Barnesandnoble.com

Review: I ordered 2 books on 6/**/15 [redacted] & [redacted] One book ships 11/** and other 1/**. BN has already put authorization onto my bank account for a total of $46.30. I canceled order on 6/**/15. Now my money is tied up and I can't touch it. BN is refusing to remove the authorization and release the money back into my bank account. Have called them twice. I can't touch my own money. Bank can not remove that authorization.Desired Settlement: Remove authorization so my money drops back into my bank account.

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a book from this store used and they charged me for me a new one. I still have not picked it up as I have found that I no longer require it. After 2 weeks into the semester I am no longer allowed to return it. I was notified by E-Mail the the order was changed and that I may receive a refund for the product but it did not give a date that I had to file a refund by. I spoke to a worker at the store, followed by the [redacted] but they were not willing to work things out. Although it is in their business policy to do this I find it to be very unfair to the consumer to change the type of product without first asking the consumer for permission and then not allow returns after the first week, especially when the deadline for changing the order is not sent with the notification that it has been changed. I regret ever dealing with this business.Desired Settlement: I would like for the business to give me a full refund as well as change their policy of changing their customers orders without explicit approval, as well as clear information of return deadlines in their order confirmation and pickup emails.

Consumer

Response:

I have decided to withdraw my complaint against the business in reference to complaint ID [redacted] as I no l9nger feel that the complaint is worth persuing.

Sincerely,

Review: I rented two used text books. Books arrived in used condition, I returned the two books in a timely manner. I was charged 209.96 for a what they described damaged and unusable. I called customer service and was basically told to read the terms. How can I be charged this amount for a used book and then they keep the book. Who determines that the book is deemed damage and do they have documentation of the condition of the book prior to shipment to me. I find the practice questionable. I have read several comments on-line from other customers that encountered this same situation.

Review: BN College exercised incompetence in basic payment processing and lacked the customer service to compensate for it.

On March **, 2015, I went to the [redacted] bookstore at [redacted] which is owned by Barnes & Noble's "BNCollege" moniker. Because of Barnes & Noble's commitment to inflated prices, I typically avoid the store, but it's the mandatory choice to purchase a cap and gown for graduation.

Their registers supported [redacted], so I went to use my [redacted] card via [redacted] as I would get 5% cash back from the transaction; however, the terminal popped up asking for the PIN for the card as it can be used as a debit card (but this results in losing the cash back bonus). A tacky-looking label stuck to the machine indicated to press "cancel" for credit, which I did, and the terminal stated transaction canceled. The representative tried to tender the transaction two more times, each time with the same result. Another representative, who seemed to be the [redacted], I believe her name was [redacted], gave an attitude and said "it must be a problem with (my) bank." Excuse me? I don't have this problem anywhere else, and my bank is more than competent when it comes to a simple modern-day transaction. She didn't even bat an eye with this response or try to troubleshoot the store's equipment. She had instantly determined, in her infinite wisdom, that it was my bank's fault.

We ran the transaction again with [redacted] and I used my [redacted], which does not provide me a cash back bonus. The card was accepted because it cannot be used as a debit, so the transaction defaulted to credit.

BN College showed gross incompetence in not having their POS system configured properly for a transaction that is widely accepted in 2015; used poor visual standards that, as a [redacted] of a retail store, I would never use a shoddy label to indicate that "cancel" meant "credit; was incompetent in the fact that the aforementioned label was incorrect and did not achieve the specified function; and lacked the proper customer service training of its employee who rudely stated my bank was the problem, rather than accepting responsibility for the store's failure to get with the times.Desired Settlement: I am requesting a 5% refund of the total cost (after tax) to my card, as this is what the 5% cash back would have been assessed against. Out of an $86.90 transaction, this equals $4.35 that I have lost thanks to Barnes & Noble's incompetence.

