Barrier Brothers Gas Station

I am in receipt of your letter dated August 11, pertaining to an incident on August 4, that took place at our business located in Anaheim, CaI have researched this complaint and spoke with the employee on duty that day by the name of [redacted] [redacted] states that she asked the young ladies to pay for the additional slushees that were filled and left on the counter as this has been an increasing issue at this location with guests filling cups and leaving them on the counterThe girls stated they did not have enough to pay for them and [redacted] asked them to not do that in the future while she was on dutyPer [redacted] the young ladies left and later returned with their mother who asked [redacted] her name then began shouting at her, calling her names, and making threatsThe mother returned the following day and took a picture of [redacted] , [redacted] felt very scared and contacted the police Here at TMB Oil Company we train our staff to always look to please our guests and look to mitigate situations with our guest so they do not reach this pointI truly apologize for this negative experience at our business and I have spoken with [redacted] in depth on this issue to ensure situations like this do not happen again Sincerely, [redacted] ***, General Manager

I am in receipt of your letter dated August 11, 2014 pertaining to an incident on August 4, 2014
that took place at our business located in Anaheim, Ca. I have researched this complaint and
spoke with the employee on duty that day by the name of [redacted]. [redacted] states that...

she
asked the young ladies to pay for the additional slushees that were filled and left on the counter
as this has been an increasing issue at this location with guests filling cups and leaving them on
the counter. The girls stated they did not have enough to pay for them and [redacted] asked them to
not do that in the future while she was on duty. Per [redacted] the young ladies left and later returned
with their mother who asked [redacted] her name then began shouting at her, calling her names, and
making threats. The mother returned the following day and took a picture of [redacted], [redacted] felt
very scared and contacted the police.
Here at TMB Oil Company we train our staff to always look to please our guests and look to
mitigate situations with our guest so they do not reach this point. I truly apologize for this negative
experience at our business and I have spoken with [redacted] in depth on this issue to ensure
situations like this do not happen again.
Sincerely,
[redacted], General Manager

Review: On the day of 8/4 around 5p.m. My 15 year old and 12 year old enter the gas station super market to get slushes, they proceeded to get a 12 oz cup for 99 cents, they filled it with alittle bit of slurpee. My 15 year old looked up and realized that the 16 oz slurpee was only 20 cents more and was a better deal for the 2 of them to share. So she proceeded to do out the 12 oz cup and throw it away, there was no trash can so she left it next to the machine. So they fill up the 16 oz cup and proceed to the register. The lady at the register tells them very rudely that they have to pay for the 12 oz cup also because they used it. My 15 year old is like well I only have enough obey for the 16 oz cup, we did not even fill up the 12 oz cup. The lady is screaming at my children in from of customers in her lil accent "you can't do that, you used it do you pay for it" my daughter is like well I don't know what you want me to do because not buying this 16 oz and an empty cup. So what do you wAnt me to do, then she tell my 15 year old that she's going to call the police on her because she used a cup and decided to upgrade the cup and did not want to pay for both. At this time my 15 year old who Is an honor student and a member of the clot guard team and track team is scared, she starts shuffling through her stuff and manages to come up with 99 more cents for a drink that she did not fill up or want. Of course they filled it up after the paid her for it, again. Drink that she was basically bullied into getting by this rude clerk and had enough embarrassment from there where customers coming in. As my girls are leaving the clerk screams at them Again with customers coming in "don't ever come back here again on my shift" okay very inappropriate my girls did nothing to this woman or nothing to this store. Now this is a store that I come to EVERYDAY, I get my car serviced there also all the time k know the guy Jorge he services my car and has been for years. I hAve spent atleast 6,000 this year there atleast.Desired Settlement: I would like an apology to my family, like I said I have spent thousand there. She has no right to tell me or my children to not come back for no reason when there are homeless people sitting right in front of the store begging for money harassing the customer. I think she should be telling them not to come I. Her shift. I have never in my life been told from anyone. My children did not at at those machines or nothing. They need to watch the video, she was rude to me too when I came in to ask.

Business

Response:

I am in receipt of your letter dated August 11, 2014 pertaining to an incident on August 4, 2014

that took place at our business located in Anaheim, Ca. I have researched this complaint and

spoke with the employee on duty that day by the name of [redacted] states that she

asked the young ladies to pay for the additional slushees that were filled and left on the counter

as this has been an increasing issue at this location with guests filling cups and leaving them on

the counter. The girls stated they did not have enough to pay for them and [redacted] asked them to

not do that in the future while she was on duty. Per [redacted] the young ladies left and later returned

with their mother who asked [redacted] her name then began shouting at her, calling her names, and

making threats. The mother returned the following day and took a picture of [redacted] felt

very scared and contacted the police.

Here at TMB Oil Company we train our staff to always look to please our guests and look to

mitigate situations with our guest so they do not reach this point. I truly apologize for this negative

experience at our business and I have spoken with [redacted] in depth on this issue to ensure

situations like this do not happen again.

Sincerely,

[redacted], General Manager