Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowSo, as you can see with the attached documents, I had been putting in the same services request for months and no one never came outEven one of the previous employees that was there even said that it was not getting fixed and the tickets was just getting closed outAnd as far as a refund, nothing was never given to meIt is just a shame, businesses can never admit to their faultsIt was never a miscommunication, just a lack of employees that resulting in resident apartment not getting taking care ofSomeone was always at my resident and I never denied any access to my apartmentHeck, I was there one day after I did complain for months, one of the maintenance guys was sitting in his car for about half hour, then once he seen me coming out, he decided to come and ask could he get the serial number to the stove, did not say one word to me, and never came backBut I am not worried about it, I am sure I won't be the first or the last Regards, [redacted]
In response to your letter written on 7/21/(enclosed herein), I wanted to address some of the concerns you brought to our attention regarding Northview Apartments and more specifically the fitness center and staffingThe fitness center at Northview is an amenity open hours a day to all residentsIn addition to fitness and aerobic equipment the fitness center has a water cooler, television; and restroom with sinks immediately adjacent to the fitness centerLast year we initiated a maintenance and service contract to maintain the equipment outside the routine repairs and work orders that our resident's bring to our attentionAs of yesterday, when I received your letter, the property did not have ant fitness equipment that was not operationalThe manager also stated that last week he received a complaint and work order about the water being empty in the water cooler on an irregular basis and the empty case of sanitation wipes in the fitness centerWhen I asked the manager if the sanitation wipes and water cooler were ever empty he replied that at times they are empty and the onsite staff always refill them when it is noticed or if a resident brings it to their attentionIn this case the two recent occurrences (one involving the empty water cooler and another involving empty container of sanitation wipes.) occurred on a Sunday and Monday before business hoursWe have now instituted a task of having a part time employee double check the status of both the water cooler and sanitation wipes container once during the weekendThe supplies in the fitness center are free to all who choose to use them, rather than bring their own and while I cannot legitimately guarantee that they will never be empty I think having them double checked in off hours will help remedy the issues versus removing them from the fitness center altogether.In regards to the staffing complaints that were received I can say that out maintenance at Nothview is top notchThe maintenance supervisor puts resident's needs first and foremostMany times he can fix an issue right away, other times he must order parts or replace an item entirelyAfter hours on Friday, 09/04/a little after 6PM a voicemail was left on the emergency maintenance lineLater that evening emergency maintenance responded, but was unable to fix the Air conditioner that nightThe next morning he returned and brought the unit back into serviceAlso brought to our attention is the behavior of the manager at our propertyI am glad this was brought to our attention and while I try not to comment specifically on employee performance issues I know the resident will notice some definite changes in and around the community in the coming monthThe resident has requested to be released from the lease without penalty and have a deposit issued in full immediatelyThe lease requires a notice to be given in writing at lease days prior to the expiration and in the case of a lease break an addendum is signed detailing fees that are to be paidWhen lease provisions are not met security deposits are processed and forwarded to address given by resident within days of move-outPlease feel free to contact me if you have any questionsSincerely, Zach F [redacted] Barrett $ Stokely, IncE 82nd Street #Indianapolis, IN Office: Fax: www.barrettandstokley.com
Thank you for bring this to our attention. We believe this complaint is in result of a misunderstanding of the properties move out process. We try our best to communicate to our residents prior to lease end the list of all items that need to be returned. At the time of move out... and us processing the final account statement we had not received the parking pass or the secured access key fob so these charges were deducted from the deposit on hand. Since both items have since been returned on site we would be happy to reinstate those charges. The first refund check has already been processed so another check in the amount of $100.00 will be issued. Please feel free to contact us with any questions. Warm Regards, Kara C [redacted] Property Manager
I am responding to the above referenced complaint on behalf of Barrett & Stokely, Inc., the property manager for One Lytle Apartments On October 15, we entered into a settlement agreement with these Tenants (shown as “customers” on the complaint) We have agreed to compensate the tenants for the issues they had with the apartment and to allow them to terminate the lease early Barrett & Stokely acknowledges that we had a maintenance issue with flashing around the apartment window allowing water to seep into the unit We were not ignoring these tenants’ problem; the repair is very complicated as they live on the 22nd floor of a downtown Cincinnati high-rise Sincerely, Tom [redacted] Thomas E [redacted] General Counsel E82nd Street, Suite Indianapolis, Indiana
