Initial Business Response / [redacted] (1000, 6, 2015/04/10) */ Mr [redacted] brought his 98,mile Dodge truck that he had just purchased to our service department for diagnosis of a vibrationThe technician assigned to this complaint is very experienced and trainedHe is certified to the manufacturer's highest standardHe disassembled the drive line and closely inspected the componentsHe determined that U joints and a bearing needed replacementMr [redacted] declined the repair and took his vehicle to a repair facility that does not employ technicians trained to the same level as our manufacturer-certified techniciansThat repair shop did a minor repair and to my understanding did not closely inspect the components identified by our technician as needing repair When Mr [redacted] called to request a refund we invited him to come in and allow us to, at our expense, disassemble the components in question and show him the worn partsHe declined We stand by our diagnosis and do not feel a refund is justified Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I specifically told [redacted] that I did not have $to repair the driveline until the end of the month as I am disabled and live on Social SecurityDuring the write up of my request I specifically told [redacted] that I wanted to know if the vehicle was safe to driveShe did not show me any of the worn parts with her estimateI felt the cost was extremely high for a driveline repair as I priced the parts at close to $for all three ujoints [redacted] e did not indicate the vehicle was unsafe to driveWhen I got on the road the vehicle was vibrating so badly I had to reduce speed and run with my flashers on in the slow laneI limped the truck to Midas Muffler where an ASE Master Mechanic checked the vibration and found a upper balljoint ready to snapHe replaced the upper ball and control armHe said the tires were cupped so I replaced the cupped tiresI also asked Midas to replace the driveline ujoints which they did for a cost of $which is over $less than the Barnett estimateThe vehicle now has no vibration and is safe to drive [redacted] was negligent in informing me the vehicle was unsafe to drive and failed to inform her mechanic to determine safety of the vehicle on the roadThe mechanic at Barnett failed to check the suspension system and missed entirely the loose balljoint and the cupped tiresAs the purpose of this complaint is to promote Better Business, any casual observer can see the negligence of both [redacted] and the mechanic at Barnett to address my concerns and further engaged in price gouging to repair the driveline at a outrageous price of $when I got the driveline repaired, all three ujoints for a total price of $Barnett Dodge treated me with disrespect for customer service and failed to perform a safety check of the vehicle and failed to involve me in showing me any worn parts or explaining why they were badThe Service Manager offered to correct the negligence by showing me the bad parts if I would drive back into his shop which I felt was a great inconvenience when the bad parts should have been shown to me at the time of inspectionIn brief the diagnosis I paid for at Barnett was incomplete and deficient of quality service and involved considerable attempt to price gouge me on the repair
Hi steve, the reason why I say that is when I twst drove the car it was on empty a week la4er when I purhased it was a little more fuel maybe 3or 4 gallons after I purchased it. When I tried to fuel it tuesday evening the night after the gas pump kept clicking off after like evey ten cents worfh of...
fuel. I left that gas station and tried another same probem I was abe to squeze abut or dolars of gas in took anout tn mins to keep re squzzin nozle after every few cents. the nexy day I went to another gas statin to ty again worried bout criving to far because I nly hve like 3 galons in the tank same probkem I stayed at the gas staing for about 20 mins ting to fuel my tank ale to get a half a tank in after a painful processof the nozzle clicking iff every few cents I wnt home clled barneet talked to a jessica told her the probkem I was having she told me she would have amager call me after about 20 mins dan who sold me the car not the manger called and prett much said thats part of buying a car as is. he said he put as in it and had no problem which I am sorry I do not beleive of couse he woudnt sy if did 2 days kater and still no manger has called me. I do beleive that they knew there was a problem and didnt disclose it to me i talked to a mechanic and he saif no that problem doesnt usually just start over night and he sid any replicable bussines would at least look at it after they sold it to me I know I bought the car as is and I have baughten crs as s before but I have never ad a proble right off the bat. Putting gas in the car is critical part of drivingt a car. If you have any questins please call me
Initial Business Response /* (1000, 6, 2015/04/10) */
Mr. [redacted] brought his 98,000 mile Dodge truck that he had just purchased to our service department for diagnosis of a vibration. The technician assigned to this complaint is very experienced and trained. He is certified to the manufacturer's...
highest standard. He disassembled the drive line and closely inspected the components. He determined that 3 U joints and a bearing needed replacement. Mr. [redacted] declined the repair and took his vehicle to a repair facility that does not employ technicians trained to the same level as our manufacturer-certified technicians. That repair shop did a minor repair and to my understanding did not closely inspect the components identified by our technician as needing repair.
