Complaint: [redacted] I am rejecting this response because:The work performed at Global was inferiorThe age of the vehicle has nothing to do with the repairAll cars age and all cars require repair and maintenanceMr [redacted] failed to disclose that the extensive history includes every oil change, car wash, tire rotation, light bulb replacement and other non-oil leak related-items; items unrelated to the oil leak that Global was paid to repair and failed to fixAnd in the documentation I have attached, you'll find the amount of times theGlobal has taken on and off the oil pan as they attempted to diagnose the issueThey have made me repair every seal under the engine, at my expense, yet oil leak remains and has been pin-pointed to the location they worked onAs you'll also notice the reason I am brining in the vehicle each time is for "an oil-leak," which they were paid to repair, yet they admit each time the vehicle is brought back, the leak is still present and all in the same location It is not fair for me, as the consumer to continue with this dealershipThey have had opportunities to diagnose and repair the vehicle properlyThey have failed to do that and as you'll find on the last page of the attached PDF, I visited another GM-certified dealer on 12/27; directly after my last visit with Global (that they did not provide documentation for, who provided their un-biased and certified observation; which was alarmingIt is not uncommon for cars, like those sold at Global, to last upwards of 200-250,miles with proper maintenance and repairWhat Mr [redacted] failed to mention in his response was how many times I brought it back for them to fix THEIR mistake and now, for not ordering the oil pan and stripping the threads on the block because one of their techs overtightened and stripped the blocks threads, which required them to further attempt to repair their issue, they had to drill into the block to put an overzied bolt, which as noted by [redacted] on the last page of the supplied PDF, caused possible block damageToday, the oil leak still remains and is leaking from points, all associated with the pan and the work done by GlobalAnd about the loaner and the or 3x; that was the least they could do for the countless inconveniencesOne of the occassions I was there, with the replacement of the rear main seal, a job that takes 10-hours to do; took them over weeks to do it due to issues they had with the techI have been more than fair, and extremely patient, but times visiting this dealer for proper repair on the same concern; and now since they damaged the oil pan and block with the oversized bolt (also there's a cracked bolt noted); I have no choice but to reject Mr***'s responseThe responsibilty is on the dealership to make arrangements to have my vehicle properly repaired at their expenseI am covered under their 12,mile/month warrantyI have lost all confidence in this dealership and will accept any other GM-certified dealership to make the necessary repairs (that Global couldn't figure out and caused further damage attempting to repair), at Global's expense or I'll have to escalate the issueThank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: as of today, [redacted] still has not received this checkI just got off the phone with them Regards, [redacted]
With regard to *** *** complaint, please be advised that we apologize for the delay in refunding her sales tax it was due to an oversight of our Accounting Department. I have attached a copy of the check, made payable to *** *** *** that is being mailed out today.
This represents a full credit of the amount Ms*** was looking forOnce again, please accept our apology for the delay
Complaint: [redacted]
I am rejecting this response because: as of today, [redacted] still has not received this check. I just got off the phone with them.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The work performed at Global was inferior. The age of the vehicle has nothing to do with the repair. All cars age and all cars require repair and maintenance. Mr. [redacted] failed to disclose that the extensive history includes every oil change, car wash, tire rotation, light bulb replacement and other non-oil leak related-items; items unrelated to the oil leak that Global was paid to repair and failed to fix. And in the documentation I have attached, you'll find the amount of times theGlobal has taken on and off the oil pan as they attempted to diagnose the issue. They have made me repair every seal under the engine, at my expense, yet oil leak remains and has been pin-pointed to the location they worked on. As you'll also notice the reason I am brining in the vehicle each time is for "an oil-leak," which they were paid to repair, yet they admit each time the vehicle is brought back, the leak is still present and all in the same location. It is not fair for me, as the consumer to continue with this dealership. They have had 9 opportunities to diagnose and repair the vehicle properly. They have failed to do that and as you'll find on the last page of the attached PDF, I visited another GM-certified dealer on 12/27; directly after my last visit with Global (that they did not provide documentation for, who provided their un-biased and certified observation; which was alarming. It is not uncommon for cars, like those sold at Global, to last upwards of 200-250,000 miles with proper maintenance and repair. What Mr. [redacted] failed to mention in his response was how many times I brought it back for them to fix THEIR mistake and now, for not ordering the oil pan and stripping the threads on the block because one of their techs overtightened and stripped the blocks threads, which required them to