Barre3

Saturday, June 6th a customer [redacted] came to our studio to take a class***, my business partner was teaching the class and while teaching the class was celebrating to our clients how great she had been feeling physically since removing a simple glass of wine from her dietShe explained that this simple change had made a huge difference in how she felt and she was very proud of herself for making the changeA few minutes later into the class [redacted] heard a noise of what sounded like a few clients having trouble with the resistance bands we use in classShe asked out loud "is everything ok", directing her comment at the group of clientsAfter class, [redacted] approached [redacted] and expressed how angry and insulting [redacted] comments were, [redacted] apaolgized [redacted] continued on using profanity and referring to [redacted] as a [redacted] We offer child care at our business so ***'s children were present and [redacted] asked [redacted] to leave at this point since children were present and had heard her terrible choice of words and language [redacted] continued on referring to the other clients in the class as fat and continued to insult [redacted] with more name callingAfter [redacted] left, she was emailed that same day and asked not to return to the studio [redacted] ignored the emailed and arrived that following Tuesday to take class [redacted] was at the front desk and she came in and looked at her and said hi [redacted] asked her if she received the email and she said no [redacted] asked her to step outsideOutside, [redacted] told her after the incident on Saturday, she was no longer welcome in our studioShe seemed surprised and asked [redacted] if she knew why she got angry [redacted] told her she did not understandShe said she gave up alcohol, caffeine, and ate healthy for a week and my gloating throughout class made her angry [redacted] said that after the way she talked to both her and her children, she was no longer welcomeAt this point, I came out and reiterated that her behavior was unacceptableShe said we didn't understand and she was very tired on SaturdayShe asked for her money back [redacted] went into the studio and got her $While [redacted] was gone, she threatened me with bad Yelp reviews [redacted] came out, gave her the money and walked back into the studio lobbyAt this point she tried to come back inI stood by the door and blocked the door, telling her she needed to goThere were clients in the lobby and all can attest to what happenedShe emailed later that day to say she was planning on returning to our business to picket and protest with signs.It was at this point that we called the OC Sherrif to file a complaintThey arrived at the studio, took a report of the incident and phoned [redacted] from our place of business letting her know that if she were to show up at our business again it would be trepsassing [redacted] was very upset with this and it was after this that she reached out to yelp and the Revdex.com.We have since refunded all of her money and resolved the issueIf you could please advise on how to handle this incident with the Revdex.com?Best, [redacted]

Hi ***, We wanted to reach out because of the complaint you filed through the Revdex.comWe apologize for the inconvenience, and would be happy to clarify your charges for youYou purchased a barreOnline subscription in April under " [redacted] "This subscription was canceled back in February We refunded all but five of the charges that occurred on that account when you initially contacted us thenUpon further investigation, it looks like you had created another subscription prior to that one back in February This subscription is associated with the misspelled email " [redacted] "Because of the misspelling, this subscription wasn't linked to your [redacted] account and is the reason why it wasn't canceled when you initially contacted us back in February I went ahead and canceled this subscriptionMoving forward, you will no longer be chargedI also refunded all the charges associated with that account except for the charges that took place In February and March of You will see $refunds, for a total of $You should see this reflected on your account within two weeksI hope this clarifies things!I have copied the Revdex.com team to this emailThey will help you in closing out this complaintPlease let us know if you have any other questions.Warmly,Tiffany

To Whom It May Concern:We received a complaint from the Revdex.com on behalf of *** ***, and, based on ourexperiences with this client, we very respectfully deny these allegations against our business.The chain of events from our position transpired as described below.On September 18, the
client purchased a 5-pack of classesPer our company policy, thepackage expires after months- March 18, The client reached out to our company in2015, several months after the package had expired, to ask for a refund on the 5-pack ofclassesUnfortunately, when it comes to refunds, those can only be conducted in the samecalendar year, as we are a franchise, and we have to pay franchise fees and taxes based onsales numbersOnce we are in a new fiscal year, refunds are simply not possibleAs a goodwillgesture, we did give the client a free class card in hopes that would allow her to get startedagain.On September 17, the client purchased a 5-pack of classes, of which she used allofthose classes within the allotted time frame.On October 14, the client purchased a 10-pack of classes, of which she used 2/classeswithin the allotted time frameWe extended the expiration on this package from months to 18months as, yet again, another goodwill gesture to allow the client ample time to use theremainder of her package.On November 5, the client purchased a membership plan via Mindbody, our onlinepurchasing websiteThis website allows clients the opportunity to purchase several differenttypes of class packages online, of which are then paid for with a credit card at the time ofpurchasePrior to completing the purchase, the website provides the user with a pwindowthat gives them the terms of the membership, as stated explicitly below:"I agree to purchase the barremembership as an automatic charge to my credit card or checkcare/ each month until/ provide notice to barreBellingham of my intent to cancelI herebycertify that I am the holder of the crediVcheck card, or an authorized signerBarrewill chargemembers with a $no-show fee for scheduled classes that are not cancelled a minimum of 2hours prior to class startingBarreBellingham may, at its discretion, cancel a client'smembership on a 30-day written notice without cause, and on reasonable shorter notice withcauseIn the event barrecloses its facilities for any reason, including repair, when possible, itwill post advance noticeIf closure exceeds days, barrewill refund Auto-Renew fees on aprorated basis."In order to proceed with their membership registration, they must physically accept the terms ofthis agreement by way of a box-click selectionAdditionally, client manually entered herAmerican Express credit card information to complete the purchase, and received a receipt viaemail confirming that her purchase had processed, Because she signed up for a monthlymembership on her American Express credit card, the charge would have shown up monthly onher credit card statement.After being on this membership plan for months, she contacted us to request a refund for themembership since she had not used it, and must have purchased it in errorImmediately, andwithout hesitation, we refunded her months of her membership plan fees, while we looked intothe situation -we wanted to make sure it was not an error on our endDuring our thoroughinvestigation, we discovered that the monthly membership purchase was made by the client,and was not an error on our partFor this reason, we do not feel that it is our obligation to refundthe client's additional months of membership fees.Furthermore, the environment in our studio has been nothing but accepting and welcoming to allwho enter our doorsAny allegations of conflict that would prohibit the client from attendingclasses in the future, are simply untrueWe currently offer around classes per week, with thebusiness owner only teaching of those.In summation, we are proud to be a member of the Bellingham small business community, andwe strive to offer each of our guests with a rewarding experienceIn fact, we most recently wonthe Gold Award in the Best of the Northwest Awards as voted on by members of this communitythat we are so honored to be a part of, However, we simply cannot accommodate this clienteven more than we already have

