Baron Auto Outlet

Revdex.com:At this time, I have not been contacted by Baron Auto Outlet regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID *** regarding Baron Auto Outlet has been resolved
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Baron Auto Outlet regarding complaint ID [redacted].Sincerely,[redacted]

Review: Car Was told price of 17000. Sale price was agreed for 17000. Financed car and gave 5000 down payment. The total loan is 19000 and they priced the car at 24000. Did not inform us. Called and spoke to [redacted] and says not available. The sale employee who we agreed on the price of 17000 says there was fees but can't be clear on what these fees are. Another thing that's misleading is on who gave us the loan. First we were told was chase auto finance and on the paper work it says TD auto finance. I don't know where all these fees are coming from.Desired Settlement: Fix the issue. Fix it to what we agreed on and an explanation of all these outrages fees they can't seem to inform me of or explain to me .

Review: I had bought a used 2011 sonata through baron auto my salsa jerone was very nice at first I bought the car end of June I explained I was on s s disability income limited just wanted a safe reliable car as I had a car I have to my son who dose make payments as there only a few left I also bought a warranty with this car I also had to have mother consign for me gain due to illness limited income first it was capital one then chase then chase again as [redacted] the finical we went back 3 times all taking at least 2 hours so I get the car and I said jerone where is the keyless entry clicker so I can get into the car and trunk he gives me a key said I will have one mailed to you did ok a 2-3 weeks later still no clicker I called I went there and I called again and was told defitinly getting clicker through hyundai said ok in the meantime my starter went on the car had to have towed by nationwide insurance company as the wonderful warranty baron sold me dose not comer that and they paid for the stater but I had to pay the first 200 ded have the bill costed 437.00 with labor tow and part then the radiator hose had a tiny hole in it warranty did not cover that another 237 the. I to car to hyundai south shore in lynbrook for 55000 matinee oil change they told me car had bad axil Ned's to be replace by auto dealer who used his mechanic that also did the inspection when I bought the car now I have been calling I stopped in to collect my 217 dollars for the clicker as I needed it open my trunk car doors spoke with jerone he said a check was cut for me to replace what I spent for my clicker and had to wait for the owner to sign it that was 31/2 weeks now again I called I got hung up nasty texts and now I want my money back as now I find out another bank stander in Georgia has a lien on my car but j paying chase and chase is going to look into this matter as they should be the lien holder my mother consigns on this loan and I am so stressed about the repairs and cost and the way I have and be treated I just actually making my current condition w my disability worse with all this stress meanwhile this are things should have done before selling a car as I have paper work from my mechanic and hyundai themselves again I just want what should come with when you buy. a car and I do not need to sicker over stress of a car and who know has the lien the repairs the disrespect is unacceptable and I just want what is due to me nothing more and I do not need to get in worse condition than I am over stress and being treated poorly and there mechanic that baron auto uses did put a rebuilt axil in and I had to tell him where to get part and he fixed that but I do deserve to be compensated for what I put into the car which I should not have had to doneDesired Settlement: just want was suppose to be given and promised at the time of sale and my money for something I had to lay out for a keyless entry car which again was promised to be given then when I went and got one it was 8-10 weeks later and I needed it I payed for it and was again told I would get a check for what I paid for now no response nasty texts from jerone not a nice placed to done. care did not items that were needed and were suppose to be and car was damaged axil and was never told until I took it to hyundai themselves

Review: When I bought care in 8/2014, I purchased a warranty. This dealer signed me up for the wrong warranty. I tried to get them to change the warranty and after several unsuccessful attempts, I cancelled the warranty directly with the warranty company-[redacted]. The dealer was supposed to issue a refund to my lien holder since 2/2015. To date they have not issued the refund. [redacted] and myself have been trying to get them to issue refund and they refuse to do so! sometimes they lie and state a check was mailed but it was never mailed!Desired Settlement: I will like the appropriate refund paid to my lien holder-[redacted].

Review: I purchased a vehicle , at Baron Auto outlet on October **, we had agreed on a purchased priced $25.000 Toyota Highlander 2011. They told us everything had to be signed electronically and everything will be received by mail; but we insisted on getting a paper copy; when we received the paper work the priced of car was different from 25K to $29.999, they changed the purchased priced and added other items such as delivery fee (car was already at the dealer ), service fee, auction fee, even $35 dollars on inspection fee; the miles of the car had also been altered. Car had 66.000 miles but on the paper it claimed it had 61.000 miles.

When we first talk to the sales person he agreed they had made a mistake on the price and miles and told us to comeback and speak to the manager. We went back then told us he wasn't there, to come back the following week. Went back again they didn't even let us inside the dealer, acted very rude and told us everyone was busy and to make an appointment. For a whole month they kept us going back and forth giving us the round around telling us yes we'll see what can be done. Finally yesterday (Nov **) we went back again and they told us nothing can be done because the paper work is done already, and that for only $4000 difference they're not going to change anything. Sales person has admitted to us that that wasn't the price we agreed on but that he cant do anything about it. All this month we have asked to speak to and the manager but hey always had an excuse, he's in a retreat, w out of the office, with a customer, and so on. Overall we were robbed $4000, they know it, sales person knows it but they won't do anything about it.Desired Settlement: We would like them to change the price on the paper work for the amount we agreed on. Difference of prices is about $4, 000. We are financing this car, so we are paying interest on a purchased priced higher than what we agreed on. We would also like a refund on fees imposed to us such as delivery fee, we didn't ask the car to be delivered, auction fee, we didn't ask them to buy the car fro us at an auction, inspection and service fee , according to them all cars are fully operable and inspected.

We would also like the public to be aware of this dealer specific car sales practices so they're not victims as well.

Review: I purchased a used Jetta from Baron Auto Mall in 2013, and the finance manager SUE pushed hard so that I would buy an extended warranty from them for an additional $1,400. I had to get rid of the Jetta - it had two recalls in one year, so I called and cancelled my extended warranty, which was good for five years or 60,000 miles, since these thresholds were not met I was told by SUE that I was entitled to a refund in the amount of $886.00!

It has now been four months and counting and still no payment. I have provided them with every piece of documentation requested, yet SUE and the accounting manager Melissa keep telling me they do not have anyone to sign a check - and allegedly that is the delay!Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by Baron Auto Outlet regarding complaint ID [redacted].Sincerely,[redacted]