We are interested in addressing this complaint, but we won't do it in a public way on this forumWe have contacted [redacted] by the phone number provided and would love to speak with him My name is Kirk, my phone number is 249-9666, and I'm the owner Thanks!
The customer states that we didn't do a thorough job because she still has bug issues According to our attached agreement, if "a bug problem arises on or inside your house between services we will cheerfully and promptly come and take care of your problem free of charmany times as necessary." On the phone we offered to do just that, but the customer declined The customer states that the bug issues were on the outside of her house She states: "I still have the same amount of spiders insects outside my home." Our guarantee only covers ON OR INSIDE the house The contract clearly states in red ink that "We cannot control bugs in the great outdoors, we guarantee pests on or inside your home." Because of the location of the bug issues, and the clearly stated policy about the guarantee on the contract, that we are not responsible to treat bugs in the great outdoors However, to appease the customer, we offered to perform a free re-treatment, which she declined Because the customer signed the contract, and failed to avail herself of the contractual means to find resolution (free re-treatments) to her problems, the only recourse is to cancel the contract, and pay the $early cancelation fee, which is also clearly stated above the signature on the attached contract
We weren't aware that the amount received wasn't reported to the collection agency, when we became aware, we reported it the same day, the 6th of January 2016.Barrier Pest Control
Hello, I am writing this in response to a complaint that we received last week concerning [redacted] at [redacted] in WilderIs my understanding that she is disputing the charges because of three reasons: That "this business did not notify me that I was on their program." and That "I never consented to that service." and"....and never saw them at my house." I will endeavor to quickly respond to these itemsOur company was contacted in July to do pest control services at this addressWe contracted to do quarterly pest control service, that is, to do a pest maintenance service every three monthsWe have continued to do quarterly service at this address from July 8, 2013, until March 7th, 2016, when [redacted] called to cancel (for a total of services, invoices can be provided upon request)They have been great customers, paying promptly after every service rendered, including their most recent payment received on 9/22/for services rendered on 9/15/Frankly, I don't understand the complaint that they were unaware that we were providing services for them regularlyI argue that they were well aware of the services we were doing, as evidenced by their prompt payments and long service historyThis is just a reiteration of the above response, with one additional caveatWhen each regular service treatment comes due for service, we ALWAYS call, text, and email the customer at least one day before their scheduled treatment to let them know we are comingWe most certainly did in this case as well, the voice call service notification was received at 9:18AM on 1/27/16, and the text and email notifications were sent at 9:16AM the same dayDuring our March 7th conversation, [redacted] confirmed the phone number on the account as being correctThough I can't speak to the complaint that our technician wasn't seen at the house, I know he performed the serviceWe are obliged by the state of Idaho to make comprehensive records of all our chemical applications, and our technician did in this circumstance (records available, upon request)He completed the service at 11:AM on 1/29/16, and made his chemical records that indicate he performed a standard quarterly serviceIn spite of the fact that I don't feel a discount should be awarded in this case, I would be willing to settle for half of the amount owed, or $38.5, to show my appreciation for previous patronage, and to give evidence of my own personal feeling of good will to [redacted] and ***If you have any questions, please call me directly on my cell phone at (208) 249-Regards, Kirk D [redacted] Owner Barrier Pest Control (208) 249-
Complaint: [redacted] I am rejecting this response because: My husband died March There were many things to contend with in his passing Bills come, I pay them My husband, ***, left without me knowing his passwords, so...I never got Barriers' emails, his phone was given to a grandson, it was the phone that did texting, I do not text,so never got their texts, and the phone's answering machine gives me many problems..(I'm and try my best) I've lost some messages So from the last bill I paid in Sept2015, I figured we had Barrier no longer I got another pest control, totally unaware that Barrier goes and assumes they have my business without any personal verbal "go ahead" from me since all was going to my deceased husband's things I did always like the young man that they sent out, but I found a business that didn't cost me as much I appreciate the deduction, and I would pay that to them, but, I do see that they run on assumptions...when they have a lapse of communications drop from one year to the next they think it's alright to go ahead with another year I really think they should have spoken to methe new head of the houseat least to see if all was okay, instead of just beginning up the new year without a response to their emails, to their text, or their phone message (My computer was down from the 15th of March til now My son-in-laws fixed it for me today So the delay.) Hope it gets to you in time.Sincerely, [redacted]
Under the circumstances, Barrier Pest will let Ms [redacted] off the hook
We are interested in addressing this complaint, but we won't do it in a public way on this forumWe have contacted [redacted] by the phone number provided and would love to speak with him My name is Kirk, my phone number is 249-9666, and I'm the owner Thanks!