When Mr. [redacted] called to request a refund we invited him to come in and allow us to, at our expense, disassemble the components in question and show him the worn parts. He declined.
We stand by our diagnosis and do not feel a refund is justified.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically told [redacted] that I did not have $1250 to repair the driveline until the end of the month as I am disabled and live on Social Security. During the write up of my request I specifically told [redacted] that I wanted to know if the vehicle was safe to drive. She did not show me any of the worn parts with her estimate. I felt the cost was extremely high for a driveline repair as I priced the parts at close to $100 for all three ujoints. [redacted]e did not indicate the vehicle was unsafe to drive. When I got on the road the vehicle was vibrating so badly I had to reduce speed and run with my flashers on in the slow lane. I limped the truck to Midas Muffler where an ASE Master Mechanic checked the vibration and found a upper balljoint ready to snap. He replaced the upper ball and control arm. He said the tires were cupped so I replaced the cupped tires. I also asked Midas to replace the driveline ujoints which they did for a cost of $350 which is over $900 less than the Barnett estimate. The vehicle now has no vibration and is safe to drive. [redacted] was negligent in informing me the vehicle was unsafe to drive and failed to inform her mechanic to determine safety of the vehicle on the road. The mechanic at Barnett failed to check the suspension system and missed entirely the loose balljoint and the cupped tires. As the purpose of this complaint is to promote Better Business, any casual observer can see the negligence of both [redacted] and the mechanic at Barnett to address my concerns and further engaged in price gouging to repair the driveline at a outrageous price of $1250. when I got the driveline repaired, all three ujoints for a total price of $350. Barnett Dodge treated me with disrespect for customer service and failed to perform a safety check of the vehicle and failed to involve me in showing me any worn parts or explaining why they were bad. The Service Manager offered to correct the negligence by showing me the bad parts if I would drive back into his shop which I felt was a great inconvenience when the bad parts should have been shown to me at the time of inspection. In brief the diagnosis I paid for at Barnett was incomplete and deficient of quality service and involved considerable attempt to price gouge me on the repair.
As Mr. [redacted] knows, he received a refund from the Gap Insurance Company and from us. He understands that the double refund was in error (we thought the Gap Company would refund to us) and he agreed to repay us if we would allow him some time to do so. His agreement was to begin...
making payments the first week in January but was busy and traveling and the first installment was made this week. We expect him to make good on his promise of repayment.
I am rejecting this response because: I traded the jeep in and maybe Aly refunded it to Ideal Credit union???? I never personally got a "Double" Payment. I had to bring this Jeep in to Barnett and Tire Pros around 6-9 Times for repairs and the last straw was the TRANSMISSION WENT OUT AT 60,000 MILES! So I had over $700 - $900 in deductibles for warranty work! THANK GOD I PURCHASED A WARRANTY BECAUSE I WOULD HAVE BEEN OUT THOUSANDS OF DOLLARS WITH THE JEEP!! I am out $1800.00 on "2" sets of tires because they said the struts were not bad and I brought it to Tire Pros and that day got the Struts approved and replaced with no issues. Barnett turned me away and said they were fine and THEY WERE NOT! I had nothing but problems with this from day one and I'm out a lot of money out of my own pocket!!
I am rejecting this response because:I go to car brand DEALERS to get the best diagnosis and the best repair. In this case I received neither. When the problem was diagnosed by Barnett they should have told me upfront by phone that there was probably more work needed or at least that the $900 may not be all the work required to fix the AC problem! Instead I was mislead and paid the $900 only to be hit again for the SAME PROBLEM...the AC didn't work! It must be a complex AC as they see to have wanted $4000 to repair the AC on the 2005 car that was only worth $1000 ! As they are the car experts, I'm sure they knew what they were doing when they set up this scam!
