Barney Rentals, Inc.

From: *** *** Date: Tue, May 24, at 4:PMSubject: Complaint ID ***, Case Officer *** ***To: ***
Dear Mr*** Please drop the complaint assigned to Complaint ID *** I received clarified information from the vendor.***
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I never had an account under
***
Regards,
*** ***

October 31, 2016*** *** *** Dispute Resolution Team Leader Revdex.com K Street NW, 10th Floor Washington, DC 20005RE: *** ***Complaint ID ***Dear *** ***:We have received your letter of September 30, forwarding the complaint of *** ***Your letter
noted that *** *** participated in a video survey and did not receive points as payment for her participationThe outside vendor comScore engages to process support tickets did receive a request from *** *** regarding her missing points for the survey, but the vendor could not resolve this particular issue and the matter was not escalated as directed by procedureOnce the matter was brought to comScore’s attention, it was immediately resolved.On October 13, 2016, comScore reached out to *** *** and, in addition to awarding her the points due, also credited her account with an additional points.comScore is also addressing the procedural issue with the vendor in efforts to alleviate the chance that this issue could again happen in the future.If you have any additional questions, please feel free to contact me at ###-###-####.Sincerely Yours,Thomas C

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 17, 2016[redacted] Dispute Resolution Team Leader Revdex.com 1411 K Street NW, 10th Floor Washington, DC 20005RE: [redacted]Complaint ID [redacted]Dear [redacted]:We have received your email forwarding the complaint of [redacted]. We did receive a support request...

from [redacted] on July 1, 2016 regarding an issue redeeming points on her account. Our support department researched the problem and found [redacted]'s rewards page was suspended due to potential fraud. Specifically, the email address associated with the account was changed just prior to placing a rewards order, which is often an indicator an account has been compromised. Additionally, four of the six gift cards ordered and processed, prior to the account suspension, reflected an unknown IP address in Sri Lanka, furthering suspicion the account had been compromised.On July 8, 2016, comScore responded to [redacted]'s support request advising that we had identified account discrepancies, and asked [redacted] to provide us with a telephone number where she could be reached. To date we have not received a response to that request. comScore did try to reach [redacted] at the telephone number provided with her complaint to the Revdex.com, but she was unreachable at that number.At this time, we still require a telephone number where comScore can reach [redacted] to verify account information.If you have any additional questions, please feel free to contact me at ###-###-####.....

August 10, 2016[redacted] Dispute Resolution Team Leader Revdex.com 1411 K Street NW, 10th Floor Washington, DC 20005RE: [redacted]Complaint ID [redacted]Dear [redacted]:We have received your email forwarding the complaint of [redacted]. We did receive a support request from [redacted]...

[redacted] regarding the $5 [redacted] prepaid card for his June Teleprint participation. [redacted] could not access the card issued on July 1 because the account had been suspended for creation of multiple accounts in violation of our policies.On July 12, 2016, comScore notified [redacted] that his account was no longer active, but the $5 [redacted] prepaid card for June participation would be reissued, along with a second $5 [redacted] prepaid card for July participation. comScore then confirmed with the card vendor, Online Rewards, that manual redemption of both cards had been completed and card details had been forwarded to [redacted]. On July 19, 2016, comScore communicated directly to [redacted] that Online Rewards was able to manually redeem the claim codes on his behalf. Additionally, we have since confirmed that both cards were fully expended as of July 22, 2016.Payment for services rendered in June, as well as July, was made to [redacted] and we consider the matter resolved.If you have any additional questions, please feel free to contact me at ###-###-####.Sincerely Yours,Thomas  C

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We stand by our initial answer to this inquiry.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The
member has contacted us on different occasions
and each time we've sent the
[redacted] code and instructions about how to redeem it
04/02:
We are sorry that you did not receive your [redacted] gift code
reward emailYour Gift Card Claim Code is: [redacted]
To redeem your Gift Card, follow these steps: Visit www.[redacted].com/gc
Click Apply to Account and enter the claim code when prompted
These Gift Card funds will be applied automatically to eligible
orders during the checkout process# You must pay for any remaining balance on
your order with a credit card or other acceptable form of paymentYour Gift
Card claim code may also be entered when prompted during the checkout process
You will not be able to redeem your Gift Card using the [redacted].com 1-Click®
service unless you first redeem the Gift Card funds to Your AccountIf you
have questions about redeeming your Gift Card, please visit www.[redacted].com/gc-redeem
Thank you for your participation in [redacted]
Regards,
[redacted] Support
Terms & conditions: [redacted].com is not a sponsor of this
promotion[redacted].com, the [redacted].com logo, Gift Codes on Demand, the
[redacted] Gift Card logo and 1-Click are trademarks of [redacted].com, Incor its
affiliates[redacted].com Gift Cards ."GCs" may be used only to purchase
eligible goods on [redacted].com or its affiliated website Endless.comGCs cannot
be redeemed for purchases of gift certificates or cards or for items from some
third party sellersPurchases are deducted from the GC balance# GCs cannot be
reloaded, resold, transferred for value, redeemed for cash or applied to any
other account[redacted] is not responsible if a GC is lost, stolen, destroyed or
used without permissionSee www.[redacted].com/gc-legal
for complete terms and conditions
On
4/12/15:
We are sorry that you did not receive your [redacted] gift code
reward emailYour Gift Card Claim Code is: [redacted]
To redeem your Gift Card, follow these steps: Visit www.[redacted].com/gc
Click Apply to Account and enter the claim code when prompted
These Gift Card funds will be applied automatically to eligible
orders during the checkout process# You must pay for any remaining balance on
your order with a credit card or other acceptable form of paymentYour Gift
Card claim code may also be entered when prompted during the checkout process
You will not be able to redeem your Gift Card using the [redacted].com 1-Click®
service unless you first redeem the Gift Card funds to Your AccountIf you
have questions about redeeming your Gift Card, please visit www.[redacted].com/gc-redeem
Thank you for your participation in [redacted]
Regards,
[redacted] Support
­­­­­­­­­­­­­­­­­­on
04/17/
We are sorry that you did not receive your [redacted] gift code
reward emailYour Gift Card Claim Code is: [redacted]
To redeem your Gift Card, follow these steps: Visit www.[redacted].com/gc
Click Apply to Account and enter the claim code when prompted
These Gift Card funds will be applied automatically to eligible
orders during the checkout process# You must pay for any remaining balance on
your order with a credit card or other acceptable form of paymentYour Gift
Card claim code may also be entered when prompted during the checkout process
You will not be able to redeem your Gift Card using the [redacted].com 1-Click®
service unless you first redeem the Gift Card funds to Your AccountIf you
have questions about redeeming your Gift Card, please visit www.[redacted].com/gc-redeem
Thank you for your participation in [redacted]
Regards,
[redacted] Support