further attempt to repair their issue, they had to drill into the block to put an overzied bolt, which as noted by [redacted] on the last page of the supplied PDF, caused possible block damage. Today, the oil leak still remains and is leaking from 3 points, all associated with the pan and the work done by Global. And about the loaner and the 2 or 3x; that was the least they could do for the countless inconveniences. One of the occassions I was there, with the replacement of the rear main seal, a job that takes 10-12 hours to do; took them over 2 weeks to do it due to issues they had with the tech. I have been more than fair, and extremely patient, but 9 times visiting this dealer for proper repair on the same concern; and now since they damaged the oil pan and block with the oversized bolt (also there's a cracked bolt noted); I have no choice but to reject Mr. [redacted]'s response. The responsibilty is on the dealership to make arrangements to have my vehicle properly repaired at their expense. I am covered under their 12,000 mile/12 month warranty. I have lost all confidence in this dealership and will accept any other GM-certified dealership to make the necessary repairs (that Global couldn't figure out and caused further damage attempting to repair), at Global's expense or I'll have to escalate the issue. Thank you.
Regards,
[redacted]
We have gone over Mr. [redacted]’s complaint and feel thecomplaints noted are somewhat unjust. The first time this vehicle arrived at our dealership was April 28, 2014with 106,212 miles on it. The customer hasbeen back several times after that. Numerous times this customer’s repairs...
were discounted and we have evensupplied him with a loaner vehicle.It is possible that the vehicle at its age can be leakingsomewhere else in the engine. Thewarranty history on this vehicle is extensive, visiting other dealers in excessof 95 times. Consequently, most of thework was done elsewhere then brought here.We have repaired Mr. [redacted]’s vehicle and supplied thevehicle with new parts, in addition, at his request, we have discounted hiswork. We cannot reimburse him for therepairs done.
Complaint: [redacted] I am rejecting this response because:The work performed at Global was inferiorThe age of the vehicle has nothing to do with the repairAll cars age and all cars require repair and maintenanceMr [redacted] failed to disclose that the extensive history includes every oil change, car wash, tire rotation, light bulb replacement and other non-oil leak related-items; items unrelated to the oil leak that Global was paid to repair and failed to fixAnd in the documentation I have attached, you'll find the amount of times theGlobal has taken on and off the oil pan as they attempted to diagnose the issueThey have made me repair every seal under the engine, at my expense, yet oil leak remains and has been pin-pointed to the location they worked onAs you'll also notice the reason I am brining in the vehicle each time is for "an oil-leak," which they were paid to repair, yet they admit each time the vehicle is brought back, the leak is still present and all in the same location It is not fair for me, as the consumer to continue with this dealershipThey have had opportunities to diagnose and repair the vehicle properlyThey have failed to do that and as you'll find on the last page of the attached PDF, I visited another GM-certified dealer on 12/27; directly after my last visit with Global (that they did not provide documentation for, who provided their un-biased and certified observation; which was alarmingIt is not uncommon for cars, like those sold at Global, to last upwards of 200-250,miles with proper maintenance and repairWhat Mr [redacted] failed to mention in his response was how many times I brought it back for them to fix THEIR mistake and now, for not ordering the oil pan and stripping the threads on the block because one of their techs overtightened and stripped the blocks threads, which required them to further attempt to repair their issue, they had to drill into the block to put an overzied bolt, which as noted by [redacted] on the last page of the supplied PDF, caused possible block damageToday, the oil leak still remains and is leaking from points, all associated with the pan and the work done by GlobalAnd about the loaner and the or 3x; that was the least they could do for the countless inconveniencesOne of the occassions I was there, with the replacement of the rear main seal, a job that takes 10-hours to do; took them over weeks to do it due to issues they had with the techI have been more than fair, and extremely patient, but times visiting this dealer for proper repair on the same concern; and now since they damaged the oil pan and block with the oversized bolt (also there's a cracked bolt noted); I have no choice but to reject Mr***'s responseThe responsibilty is on the dealership to make arrangements to have my vehicle properly repaired at their expenseI am covered under their 12,mile/month warrantyI have lost all confidence in this dealership and will accept any other GM-certified dealership to make the necessary repairs (that Global couldn't figure out and caused further damage attempting to repair), at Global's expense or I'll have to escalate the issueThank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: as of today, [redacted] still has not received this checkI just got off the phone with them Regards, [redacted]
With regard to *** *** complaint, please be advised that we apologize for the delay in refunding her sales tax it was due to an oversight of our Accounting Department. I have attached a copy of the check, made payable to *** *** *** that is being mailed out today.