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: to Revdex.com: I have had a book that is on the Barnes & Noble book,website. They have never sent me a check for [redacted]. I think they are stealing and went to them and they referred me to the [redacted] in care of [redacted]. Nobody responded to my account questions.Desired Settlement: to Revdex.com. Hope to find the truth about my book and any money deserved.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I placed an order with Barnes&Noble.com on Friday, Dec [redacted] and received an email confirmation that the order was processed. I received another email on the [redacted] stating the item was scheduled to ship. I then received an email on Saturday, Dec [redacted] stating the following:

We apologize, but due to an unexpected delay, we are unable to ship the item(s) listed below in the time frame we stated in our previous email. We anticipate that your item(s) will be shipped within the next 1-5 business days. (Please note: business days are Monday through Friday, excluding holidays observed by the Post Office.) As always, you will not be charged until this item(s) ships from our warehouse.

However, if you would like to cancel this portion of your order, you may do so online at: [redacted].

When I attempted to cancel the item on Sat, Dec [redacted], as the company stated I could, I received the notification below:

We have received your request to cancel your order #[redacted].

We regret that we are unable to complete your request because your order has entered the shipping process or has already shipped. We apologize for any inconvenience

I called customer service and spoke with a service representative who told me the item could not be canceled now, and I would not receive it until the Dec [redacted]. I asked to speak to a supervisor, who proceeded to tell me a third party warehouse had picked up the order, and no, I could not cancel the order now. She could not say for certain when I would receive the item.Desired Settlement: I want the order cancelled and my money refunded. They did not ship the item as originally promised at time of purchase and will not let me cancel the order, even though I was told via email I could.

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a book from a Barnes and Noble bookstore in Loveland, CO, but that is not who I have the complaint about. It was an online order, so my complaint is with the store's headquarters located in New York. When I purchased the book (August **, 2013), I did not realize that they had an old email address attached to the order, so I have not been receiving updates about my order since the old address is not valid. I called to have the address changed and was told they could not change it. Since then, I've been calling to check on the order, and found that it was delayed 3 different times. I called tonight and was told that since the order was delayed 3 times, it was cancelled internally and I was to be notified by email (on the invalid address). I am going to be getting a refund, but would not have if I had not called in. Each time I called, I received the same explanation: "Our inventory changes from time to time and when we processed your order, the inventory was depleted. I would think and order 3 months old would have some kind of priority rather than just cancelling it internally. When I check on their Web site, it was showing processing for 2 days, so that is why I called.Desired Settlement: Since I am receiving a refund, what I would like to see is a corporate policy change of being able to change an email address or at least some other method of notification, and not have orders automatically cancel after 3 delays without consent of the ordering party. I am wondering if I would have received a refund if I had not called. The Supervisor that I talked to on the phone sort of hinted that my order was in a state of "limbo". Not sure what that means, but it sounds to me like they did not know what to do with the order, and probably did not receive a response from me since they had an invalid email address. There are other methods of contact if they would have tried. The Postal Service still works as far as I know.

Business

Response:

Dear [redacted],

We reviewed the complaint submitted by [redacted].

We can confirm that [redacted] has been issued a refund for his retail store order.

Our records indicate [redacted] placed an order in our Loveland, CO store for a title to be shipped from our warehouse to the local store. Unfortunately, due to inventory issues, we were forced to cancel the order. We sincerely apologize that we were unable to fulfill [redacted]'s order as anticipated.

In general; we communicate order status information via the email address provided at the time the order is submitted. Unfortunately, we had no way of knowing that [redacted]'s email address was no longer valid. Our system generated emails are sent from a mailbox that is a no­ reply box and therefore it is not monitored for invalid responses.

We thank [redacted] for his comments regarding our customer notification process and our automatic cancellation procedures. [redacted] 's feedback is very important to us at Barnes & Noble.com and we appreciate his taking the time to send

us his opinion. We can assure [redacted] that we will review the issues he has raised with our Executive Team for consideration.

