacted] replied asking, Which phone # should changed since there are different #'s in the ad and for which account #On 2/19/ [redacted] followed up with a phone call to Dr [redacted] and had to leave a voice messageShe a message stating that she is following on the emails for the changes that were sent.On 2/22/We still have not heard back from [redacted] or Dr [redacted] .On 3/1/ [redacted] called and left a voice message for ***.On 3/7/ [redacted] called and spoke to our Collections Department who transferred her to [redacted] [redacted] explained that we have been trying to get every thing cleared up with [redacted] since 2/8/and would be happy to issue some credit for the mix up but we cant fix it if we dont know how to.On 3/7/we finally received the changes that we needed from [redacted] and we entered the request to take effect on our next issue, 3/20/ [redacted] spoke to her on the phone and went over the ads with her and explained we need them in writing.On 3/8/We received a call from [redacted] requesting to cancel the adsWe explained that we will have her rep Frank know of the request and that he will assist them in the cancellation of the accountWe also emailed the revised ads to both [redacted] and ***.On 3/15/ [redacted] called [redacted] and a recording states she is not accepting any calls at this time so [redacted] emailed her to please give her a call back.As of this time we have not heard back from anyoneThe account has been cancelled and the last print date was 3/27/for both accounts.We can issue month credit to the account in the amount of $We tried to work with them but they did not get back to us in a timely matter to rectify any issues.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please send me a the manager's e-mail and phone# in case I continue to get bills
Sincerely,
Jon ***

Hello, I did review this account and did pull the contractThe contract was signed by your employee Jaynene *** and it does state on the contract you must cancel the advertising when you wish to no longer have it runningThis advertisement was running in St*** from 11/6/16-3/4/When
the account became past due we did attempt to send letters and attempted to contact your business to make aware of the balance which was past dueUnfortunately, I do not see any notes in our system that we were contacted to try to resolve this matterI do apologize for the fact that you said you were hung up on when you did try to contact usWe do not conduct business in this way and we take pride in treating our consumers with the highest respectAs a courtesy, I will remove the balance on your account and let our collection agency know to cease collection on this account and to close it outIf you have any anything else I can help you with, my email is ***@jspaluch.com Thank you very much for taking the time to review us so we can make changes and make our company the best it can beThank you

Initial Business Response /* (1000, 7, 2015/07/10) */
Contact Name and Title: *** *** Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jspaluch.com
JSP# XXXXXXX X/10/
Our records indicate the
following information
7/10/- Customer Care rec'd an email from advertiser to transfer St*** to St***, ad started running at St*** on 7/27/
12/5/- *** left msgfor advertiser regarding past due account
Advertiser returned the call and expressed his concerns regarding his ad
*** reached out to (District MGR, Santa Fe Springs) by email
"Hello *** I spoke to customer who is unpleased with his sales rep and
would like a call from someone as soon as possible."
12/10/- District MGR notated "Spoke to CUST on 12/Will review his account and forward to *** for recommendations"
12/10/- Payment in the amount of was received
02/17/- ***left a msgand emailed advertiser regarding past due account
Advertiser returned call and stated that no calls were being received and the ad
Was not generating businessThe ad was cancelled as requestedThe status of
the account (days past due) was explained, as well as the possibility that the
account could be sent to a 3rd party for collectionsAdvertiser promised to pay and
asked to be called on 2/27/in order to pay balance
02/27/- ***emailed advertiser regarding pre-arranged payment agreement
Advertiser phone in credit card payment in the amount of A statement of
the account reflecting that payment along with a receipt of payment was emailed
to the advertiser
03/11/- ***emailed "Hi, Please do not forget to make payment this month, I can take it over the phone if you likeThe balance is now $232.47, have a great day! There was no response
4/21/- *** spoke to advertiser who provided credit card info over the phone to be debited from his account on 4/24/
4/24/- *** ran credit card previously provided on 4/24/in the amount of
05/14/*** - left a msgfor advertiser regarding final balance on account
Advertiser returned call, ***spoke to advertiser and he said he would
make a payment the following week***relayed the msgto ** **
Payment was not received, account was sent to 3rd party *** & ***
06/15/- *** spoke to advertiser who wanted to go over his account*** transferred the call to ***
The above details do not include the advertiser's own account of a 2nd sales rep coming out to his office because it is not documented in the accountThis must have occurred between 12/10/and 2/17/when *** cancelled per advertiser's request
Advertiser stated:
"I received a call from Sales RepSales Rep came to my office and provided some ideas and suggestions that were betterI told him I wished Previously Rep would have suggested initiallyOne of the ideas was to change church venues which I had done previouslyHe did suggest a bigger Ad but that the cost would be more expensiveAt that point, I did not want to pursue the ad because I would have needed to pay more and I was not prepared to do soI ended up cancelling the service."
Conclusion:
After reviewing the details and history of the account, we have come to a conclusion and are willing to settle the matter amicably for both partiesThe advertiser was assisted very early on, the ad started running at St*** Church on 6/8/A request from the advertiser to transfer ads to different churches was made on 7/10/The advertiser was properly assisted each time he expressed his concernsAlthough the original sales rep was no longer employed with *** new sales rep came out to try and rectify the original complaint by the advertiserCustomer *** stated "challenges of getting phone calls"When the account went into a past due status of days the advertiser was notifiedThe advertiser was not satisfied at this time and as requested the ad was cancelledTo satisfy the advertiser an early termination of the original week contract was madeThe advertiser was responsible only for the weeks the ad had run and not the weeks that the original signed contract indicatedAt that time (February 2015), a partial payment was provided by the advertiser and a payment arrangement was madeWhen notified the following month (March) there was no response from the advertiser and no payment was receivedThe arrangement was broken at that timeHowever, as a good faith gesture, the advertisers account was held in house and when contacted in April the advertiser did make a partial paymentAnother payment arrangement was made at that timeWhen a payment was not received in June the account was referred to a 3rd party agencyAt this time, J.S.Pis willing to withdraw Mr*** account from the 3rd party agency and settle for the amount owed on services renderedThe amount owed directly to J.S.Pis $after waiving the agency fees in the amount of $
JSPaluch Company has now been in business for over years serving the Church and its parishioner'sI hope our offer will affably bring this matter to a conclusion for both parties
Cordially ***
***