Initial Business Response / [redacted] (1000, 6, 2015/04/10) */ Mr [redacted] brought his 98,mile Dodge truck that he had just purchased to our service department for diagnosis of a vibrationThe technician assigned to this complaint is very experienced and trainedHe is certified to the manufacturer's highest standardHe disassembled the drive line and closely inspected the componentsHe determined that U joints and a bearing needed replacementMr [redacted] declined the repair and took his vehicle to a repair facility that does not employ technicians trained to the same level as our manufacturer-certified techniciansThat repair shop did a minor repair and to my understanding did not closely inspect the components identified by our technician as needing repair When Mr [redacted] called to request a refund we invited him to come in and allow us to, at our expense, disassemble the components in question and show him the worn partsHe declined We stand by our diagnosis and do not feel a refund is justified Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I specifically told [redacted] that I did not have $to repair the driveline until the end of the month as I am disabled and live on Social SecurityDuring the write up of my request I specifically told [redacted] that I wanted to know if the vehicle was safe to driveShe did not show me any of the worn parts with her estimateI felt the cost was extremely high for a driveline repair as I priced the parts at close to $for all three ujoints [redacted] e did not indicate the vehicle was unsafe to driveWhen I got on the road the vehicle was vibrating so badly I had to reduce speed and run with my flashers on in the slow laneI limped the truck to Midas Muffler where an ASE Master Mechanic checked the vibration and found a upper balljoint ready to snapHe replaced the upper ball and control armHe said the tires were cupped so I replaced the cupped tiresI also asked Midas to replace the driveline ujoints which they did for a cost of $which is over $less than the Barnett estimateThe vehicle now has no vibration and is safe to drive [redacted] was negligent in informing me the vehicle was unsafe to drive and failed to inform her mechanic to determine safety of the vehicle on the roadThe mechanic at Barnett failed to check the suspension system and missed entirely the loose balljoint and the cupped tiresAs the purpose of this complaint is to promote Better Business, any casual observer can see the negligence of both [redacted] and the mechanic at Barnett to address my concerns and further engaged in price gouging to repair the driveline at a outrageous price of $when I got the driveline repaired, all three ujoints for a total price of $Barnett Dodge treated me with disrespect for customer service and failed to perform a safety check of the vehicle and failed to involve me in showing me any worn parts or explaining why they were badThe Service Manager offered to correct the negligence by showing me the bad parts if I would drive back into his shop which I felt was a great inconvenience when the bad parts should have been shown to me at the time of inspectionIn brief the diagnosis I paid for at Barnett was incomplete and deficient of quality service and involved considerable attempt to price gouge me on the repair
Hi steve, the reason why I say that is when I twst drove the car it was on empty a week la4er when I purhased it was a little more fuel maybe 3or 4 gallons after I purchased it. When I tried to fuel it tuesday evening the night after the gas pump kept clicking off after like evey ten cents worfh of...
fuel. I left that gas station and tried another same probem I was abe to squeze abut or dolars of gas in took anout tn mins to keep re squzzin nozle after every few cents. the nexy day I went to another gas statin to ty again worried bout criving to far because I nly hve like 3 galons in the tank same probkem I stayed at the gas staing for about 20 mins ting to fuel my tank ale to get a half a tank in after a painful processof the nozzle clicking iff every few cents I wnt home clled barneet talked to a jessica told her the probkem I was having she told me she would have amager call me after about 20 mins dan who sold me the car not the manger called and prett much said thats part of buying a car as is. he said he put as in it and had no problem which I am sorry I do not beleive of couse he woudnt sy if did 2 days kater and still no manger has called me. I do beleive that they knew there was a problem and didnt disclose it to me i talked to a mechanic and he saif no that problem doesnt usually just start over night and he sid any replicable bussines would at least look at it after they sold it to me I know I bought the car as is and I have baughten crs as s before but I have never ad a proble right off the bat. Putting gas in the car is critical part of drivingt a car. If you have any questins please call me
Initial Business Response /* (1000, 6, 2015/04/10) */
Mr. [redacted] brought his 98,000 mile Dodge truck that he had just purchased to our service department for diagnosis of a vibration. The technician assigned to this complaint is very experienced and trained. He is certified to the manufacturer's...
highest standard. He disassembled the drive line and closely inspected the components. He determined that 3 U joints and a bearing needed replacement. Mr. [redacted] declined the repair and took his vehicle to a repair facility that does not employ technicians trained to the same level as our manufacturer-certified technicians. That repair shop did a minor repair and to my understanding did not closely inspect the components identified by our technician as needing repair.