We can confirm that [redacted] has been issued a refund to his

original method of payment. Additionally, we have sent a $25 Barnes & Noble eGift Card to the email address provided

on the complaint, for the inconvenience and the delay in processing his refund.

Please do not hesitate to contact us should you have any further questions or concerns .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The address given for Barnes & Noble in Metairie is the closest local store, but this complaint applies to ALL, as it is a establishment problem.I do not have a membership to Barnes & Noble, yet at some point I must have agreed to email advertisements. I no longer want these advertisements so I tried to unsubscribe but the link to "Unsubscribe" does not work in any of the email advertisements. On the website it is somewhat difficult to find the option to unscubsribe and then the only option does not work. This seems deliberate as to trap potential and existing customers and is not only immoral but may be illegal. I have read several instances of several different people experiencing this over the past several years. Wow. On the website, under "Help Desk" showing all items, under "Your Account" is "Reviewing or Changing Your Communications Preferences and Keep Me Posted! Newsletters and Alerts". For someone like myself I do not have an account (so finding this option under "Your Account" is wrong to begin with) I only need to change the "Keep Me Posted" preferences. This is copied directly from the website:To change your Keep Me Posted! Newsletter and Alert preferences, you must access your personal Keep Me Posted! Preference Center. Here are two ways to reach your Preference Center: Select the link at the bottom of any Keep Me Posted! Newsletter or Alert email. Enter and confirm your email address on the Get My Link page. We will send you an email with a link to your personal Keep Me Posted! Preferences Center, where you can view and modify all of your current Newsletter and Alert subscriptions.Once you arrive at your Preferences Center, click on the appropriate Newsletter or Alert category. Then check or uncheck any of the listed choices items to either subscribe or unsubscribe; be sure to select the "Update My Preferences" button on the bottom of each page. So I click the link "Get My Link" and instantly sends me to a page describing an error.Making this impossible.Desired Settlement: First, this one particular issue should be resolved! However I am one of the least affected customers by this business practice. Others are charged membership fees after cancelling and several other problems surrounding this problem. Although I do not require a refund, some people may deserve money. What I cannot get back is the time it took to initiate repeatedly failed attempts to unsubscribe leading me to write this complaint.

Review: order online from BN a textbook that I need for school. Order was placed received email but no tracking info only that it shipped. I called to get info but no tracking avail, and no eta on book, was told to email [redacted] seller who sold book to me. that they are a vendor for BN and can only communicate with them through email. I have to wait an until Sept ** eta for this book than contact them for a refund. I am on a fixed income, I now have to pay more for a local book, and wait until this company refunds me. On my credit card info its say merchant Barnes and Noble not [redacted], so I don't understand why I have to wait and why Barnes and Noble will not refund me my money.Desired Settlement: Barnes and Noble needs to take responsibility for payments, I paid them they should refund me. When ordering they should have an option for expedited orders that are used, [redacted] DOES. They should have better communication with this [redacted] seller, since they are associated with them. DO NOT SEND AN EMAIL OUT WITH OUT THE TRACKING INFOMATION, EVEN IF IT WITH A THIRD PARTY. The email I have says that the tracking info is provide below and their isn't any such thing.

Consumer

Response:

Barnes and noble stated that I had to wait until the [redacted] Issue is not resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].I was told to wait until the [redacted] of September or October and I still have not heard from them or received said book. Sincerely,[redacted]

Review: I purchased an eGift certificate from barnesandnoble.com on June [redacted], 2013. I paid via paypal. I never received the gift certificate, or any receipt, or any confirmation that I had even made a purchase. After a week I filed a claim via PayPal, which Barnes and Noble denied.I never received the certificate to this day nor did I receive my $25 back. Product_Or_Service: eGift Certificate Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like a full refund of the product I never received - a $25 refund.

Business

Response:

We reviewed the complaint submitted by [redacted].

Our records indicate that an order was submitted on our website for a $25 Barnes & Noble eGift Card which was emailed on June **, 2013 to the recipient email address provided on the order. Our customer service department received an emailed inquiry regarding the status of the gift card; however, our agents were unable to provide any details on the order as the email was not authenticated.