On 11/18/15 we received a phone call stating they had made a phone change a while back. We explained we had not received any request. They were going to email it into us so we can make the change. On 11/23/15 we received the request to change the phone #'s that took effect on 12/13/15 and Dr...

[redacted] was emailed back letting her know that we received the changes and will be taken care of. Dr [redacted] also asked if anyone else had requested to changed to the ad. We explain no changes have been requested on the account.On 2/4/16 We received a call from Dr [redacted] requesting to speak to a Supervisor because they ads were not changed. [redacted] called her back and left a voice message stating to call her back and that we only received a request to change one of her accounts.On 2/8/16 [redacted] spoke to [redacted] explaining that she would like to send copies of the ads for each account that is currently running so they can see the ads and to please email back the specific changes they wanted on each ad.On 2/11/16 We had not recieved anything from them and [redacted] called and left [redacted] a voice message to call her back.On 2/17/16 We received 2 emails of changes asking to change the phone #'s but they were not specific to which ad they were for. [redacted] replied asking, Which phone # should changed since there are 2 different #'s in the ad and for which account #. On 2/19/16 [redacted] followed up with a phone call to Dr [redacted] and had to leave a voice message. She a message stating that she is following on the emails for the changes that were sent.On 2/22/16 We still have not heard back from [redacted] or Dr [redacted].On 3/1/16 [redacted] called and left a voice message for [redacted].On 3/7/16 [redacted] called and spoke to our Collections Department who transferred her to [redacted] explained that we have been trying to get every thing cleared up with [redacted] since 2/8/16 and would be happy to issue some credit for the mix up but we cant fix it if we dont know how to.On 3/7/16 we finally received the changes that we needed from [redacted] and we entered the request to take effect on our next issue, 3/20/16. [redacted] spoke to her on the phone and went over the ads with her and explained we need them in writing.On 3/8/16 We received a call from [redacted] requesting to cancel the ads. We explained that we will have her rep Frank know of the request and that he will assist them in the cancellation of the account. We also emailed the revised ads to both [redacted] and [redacted].On 3/15/16 [redacted] called [redacted] and a recording states she is not accepting any calls at this time so [redacted] emailed her to please give her a call back.As of this time we have not heard back from anyone. The account has been cancelled and the last print date was 3/27/16 for both accounts.We can issue 1 month credit to the account in the amount of $288.00. We tried to work with them but they did not get back to us in a timely matter to rectify any issues.thank you.

Tell us why here ID of [redacted] Heating & CoolingJSP #[redacted] We am sorry that your ads were not being cancelled as you requested. Your ads continued to run after the original 52 weeks per terms of the original agreementI want you to know that we appreciate your business...

as well as does the parish that your ad help give support. We are apologetic you did not receive the results you expected. People see that by placing your ad in the bulletin you are a concerned member of the local business community. You can’t place a value on the good will created by your involvement.Finally please note that we are adjusting the balance $793.32 that was incurred while the ad ran that you had not wanted it to. I hope this bring this matter to an amiable conclusion.     Cordially-[redacted][email protected] ...