Barnett Sign Service, Inc.

I can certainly appreciate Mr***'s view that we caused damage to his wheel when it was in for a tire repairAfter reviewing the pictures of the wheel as well as discussing the situation with our Store Leader at that location, the damage on the wheel is consistent with being scrapped up
against something like a curb not from the tire being removed for serviceOver the years, we have certainly scratched wheels while servicing them, but the damage that occurs is on the face of the wheel, and in a circular fashion, not on the lip of the wheel and not in the jagged, rough manner which this wheel exhibitsWe offered to pass along our cost on a replacement wheelAn exact match aftermarket wheel would be $and the Original Equipment wheel would be $plus taxBrett ***

I can certainly appreciate Mr. [redacted]'s view that we caused damage to his wheel when it was in for a tire repair. After reviewing the pictures of the wheel as well as discussing the situation with our Store Leader at that location, the damage on the wheel is consistent with being scrapped up...

against something like a curb not from the tire being removed for service. Over the years, we have certainly scratched wheels while servicing them, but the damage that occurs is on the face of the wheel, and in a circular fashion, not on the lip of the wheel and not in the jagged, rough manner which this wheel exhibits. We offered to pass along our cost on a replacement wheel. An exact match aftermarket wheel would be $141.75 and the Original Equipment wheel would be $337.54 plus tax. Brett [redacted]