Went to the shop to get a tire alignment, left car therereturned to pick up vehicle was damaged with a broken windowno receipt given
went to *** reliable tire shop to get my Fiat sport aligned on Monday 6-6-at about 12:service was going to take a few hours I so left my vehicle in the possession of *** the owner of the shop for the serviceThe agreed upon amount for the service was dollars*** called my phone letting me know that it would need a special alignment chamber screw and that it was cost more dollars for two screwsi agreed on that*** called again to say that he did not have the proper screws so we decided to grind down the originals*** called one last time to let me know that my car was ready to be picked up at when I arrived at the shop everyone was in a hurry to leavei paid *** a total of dollars since no extra screws were neededi entered my vehicle to back out to leave, I noticed that my back right window was s
Initial Business Response /* (1000, 5, 2016/06/15) */
My name is *** *** and I am the owner at Barny's Reliable Tire ShopOn June 6, 2016, a man by the name of *** came in with Ms*** to get a wheel alignment on a Fiat Although Ms*** was with him, the transaction took
place between *** & myselfAt the time, I did not know it was Ms***'s vehicle because *** has brought several other vehicles to my shopI did not speak to Ms*** until they both came to pick up the vehicleMy hours are 8am to 5pm, however, we waited until 5:30pm so *** can pick up the vehicleWhen they arrived to pick up the vehicle, Ms*** paid me, entered the vehicle, and immediately claimed we had broken the windowThe window was already shattered and it looked like it was only held together by the window tintI was not hostile, Ms*** was the one raising her voice and being hostile towards meEven though we did NOT break the window, I offered to pay for half of the cost of replacing it and she declined my offerThere is a glass shop next door to the tire shop, but it was closed alreadyI told her I would get a quote from them the next day and she agreed to call me the next day, but she never called me back, instead she went directly to Revdex.com to put her complaint without giving me an opportunity to settle things with herNow Ms*** is demanding original parts! She also claims I denied her proof of service, and that is not trueI did NOT deny her proof of service, I had a receipt written, but Ms*** left before I could give it to herIt is receipt #XXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** never did offer to give me a receipt, unfortunately he does not bother to give them out since I paid cash and no record of the transaction is thereMy vehicle did not have a broken window when I dropped it offOne of Mr *** employees, which handles the alignments looked the other way and left the area when I mentioned the issue to him and his employeesMr *** is running a dishonest business that doesn't take care of his customers and calls them liars to their facesI asked for my car to get the original window from the factory since its what was on before I dropped my car offMr *** DID get aggressive and I had to leave before things got worseAgain no receipt was given or did he try to give me one
Final Business Response /* (4000, 12, 2016/06/28) */
A new window was replaced in Ms***'s vehicle on June 25, at A & A Auto Glass Shop at no cost to her
Final Consumer Response /* (2000, 14, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Went to the shop to get a tire alignment, left car therereturned to pick up vehicle was damaged with a broken windowno receipt given
went to *** reliable tire shop to get my Fiat sport aligned on Monday 6-6-at about 12:service was going to take a few hours I so left my vehicle in the possession of *** the owner of the shop for the serviceThe agreed upon amount for the service was dollars*** called my phone letting me know that it would need a special alignment chamber screw and that it was cost more dollars for two screwsi agreed on that*** called again to say that he did not have the proper screws so we decided to grind down the originals*** called one last time to let me know that my car was ready to be picked up at when I arrived at the shop everyone was in a hurry to leavei paid *** a total of dollars since no extra screws were neededi entered my vehicle to back out to leave, I noticed that my back right window was s
Initial Business Response /* (1000, 5, 2016/06/15) */
My name is *** *** and I am the owner at Barny's Reliable Tire ShopOn June 6, 2016, a man by the name of *** came in with Ms*** to get a wheel alignment on a Fiat Although Ms*** was with him, the transaction took
place between *** & myselfAt the time, I did not know it was Ms***'s vehicle because *** has brought several other vehicles to my shopI did not speak to Ms*** until they both came to pick up the vehicleMy hours are 8am to 5pm, however, we waited until 5:30pm so *** can pick up the vehicleWhen they arrived to pick up the vehicle, Ms*** paid me, entered the vehicle, and immediately claimed we had broken the windowThe window was already shattered and it looked like it was only held together by the window tintI was not hostile, Ms*** was the one raising her voice and being hostile towards meEven though we did NOT break the window, I offered to pay for half of the cost of replacing it and she declined my offerThere is a glass shop next door to the tire shop, but it was closed alreadyI told her I would get a quote from them the next day and she agreed to call me the next day, but she never called me back, instead she went directly to Revdex.com to put her complaint without giving me an opportunity to settle things with herNow Ms*** is demanding original parts! She also claims I denied her proof of service, and that is not trueI did NOT deny her proof of service, I had a receipt written, but Ms*** left before I could give it to herIt is receipt #XXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** never did offer to give me a receipt, unfortunately he does not bother to give them out since I paid cash and no record of the transaction is thereMy vehicle did not have a broken window when I dropped it offOne of Mr *** employees, which handles the alignments looked the other way and left the area when I mentioned the issue to him and his employeesMr *** is running a dishonest business that doesn't take care of his customers and calls them liars to their facesI asked for my car to get the original window from the factory since its what was on before I dropped my car offMr *** DID get aggressive and I had to leave before things got worseAgain no receipt was given or did he try to give me one
Final Business Response /* (4000, 12, 2016/06/28) */
A new window was replaced in Ms***'s vehicle on June 25, at A & A Auto Glass Shop at no cost to her
Final Consumer Response /* (2000, 14, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)