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowSo, as you can see with the attached documents, I had been putting in the same services request for months and no one never came outEven one of the previous employees that was there even said that it was not getting fixed and the tickets was just getting closed outAnd as far as a refund, nothing was never given to meIt is just a shame, businesses can never admit to their faultsIt was never a miscommunication, just a lack of employees that resulting in resident apartment not getting taking care ofSomeone was always at my resident and I never denied any access to my apartmentHeck, I was there one day after I did complain for months, one of the maintenance guys was sitting in his car for about half hour, then once he seen me coming out, he decided to come and ask could he get the serial number to the stove, did not say one word to me, and never came backBut I am not worried about it, I am sure I won't be the first or the last Regards, [redacted]
In response to your letter written on 7/21/(enclosed herein), I wanted to address some of the concerns you brought to our attention regarding Northview Apartments and more specifically the fitness center and staffingThe fitness center at Northview is an amenity open hours a day to all residentsIn addition to fitness and aerobic equipment the fitness center has a water cooler, television; and restroom with sinks immediately adjacent to the fitness centerLast year we initiated a maintenance and service contract to maintain the equipment outside the routine repairs and work orders that our resident's bring to our attentionAs of yesterday, when I received your letter, the property did not have ant fitness equipment that was not operationalThe manager also stated that last week he received a complaint and work order about the water being empty in the water cooler on an irregular basis and the empty case of sanitation wipes in the fitness centerWhen I asked the manager if the sanitation wipes and water cooler were ever empty he replied that at times they are empty and the onsite staff always refill them when it is noticed or if a resident brings it to their attentionIn this case the two recent occurrences (one involving the empty water cooler and another involving empty container of sanitation wipes.) occurred on a Sunday and Monday before business hoursWe have now instituted a task of having a part time employee double check the status of both the water cooler and sanitation wipes container once during the weekendThe supplies in the fitness center are free to all who choose to use them, rather than bring their own and while I cannot legitimately guarantee that they will never be empty I think having them double checked in off hours will help remedy the issues versus removing them from the fitness center altogether.In regards to the staffing complaints that were received I can say that out maintenance at Nothview is top notchThe maintenance supervisor puts resident's needs first and foremostMany times he can fix an issue right away, other times he must order parts or replace an item entirelyAfter hours on Friday, 09/04/a little after 6PM a voicemail was left on the emergency maintenance lineLater that evening emergency maintenance responded, but was unable to fix the Air conditioner that nightThe next morning he returned and brought the unit back into serviceAlso brought to our attention is the behavior of the manager at our propertyI am glad this was brought to our attention and while I try not to comment specifically on employee performance issues I know the resident will notice some definite changes in and around the community in the coming monthThe resident has requested to be released from the lease without penalty and have a deposit issued in full immediatelyThe lease requires a notice to be given in writing at lease days prior to the expiration and in the case of a lease break an addendum is signed detailing fees that are to be paidWhen lease provisions are not met security deposits are processed and forwarded to address given by resident within days of move-outPlease feel free to contact me if you have any questionsSincerely, Zach F [redacted] Barrett $ Stokely, IncE 82nd Street #Indianapolis, IN Office: Fax: www.barrettandstokley.com
Thank you for bring this to our attention. We believe this complaint is in result of a misunderstanding of the properties move out process. We try our best to communicate to our residents prior to lease end the list of all items that need to be returned. At the time of move out... and us processing the final account statement we had not received the parking pass or the secured access key fob so these charges were deducted from the deposit on hand. Since both items have since been returned on site we would be happy to reinstate those charges. The first refund check has already been processed so another check in the amount of $100.00 will be issued. Please feel free to contact us with any questions. Warm Regards, Kara C [redacted] Property Manager
I am responding to the above referenced complaint on behalf of Barrett & Stokely, Inc., the property manager for One Lytle Apartments On October 15, we entered into a settlement agreement with these Tenants (shown as “customers” on the complaint) We have agreed to compensate the tenants for the issues they had with the apartment and to allow them to terminate the lease early Barrett & Stokely acknowledges that we had a maintenance issue with flashing around the apartment window allowing water to seep into the unit We were not ignoring these tenants’ problem; the repair is very complicated as they live on the 22nd floor of a downtown Cincinnati high-rise Sincerely, Tom [redacted] Thomas E [redacted] General Counsel E82nd Street, Suite Indianapolis, Indiana