Barnside Veterinary Hospital

“[redacted] a 6lb, almost 9-year-old, male, neutered Yorkshire Terrier had been presented to Barnside Veterinary Hospital on Saturday, June 3, 2017 after having four days of vomiting and diarrhea. He was seen at 11:30am, by Dr P[redacted] had a history of HGE (Hemorrhagic...

Gastroenteritis- disease process of severe bloody vomiting and diarrhea that can cause life-threatening dehydration and sepsis) and being treated for HGE at another vet hospital. Dr. P[redacted] obtained a complete and detailed history, performed a thorough physical exam, and recommended diagnostic tests. [redacted]’s blood test results showed dehydration and high sugar (hyperglycemia) and his urine showed both sugar and ketones. Dr. P[redacted] DID discuss with [redacted] that the test results were highly suspicious for diabetes, but his sugar levels were not as high as we typically see. She admitted him for stabilization and further assessment of his sugar and other test results. With intensive treatment, [redacted] began to stabilize and his blood values began to become more normal. Dr. P[redacted] advised Mrs. Harbstreet, that the potential diagnosis for diabetes was less likely. Over the next 24 hrs, [redacted] continued to improve with supportive care and was discharged from the hospital Sunday June 4, 2017 around 7:30p. --------- I received a message from the receptionists on Wed June 7th that Mrs. Harbsteet called with complaints about [redacted]’s insulin. I spoke with [redacted] that night. This is a copy of [redacted]’s medical record with my notations regarding that conversation: [redacted] felt that dog was misdiagnosed with diabetes and that she should be reimbursed for the insulin she purchased from [redacted] Nolovin NPH insulin is only $28. I explained to O' that after reviewing [redacted]'s medical records that an elevated BG, glucosuria and ketones is definitely suggestive of diabetes[redacted] wanted to know why Dr.P[redacted] didn't "wait and see if dog got better" before sending her to purchase expensive medication. I advised ** that animals with diabetes can get dramatically worse over 24hrs if left untreated. I offered to give her a credit on his acct for $28. O' reports she went to[redacted] bc that's where she always goes for herself and it's not her fault that she didn't look around. Advised O" that it's not "our" fault that she didn't look around either. It's not our responsibility to know what each pharmacy charges for insulin, but I was trying to be considerate of her point of view by offering a credit for the cost of the insulin if she had bought it at [redacted]. O' thought this was ridiculous and said that my offer was ." At this point I advised ** that I was no longer offering her a credit and she could bring [redacted] elsewhere. (Dog is doing well)---MLWS {8:31 PM}” In [redacted] complaint , under “Desired Settlement”, she doesn’t understand why we didn’t have Insulin in the building. There are many different types of insulin necessary for treating different stages of diabetes and in different species. We do not have the case-load of “new diabetic patients requiring hospitalization” to justify having the various insulin products on-hand; especially with a 24-hr [redacted] less than 5 miles away. The [redacted] she chose to patronize is actually directly across the street from [redacted].

Review: We reserved boarding for our Great Dane while we went on a family vacation. Only to receive a phone call a few days prior to us leaving that 'someone' attempted to cancel our dogs’ reservation. I immediately contacted Barnside Vet. and explained that my husband and I never called and we are NOT canceling our dogs’ reservation. At that point they made the accommodation to put our dog back on their reserved list, but were unable to honor our first request of our dog having a room with a window.

Then on the contract we agreed to $100.00 worth of 'emergency' care in the event it was needed, after we were to be contacted about the situation, prior to treating our dog. At that point our dog had a soft stool (according to Dr.[redacted]). They never contacted us and just decided to do a fecal test on our dog. After supposedly finding a soft stool, they still never contacted us on vacation. At this point, two days later the emergency contact was called, but Dr. [redacted] had already started to treat my dog. Again, without our (owners) consent...

At this point the total cost of the fecal test, medication and administration of the medication totaled $106.52...

When I questioned their practices regarding this situation, I was treated very rudely and approached by Dr. [redacted] being very irate and unprofessional.

I am seeking the cost of $106.52 plus tax refunded back to my credit card. Dr. [redacted] denied my request and hung-up the phone on me. I have already paid $420.00 for the boarding, but I do not feel I should have to pay for the treatment given to my dog without my consent prior to doing so.

The complete staff is very unprofessional and all they want is your money...Desired Settlement: $106.52 plus tax