On June 30 at 4:30pm [redacted] from Tracy Cellular City left me a voice mail. I called him back at 4:45pm he asked me to bring the tablet back to a different location in Tracy and that he would take care of it for me. He said he runs other cellphone repair centers in...
Tracy. About 7pm the same day I meet him at Cellular and Repair 1230 W 11th St. I explain the whole situation and showed him how the devise was not repair and was mishandle, the frame was bended and damage, he seemed to understand, sounded like he care for his customers and his work, he asked me to leave the table and give him 3 days to fix it or he would process a full refund. I waited 1 week and did not hear back from him. I stared calling him on Wednesday 7/8, He ignores my calls, disconnects the call and does not allow me to leave a voice mail. I send him a text on 7/9 asking for an update, for my tablet back and for him to get back to me. He has not reply. He is clearly not willing to resolve this issue and now wants to keep my devise. I have spent too much time on this already. To resolve this complain I am asking for the replacement value of tablet $270.00 and the repair cost of $75.00 that I paid them. A total of $345.00, they have had the devise for almost 1 month, they were unable to deliver the service and had damage it even further.Thank you,[redacted]
On June 30 at 4:30pm [redacted] from Tracy Cellular City left me a voice mail. I called him back at 4:45pm he asked me to bring the tablet back to a different location in Tracy and that he would take care of it for me. He said he runs other cellphone repair centers in...
Tracy. About 7pm the same day I meet him at Cellular and Repair 1230 W 11th St. I explain the whole situation and showed him how the devise was not repair and was mishandle, the frame was bended and damage, he seemed to understand, sounded like he care for his customers and his work, he asked me to leave the table and give him 3 days to fix it or he would process a full refund. I waited 1 week and did not hear back from him. I stared calling him on Wednesday 7/8, He ignores my calls, disconnects the call and does not allow me to leave a voice mail. I send him a text on 7/9 asking for an update, for my tablet back and for him to get back to me. He has not reply. He is clearly not willing to resolve this issue and now wants to keep my devise. I have spent too much time on this already. To resolve this complain I am asking for the replacement value of tablet $270.00 and the repair cost of $75.00 that I paid them. A total of $345.00, they have had the devise for almost 1 month, they were unable to deliver the service and had damage it even further.Thank you,[redacted]