Barrier Pest Control LLC

Barrier received the referenced customer complaint on 7/17/ On 3/26/15, our Service Manager talked to Mr [redacted] about the service done 3/25/15, "not days after" Mr [redacted] was upset that the service at Barrier is not the same service or products used are not the same as in Texas where he was a technician there If Mr [redacted] was not happy with the service done on 3/25/15, he should have said something to the tech treating his house when he signed the paperwork that day and the technician would have been happy to do anything else Mr [redacted] wanted done Barrier uses the best products available, per the laws and regulations for Oregon, and is very happy with the scope of service it provides, like the free re servicing he got on 7/28/ At the end of the conversation, Mr [redacted] stated that he "would get the goodstuff" from his buddies in Texas and treat it himself The Service Manager cut the quarterly service in half, and offered to retreat the property again for free in the name of customer service Mr[redacted] agreed to the paying for half the service but did not want us to come back to re service the property On 6/16/Mr [redacted] received a call from Barrier stating that he still owed for his halfof the last service with no response 7/16/Mr [redacted] received another call stating again, that he stilled owed his half of the service from 3/25/ Upon answering the phone Mr [redacted] proceeded to use foul language towards one of our SecretariesAs stated before, Mr [redacted] agreed to pay for half of his final serviceBarrier feels that it has done the right thing by cutting the final service in half and offered to retreat the property again for free If Mr [redacted] didn't want us to come back to re service the property for free, then that is his up to himAttached is the service agreement which he was discounted $off the initial service, the initial service (5/15/14), the last quarterly service 3/25/15, quarterly service done 12/16/14, and quarterly service done on 9/17/

Barrier Pest Control has spoken with Mrs [redacted] twice over the last few weeks to resolve this complaintMrs [redacted] has accepted an apology and explanation of errors on Barrier's end as well as the mis-communication issuesMrs [redacted] told Barrier that she felt we have resolved this complaint The original call & email took place 1/22/The 2nd follow up call was made by the Barrier Pest Control Branch Manager 2/3/Both conversations cleared up the mis-communications & error by Barrier Pest controlBarrier Pest Control deeply apologizes for the billing error which took placeIt was simple human errorMrs [redacted] was & has been a previous customer for 5+ yrsThis error was resolved on 1/23/by Barrier calling, and emailing our billing mistakeMrs [redacted] never owed a $(which was a Free Initial service fee that was waived because Mrs [redacted] was transferring service to yet another address)Barrier had accidently sent copies of a initial fee & a un-fulfilled yr contract that Mrs [redacted] was not bound to by being a returning customer of Barrier from a couple previous addressesThere was also some documents not received by Mrs [redacted] from previous billing addresses Please see time line & Barrier account notes in question below 9/13/16- Continuing contract at her new house address, gets keys on 11/1/***(client) set up the first apton 11/11/for her initial at address ##### [redacted] PDX OR If she doesn't start service there, early cxl fee waivedAM(Barrier office assistant initials)' 11/11/16- Barrier Tech called and attempted to reach [redacted] to do her initial start at new address and was unsuccessfulCurrent residents still moving outSec called her 11/14/to leave her a VM that since she couldn't be reached, and we were unable to treat her home that we would wait to her back about the closing dates & therefore the start of her service continuationBarrier tried to leave a message, but her VM was full 1/23/This acct was a continued contract because she movedShe called in upset, communication issues, we haven't been able to get a hold of her and vice versaShe's moving into a condo so not sure if she wants new service and we were trying to get her to pick a start date for new house (and did waive start fee), but she didn't know for sure when she would be moved inShe's been with us for yearsI called her back LM and emailed her that it was a continued contract, & no cxl fee or re imbursement of the initial service is dueBarrier will remove that early CXL fee error on our end, and told her to take her time in deciding to continue, but to just call before May this year if she decides to service condo and we can give her that $initial again 2/3/Barrier Branch Manager spoke with Mrs [redacted] and clarified our billing error, and explained everything from our business sideWe also spoke about mis-communication on both ends, and the obvious mail/billing errors not forwarding during the movesAgain Barrier is very sorry for the billing error on our part that should have never been sent with her paperworkWe try our best to provide outstanding customer serviceWe hope that the Revdex.com and Mrs [redacted] can removes the frustrating post due to our errorIt is our hope to serve and continue business with Mrs [redacted] in the futureWe will give her our lowest rates and outstanding service that she was used to in years past

