Barrett Eastman Property Management

We suggest that Ms [redacted] secures one of the thousands of Realtors out there that can provide her with the personal attention she requires to meet her needs on her timeline.  If she is going to secure a rental without the help of a Realtor it will require her time and attention.Ms [redacted] submitted an ONLINE application on Sunday 1/24/16 (the office was closed). The property Ms [redacted] was interested in was not ready for viewing until 1/29/16 -On the morning of 1/29/16 Mr Gabor, a leasing agent called the phone number Ms [redacted] provided as a call back number along with all the other 10 applicants for this property to inform all applicants that:the property was ready to view and to call him to obtain the lockbox code (ID REQUIRED for security reasons)-all applicants are required to view the interior of home PRIOR to processing their application and “speak to an agent” informing us they still want to rent this home  -We require every prospective tenant to view the interior of the home and inform us verbally (by speaking with a leasing agent) this is the home they want before we:1) Charge them the application fee and 2) process their actual application.  The “view only application” is all that is required for viewing which is clearly indicated on the application and website. NOTE: Not every prospective applicant decides to rent the home once they have viewed the interior – and they may have found a home they like better or changed their mind -If we do not hear back from the applicant we have to assume they are no longer interested -, Ms [redacted] failed to do her part in this process – the home was rented to an applicant that made the effort to call and speak with Mr Gabor by phone on 1/29/16, their application was processed and approved and the home rented to this applicant.  - We consider this matter closed - Please see our full response attached

I have a voicemail from their staff at ext 309 on Friday 1/29 @9:24 am stating the propert was still available and under lock box as that I could view it. If their was 10 other applicants ahead of me then why would they call? Not once have they personally apologized to me! This is an attempt at covering up their incapability of providing decent customer service! On a side note: rental websites are hosting up to 1300 rental homes in the valley!

Review: Submitted complete rental application and $100.00 application fee , on a single family home for rent at: 3125 W T Ryan Ln. Phoenix, AZ 85041 to Ms. Jennie Crabtree, on: 12/20/2014, with the verbal understanding that the $100. application fee was refundable if credit was turned down based upon a previous phone conversation I had with her when first inquiring on the home on 12/15/2014, and the home was not yet available, but to go ahead and submit an application. She then provided me the lock box code to view the home which I did and had no objections to to the agreed upon lease terms in a phone call to her on the same day, Monday 12/20/2014, in the afternoon. On the 12/22/14 I received an email after leaving a number of voice mails to her about approval on the application that stated: "I'm trying to get the dog approved. If it is, I will give you a quote on the non-refundable pet deposit and you will need to provide us with a picture of the dog and have renters insurance." Implying that everything else had been approved except the pet issue. I responded back to her that I had no objections to a reasonable pet deposit and that I had already set up renters insurance. On: 12/23/2014, at approx. 11 AM I received another e-mail stating that: "Owner would like $325 for the pet deposit?" Again, implying that this was the only left for approval on the application. But at this point I called her on the phone to inform her that I had no objection to the pet deposit and she said fine, and I asked her when we could sign the lease and she stated that credit had no been approved yet after going through a "fire drill" on the pet deposit completely misleading me into believing the application had been approved and just waiting my approval on the pet deposit. Anyway, at this point, at approximately 2PM she presumably then just checked my credit and turned me down and then and informed me at this point that me and my wife's $100. application fee was non-refundable in spite of the oral contract we had made to the contrary on: 12/15/2014, in the phone conversation with her upon first inquiring on the home. We had submitted all of our personal info. drivers license info, pay stubs, bank statements, everything imaginable and the $100. application fee. Ms. Jennie Crabtree flat lied to me!Desired Settlement: At the very least the $100. application fee returned. She mislead me for two days into thinking that she was checking credit and then suddenly wants to negotiate the pet deposit when she had not even checked credit. What was she doing with the application for those two days if not checking credit and references? Standard business practice would go without saying, would be to check credit and income first, then negotiate the pet deposit if applicable. Again she mislead and misrepresented the whole process beside making a oral contact that that in the event of credit disapproval the application fee would be refunded.

Worst property management, hands down. The maintenance workers contracted to service properties are ill-qualified and rude. The property management staff is just as bad. Joshua Fields, property manager, told me that flooding in my bathroom was "inconvenient, but not considered an emergency." Apparently, it is completely acceptable to send a worker three days after the leak began. It is also acceptable to allow the maintenance worker to remove the toilet and leave a gaping hole in my bathroom floor because he can't fix it. That maintenance worker told me to "keep an eye on it to make sure that when other toilets are flushed or other plumbing is used, it doesn't flood." I was told by Joshua that I'm fortunate that a plumber will be out tomorrow and not Wednesday or Thursday.