The emailed inquiries received by our customer service department must include the email address used to submit an order along with the order number. Since this information was not provided in the inquiry, we responded to the inquiry requesting additional information. We did not receive a reply to our emailed response sent on June **, 2013. We can only confirm that the order was processed and the electronic gift card was sent to the recipient’s email address provided on the order on June **, 2013.

On June **, 2013 we received a charge dispute for the order; therefore, the funds on the Barnes & Noble eGift Card were depleted. We have reached out to [redacted] to obtain additional information from her; however, we have not received a response to our inquiry. [redacted] may reach me directly at ###-###-#### or ###-###-#### M-F 9am – 5:30pm EST.

Please do not hesitate to contact me should you have any further questions or concerns.

Respectfully,

Sr. Consumer Affairs Advocate

Barnes & Noble

Review: My husband purchased several e books from barnes and noble for me. they were to be delivered to my email address with a link to open. We never received any of the orders received. Barnes and Noble credited only a partial amount to his gift card for he first group of purchases order number #[redacted]. They shorted him $7.99. The second group of book totally aoximately $20.00, order number #[redacted] have not been credited back to his card. Both he and I have contacted Barnes and Noble and asked for their assistance. They will not even answer the emails. We have considered filing suit against them just for the aggravation, but it is such a small amount of money. It has now become principle. We have asked for a corporate number and email, they have not responded. We have asked that the money be credited or the books download, they have not responded. We have asked what their intentions are, they have not responded. We got one email stating they were sorry and then nothing on how they were going to rectify this situation. My husband has difficulty seeing and it is very difficult for him to sit on line and try to take care of this problem. I spent four days on the phone with them over one book, I don't have that kind of time. Getting a response for Barnes and Noble would have prevented me from contacting you at all. Can you help me.Desired Settlement: We would like to proper amount refunded to his gift card. We now know that Barnes and Noble cannot support the sale of gift items to another account and we will not even attempt it again. But, we do believe that he deserves to have his account credited with the money that is his. I don't want to even attempt getting the books anymore, it is just too much of an issue. Thank you for any assistance. I hope that this is going to the corporate office. Since it was an on line purchase, I assume that this is where it is intended to be sent. It is an on line e book purchase and from what I can find this is the corporate address. Thank you.

Business

Response:

We reviewed the complaint submitted by [redacted].

We appreciate that Mr. and Mrs. [redacted] has selected Barnes & Noble as their Bookseller of choice and regret that the NOOK Book orders intended as a gift were not received.

We have issued a full refund for the ten NOOK Book gift orders Mr. [redacted] submitted via his online account. The refunds have been issued to Mr. [redacted] original method of payment totaling $65.10.

We have left a voicemail for Mrs. [redacted] should she require any further assistance, she may contact me directly at ###-###-#### M-F 9am-5:30pm EST. Please do not hesitate to contact me should you have any further questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This may be a second answer. The money in question has not appeared in my husband's gift card account which was used to purchase the books in question. Until that happens this incident is not resolved. The letter and phone call are from July [redacted] and it is now August [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We reviewed the follow up complaint submitted by [redacted].

The refunds were issued to the original gift card used on the orders, however, for security reasons, our Barnes & Noble Gift Card have a limited number of reloads and so the funds did not return to the original card. We therefore processed a new electronic gift card which was sent to the email address used on the order.

If Mrs. [redacted] requires any further assistance, she may contact me directly at ###-###-#### M-F 9am - 5:30pm EST. Please do not hesitate to contact me should you have any further questions or concerns.

