Baron Honda

I’d give the dealship negative 5 stars if possible! The Whole group is dishonest and took full advantage of my 20 year old daughter getting her 1st car on her own ... They did a bait and switch , after completing all the necessary paper work and handing her the keys to a car that she wasn’t able to see before the purchase but was told to her and my self that it is similar to the one that I parked right next too on the lot ! Well to my daughters surprise it wasn’t the car that she wanted with all the options she was told it had and was told sorry this is your car ! Not only was it not the the car she wanted but they even raised the payment 20 dollars stating her credit wasn’t good but since I was the co-signer with a credit score of 800 it should have never been increased at all ! The vin number was also replaced to a different number at delivery and had to be corrected on the lease agreement and with the insurance company. My daughter left crying the dealership because they said sorry this is your car , some nice experience on purchasing your 1st new car ! She cried all night and then called them the next morning telling them this isn’t the car I wanted , so they offered another color to her with some of the options she wanted but the engine package was down graded to a slow snail and told her this is all we have sorry ! Again my Daughter left crying again with a car she hated ! She went back to the dealership again the next day and requested the car she wanted from the beginning and again they couldn’t help her ! Now that we’re dealing with a new dealership trying to get her the car she wanted and even test drove one this time ! We also find out that her payment was reflected on a car that was valued at 40k but the car they gave her was worth only 30k and she put $5,100 down on top of that ! What a bunch of crooks and scammers ! I will make sure no one I know ever goes there to do any kind of business with them ever !

Review: I left my business card with a salesperson at Baron Honda severl weeks ago. Several weeks later (today) Baron Honda sent me unsolicited commercial marketing email (Spam). I called and complained to a Ms. [redacted] who told me that I had "given Baron Honda the email address" which implied permission to send me spam. I did not ask to be sent spam, rather I told the salesperson that it was OK to call me on the telephone to followup. Ms. [redacted] of Baron Honda imtimated that it was my fault that I was to blame for being sent Baron Honda Spam. Ms. [redacted] refused to connect me to her manager. She told me that she was in charge and that her boss "was out today."Desired Settlement: I want Baron Honda to: (1) Stop sending me spam and (2) I want Baron Honda to acknowledge that Baron Honda entered my email address in their Spam program without my permission and (3) I want Baron Hona to apologize to me.

Business

Response:

Complaint ID #[redacted]

Customer Information:

Complaint response from Baron Honda:

Hello [redacted],

We apologize for the inconvenience this has made for you. As we discussed via phone on August **, 2013 you entered the showroom and spoke with [redacted], one of our salesman, and you presented him with your business card which contained your contact information. When you presented us with you business card there was no conversation about not being able to email you at that time. Therefore that information was entered in the data base where customers are followed up with. While you were inside the dealership you inquired about a new Honda CRV and asked to be contacted due to your lease coming due in 35 days. An email was sent to your email account on August **, 2013 in regards to your interest in the CRV. Unfortunately you then said you did not want to receive emails and that is completely understandable so to solve your problem we request that you click on the opt out button on the bottom of the original email to be removed permanently from email list. This will insure that you will not get another email that is unwanted.

Thank you,

Baron Honda

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate your apology, your assessment of what transpired is not correct. Your Mr. [redacted] asked me when he should followup with me and I told him that he could call me in 30 days. Therefore, I authorized a call; I did not authorize you to enter my email address in your spam program and I do not see why I should be required to take action to remove myself from a spam list which YOU entered my email address into. Just remove my email address from your spam list. You entered me in it, so you can remove me from it. It would be best if you did this because I'm not going to let this go. If I do not get a communication from you stating that you have removed my email address from your spam list then I will register a complaint Honda headquarters and I will leave a Google Review complaint against your company. These are not idle threats; this is simply what is going to happen if you do not comply with my reasonable request. Thank you for your cooperation.