Hi there,
this issue has been resolved with a full refund from Barre
Thank you so much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Thank you so much!Sincerely, [redacted]

Saturday, June 6th a customer [redacted] came to our studio to take a class. [redacted], my business partner was teaching the class and while teaching the class was celebrating to our clients how great she had been feeling physically since removing a simple glass of wine from her diet. She explained...

that this simple change had made a huge difference in how she felt and she was very proud of herself for making the change. A few minutes later into the class [redacted] heard a noise of what sounded like a few clients having trouble with the resistance bands we use in class. She asked out loud "is everything ok", directing her comment at the group of clients. After class, [redacted] approached [redacted] and expressed how angry and insulting [redacted] comments were, [redacted] apaolgized. [redacted] continued on using profanity and referring to [redacted] as a [redacted]. We offer child care at our business so [redacted]'s children were present and [redacted] asked [redacted] to leave at this point since children were present and had heard her terrible choice of words and language. [redacted] continued on referring to the other clients in the class as fat and continued to insult [redacted] with more name calling. After [redacted] left, she was emailed that same day and asked not to return to the studio. [redacted] ignored the emailed and arrived that following Tuesday to take class. [redacted] was at the front desk and she came in and looked at her and said hi. [redacted] asked her if she received the email and she said no. [redacted] asked her to step outside. Outside, [redacted] told her after the incident on Saturday, she was no longer welcome in our studio. She seemed surprised and asked [redacted] if she knew why she got angry. [redacted] told her she did not understand. She said she gave up alcohol, caffeine, and ate healthy for a week and my gloating throughout class made her angry. [redacted] said that after the way she talked to both her and her children, she was no longer welcome. At this point, I came out and reiterated that her behavior was unacceptable. She said we didn't understand and she was very tired on Saturday. She asked for her money back. [redacted] went into the studio and got her $100. While [redacted] was gone, she threatened me with bad Yelp reviews. [redacted] came out, gave her the money and walked back into the studio lobby. At this point she tried to come back in. I stood by the door and blocked the door, telling her she needed to go. There were clients in the lobby and all can attest to what happened. She emailed later that day to say she was planning on returning to our business to picket and protest with signs.It was at this point that we called the OC Sherrif to file a complaint. They arrived at the studio, took a report of the incident and phoned [redacted] from our place of business letting her know that if she were to show up at our business again it would be trepsassing. [redacted] was very upset with this and it was after this that she reached out to yelp and the Revdex.com.We have since refunded all of her money and resolved the issue. If you could please advise on how to handle this incident with the Revdex.com?Best,[redacted]

Hi [redacted],
We wanted to reach out because of the complaint you filed through the Revdex.com. We apologize for the inconvenience, and would be happy to clarify your charges for you. You purchased a barre3 Online subscription in April 2014 under "[redacted]". This subscription was canceled back...

in February 2015. We refunded all but five of the charges that occurred on that account when you initially contacted us then. Upon further investigation, it looks like you had created another subscription prior to that one back in February 2014. This subscription is associated with the misspelled email "[redacted]". Because of the misspelling, this subscription wasn't linked to your [redacted] account and is the reason why it wasn't canceled when you initially contacted us back in February 2015. I went ahead and canceled this subscription. Moving forward, you will no longer be charged. I also refunded all the charges associated with that account except for the charges that took place In February and March of 2014. You will see 19 $15 refunds, for a total of $285. You should see this reflected on your account within two weeks. I hope this clarifies things!I have copied the Revdex.com team to this email. They will help you in closing out this complaint. Please let us know if you have any other questions.Warmly,Tiffany