Review: I placed an order for nook hd+ device from Barnes Noble online store on May.**, order number[redacted] When I placed the order, I participated in a Barnes Noble referral promotion by using the link in the referral promotion email. The email is attached at the end of this section. After I placed the order, I did live chat with a Barnes Noble customer service rep and confirmed the referral promotion with her([redacted]). [redacted] said the record showed code entered in the order includes me to the referral promo. She also suggest wait within 8-10 weeks for the eGift card credit to be sent to myself and my friend via email. [redacted] also promised I can return the device if I didn't receive the eGiftCard. I waited 10 weeks and just received nothing from Barnes Noble. I called them on Jul[redacted]. A lady said she understood the issue and also submitted the request to their Gift Card department. I should expect the eGiftCard in 2 to 3 business days. I waited for another week and again I received nothing. I called Barnes Noble again and was told the same story one more time. They don't want to solve the issue at all. Barnes Noble just used the promotion to allure customer place the order but failed honor the promotion credit. This is the referral promotion email I received on May.** and I placed the order by using the link on the same day. Your friend [redacted] thinks you’ll love NOOK® HD Tablets. They’ve got everything you could want in a tablet, including high-resolution screens and access to 3 million books, apps, movies, magazines, web, and email. Buy one using the personalized link below, enter your coupon code at check-out (code will be provided when you click shop now), and we’ll give both you - and [redacted] - a $25 B&N gift card. Visit the NOOK Store™ and shop now. Sincerely, The NOOK Team

Business

Response:

Dear [redacted],

We reviewed the complaint submitted by [redacted].

We appreciate that [redacted] has made NOOK her Tablet of choice and regret that she has not received her $25 Barnes & Noble Gift Card for her NOOK purchase using our NOOK® Refer­ a-Friend Program. We have therefore sent [redacted] the $25 Barnes & Noble eGift card to the email address used to place the order.

We have attempted to speak with [redacted] to confirm the email address of the person who referred her to the promotional offer; however, we have not received a response to our inquiry.

If [redacted] requires any further assistance, she may contact me directly at ###-###-#### M-F

9am - 5:30pm EST.

Please do not hesitate to contact me should you have any further questions or concerns.

Review: I ordered a textbook online on the condition that it would be delivered within 14 business days. My card was charged the price + tax + shipping. One month later, Almost a month later, I still haven't received the textbook. So, I had to buy the textbook from somewhere else. Twice I asked for a refund on two seperate occassions, each time they refuse, then they promise to process my refund within 72 hours, but they never do.Desired Settlement: Total refund of $6.14 = price($1.99) + tax($0.16) + shipping($3.99)Even if I receive the textbook after I file this complain, I am not going to it because it is unreasonably late beyond the maximum promised date of delivery which is 8/24/2015.

Consumer

Response:

At this time, I have not been contacted by barnes & noble booksellers, inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: Bn.Com charged 2 charges of $5.99 and 10 charges of $2.99 without my permission since April 2015 2 months AFTER I had canceled my subscription over the phone. I also had removed my credit card from my account at the same time of the cancelation. I brought it to [redacted] attention, but they refuse to refund my money back..Desired Settlement: Refund ALL charges that were charged since April of 2015

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I would like you to know that I find the fact that Barnes and Noble claims to be "not responsible" for books that can't be found in their warehouse a complete breech of customer service and trust.

My daughter rented textbooks for school (one from Barnes and Noble.com and one from [redacted].com). She accidentally sent the [redacted] book to Barnes and Noble. B&N accepted the book, and sent me an email saying "thanks for the return" apparently without actually verifying that the appropriate book was returned.

Once I realized that the wrong book was sent to B&N, I requested an inquiry to find the book that was accepted inappropriately. I also then mailed back the appropriate book that was in fact rented from B&N. They sent me a second "thank you" email.

So now, B&N has accepted two book from me, one which does not belong to them.

I just recently received an email saying that B&N can find the book and they are sorry for the inconvenience.

Today, I called B&N customer service to find out how it is that they are not responsible for their inventory, and I was told by the manager's supervisor, "Well, once our warehouse says they don't know where the book is that's all we can do."

So, B&N received a book, put it on their shelf, they lost it, and somehow they're not responsible for losing it.