Sincerely,

Business

Response:

Hello [redacted],

Review: I repeatedly brought my 2013 CRV lease in for them to find out why the smell inside the car was getting worse and why it seemed the driver side window was not sealed properly. They continued to insist there was nothing wrong until last month when I went to work on Monday September [redacted], and my scrubs were actually wet after sitting in the seat! Then I realized that the floors were LITERALLY drenched!! I called the dealership that night and told them that I was bringing the car in the next day so they would be prepared for whatever needed to be done. When I got there on Tuesday September [redacted] at 9:30 am, I walked around the showroom until Steve, a random sales person, asked me if I needed help. I told him I called last night and asked who I needed to see about this problem. Then I asked him if he would step outside with me quick to check out the car so he knew the extent of the damage. Without even giving me any eye contact, as he walked away, he said "hold on". Then he came back to me and told me he pulled my file and that [redacted] was the sales guy who I worked with when I leased the car. I knew I still had 11 months left on the lease and that it was still covered under the warranty, if not even the Lemon Law. I told Jack that I was prepared to leave the car so they can figure out what was wrong because I was leaving the country on Friday and asked if they had a loaner car they could give me so I could get home. He told me no, there was not car to give me and that my only option was to start over with signing a new lease. This distressed me severely because I KNEW the car was covered under warranty. My intention was to simply drop off the car and get a ride home, either by them providing me with a loaner or at least calling me a cab. What DID happen, was that Jack talked circles until he bullied me into believing that my only option was to sign a brand new lease. Trusting that he was being honest, he rushed me around the parking lot showing me 2 BRAND NEW cars to choose from. By now I was so overwhelmed, I just chose one and signed the lease. This ended up being an all day ordeal. Then he told me that I had to come back at 3:00 because that is how long it will take him to prepare the car and the paperwork. I asked him what should I do for the next 4 hours since I was stranded there. All of a sudden he found a loaner car for me to take and then come back at 3 to pick up the new car. Please know, the new car was a lower model that the original one and my monthly payments were more!! When I told him that I didn't think that was fair, he said, "well its a 2015". I still tried to question him about the original car being under warranty and that this whole deal didn't seem right. He just talked in circles and wore me down. After telling my friends and family about what happened, they all said that I was scammed and that I needed to go back to the dealership. After a few phone calls with them asking if I could just bring the car back and get my deposit back with no results, I went back to the dealership on Wednesday October ** and asked Jack why he made me sign a new lease instead of having me leave the car for repairs. His response was, "Yes, you should have been sent to the service department, but you signed a new lease, so you are stuck in this new contract". Then he gave me an 800 number and told me to call "corporate" and said, "Maybe they can give you a voucher for a free oil change or something". He ACTUALLY SAID THAT TO ME!!!! I was speechless. I asked him if we could call together right then from his office incase they ask me questions that he would be able to answer better. He insisted that I go home and wait a few hours when I was "Not so upset" (because I was crying), and call then. Again I asked him if he could PLEASE help me out with making this phone call. Again he refused. Then I repeated to him what he told me earlier that yes, in fact I SHOULD have been sent to the service department. He said yes, so I told him I will go right then to service and have them help me with making the phone call. He continued to insist that I go home and make the call, so I got up and made my way to service. After I explained this chaos, the manager said there was nothing they could do since I no longer had the original car in my possession. At that point, I asked for reimbursement for the money I spent in August, just a few weeks before I returned the car for service, inspection and registration renewal. He took my number and said he would get back to me about that. I still have not heard from them. At this point, I stormed out of the showroom and made the phone call from my car. During this time, I saw Jack pacing back and forth in front of the window because I was parked right in front. The 800 number he gave me was the lease finance department. After I explained what was going on, they transferred my to customer complains department. I spoke with a wonderful girl Amel who was shocked about what happened. When I asked her how I got transferred to her instead of reaching "Corporate", like Jack said I would, she explained that once again Jack lied to me. Baron Honda is owned by a private owner, so I would have to contact the owner, not "Corporate". I asked her if she would repeat that statement as I walked back into the dealership so Jack (and everyone else in there), would hear this and that were pretty much busted. She was happy to oblige. She told me that they will investigate this situation and gave me my reference number, which is [redacted]. As I walked in Jack, Steve and the assistant manager Tony were all sitting around by the front door so I said out loud while on the phone with Amel, "So what you are telling me that Jack lied when he told me to call corporate because this dealership is privately owned. She said yes. I thanked her and she wished me luck and assured me that she will investigate this and get back to me. Then I looked at Jack and asked him what was going on. He walked away and told Tony to handle me. ONCE AGAIN, I had to repeat this whole thing and FINALLY, Tony agreed that Jack should have NEVER had me sign the new lease. He told me he would discuss everything with Dominic R[redacted], the manager the next day and they would solve this and get back to me by the afternoon. When I didn't hear from them, I called and asked for Tony. I was told he took the day of! Then I asked for Dominic and I was sent to his voice mail. I asked if he would please call me back. he NEVER called my back. Finally, my husband called and Dominic told him, "Yes indeed, Jack should never have made her sign the new lease, he probably just didn't want to deal with a crying girl, but too bad for her because she signed the new contract". YES HE ACTUALLY SAID THAT TO MY HUSBAND!!!Desired Settlement: I am asking for reimbursement of $115 for services on 2/**/14 after the said there was nothing wrong with the car.