Attn Revdex.com and Mr [redacted] Barrier was unaware that on 6/30/that Mr [redacted] had filed this Revdex.com complaint when we spoke with him a couple times over the phone on 6/30/and 7/3/Barrier has already handled this complaint and billing matter over a week agoBecause of the confusion, and in the name of good customer service, Barrier has waived the charge left with Mr [redacted] for the 6/30/service callPlease see the attached year service agreement I questionPlease see the customer notes from Mr [redacted] acct with Barrier Pest Control below:6/30/17-Customer called in saying that he was told by sales guy that we'd be out every months and never told him that his 1st regular paid service was 30days laterI (Barrier Secretary) explained that if I did get the okay to move first regular to September, because of the miscommunication, it would extend his contract but that the contract is a total of paid services either way He understood, said that was fine and I told him I would get in touch with him some time the following week7/3/17-Barrier office staff heard back from Mr [redacted] and the Barrier sales rep about moving the service in question, the 1st regular service to September was ok by both Mr [redacted] ad Barrier office/sales employeesBarrier left *** a voicemail stating I would turn his first regular service into a FREE re service and make his first regular paid quarterly service due in September 2017.Barrier assumes the customer is satisfied, and apologizes for all the confusion at the beginning of this new service agreementMr [redacted] should know per his attached service agreement that he is able to call for any free servicing he needs in between regularly scheduled visitsBarrier also hopes that Mr [redacted] will remove this negative review as we feel we have met his desired outcome!!!Barrier thanks Mr [redacted] for choosing Barrier Pest Control as your pest control service providerProviding an effective, responsible pest-control solution for your home/business is our objectiveThank you again for choosing Barrier Pest ControlWe really do appreciate your business Please give us a call with any questions or concerns

Dusty from Barrier Pest Control contacted us to resolve the issue. He has apologized for how we were treated and made the necessary adjustments to our contract and bill. We would like to have this case closed with them at this time since they have made the situation right with us
directly. Thanks