I wanted to let you all know how disappointed I am with this company. I have called for a week straight at different hours throughout the day to be connected with an agent and no one ever answers. The two times they did, [redacted] spoke to me with total annoyance and then hung up on me. Then, the second time, another agent had just posted an ad online for a home and I called maybe 10 minutes afterwards and they said they already had too many applicants. Then a few days later they refreshed the ad so I thought maybe it was now available but that agent said it was just for advertisement purposes, that the home itself was not available. Also, I had previously filled out the form to be contacted and no one ever contacted me. Like, is this a joke? No place can be this bad where they slip up in EVERY area. I really wanted to like this place because they had great homes advertised for very good prices but it is NOT worth dealing with this headache especially if I'm paying extra monthly in fees to have them. This place just doesn't seem to have any communication between each other and treats people poorly. I will not be getting anything from this place and definitely not going to recommend it to anyone.

Review: Horrible time management. Poor communication skills. I was looking to rent a property and called on 1/24. Received a call a week later on 1/29 which I was unable to answer as I was working. Left a message with their answering service on 1/30. Called the office on 2/1, and 2/2. No one called or emailed me any info. I finally got a response from an email I sent the website on how upset I was! Their response was cold and uncaring stated the property had been rented out a week prior! Which doesn't make sense as to why someone from ext 309 left me message on 1/29 stating the property was available and under lockbox and that if I wanted to view it I was to call back! They will not let you look at a property with out filling out a credit application which I completed on1/24! I can't imagine being a tenant that would need assistance from this staff! Horrible service!Desired Settlement: A real apology from a staff that understands hard working people!

Business

Response:

There are very few rental homes available throughout the valley at this time, causing multiple applicants for one home. Barrett Eastman Property Management will process the applicants on a 1st come, 1st serve basis. This applicant applied on Sunday morning 1/24/16 NOTE:Our office is closed on weekends and holidays. If the applicant had read the application process and followed the instructions on the website she would have seen the view only application (form attached) and understood the possibility of multiple applicants - - Specifically, on the home she was interested in there were 10 applications ahead of her. It was not necessary for her to fill out the complete application just to view. Another applicant was approved from the prior applications. We are truly sorry that Ms [redacted] felt we did not provide her with the service she desired. We strive to provide quality service to everyone and are proud of our customer service. Moving is a very stressful time and we apologize for contributing to her stress and hope she found another rental for her family.

Consumer

Response:

I have a voicemail from their staff at ext 309 on Friday 1/29 @9:24 am stating the propert was still available and under lock box as that I could view it. If their was 10 other applicants ahead of me then why would they call? Not once have they personally apologized to me! This is an attempt at covering up their incapability of providing decent customer service! On a side note: rental websites are hosting up to 1300 rental homes in the valley!

Business

Response:

We suggest that Ms [redacted] secures one of the thousands of Realtors out there that can provide her with the personal attention she requires to meet her needs on her timeline. If she is going to secure a rental without the help of a Realtor it will require her time and attention.Ms [redacted] submitted an ONLINE application on Sunday 1/24/16 (the office was closed). The property Ms [redacted] was interested in was not ready for viewing until 1/29/16 -On the morning of 1/29/16 Mr Gabor, a leasing agent called the phone number Ms [redacted] provided as a call back number along with all the other 10 applicants for this property to inform all applicants that:the property was ready to view and to call him to obtain the lockbox code (ID REQUIRED for security reasons)-all applicants are required to view the interior of home PRIOR to processing their application and “speak to an agent” informing us they still want to rent this home -We require every prospective tenant to view the interior of the home and inform us verbally (by speaking with a leasing agent) this is the home they want before we:1) Charge them the application fee and 2) process their actual application. The “view only application” is all that is required for viewing which is clearly indicated on the application and website. NOTE: Not every prospective applicant decides to rent the home once they have viewed the interior – and they may have found a home they like better or changed their mind -If we do not hear back from the applicant we have to assume they are no longer interested -, Ms [redacted] failed to do her part in this process – the home was rented to an applicant that made the effort to call and speak with Mr Gabor by phone on 1/29/16, their application was processed and approved and the home rented to this applicant. - We consider this matter closed - Please see our full response attached

As an out of State owner and experienced Realtor/property manager myself, I was shocked to discover, thanks to a professional home inspection, that this company, which managed our rental property in Gilbert AZ for the last 9 years, has completely neglected to perform ONE of the important duties for which one hires a property manager - to protect ones investment! Throughout the years, they never noticed tenant caused major damage such as a burnt kitchen counter top and smoke damage from a BBQ at the ceiling of the rear patio.

They call it "normal wear and tear" - whereas the damage is not even close to "normal", and tenants should have been charged for it. I am very aware what is considered normal wear and tear - we all have a list of such maintenance items. But those repairs mounted up to $2,500 - over and above the "normal" stuff (another $3K).

Any property manager worth his or her fees will look for and notice signs of deferred maintenance in and around a structure and report such findings to the owner to help prevent future/further damage, which would cost a lot more money to fix. This company will only place tenants and collect/disburse rents - that's all! Don't depend on them to perform diligent walk-throughs - which, by the way, they conduct without tenant being present! That's unheard of!!