I am asking for reimbursement of $166 for services on 8/**/14 after they said there was nothing wrong with the car.

I am asking for reimbursement of $10 for vehicle inspection report done on 8/**/15.

I am asking for reimbursement of $233.61 for services on 8/**/15 after they said there was nothing wrong with the car.

I am asking for reimbursement of $115 for the vehicle registration renewal on 8/**/15.

This comes to the total of $639.61 that I am asking to be refunded.

Review: my engine light came on sun 8/*. I called mon 8/*. they said bring the car wed 8/*. then the car wouldn't start so I had it towed there. they called wed afternoon and said that they diagnosed the car. they said it was the starter and it would cost $650-$700. I questioned the amount and they said that was the price. I said ok. they called back over 2 hrs later screaming what did you do to that car, tell me verbatim what happened. I said didn't you diagnose the car and say it was the starter? they said its not the starter, its running freely. then they said we have to take the engine apart to diagnose what the problem is and it will cost you $585. I said ok. they called thur and said the timing chain and 2 valves went and it would cost $3700. I said no, put the car back together and I will come get it. they said ok. then they called back and said can you come get the car fri, we need more time to put the car back together. I said ok. I went fri paid for the car and left. I gave the keys to the tow truck driver. they went to pick up the car and saw oil on the ground. they opened the hood and saw the engine was not put back together at all. he left the car. we went there sat. the manager then says you have to pay to put the car back together. then he says we didn't charge you for the starter that we put in. then I said starter, you never told me you put in a starter. there is no mention of a starter on my paperwork. he started saying you have to pay extra to put the car together and I said I paid the $585. he then said no that was only to take the engine apart. I said how much, he never said, he said you might as well have the valves fixed. then he started saying he heard I was driving the car with no oil and the car stopped, I told him that is not what I told the service advisor. I said why did they call me to keep the car another day if they didn't even put it back together. on mon I also asked about the passenger airbag recall. I was told it would be ordered. when I asked about it wed, they said it was ordered and they would let me know when it came in. thur they said they were gonna put the car back together and put the airbag in. theres a box of stuff in the trunk. I don't even know if all the pieces to the engine is there, they didn't even tell me the car was not put back together. they never mentioned that I would have to pay extra to put the car back together until sat. I called the police to file a complaint so they could see the condition of the car before I took it away from there. I took the car there 2 months ago when the oil light came on. they did an oil change and an inspection. I brought that car brand new there and only had it serviced there with the exception of a few oil changes. the car is only 9 yrs ol with a little over 90,000 miles. I only got oil changes elsewhere when the oil change light came on and I would call them and they couldn't see me for 4-5 day. the tow truck driver and other people said they should have told me the full estimate repair price without taking the engine apart. several people said they did that to get more money out of me and to take advantage of me because I am a woman and don't know anything about cars. I agree. the tow truck driver said he only saw something wrong with 1 valve not 2.Desired Settlement: I want them to repair it meaning put it back together like it came in there.