In response to Case ID#***
Barrier Pest Control would like to supply some attachments, and respond to this twisted, and inaccurate review posted by the fine people at the *** restaurantAs you will see, the accusations are un-true and sidedThe appointments made between Barrier and
*** were all kept by Barrier and agreed upon by sidesThis is yet another case where the customer (***) is not right, but felt the need to complain, lie, and post a sided complaint on the Revdex.com website
Barrier Pest Control treats over 50,homes per year, and is proud of it’s rating on the Revdex.com, and the reputation we will continue to try our very best to uphold our standing in the pest control and customer service industryBarrier does not receive very many complaints per year or at all in comparison to the number of customers we serve as Mr*** falsely statedEspecially when one considers just exactly how many homes across the Portland/Vancouver/Salem Metro we serviceWhile Barrier knows we cannot please every customer, we feel that Mr*** needs to take some accountability of the situation and agreed upon servicesAs a fellow business owner himself, he should know the power of word of mouth, along with professional and ethical business practices
Mr*** is leaving out multiple facts and details that prove Barrier Pest Control attempted in a variety of ways to uphold their end of the agreement to do business, and attempted in good faith to fulfill the service agreement in questionThe documents provide proof of signatures/agreement to do business, written proof of accountability, answers, and clarify a lot of the statements made by this restaurant business owner
To Mr*** relief he should know that we closed out and wrote off his account with Barrier Pest Control before he even made the Revdex.com sided complaintThe poor manor & professionalism Barrier has received from Mr*** and his foul mouthed employees, is definitely not worth the cost of doing business, let alone the $owed to BarrierThe $at stake is found in writing on the agreement someone in charge at *** signed for and is the re imbursement fee for the discounted initial service charge, that was given based on fulfilling the year service agreementAgain this agreement of service was agreed upon and signed by someone able & willing to sign for from the *** Restaurant signed on 11/25/Barrier wrote off the $at hand, and also decided not to continue doing business with the *** restaurant
As you can see per the complaint filed, *** does not even have accurate dates on the purchase date filed, and failed to mention they had their Initial service, free re services, and another monthly service charge before they even paid their 1st payment of $(See Invoice history attachment) The consumer also contradicts themselves by stating they did not agree to an ongoing service, but the problem occurred some months after stating serviceThe complaint states that none of the staff signed for services, but Barrier has attached plenty of proofTherefore the claim of a time service or as one of the *** employees stated thought it was a few month service, is also inaccurateThe complaint also states that Barrier wouldn’t show up on timeThat is also a lie as you will see per the service tickets that Barrier always showed up with the 2hr time frame agreed upBarrier also felt that we addressed a variety of pest issues as you will notice per the service tickets
The following paragraphs are the Barrier Pest Control Account notes & email conversations we had starting in May Again, Barrier had no complaint issues from *** until May (months after the service started)
Account Notes from Barrier Pest Control:
05/05/Spoke with ***, he thought *** stopped serviceI told *** to have *** call us to let us know and that there is a contract that has not been completedMB
05/05/*** called to cancel, emailed over contract and early cancellation paperworkMB
5/15/*** called to dispute the early cancellation fee referred to office manager. Called later that day and swore at me and I refused to listed and said goodbye and hung up SSC
5/15/Spoke with *** about cancellation fee and went over how many paid services he has had as well as how many free re servicesHe said it was a bunch of *** *** that we did not come out and that he is not paying for this *** He claimed we only went out times total and that they were only under a 3mo contract termHe continued to tell us what a crappy job we did and how we never treated, all mixed with a compilation of curse wordsI did say that it was ** (those exact letters, not the actual words) and I did hang up as he would not stop cursing
minutes later ***, one of the owners called and asked very politely for a copy of the contract and I emailed that off to him immediatelyJC
Email Correspondence:
(May 15, 2015)
Jeri,
Thanks for the copy of the contractHere's is the issue that I'm having; to be COMPLETELY honest, nobody here recognizes that signatureIt's not mine, it's not *** signature, and it's not my manager *** signatureBetween us we are the owner, the manager and the chefWe are the ONLY authorized representatives of the business who have the authorization to commit to a contract with your companyThe initials are just X's - they give no indication of who may have signed this contractFurthermore, the Start Date on the invoice is November 25th and the signature is from November 24th which makes no senseIf I or my other Authorized Representatives had known we were required to sign a 1-year contract with your company to begin service, none of us would have signed itThe bottom line is that we were dissatisfied with your services and canceled after only a few monthsTo be expected to complete a contract term that none of us signed for sub-par services is preposterous
