Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this matter, the tear-out was something that was overlooked by one of our employees Which we apologized for, gave you a discount and did not charge you the $tear-out fee There is a system for tear-outs, which involves the removal of all appliances before our installers arrive because things like, dents, can happen Our guys were trying to get everything done without damage, however, due to us arriving without knowledge of tear-out (not customers fault), unfortunately, it happened Hence the reason for discount As far as being unorganized, the job was supposed to consist of just using remnants, which would lower the price of the job However, full height splash plus all counter tops takes more than just the remnants we had in the back, so we then had to order an entire slab, which we did not charge for and still gave at remnant pricing This is why we installed granite late and at two different times In some cases, things don't run as smoothly as we like, and there can be mishaps, such as this.We take responsibility for the things that happened and are sorry that [redacted] feels the way she does Thank you, Artisans of Stone
I called Charter Limousines seeking transport for a wedding party of The rep who answered the phone told me that the largest limo they had would not fit 12, but he was very curtious and gave me a couple other companies to tryI have called about a dozen companies so far to get pricing and availability - this was by FAR the nicest person I have talked toMy only regret is that I cannot give him my business for this eventHowever, I will be sure to keep him in the mind for future arrangements
In regards to this matter, the tear-out was something that was overlooked by one of our employees. Which we apologized for, gave you a discount and did not charge you the $300 tear-out fee. There is a system for tear-outs, which involves the removal of all appliances before our...
installers arrive because things like, dents, can happen. Our guys were trying to get everything done without damage, however, due to us arriving without knowledge of tear-out (not customers fault), unfortunately, it happened. Hence the reason for discount. As far as being unorganized, the job was supposed to consist of just using remnants, which would lower the price of the job. However, full height splash plus all counter tops takes more than just the remnants we had in the back, so we then had to order an entire slab, which we did not charge for and still gave at remnant pricing. This is why we installed granite late and at two different times. In some cases, things don't run as smoothly as we like, and there can be mishaps, such as this.We take responsibility for the things that happened and are sorry that [redacted] feels the way she does. Thank you, Artisans of Stone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this matter, the tear-out was something that was overlooked by one of our employees Which we apologized for, gave you a discount and did not charge you the $tear-out fee There is a system for tear-outs, which involves the removal of all appliances before our installers arrive because things like, dents, can happen Our guys were trying to get everything done without damage, however, due to us arriving without knowledge of tear-out (not customers fault), unfortunately, it happened Hence the reason for discount As far as being unorganized, the job was supposed to consist of just using remnants, which would lower the price of the job However, full height splash plus all counter tops takes more than just the remnants we had in the back, so we then had to order an entire slab, which we did not charge for and still gave at remnant pricing This is why we installed granite late and at two different times In some cases, things don't run as smoothly as we like, and there can be mishaps, such as this.We take responsibility for the things that happened and are sorry that [redacted] feels the way she does Thank you, Artisans of Stone
I called Charter Limousines seeking transport for a wedding party of The rep who answered the phone told me that the largest limo they had would not fit 12, but he was very curtious and gave me a couple other companies to tryI have called about a dozen companies so far to get pricing and availability - this was by FAR the nicest person I have talked toMy only regret is that I cannot give him my business for this eventHowever, I will be sure to keep him in the mind for future arrangements
In regards to this matter, the tear-out was something that was overlooked by one of our employees. Which we apologized for, gave you a discount and did not charge you the $300 tear-out fee. There is a system for tear-outs, which involves the removal of all appliances before our...
installers arrive because things like, dents, can happen. Our guys were trying to get everything done without damage, however, due to us arriving without knowledge of tear-out (not customers fault), unfortunately, it happened. Hence the reason for discount. As far as being unorganized, the job was supposed to consist of just using remnants, which would lower the price of the job. However, full height splash plus all counter tops takes more than just the remnants we had in the back, so we then had to order an entire slab, which we did not charge for and still gave at remnant pricing. This is why we installed granite late and at two different times. In some cases, things don't run as smoothly as we like, and there can be mishaps, such as this.We take responsibility for the things that happened and are sorry that [redacted] feels the way she does. Thank you, Artisans of Stone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]