We were aware of the issues that Mr [redacted] is speaking aboutWe were doing everything possible from our endThe timing and delays were a direct result of dealing with the manufacturesThe unit in question was deemed to have an unknown catastrophic failure and we replaced it with a brand new unit at no charge to Mr [redacted] We understood his frustrations with the timing of everythingbut we were actively working on a solution during the entire process
We were aware of the issues that Mr [redacted] is speaking aboutWe were doing everything possible from our endThe timing and delays were a direct result of dealing with the manufacturesThe unit in question was deemed to have an unknown catastrophic failure and we replaced it with a brand new unit at no charge to Mr [redacted] We understood his frustrations with the timing of everythingbut we were actively working on a solution during the entire process