When Mr. [redacted] called to request a refund we invited him to come in and allow us to, at our expense, disassemble the components in question and show him the worn parts. He declined.
We stand by our diagnosis and do not feel a refund is justified.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically told [redacted] that I did not have $1250 to repair the driveline until the end of the month as I am disabled and live on Social Security. During the write up of my request I specifically told [redacted] that I wanted to know if the vehicle was safe to drive. She did not show me any of the worn parts with her estimate. I felt the cost was extremely high for a driveline repair as I priced the parts at close to $100 for all three ujoints. [redacted]e did not indicate the vehicle was unsafe to drive. When I got on the road the vehicle was vibrating so badly I had to reduce speed and run with my flashers on in the slow lane. I limped the truck to Midas Muffler where an ASE Master Mechanic checked the vibration and found a upper balljoint ready to snap. He replaced the upper ball and control arm. He said the tires were cupped so I replaced the cupped tires. I also asked Midas to replace the driveline ujoints which they did for a cost of $350 which is over $900 less than the Barnett estimate. The vehicle now has no vibration and is safe to drive. [redacted] was negligent in informing me the vehicle was unsafe to drive and failed to inform her mechanic to determine safety of the vehicle on the road. The mechanic at Barnett failed to check the suspension system and missed entirely the loose balljoint and the cupped tires. As the purpose of this complaint is to promote Better Business, any casual observer can see the negligence of both [redacted] and the mechanic at Barnett to address my concerns and further engaged in price gouging to repair the driveline at a outrageous price of $1250. when I got the driveline repaired, all three ujoints for a total price of $350. Barnett Dodge treated me with disrespect for customer service and failed to perform a safety check of the vehicle and failed to involve me in showing me any worn parts or explaining why they were bad. The Service Manager offered to correct the negligence by showing me the bad parts if I would drive back into his shop which I felt was a great inconvenience when the bad parts should have been shown to me at the time of inspection. In brief the diagnosis I paid for at Barnett was incomplete and deficient of quality service and involved considerable attempt to price gouge me on the repair.
As Mr. [redacted] knows, he received a refund from the Gap Insurance Company and from us. He understands that the double refund was in error (we thought the Gap Company would refund to us) and he agreed to repay us if we would allow him some time to do so. His agreement was to begin...
making payments the first week in January but was busy and traveling and the first installment was made this week. We expect him to make good on his promise of repayment.
I am rejecting this response because: I traded the jeep in and maybe Aly refunded it to Ideal Credit union???? I never personally got a "Double" Payment. I had to bring this Jeep in to Barnett and Tire Pros around 6-9 Times for repairs and the last straw was the TRANSMISSION WENT OUT AT 60,000 MILES! So I had over $700 - $900 in deductibles for warranty work! THANK GOD I PURCHASED A WARRANTY BECAUSE I WOULD HAVE BEEN OUT THOUSANDS OF DOLLARS WITH THE JEEP!! I am out $1800.00 on "2" sets of tires because they said the struts were not bad and I brought it to Tire Pros and that day got the Struts approved and replaced with no issues. Barnett turned me away and said they were fine and THEY WERE NOT! I had nothing but problems with this from day one and I'm out a lot of money out of my own pocket!!
I am rejecting this response because:I go to car brand DEALERS to get the best diagnosis and the best repair. In this case I received neither. When the problem was diagnosed by Barnett they should have told me upfront by phone that there was probably more work needed or at least that the $900 may not be all the work required to fix the AC problem! Instead I was mislead and paid the $900 only to be hit again for the SAME PROBLEM...the AC didn't work! It must be a complex AC as they see to have wanted $4000 to repair the AC on the 2005 car that was only worth $1000 ! As they are the car experts, I'm sure they knew what they were doing when they set up this scam!