I'm appalled at the lack of ethics in this matter and would like to file a complaint.Desired Settlement: I would like for B&N to return the book that does not belong to them. They clearly have one more book in inventory than they own. It's not theirs, it is in fact mine, as [redacted] charged us the purchase price for not returning it in time. Barnes and Noble is steeling from me by not returning that which does not belong to them.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved.

They magically found "our book" and mailed it the next day. It is technically not our book, because the book came with a digital learning CD that my daughter kept inside the pocket in her book. The book they shipped us did not have the learning CD inside. We are still ultimately unsatisfied with their response, but have just moved on with life.

Sincerely,[redacted]

Review: Received product Nook Color for Christmas and was very happy with it, but now the cable does not charge the unit and when I went to the local B&N store was told that the product has a design issue with the cable and cables are unavailable at store level so I needed to call [redacted]. Did so, but was told I could not be understood so looked online thru a lot of other reviews and comments from people indicating this same issue so called corporate and was informed that there are various scenarios: that the cables are no longer available; that they are are in high demand so go out quickly; that the only way to get one is to buy one online at the website and wait for it to come in; that it is no longer in warranty....and on and on...so basically this is a product that was made, had a defect design but was not recalled to fix??? and is no longer supported and yet sold??? How is that good business?? At least they could give one a substantial trade in value for a product that would be capable of being recharged with a universal cable offered on the market!Desired Settlement: Would like a replacement cable that would charge the Nook Color; Recall and redesign the Nook Color to correct design flaw causing this issue; or offer a substantial replacement value towards another Nook.

Consumer

Response:

I have received a replacement cord via [redacted] Barnes and Noble/ [redacted] and the Nook Color is now operational. Thank you very much.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They have had over a month to issue me a refund of $242 that I was guaranteed. They recieved the book back on 1/**/15 in good condition. A week later, I began what became approximately 5-8 phone calls to the company asking where my refund was. I was told each time that it should show up soon in my online banking because the refund was processed on their end. On 2/**/15, I asked for a supervisor. She told me she saw where the refund was held up on their end and that she would fix that and I would have the money within 48 hours. On 3/*/15, I speak with another supervisor and she informs me that she would have to manually push the refund through herself and to give it 5-7 business days. I have no faith in that 5-7 business days and do not wish to wait that long to find that, once again, I have no refund in my account. I am tired of getting a different answer each time. Over a month should be plenty of time to issue, process, and complete a refund. This is a lot of money for my status as a graduate student and the bills I pay monthly.Desired Settlement: I simply want the refund for the exact amount to come through. $242.73

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December **, 2014 I purchased two books from Barns and Nobel via their web site. My account, #[redacted], had $33 in gift card dollars on the account prior to my purchase. The first book was $14.98 with tax and was deducted from the account balance. The second one was $10.70. I didn't realize, until I received my credit card statement, the the cost of the second book was charged to the credit card instead of being deducted from, what should have been, the remaining balance. After I noticed the charge on my credit card statement, I checked my account and found that the balance was zero. There was no accounting for the $18.02 that should have still been on the account. Oddly, there are four orders that show up on the account for purchases on December **, 2014. Two were for the two books I purchased showing the dollar amounts as described above and two were for the same two books but showing zero dollar amounts. All four had unique order numbers.

On December **, 2014 I contacted Barns and Noble support via their web site. I received a response on December **, 2014 asking for additional information, order numbers in particular, which I promptly provided. I have not heard back from them since the initial reply. I attempted to get a status update twice since submitting the information that they requested, but they have been silent.