The best solution at this point would be to just move on and let this matter goThe bottom line is that neither I nor an Authorized Representative signed that contract and I refuse to be bound to some dubious contract
Please let me know your thoughts on the matterThank youBy the way, all future correspondence regarding this matter will be handled by meThank you
*** ***
(May 2015)
***,
Thank you for handling this matter in a more respectful manner than your manager ***I have never been treated so poorly by another human being which is why our phone call resulted in an abrupt ending when I hung upHe also called back and began cursing at another secretary just minutes laterNo one in this office would like to communicate with *** so if you can please make sure he does not call again that would greatly be appreciated
In regards to your contract, it is not our position to ask identification for whomever signed the contract and then verify to make sure that this particular person is authorized to sign such a contractYou have received a total of services from us since November 2014, of which were completely free and were paid monthly servicesIf you were objecting to your contract then you should have objected to it within the first few services if you were unclearSince it has been months with services thus far we consider this knowledgeable of our service agreement If you would like to cancel your contract with us you will be held responsible for the $cancelation feeThank you for your understanding in this matter
-Jeri C*** (Office staff)
(May 15, 2015)
Jeri,
I apologize for *** actions, I think he had reached a point of frustration and it was getting the better of him
Here's the problem I have with the contract argument: today is the first time I've seen a contract and I was surprised to hear the other day that there was a contractThe other managers are of the same mind - nobody knew there was a contract and nobody signed oneIt is difficult to contest a contract if you don't know it existsTo surmise that accepting service must imply knowledge of a service agreement is specious at bestYour contract clearly states in bold writing by the signature that it is to be signed by an Authorized RepresentativeI refuse to be bound by a contract signed by an unauthorized party of which I had no knowledgeI appreciate that you folks did work and I paid all of my billsWhether some of the work was free or paid has no bearing on the argument - I paid all charges for services rendered
To make the excuse that it is not your responsibility to make sure the contract is being signed by an authorized person holds no weightit would be the same as if I came out to your business and asked the first person I saw to sign a contract for services then wanted to charge you a termination fee when you complained it was signed by an unauthorized personIf you want your contract to have any sort of legitimacy then it is your responsibility to make sure it is signed by an authorized representativeAs I stated before, nobody here signed that contract and had no knowledge of a contractJust let it goWe were really dissatisfied with the services and had no desire to continueLet's just move on and go our separate waysThank you
Mahalo Plenty!
*** ***
(May 15, 2015)
***,
I was certainly not making any form of an excuse in regards to your contractCould it be possible that you had another manager at the time of signature?
I will forward your concern to the Branch ManagerIt will be up to his discretion if the cancellation fee is waived
Did not waive account, and Barrier did not hear anything from Mr*** until 9/9/complaint
Jeri C***
(September 9, 2015)
To Whom it may concern,
I recently received a final notice that you will be sending *** to collections for the outstanding $early termination feeI thought we had resolved this matter back in MayI very clearly stated my case that this is a fraudulent claim with no meritI was told that the matter would be forwarded to your manager, whom I never heard fromI assumed the matter had been resolved, as it’s been four months since you last contacted meLet me be very clear - if you choose to pursue this collection I will make it very difficult for you to do so and will bring counter suit against your agency for fraudulent business practicesFeel free to be in touch to let me know this matter has been resolved
Thank you
*** ***
Barrier Final Statement:
Barrier Pest Control has closed the account with ***, and has attached the multiple service documents for documented proof of the sided agreement, and for those consumers viewing this record to counter this complaintWe are sorry Mr*** felt that he needed to resort to a Revdex.com complaint with some sided accusations, instead of understanding both sidesWe will not be doing business personally ever with his restaurant, and will also not recommend it to anyone moving forward.
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:Hello,I would like to close complaint #***Barrier Pest Control contacted me to explain the contract and changed the terms that better suit our needsThey also offered to come out and redo the work The issue has been resolved to my satisfaction.Thank you,***
***

