Baron Mobile Homes

Mrs [redacted] brought me her van, I diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced, a week after we had done the work, one of the two sensors we replaced, went bad, I replaced both sensors again for Free under out warranty A couple of days later the light was back oni did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs [redacted] that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her carI tried to explain to Mrs [redacted] that the dealer was not fixing the same problem I fixed the first time

Mrs [redacted] brought me her van, ? I diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced, ? a week after we had done the work, one of the two sensors we replaced, went bad, ? I replaced both sensors again for Free under out warranty? A couple of days later the light was back oni did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs [redacted] that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan ? Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her carI tried to explain to Mrs [redacted] that the dealer was not fixing the same problem I fixed the first time?

Complaint: [redacted] I am rejecting this response because:Roland gave an incorrect response to make himself appear as if he is not at fault He has terrible costumer service and did not repair our problem with our vehicleThis is indicative of our dealings with himWhen a customer agrees to work being done on a vehicle, you expect the work to fix the problem, which this did notWe were charged even though the problem continues Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

All of the work performed at Hans Foreign car Repair INC has a warranty,(Months or 12,Miles) this if the first that we have heard that there was a problem with the A/C Service that was performed on Mr *** VolvoWe would like the opportunity to correct the problem He can
contact our office for an appointment, at his earliest convenience Roland Hans Foreign Car Repair INC

Mrs *** brought me her van, I diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced, a week after we had done the work, one of the two sensors we replaced, went bad,
I replaced both sensors again for Free under out warranty A couple of days later the light was back oni did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs *** that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her carI tried to explain to Mrs *** that the dealer was not fixing the same problem I fixed the first time

All of the work performed at Hans Foreign car Repair INC has a warranty,(Months or 12,Miles) this if the first that we have heard that there was a problem with the A/C Service that was performed on Mr *** VolvoWe would like the opportunity to correct the problem He can
contact our office for an appointment, at his earliest convenience Roland Hans Foreign Car Repair INC

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:Roland gave an incorrect response to make himself appear as if he is not at fault.  He has terrible costumer service and did not repair our problem with our vehicle. This is indicative of our dealings with him. When a customer agrees to work being done on a vehicle, you expect the work to fix the problem, which this did not. We were charged even though the problem continues.  
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Mrs [redacted] brought me her van,  i diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced,  a week after we had done the work, one of the two sensors we replaced, went bad,...

 i replaced both sensors again for Free under out warranty.  A couple of days later the light was back on. I did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs [redacted] that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan  Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her car. I tried to explain to Mrs [redacted] that the dealer was not fixing the same problem I fixed the first time.

[redacted] brought Jeep Liberty to our shop because it had an intermittent overheating issue.   Upon my inspection, as well as had driven the vehicle several times, an overheating issue was not found.  We called the customer and advised that based upon our diagnostic testing...

and experience that we need to replace the thermostat; as it is the only thing in the cooling system that can intermittently fail.  [redacted] agreed to the repair over the phone.  Hans Foreign Car installed the new thermostat and gasket, the vehicle was then road tested several times.  Again, no overheating issue was found.   Customer picked up vehicle, educated on cooling system, and was satisfied and happy.  Two weeks later, customer called and stated that the she was experiencing a overheating issue once again.  We asked her to return to our shop, at which time we advised that it needed a radiator due to the radiator being clogged with sediment.   Hans left several voicemail messages of findings.  It took [redacted] a week to return the call to authorize the work.  When [redacted] called, she did not confirm work to be done and that she would come get the vehicle.  It took [redacted] two weeks to come pick up vehicle- again, no work was performed.  Hans did offer a discount on the radiator repair the customer declined to bring vehicle back in .  When [redacted] finally came to get the vehicle, the battery was dead.  I charged and checked the battery which it was fine upon leaving the shop.  After 5-6 weeks, [redacted] called Hans letting us know that the battery light came on.  *When the battery light comes on, it is an indicator that the alternator is not charging.  It does not mean that there is a battery fault.  At which time, I returned call to customer, leaving voicemail stating such, asking her to call if she wanted Hans to address any further concerns with her vehicle.   [redacted], did not respond to the voicemail left from Hans, nor did she ask for a refund during any of our conversations. It is our best practice that we do not issue refunds due to the customer agreeing to the repair prior to work being performed. Respectfully,Roland B[redacted]