Consumer

Response:

At this time, I have not been contacted by Baron Honda regarding complaint ID [redacted].Sincerely,

Review: Dealer over charged a $1000.00 prep fees on a used car , I was told by the dealer [redacted] that I was not going to be charged prep fees . When I asked for an itemized bill before the purchase the $1000.00 fee was not reflected. However after reviewing my bill it was written in. I went back to the dealer with my complaint and the [redacted] stopped the loan from going through to discuss the discrepancy. After much discussion we could not come to an agreement and I returned the car . I had it less than 24h and the loan was never processed however they cashed my $1066.00 down payment. The [redacted] walked out of the office and refused to allow me to see the receipt of the cashed check until I said that I would call the police. I requested a photocopy of the paperwork.

date of situation 9/**/13

car returned 9/**/13

I returned the vehical in less than 24h

The loan was stopped, and not processed.

Fees were fraudantly added to the cost of the car.Desired Settlement: I would like a refund of the full ammount $1066.00

Business

Response:

Hello [redacted],

Review: I PURCHASED A 2011 JEEP CHEROKEE LAREDO ON MAY **, 2014. AT THE TIME OF PURCHASE, THE ITEMS PROMISED AND DETAILED ON THE AGREEMENT WERE NOT DELIVERED (125 POINT INSPECTION, CAR DETAILING, SCRATCHES/DENTS REPAIRED, REMOVAL OF CIGARETTE SMELL, CARPET MATS, SECOND REMOTE KEY) I EXPRESSED MY CONCERNS AND ADVISED THAT I WILL BE BACK TO BUY THE CAR WHEN THESE ITEMS HAVE BEEN ADDRESSED. THE SALESMAN, [redacted], SAID HE WOULD WRITE A "WE OWE" TO GUARANTEE THAT THESE ITEMS WILL BE ADDRESSED. I RELUCTANTLY AGREED TO COMPLETE THE TRANSACTION THAT DAY. THE NEXT DAY I CALLED [redacted] AND COMPLAINED THAT THE CAR HAD A SEVERE SHIMMYING WHEN BRAKING AND THAT THE BLUE TOOTH WAS, AT TIMES, FAILING. HE SAID TO BRING IT IN FOR SERVICE AND THESE CONCERNS WOULD BE ADDRESSED. WHEN I ASKED IF THE CAR HAD RECEIVED THE 125 POINT INSPECTION HE HAD PROMISED, I WASN'T GETTING A DIRECT ANSWER. I PUSHED TO GET AN ANSWER AND WAS YELLED AT. THE [redacted], [redacted], YELLED FROM THE BACKGROUND, "WE NEVER SHOULD HAVE SOLD HIM THE CAR!" WHEN I ASKED [redacted] TO REPEAT WHAT I WAS SURE I HEARD, HE SAID, "HE SAID WE NEVER SHOULD HAVE SOLD YOU THE CAR!" I SAID OK AND ENDED THE CONVERSATION. I CALLED THE [redacted], [redacted], BUT HE WAS UNAVAILABLE. I LEFT A MESSAGE FOR HIM AND FOLLOWED UP WITH AN EMAIL. HE RESPONDED TO MY EMAIL, ACKNOWLEDGED MY CONCERNS AND SAID THE ISSUES WOULD BE RESOLVED AND FORWARDED ME TO THE SERVICE [redacted], [redacted]. LIKE THE OTHERS, [redacted] SAID THAT HE WOULD DO WHATEVER WAS NECESSARY TO RESOLVE THE ISSUES. FOR THE MOST PART [redacted] DID ADDRESS THE ISSUES, BUT DID DROP THE BALL A FEW TIMES. FORTUNATELY, I WAS ON TOP OF THE SITUATION AND KEPT A CLOSE EYE ON HIM. THE LAST AND FINAL ISSUE THAT HAS YET TO BE RESOLVED IS THE BLUE TOOTH PROBLEM. [redacted] OFFERED TO PUT IN A NEW BLUETOOTH SYSTEM THAT IS OF LESSER QUALITY THAN THE ONE PRESENTLY IN THE CAR. IT DOES NOT HAVE THE SAME FEATURES OR CAPABILITIES THAT ARE IN THE CAR I PURCHASED. I EXPLAINED THIS, HE UNDERSTOOD AND HE SAID HE WOULD SEEK A JEEP DEALERSHIP THAT HAS THE ABILITY TO SERVICE IT. SINCE THEN, HE CALLED ME ONCE. I HAD CALLED REPEATEDLY (AT LEAST 6 TIMES), TO NO AVAIL. THIS ISSUE HAS CREATED A DANGEROUS SITUATION WHEN I DRIVE. I HAVE EXPLAINED NUMEROUS TIMES THAT WHEN I USE THE HANDS FREE SYSTEM, ABOUT 80% OF THE TIME, THE CALL CONNECTS AND THEN DISCONNECTS ON MY END YET STAYS CONNECTED ON THE RECEIVER'S END. IN ORDER TO FREE MY LINE AND THEIR LINE, I HAVE TO PHYSICALLY DISCONNECT THE CALL FROM MY PHONE CREATING A DANGEROUS SITUATION FOR ME. UNFORTUNATELY, IF I DO NOT MANUALLY DISCONNECT THE CALL, THE RECEIVER'S LINE REMAINS OPEN, SO I AM LEFT WITH NO CHOICE. AGAIN, I'VE EXPLAINED THIS DANGEROUS CONCERN, BUT IT STILL IS UNRESOLVED. THE DEALERSHIP'S CUSTOMER SERVICE AND COMMITMENT TO THEIR CUSTOMERS IS VERY DISAPPOINTING.Desired Settlement: I AM NOT CONFIDENT THAT THIS VEHICLE IS SAFE. I HAVE BEEN LIED TO SINCE THE BEGINNING AND HAVE LITTLE CONFIDENCE THAT BARON HONDA HAS CHECKED AND INSPECTED THE VEHICLE TO MEET SAFETY STANDARDS. I WOULD LIKE TO RETURN THE CAR FOR A FULL REFUND AS PREVIOUSLY STATED TO THE DEALERSHIP ON A FEW OCCASIONS.