Barrier received the referenced customer complaint on 7/17/15.  On 3/26/15, our Service Manager talked to Mr. [redacted] about the service done 3/25/15, "not days after".  Mr. [redacted] was upset that the service at Barrier is not the same service or products used...

are not the same as in Texas where he was a technician there.   If Mr. [redacted] was not happy with the service done on 3/25/15, he should have said something to the tech treating his house when he signed the paperwork that day and the technician would have been happy to do anything else Mr. [redacted] wanted done.  Barrier uses the best products available, per the laws and regulations for Oregon, and is very happy with the scope of service it provides, like the free re servicing he got on 7/28/15.  At the end of the conversation, Mr. [redacted] stated that he "would get the goodstuff" from his buddies in Texas and treat it himself.  The Service Manager cut the quarterly service in half, and offered to retreat the property again for free in the name of customer service.  Mr.[redacted] agreed to the paying for half the service but did not want us to come back to re service the property.  On 6/16/15 Mr. [redacted] received a call from Barrier stating that he still owed for his halfof the last service with no response.  7/16/15 Mr. [redacted] received another call stating again, that he stilled owed his half of the service from 3/25/15.  Upon answering the phone Mr. [redacted] proceeded to use foul language towards one of our Secretaries. As stated before, Mr. [redacted] agreed to pay for half of his final service. Barrier feels that it has done the right thing by cutting the final service in half and offered to retreat the property again for free.  If Mr. [redacted] didn't want us to come back to re service the property for free, then that is his up to him. Attached is the service agreement which he was discounted $100 off the initial service, the initial service (5/15/14), the last quarterly service 3/25/15, quarterly service done 12/16/14, and quarterly service done on 9/17/14.

Barrier Pest Control has spoken with Mrs. [redacted] twice over the last few weeks to resolve this complaint. Mrs. [redacted] has accepted an apology and explanation of errors on Barrier's end as well as the mis-communication issues. Mrs. [redacted] told Barrier that she felt we have resolved this...

complaint. 
 
The original call & email took place 1/22/17. The 2nd follow up call was made by the Barrier Pest Control Branch Manager 2/3/17. Both conversations cleared up the mis-communications & error by Barrier Pest control.. Barrier Pest Control deeply apologizes for the billing error which took place. It was simple human error. Mrs. [redacted] was & has been a previous customer for 5+ yrs. This error was resolved on 1/23/17 by Barrier calling, and emailing our billing mistake. Mrs. [redacted] never owed a $195 (which was a Free Initial service fee that was waived because Mrs. [redacted] was transferring service to yet another address). Barrier had accidently sent copies of a initial fee & a un-fulfilled 1 yr contract that Mrs. [redacted] was not bound to by being a returning customer of Barrier from a couple previous addresses. There was also some documents not received by Mrs. [redacted] from previous billing addresses.
Please see time line & Barrier account notes in question below.
9/13/16- Continuing contract at her new house address, gets keys on 11/1/16. [redacted](client) set up the first apt. on 11/11/16 for her initial at address ##### [redacted] PDX OR 97229. If she doesn't start service there, early cxl fee waived. AM(Barrier office assistant initials)'
11/11/16- Barrier Tech called and attempted to reach [redacted] to do her initial start at new address and was unsuccessful. Current residents still moving out. Sec called her 11/14/16 to leave her a VM that since she couldn't be reached, and we were unable to treat her home that we would wait to her back about the closing dates & therefore the start of her service continuation. Barrier tried to leave a message, but her VM was full.
1/23/17 This acct was a continued contract because she moved. She called in upset, communication issues, we haven't been able to get a hold of her and vice versa. She's moving into a condo so not sure if she wants new service and we were trying to get her to pick a start date for new house (and did waive start fee), but she didn't know for sure when she would be moved in. She's been with us for years. I called her back LM and emailed her that it was a continued contract, & no cxl fee or re imbursement of the initial service is due. Barrier will remove that early CXL fee error on our end, and told her to take her time in deciding to continue, but to just call before May this year if she decides to service condo and we can give her that $0 initial again.
 
2/3/17 Barrier Branch Manager spoke with Mrs. [redacted] and clarified our billing error, and explained everything from our business side. We also spoke about mis-communication on both ends, and the obvious mail/billing errors not forwarding during the moves. Again Barrier is very sorry for the billing error on our part that should have never been sent with her paperwork. We try our best to provide outstanding customer service. We hope that the Revdex.com and Mrs. [redacted] can removes the frustrating post due to our error. It is our hope to serve and continue business with Mrs. [redacted] in the future. We will give her our lowest rates and outstanding service that she was used to in years past.