While it is not easy to find a reputable and responsible property manager anywhere, none of our other property managers in various States are that negligent. Barrett-Eastman even refused to send me walk-through reports as well as photos - something which property managers are required to do upon request.

I will never recommend this company to anyone - but if someone does want to use them, be VERY aware of their extensive disclaimers about damages, and be prepared to fight them in court for your rights!

I initially signed my lease for a 2 bedroom townhouse with a different management company named [redacted], in 2012. The owner decided to change companies and I was forced to begin dealing with Barrett Eastman Property. I received an email in December saying I was to no longer to deposit rent funds into the old managements’ account. I did not receive a phone call or any paper mail. I am Active duty military, if I were deployed (thankfully I wasn't) I never would have gotten the notice. The email stated that I was not able to sign up for direct payment for December or January. I had to wait until February, therefore I had to personally drop off my rental check at the office location which is far from where I lived, that or risk sending it through the mail to a company I had never heard of and know nothing about.
I emailed this new company my list of discrepancies with the unit such as holes in the carpets, stains, broken tiles, chipped paint/stucco, rust, mold, cigarette burns, holes in the walls with cigarette butts shoved in them etc. The pictures were accepted by the manager of our lease, [redacted].
Fast forward to January when my washer machine broke. I had to take time off of work to meet with people three different times in order to determine that the machine was in fact broken. After weeks and weeks of emails and phone calls resulting in no replaced washing machine I asked for a reduced rent due to an important appliance not working. I was told buy [redacted] that “it is the owners fault, and our hands are tied.” Finally after a solid month did we finally start moving towards a resolution of the issue with the washing machine. After 7 weeks we finally got a new washing machine, the delivery company dropped it, breaking the front door off the machine and it nicked our wall. After 8 weeks we got a working running brand new set of machines.
I stayed past my one year lease, and when it was time to move out I hired carpet cleaners and took care of the overall meticulous cleaning of the unit myself. I was not offered a final walk through even though I asked. I was told “it is too late” and I was given a move out bill of $1,364.31. The manager had not taken the pictures of move in photo discrepancies into account towards determining what I am responsible for and what I was not. I had to remind the company about the photos of the damages in hopes that would reduce my fees. It did help, but not by much.
Regular wear and tear is not taken into account here. Supposedly due to the lease I signed with the old management company [redacted] it states the unit must be returned in the same condition in which I received it. I phoned [redacted] managing company regarding the terminology and the company agrees Barrett Eastman is voluntarily stretching the meaning of the phrase in order to secure additional funds from me.
I am being charged for additional carpet cleaning because "the job was not good enough". My argument to Judy was all carpet companies will do the job a second time for free, if a client is not satisfied for they want to keep their clientele. Barrett Eastman again said “its too late now the carpets were cleaned again.” I was also charged for burnt out light bulbs, an additional fee for general cleaning, a broken pane of a double pane window which I did not break, a gate remote (card) which was returned and I was charged to paint the unit. I had no pets, no young children, I hung no pictures, put no holes in walls, I damaged no walls and I even held a no shoe policy in my house to keep the carpets cleaner and in good condition.
The gate remote (card) was in fact returned and my lease states one remote, I reached out to my old management company [redacted] and they agreed it was a card and not an electronic remote. Barrett Eastman’s argument is that there is an electric remote. I tried to explain this to Barrett that the community has no electronic remotes only card remotes or a pin number as confirmed by the community HOA. I was told “to stop arguing the charges and I was lucky”… “The owner wanted to charge me more”, and I was threatened to be sued if I didn't pay all of the fees. I tried to explain and understand all of the charges against me and was given rude responses, all capitals in emails (yelling), and threats from [redacted]. I was hung up on by [redacted] when I tried to debate one of these charges. I have the emails and pictures to prove everything however I cannot spare the time, money or risk of going to court. They can outspend me for lawyers and in the end I am responsible for paying those fees. My hands are tied, there is nothing I can do except argue their Revdex.com status. I am not the only person who has had this experience due to their awful reviews on Google and YELP. They are not Military Friendly, and when I need a management company in the future I will certainly not be using someone who will treat tenants this poorly. I truly think their Revdex.com status needs to be reviewed.

I lived for a year at a property that was managed by BE, and although the property itself was not in the best condition; BE homes really made living there a breeze. I was always in communication with [redacted] who was always pleasant and willing to help. You could really tell she cared. We had only a few issues while residing at the house and all of them were resolved in a timely manner. A shout out to [redacted], you work really hard and they are lucky to have such a nice handy man! The biggest draw back to my experience, was the actual home itself. However that was at no fault BE Homes.

Very frustrating company to work with on maintenance and repairs to the home. We had a water pipe burst in the master bathroom wall behind the vanity. It's been 5 weeks since it was tore out and the pipe was repaired. The damaged moldy vanity is still sitting in the garage and the bathroom is not usable. The most frustrating part of this has been the lack of communication from Barrett Eastman on the status of the repair. No calls and no updates initiated by them and still no answer as to when this is going to be resolved.