This represents a full credit of the amount Ms*** was looking forOnce again, please accept our apology for the delay
Complaint: [redacted]
I am rejecting this response because: as of today, [redacted] still has not received this check. I just got off the phone with them.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The work performed at Global was inferior. The age of the vehicle has nothing to do with the repair. All cars age and all cars require repair and maintenance. Mr. [redacted] failed to disclose that the extensive history includes every oil change, car wash, tire rotation, light bulb replacement and other non-oil leak related-items; items unrelated to the oil leak that Global was paid to repair and failed to fix. And in the documentation I have attached, you'll find the amount of times theGlobal has taken on and off the oil pan as they attempted to diagnose the issue. They have made me repair every seal under the engine, at my expense, yet oil leak remains and has been pin-pointed to the location they worked on. As you'll also notice the reason I am brining in the vehicle each time is for "an oil-leak," which they were paid to repair, yet they admit each time the vehicle is brought back, the leak is still present and all in the same location. It is not fair for me, as the consumer to continue with this dealership. They have had 9 opportunities to diagnose and repair the vehicle properly. They have failed to do that and as you'll find on the last page of the attached PDF, I visited another GM-certified dealer on 12/27; directly after my last visit with Global (that they did not provide documentation for, who provided their un-biased and certified observation; which was alarming. It is not uncommon for cars, like those sold at Global, to last upwards of 200-250,000 miles with proper maintenance and repair. What Mr. [redacted] failed to mention in his response was how many times I brought it back for them to fix THEIR mistake and now, for not ordering the oil pan and stripping the threads on the block because one of their techs overtightened and stripped the blocks threads, which required them to further attempt to repair their issue, they had to drill into the block to put an overzied bolt, which as noted by [redacted] on the last page of the supplied PDF, caused possible block damage. Today, the oil leak still remains and is leaking from 3 points, all associated with the pan and the work done by Global. And about the loaner and the 2 or 3x; that was the least they could do for the countless inconveniences. One of the occassions I was there, with the replacement of the rear main seal, a job that takes 10-12 hours to do; took them over 2 weeks to do it due to issues they had with the tech. I have been more than fair, and extremely patient, but 9 times visiting this dealer for proper repair on the same concern; and now since they damaged the oil pan and block with the oversized bolt (also there's a cracked bolt noted); I have no choice but to reject Mr. [redacted]'s response. The responsibilty is on the dealership to make arrangements to have my vehicle properly repaired at their expense. I am covered under their 12,000 mile/12 month warranty. I have lost all confidence in this dealership and will accept any other GM-certified dealership to make the necessary repairs (that Global couldn't figure out and caused further damage attempting to repair), at Global's expense or I'll have to escalate the issue. Thank you.
Regards,
[redacted]
We have gone over Mr. [redacted]’s complaint and feel thecomplaints noted are somewhat unjust. The first time this vehicle arrived at our dealership was April 28, 2014with 106,212 miles on it. The customer hasbeen back several times after that. Numerous times this customer’s repairs...
were discounted and we have evensupplied him with a loaner vehicle.It is possible that the vehicle at its age can be leakingsomewhere else in the engine. Thewarranty history on this vehicle is extensive, visiting other dealers in excessof 95 times. Consequently, most of thework was done elsewhere then brought here.We have repaired Mr. [redacted]’s vehicle and supplied thevehicle with new parts, in addition, at his request, we have discounted hiswork. We cannot reimburse him for therepairs done.