I appreciate Ms. [redacted]'s complaint and concern and I can imagine the frustration that this has caused. We have her concern addressed and we will get her cancellation expedited asap. We thank Ms. [redacted] for her business and we certainly work with our personnel to get concerns addressed in a more...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, I have researched this transaction and I agree with the clients comments. The Client Advisor Mr. [redacted] went to the service department to inquire on the status of the vehicle and work being performed as the vehicle was not through the inspection process at the time the customer was...
at our dealership. The service advisor mixed the vehicle up with another vehicle and stated to Mr. [redacted] that the tires would be replaced. Mr. [redacted] in turn relayed the information the client. The tires well surpassed the inspection so they were not replaced. Never the less the Client Advisor relayed the incorrect information and we are willing to either replace the tires or pay the customer the $500.00 requested. I would suggest the $500.00 for the fact the client will have time before the tires we actually need to be replaced. I will proceed with either option Ms. [redacted] decides. Thank you, DARRELL T[redacted] BARON BMW GENERAL MANAGER ###-###-#### MAIN LINE ###-###-#### MOBILE [redacted]
I appreciate Ms. [redacted]'s complaint and concern and I can imagine the frustration that this has caused. We have her concern addressed and we will get her cancellation expedited asap. We thank Ms. [redacted] for her business and we certainly work with our personnel to get concerns addressed in a more...
timely fashion! Thank you, Darrell [redacted] - General Manager - Baron BMW/Mini
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, I have researched this transaction and I agree with the clients comments. The Client Advisor Mr. [redacted] went to the service department to inquire on the status of the vehicle and work being performed as the vehicle was not through the inspection process at the time the customer was...
at our dealership. The service advisor mixed the vehicle up with another vehicle and stated to Mr. [redacted] that the tires would be replaced. Mr. [redacted] in turn relayed the information the client. The tires well surpassed the inspection so they were not replaced. Never the less the Client Advisor relayed the incorrect information and we are willing to either replace the tires or pay the customer the $500.00 requested. I would suggest the $500.00 for the fact the client will have time before the tires we actually need to be replaced. I will proceed with either option Ms. [redacted] decides. Thank you, DARRELL T[redacted] BARON BMW GENERAL MANAGER ###-###-#### MAIN LINE ###-###-#### MOBILE [redacted]