Attn Revdex.com and Mr. [redacted]Barrier was unaware that on 6/30/17 that Mr. [redacted] had filed this Revdex.com complaint when we spoke with him a couple times over the phone on 6/30/17 and 7/3/17. Barrier has already handled this complaint and billing matter over a week ago. Because of the confusion, and in...

the name of good customer service, Barrier has waived the charge left with Mr. [redacted] for the 6/30/17 service call. Please see the attached 1 year service agreement I question. Please see the customer notes from Mr. [redacted] acct with Barrier Pest Control below:6/30/17-Customer called in saying that he was told by sales guy that we'd be out every 3 months and never told him that his 1st regular paid service was 30days later. I (Barrier Secretary) explained that if I did get the okay to move first regular to September, because of the miscommunication, it would extend his contract but that the contract is a total of 5 paid services either way.  He understood, said that was fine and I told him I would get in touch with him some time the following week. 7/3/17-Barrier office staff heard back from Mr. [redacted] and the Barrier sales rep about moving the service in question, the 1st regular service to September was ok by both Mr. [redacted] ad Barrier office/sales employees. Barrier left [redacted] a voicemail stating I would turn his first regular service into a FREE re service and make his first regular paid quarterly service due in September 2017.Barrier assumes the customer is satisfied, and apologizes for all the confusion at the beginning of this new service agreement. Mr. [redacted] should know per his attached service agreement that he is able to call for any free servicing he needs in between regularly scheduled visits. Barrier also hopes that Mr. [redacted] will remove this negative review as we feel we have met his desired outcome!!!Barrier thanks Mr. [redacted] for choosing Barrier Pest Control as your pest control service provider. Providing an effective, responsible pest-control solution for your home/business is our objective. Thank you again for choosing Barrier Pest Control. We really do appreciate your business Please give us a call with any questions or concerns.

Complaint: [redacted]I am rejecting this response because:1. "Mr. [redacted] was upset that the service at Barrier is not the same service or products used are not the same as in Texas where he was a technician there. "As explained in my original complaint and my complaint with your manager, I was upset because it was a blow and go service. The eves were not swept, a drizzle of chemical was sprayed and the entire service took under ten minutes. I am upset because what I signed up for was not what I received. 2. If Mr. [redacted] was not happy with the service done on 3/25/15, he should have said something to the tech treating his house when he signed the paperwork that day and the technician would have been happy to do anything else Mr. [redacted] wanted done. are you serious? I pay you to treat my house properly the first time. It is not my obligation to stand over your technician and micro-manage them. I was home in between my two jobs and don't have the time to help your employees do their job properly.3. The Service Manager cut the quarterly service in half, and offered to retreat the property again for free in the name of customer service.  Mr. [redacted] agreed to the paying for half the service but did not want us to come back to re service the property.as I explained initially the service is crap, why would I want it again. It did not work for the time that I had it which is not very surprising based on the service that I witnessed. I did not agree to paying for half. I simply gave up trying to explain that I no longer wanted you servicing my house and that I would not be paying for the final half done service. half done does not mean half price. "In the name of customer service"? you are a service business, you should always do your business in the name of customer service not only once customers are upset...4. 7/16/15 Mr. [redacted] received another call stating again, that he stilled owed his half of the service from 3/25/15.  Upon answering the phone Mr. [redacted] proceeded to use foul language towards one of our Secretaries.This is completely false. I talked to the very abrasive young lady for quite sometime before using language. It wasn't until the point that she told me it doesn't matter how crappy the service was because I signed a contract. oh and after she threatened to send my 42 and change to collections. sound familiar? Plain and simple, I did sign a contract, but so did you, my part was to pay and your part was to perform the service as agreed upon. the service was sub-par at best and not worth the half price you are trying to hold on to.Sincerely,[redacted]