Consumer

Response:

At this time, I have been contacted directly by Baron Honda regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted] of Baron Honda offered $225 to resolve the problem. However, that amount was insufficient. [redacted] ignored the fact that my car has a back-up camera and on-screen commands. To get the bluetooth system and other features that came with the car when I purchased it to work properly, I had to replace the entire system which cost me over $500 out of pocket. Unfortunately, I also had to forgo safety features like the steering wheel controls because it would have been even more money out of pocket. It's not right that I had to pay a substantial amount of my money and have less than when I contracted with Baron Honda to purchase the car.

I spoke and emailed [redacted] on a few occasions. The first telephone conversation we had was shocking. I answered the phone (not knowing who was calling) and he started the conversation, "I didn't call you back because I thought the problem was resolved." I asked who was calling and so he identified himself. Really?!? This is how an adult running a multi-million dollar operation begins a conversation with someone who is already dissatisfied and upset? He actually yelled throughout most of the conversation and told me his time was valuable and that I was "wasting" his time. Apparently [redacted] hasn't read Dale Carnegie's How to Win Friends & Influence People.

Nonetheless, I would like you to continue to pursue this matter for me. I, too, am investigating my options with NY State and other orgainzations.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Baron Honda regarding complaint ID [redacted].

Sincerely,

Review: I traded in a used car for $100 for a new car lease. I handed over the title and was never asked to sign the title over. I also never received any paperwork stating I sold the car to them and they never scraped the registration and inspection stickers. They took $100 off my sales tax payment. My license plates were transferred to the new vehicle. Within 24 hours I received a call from a person out of state stating they purchased the vehicle on [redacted] for $995 and was wondering if the car was stolen because I never signed the title and want to come to my home to have me sign over the title. The dealership management is stating they can provide me with a bill of sale and give me some more money and that they have the stickers scraped off the car. It has been 3 days since the car was traded in and the title is still in my name driven by someone out of state. The dealer claims I am no longer liable and the person is using dealer plates to drive around the car. The management is blowing me off and states they can provide bill of sale to prove I sold the car, but DMV states the car will always be in my name unless the title of the vehicle is signed over by me and the purchaser has signed the title.Desired Settlement: I want the vehicle title back and be released of all liability of the vehicle from the second I sold the car to the dealership. I want the exact dollar amount that they sold the vehicle for. The dealer should be fined for illegal transactions.