Review: Barre 3 studio in Laguna Niguel, Ca. is a franchise of Barre 3 corporate office in Portland, Oregon. The owners, [redacted] and [redacted] dismissed me from there studio after I confronted [redacted] when she singled me out and humiliated me in class because I made a lot of noise with the resistance band. "I hear a lot of flapping going on back there are you okay?" Very catty and very sarcastic. I told her, "you were a [redacted] to me, you knew it was me, you singled me out and humiliated me." There were 24-30 women in class. I was the only one who made any noise. She then said, "you called me a [redacted] in front of my children!" I apologized and asked her to go in the studio and asked the children very nicely to leave into the other room. I told her, "I've been in business a long time you never insult a client or customer". I said I wasn't going to quit that was Sat. June 6th 8:45 am class. On Tues. June 9th I returned to the 10 am class. [redacted]i told me to go outside. She didn't want me to come back because I called her a [redacted] in front of children. She called the other co-owner, [redacted] said, "we have children they can't hear the word [redacted] I have an unborn child who can't hear the word [redacted] you're not welcome here!" I asked for my refund of $100. I went to follow her in for the money, she turned around at the door and said, " if I stepped foot in the studio she would call the cops!" I said, ' it's not necessary!' I took my $100. I wrote corporate, [redacted], Director of Franchise Operations replied, "We stand by the owners [redacted] and [redacted]or their kindness,compassion and empowerment for all who attend the studio especially the children in child care." She apologized for the incident but did not apologize to me nor did she refund my $15. for the online challenge class. [redacted] and Jenni were all too selfish and self serving to apologize. They called the police this morning and the Sheriff asked me not to return to their business.Desired Settlement: I would like a typed letter from the co-founders of Barre 3 in a formal apology. I want them to address my complaint and tell me how they plan to remedy the situation so other middle aged women who are not so coordinated and make flapping noises with the resistance band cannot be singled out or humiliated in class. I want to know why they don't acknowledge the customer and why they self-righteously called the Sheriffs on me. I want an apology from [redacted] and Jessica for character defamation as well as harassment from them and the Sheriffs calling me. I find them to be appalling for their narcissistic behavior and and I am amazed that the Corporate office will not apologize, They had another parent on Yelp complain her two children when she checked on them were wandering in the parking lot (1 1/2 & 3 yrs. old). They weren't being looked after. If the children are so precious to them don't you think safety is the number one priority when the business is in a very busy parking lot.

Business

Response:

Saturday, June 6th a customer [redacted] came to our studio to take a class. [redacted], my business partner was teaching the class and while teaching the class was celebrating to our clients how great she had been feeling physically since removing a simple glass of wine from her diet. She explained that this simple change had made a huge difference in how she felt and she was very proud of herself for making the change. A few minutes later into the class [redacted] heard a noise of what sounded like a few clients having trouble with the resistance bands we use in class. She asked out loud "is everything ok", directing her comment at the group of clients. After class, [redacted] approached [redacted] and expressed how angry and insulting [redacted] comments were, [redacted] apaolgized. [redacted] continued on using profanity and referring to [redacted] as a [redacted]. We offer child care at our business so [redacted]'s children were present and [redacted] asked [redacted] to leave at this point since children were present and had heard her terrible choice of words and language. [redacted] continued on referring to the other clients in the class as fat and continued to insult [redacted] with more name calling. After [redacted] left, she was emailed that same day and asked not to return to the studio. [redacted] ignored the emailed and arrived that following Tuesday to take class. [redacted] was at the front desk and she came in and looked at her and said hi. [redacted] asked her if she received the email and she said no. [redacted] asked her to step outside. Outside, [redacted] told her after the incident on Saturday, she was no longer welcome in our studio. She seemed surprised and asked [redacted] if she knew why she got angry. [redacted] told her she did not understand. She said she gave up alcohol, caffeine, and ate healthy for a week and my gloating throughout class made her angry. [redacted] said that after the way she talked to both her and her children, she was no longer welcome. At this point, I came out and reiterated that her behavior was unacceptable. She said we didn't understand and she was very tired on Saturday. She asked for her money back. [redacted] went into the studio and got her $100. While [redacted] was gone, she threatened me with bad Yelp reviews. [redacted] came out, gave her the money and walked back into the studio lobby. At this point she tried to come back in. I stood by the door and blocked the door, telling her she needed to go. There were clients in the lobby and all can attest to what happened. She emailed later that day to say she was planning on returning to our business to picket and protest with signs.It was at this point that we called the OC Sherrif to file a complaint. They arrived at the studio, took a report of the incident and phoned [redacted] from our place of business letting her know that if she were to show up at our business again it would be trepsassing. [redacted] was very upset with this and it was after this that she reached out to yelp and the Revdex.com.We have since refunded all of her money and resolved the issue. If you could please advise on how to handle this incident with the Revdex.com?Best,[redacted]