Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I did curse and raise my voice, it was after bein laser back and forth between the multiple departments with no clear resolution. The general manager did what should have happened initially and reached out to the previous owner and located the tool where it WAS NOT typically located. While I agree this is resolved, I do not agree with the response. I appreciate their attempt to correct this issue, but it should have been ha sled hat way initially vs passing a customer between departments and keep saying "not sure what we can do". If an appointment was necessary, why was it not suggested?? I assumed it was something I could grab at the parts department since it is a standard [redacted] part. They will not have to worry about a next time I come back because I will not be back.
Regards,
[redacted]
I apologize for the confusion during your experience at Kerry Toyota. When applying for credit, the bank will pre-qualify a customer, but may come back and ask for more information. In your situation, a few days after the pre-qualification , the bank asked for a co-signer which we informed you of...
the situation. After the co-signer filled out the proper information, we sent the paperwork back to the bank and waited for their final answer. This is a process as we had to go through numerous steps to try for an approval. Unfortunately, the bank declined the loan with the co-signer. I am sorry we were not able to finalize the deal and for the time involved in this process. With each new applicant, time is added to this process for the reevaluation of credit application. Kindest Regards, [redacted]
Thank you for contacting us with your concerns. I am sorry for the confusion regarding the certified vehicles. You did purchase your vehicle from the Toyota Certified lot. However, only the Toyota vehicles are certified. I understand you were looking at two different vans, the one you purchased and...
a Toyota Sienna. The Sienna was certified, but we cannot certify non-Toyota vehicles.Regarding your dent, scratches, headphone, remote, alignment, rotate and balance, we are more than happy to take care of this for you. We truly appreciate you as a customer and apologize for the any inconvenience this has caused. Please contact Beth Hamilton with any questions or concerns. As soon as your parts are in, we will reach out to schedule an appointment and have all the concerns addressed at the same time.
Kerry Toyota stands behind their vehicles and work. This customer was offered a CarFax report and the vehicle met and still meets Toyota certification standards. The customer bought a certified vehicle which comes with a certified warranty. This is what was promised to the customer. We will not refund his money, but if he would like to trade it in, we will work with him to find a vehicle that meets his needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I did curse and raise my voice, it was after bein laser back and forth between the multiple departments with no clear resolution. The general manager did what should have happened initially and reached out to the previous owner and located the tool where it WAS NOT typically located. While I agree this is resolved, I do not agree with the response. I appreciate their attempt to correct this issue, but it should have been ha sled hat way initially vs passing a customer between departments and keep saying "not sure what we can do". If an appointment was necessary, why was it not suggested?? I assumed it was something I could grab at the parts department since it is a standard [redacted] part. They will not have to worry about a next time I come back because I will not be back.
Regards,
[redacted]
I apologize for the confusion during your experience at Kerry Toyota. When applying for credit, the bank will pre-qualify a customer, but may come back and ask for more information. In your situation, a few days after the pre-qualification , the bank asked for a co-signer which we informed you of...
the situation. After the co-signer filled out the proper information, we sent the paperwork back to the bank and waited for their final answer. This is a process as we had to go through numerous steps to try for an approval. Unfortunately, the bank declined the loan with the co-signer. I am sorry we were not able to finalize the deal and for the time involved in this process. With each new applicant, time is added to this process for the reevaluation of credit application. Kindest Regards, [redacted]
Thank you for contacting us with your concerns. I am sorry for the confusion regarding the certified vehicles. You did purchase your vehicle from the Toyota Certified lot. However, only the Toyota vehicles are certified. I understand you were looking at two different vans, the one you purchased and...
a Toyota Sienna. The Sienna was certified, but we cannot certify non-Toyota vehicles.Regarding your dent, scratches, headphone, remote, alignment, rotate and balance, we are more than happy to take care of this for you. We truly appreciate you as a customer and apologize for the any inconvenience this has caused. Please contact Beth Hamilton with any questions or concerns. As soon as your parts are in, we will reach out to schedule an appointment and have all the concerns addressed at the same time.
Kerry Toyota stands behind their vehicles and work. This customer was offered a CarFax report and the vehicle met and still meets Toyota certification standards. The customer bought a certified vehicle which comes with a certified warranty. This is what was promised to the customer. We will not refund his money, but if he would like to trade it in, we will work with him to find a vehicle that meets his needs.