My fear is that their system may have been hacked and they are reluctant to address this. The status of the account and what transpired on December **, 2014 seems odd to me. They have done nothing to allay my fear only increase it by their silence.Desired Settlement: credit or refund the amount charged to the credit card and put what should have remained on the account after the transactions back onto the account.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Barnesandnoble.com LLC has been resolved.On January **, 2015 I received a notice from Barns & Noble that they have refunded the $10.70 for the purchase of the second book I purchased. I verified this with the credit card company. They did not, however, restore the few dollars that should have still been on my account balance. Because the balance that should have been restored involves very little money, I am willing to consider the issue resolved.The more important point overall is not the money involved but the extremely poor business practices employed by Barns & Nobel. They obviously have little respect for their customers or the Revdex.com. Their failure to communicate with a customer having a problem or the Revdex.com with a formal complaint shows an arrogance that should not be ignored. I strongly urge your organization to warn the public about this company's poor handling of consumer complaints.Thank you very much for your efforts in this matter. It's unfortunate that the matter could not be resolved without additional help!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On 12/**/14, I ordered (2) $15.00 gift cards from Barnes and Noble via their web page (order #[redacted]). I received 1 card, called Barnes and Noble and they said to wait an additional week to see if other card would arrive. A week passed, no card. Called Barnes and Noble and they stated that the other card must be lost and they would issue another one. 2nd card comes in on the December [redacted]. I had since filed a complaint with my credit card company, which I had purchased gift cards with,. I tried to use 2nd card, and much to my surprise, their was zero balance on card. I checked the balance of the first, unused, card to find out that their was zero balance. NUMEROUS calls were made to Barnes and Nobles, all stating that I would receive a full refund. My last conversation with Barnes and Noble I was told that I could not get a refund due to complaint filed with my credit card. Now, 90 days later, I still have not received a refund, and/or replacement gift cards.Desired Settlement: $30.00, refund for (2) $15.00 gift cards.

Consumer

Response:

At this time, I have not been contacted by Barnesandnoble.com LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hello,I have contacted Barnes and Noble customer service three times about faulty charger for Nook HD+ tablet. First two times was online chat and third was a phone call. In first case I was told by customer service representative that BN will send a new charger the next day. After not receiving anything from BN over the next three weeks, I contacted online support second time. In second conversation, I was told that first time BN support did not have chargers in stock, but this time they do and they will send charger the next day. Today is month latter, and I just called customer service and I was told that BN customer service does not have charger available for shipping. I also spoke with CSR supervisor ([redacted]) and he confirmed that they don't have chargers available and only option I have is to contact management. When I asked to speak with management, [redacted] informed me that only option for contacting management is to send email to [redacted]. After quick Internet search for this email address, I found other BN customers giving same answers with no solution or reply from BN management.The most interesting part of all this is that you can buy charger on BN website http[redacted], but they will not replace faulty charger. As of today, I have a charger that does not work, I have a tablet that does not work, and I have BN corporation that does not care about customers.To anybody who reads this: Barnes and Noble tablet is good table, however Barnes and Noble Customer Service is the worst thing. Buy [redacted] products. To investors, run away from Barnes and Noble.Thank you.Desired Settlement: Option:1. Replace faulty charger with new charger that works 2. If Barnes and Noble does not want to replace faulty charger, Barnes and Noble can send me complete NEW Nook HD+ tablet3. Refund my money for Nook HD+ tablet

Business

Response:

Dear [redacted],

We reviewed the complaint submitted by [redacted].

We appreciate that [redacted] has made NOOK his device of choice and regret the difficulties he has experienced in obtaining a replacement charging kit.

Our records indicate [redacted] was promised a replacement charging kit on October *, 2013 and again on October **, 2013. We show that the agents submitted the requests accordingly; however due to a system issue, which has since been resolved, the orders were cancelled. We truly apologize for the inconvenience this has caused [redacted].

Upon receipt of [redacted]'s complaint, we immediately shipped a new cable and adapter via UPS tracking #[redacted] which shows delivered on November **, 2013. If [redacted] should experience any other issues with his device or the charger, I ask that he contact me at [redacted] M - F 9am - 5:30pm EST. Iwill immediately address any issues he may have.

Please do not hesitate to contact me should you have any further questions or concerns.

[redacted] **

Sr. Consumer Affairs Advocate Barnes & Noble [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.