The customer states that we didn't do a thorough job because she still has bug issues According to our attached agreement, if "a bug problem arises on or inside your house between services we will cheerfully and promptly come and take care of your problem free of charmany times as necessary." On the phone we offered to do just that, but the customer declined The customer states that the bug issues were on the outside of her house She states: "I still have the same amount of spiders insects outside my home." Our guarantee only covers ON OR INSIDE the house The contract clearly states in red ink that "We cannot control bugs in the great outdoors, we guarantee pests on or inside your home." Because of the location of the bug issues, and the clearly stated policy about the guarantee on the contract, that we are not responsible to treat bugs in the great outdoors However, to appease the customer, we offered to perform a free re-treatment, which she declined Because the customer signed the contract, and failed to avail herself of the contractual means to find resolution (free re-treatments) to her problems, the only recourse is to cancel the contract, and pay the $early cancelation fee, which is also clearly stated above the signature on the attached contract
We weren't aware that the amount received wasn't reported to the collection agency, when we became aware, we reported it the same day, the 6th of January 2016.Barrier Pest Control
Hello, I am writing this in response to a complaint that we received last week concerning [redacted] at [redacted] in WilderIs my understanding that she is disputing the charges because of three reasons: That "this business did not notify me that I was on their program." and That "I never consented to that service." and"....and never saw them at my house." I will endeavor to quickly respond to these itemsOur company was contacted in July to do pest control services at this addressWe contracted to do quarterly pest control service, that is, to do a pest maintenance service every three monthsWe have continued to do quarterly service at this address from July 8, 2013, until March 7th, 2016, when [redacted] called to cancel (for a total of services, invoices can be provided upon request)They have been great customers, paying promptly after every service rendered, including their most recent payment received on 9/22/for services rendered on 9/15/Frankly, I don't understand the complaint that they were unaware that we were providing services for them regularlyI argue that they were well aware of the services we were doing, as evidenced by their prompt payments and long service historyThis is just a reiteration of the above response, with one additional caveatWhen each regular service treatment comes due for service, we ALWAYS call, text, and email the customer at least one day before their scheduled treatment to let them know we are comingWe most certainly did in this case as well, the voice call service notification was received at 9:18AM on 1/27/16, and the text and email notifications were sent at 9:16AM the same dayDuring our March 7th conversation, [redacted] confirmed the phone number on the account as being correctThough I can't speak to the complaint that our technician wasn't seen at the house, I know he performed the serviceWe are obliged by the state of Idaho to make comprehensive records of all our chemical applications, and our technician did in this circumstance (records available, upon request)He completed the service at 11:AM on 1/29/16, and made his chemical records that indicate he performed a standard quarterly serviceIn spite of the fact that I don't feel a discount should be awarded in this case, I would be willing to settle for half of the amount owed, or $38.5, to show my appreciation for previous patronage, and to give evidence of my own personal feeling of good will to [redacted] and ***If you have any questions, please call me directly on my cell phone at (208) 249-Regards, Kirk D [redacted] Owner Barrier Pest Control (208) 249-
Complaint: [redacted] I am rejecting this response because: My husband died March There were many things to contend with in his passing Bills come, I pay them My husband, ***, left without me knowing his passwords, so...I never got Barriers' emails, his phone was given to a grandson, it was the phone that did texting, I do not text,so never got their texts, and the phone's answering machine gives me many problems..(I'm and try my best) I've lost some messages So from the last bill I paid in Sept2015, I figured we had Barrier no longer I got another pest control, totally unaware that Barrier goes and assumes they have my business without any personal verbal "go ahead" from me since all was going to my deceased husband's things I did always like the young man that they sent out, but I found a business that didn't cost me as much I appreciate the deduction, and I would pay that to them, but, I do see that they run on assumptions...when they have a lapse of communications drop from one year to the next they think it's alright to go ahead with another year I really think they should have spoken to methe new head of the houseat least to see if all was okay, instead of just beginning up the new year without a response to their emails, to their text, or their phone message (My computer was down from the 15th of March til now My son-in-laws fixed it for me today So the delay.) Hope it gets to you in time.Sincerely, [redacted]