Barretl Landscape

Initial Business Response /* (1000, 5, 2017/02/24) */
As this is the first we are hearing of these additional issues, we would be happy to assist our customer with the issues that have presentedAs in many cases with service one issue may present itself and be repaired while another issue may not
present until laterMr*** is welcome to contact us to make an appointment to have these repairs completed at no cost to him
Initial Consumer Rebuttal /* (2000, 7, 2017/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be in either Saturday or first of next week to get this issue resolved

Initial Business Response /* (1000, 5, 2015/06/24) */
Contact Name and Title: Annie D*** BDC
Contact Phone: XXXXXXXXXX
Contact Email: ***@autopark.com
Auto Park has been in contact with this customer since this was submitted and is actively working to resolve this issue
OFFER:
Continued effort to resolve this matter personally
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with Jason S*** ( he is the manager at Kendallville store) on 7/1/& he explained that the salesman Jimmy should of explained the disclosure I signed, stating they could pull a credit report even though I was just looking at cars & didn't commit to actually purchasing the car I test drove, if I had known they were going to pull a credit check before test driving the car I would of declined, but shame on me for not reading the disclosure thoroughly before signing itWith this information I understand that I cannot have the hard credit taken off my credit reportJason also stated that since I was entitled to a 2nd gift, he would check and see what the other prize I should of received & have it sent to the Kendallville store for me to pick up

Initial Business Response /* (1000, 10, 2017/02/14) */
We understand his frustration with the transmission but the best we can do at this point is help him with a reduced cost at our service department if it goes outOther than that there is nothing we can doThere is no documentation anywhere or
evidence of discussion that his transmission was replaced other than AutoCheck which as we know uses general codes for service work

Initial Business Response /* (1000, 12, 2016/03/15) */
Contact Name and Title: *** ***-BDC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autopark.com
We have tried on multiple occasions to get a hold of *** *** concerning this matter and have not been able toWe are more
than happy to provide the secondary key and fob to this customerThere was not a spare on sight for it but we will be happy to sent a reimbursement for the key and fob to be purchased in the customers areaIf he would please contact me at the corporate office we can work out the details
Initial Consumer Rebuttal /* (2000, 14, 2016/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though AutoPark's assertion that they "have tried on multiple occasions to get ahold of," me is patently false, the solution that Ms*** has proposed is the solution I was seekingIf they are willing to hold up their end of this agreement as stated in her response, I will be satisfied

Initial Business Response /* (1000, 5, 2017/03/17) */
[redacted] came in around the end of December and purchased a vehicle. All documentation (over 20 pages) was signed with an address for the Texas and to be titled in that state. Once the title work came the customer informed us they wanted it...

registered in Indiana. In an effort to accommodate our customers to the best of our ability Auto Park then helped them register the vehicle again and gave her a vehicle to drive while the process was being completed. The process is complete and we need Ms. [redacted] to return our vehicle and complete the registration for her purchased vehicle.

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted]-BDC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autopark.com
on, our records indicate that in September of 2015 you purchased a 2006 Ford F-350 with near 150,000 miles on it. Our staff made it...

very clear at the time of purchase that the truck was As is and that no warranty would accompany the vehicle. It was also made clear that Auto Park would not be responsible for any repairs after the purchase. We have also submitted two documents with the customers signature to support this information. We sympathize with your situation and would be happy to service your vehicle at our facility in the future at the standard customer rate.
OFFER:
At this time we can offer the customer service work to be performed at Auto Park Service Center for the repairs he mentioned at the standard customer rate.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that the vehicle broke down within weeks of the purchase is still dissatisfying. I realize that the status of a used vehicle (as mentioned in original complaint) would indicate some repairs would be necessary, but to have to perform over $15.000 is repairs is unacceptable. I do not trust AutoPark's repair service, as they did not diagnose issues with starter, brakes, and engine faults correctly.
My request would be to still reimburse me for the fees and loss of one months transfer credit (due to Title not being transferred on-time) from BMV and the cost of repairs to engine, brakes and EGR. Also - Please note that I have not posted this on CarGurus and Google as others have! I gave the Elkhart office chance to resolve this and they did not - I would appreciate the consideration.
Final Business Response /* (4000, 10, 2015/12/24) */
Contact Name and Title: [redacted]-BDC
As the documents we submitted show, Mr. [redacted] was fully aware he purchased an AS IS truck. Although we are under no obligation to do so, we are prepared to offer him 10% off the standard customer rate at The Auto Park Service Center for the remaining service work that he needs completed.
OFFER:
10% off Standard Customer Rate at Auto Park Service Center.

Initial Business Response /* (1000, 8, 2016/02/17) */
Contact Name and Title: Annie [redacted]-BDC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@autopark.com
This has been resolved with the customer. The complaint was due to a misunderstanding between the customer and Auto Park. The issue...

was fixed and the customer was paid the full reimbursement amount.
OFFER:
Initial Consumer Rebuttal /* (2000, 10, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My husband received a phone call from the Auto Park Corporate Office the same day we filed the complaint (2/2/16). The Corporate Office stated they believed we had already received one key fob from the Auto Park in Elkhart & didn't realize we weren't given any key fobs. The Corporate Office then stated we would be reimbursed for everything and they were cutting a check & mailing it out. We received a check from Corporate Office on 2/12/16 for payment in full. We are satisfied with the outcome of the original complaint.