Barrington Group

I stand by my initial complaintWith three of us completing the walk through, and none of us noticing an odor coming from the carpet, we are not responsible for this chargeIf [redacted] would have told us that he smelled something or noticed that anything was wrong, we would have fixed any issuesI have always received my full security deposit back from all of the places I have rentedHowever, all of the places that I have rented from have had me sign a form showing any and all issues found on the final walk through and what fees I would be responsible for after leaving [redacted] did not have us sign anything and did not offer us a copy of the form he was usingHe just asked us to write our forwarding address on the form, the same address we provided the complex on our intent to vacate letter.Please refund the remaining $of our security deposit Regards, Christopher Bowers

Hello Ms [redacted] ,I do apologize for any misunderstanding concerning your lease obligations Although the original term of your lease expired, the conditions and of the lease continue on a month to month basis The written lease agreement you signed explains all of the obligations, and one of those is to provide a written thirty day calendar notice of your intent to vacatePlease contact the rental office should you need a copy of your lease.We certainly do appreciate your long term residency and again apologize about the misunderstanding, but this is exactly why we work from a written lease versus a verbal agreement.I am sorry to hear of the car vandalism You said this was done by someone in the communityIf you know this for certain I can only hope you notified both the office and the police department of this incident.Thank you for your residency and I am sorry about any misunderstanding.Respectfully,Barrington Group, Inc

Hello Mr***,A second check in the amount of $was cut on 9/23/which you should have received by now If not, please verify your mailing address so I can research further.Thank you,

In order for us to stop pay there is a form you must sign The manager of left you a message, but he has not heard back from you Please stop by the office in order to fill out the form.Thank you

I just received a copy of the second check The check was dated 9/23/however the postmark was dated a week later, 9/30/2016.Basically they held off issuing the check they promised, then held off once again mailing it.You may close the dispute but their delaying tactics in issuing promised checks, as shown and documentation (available), reflects a business others should use caution when dealing with.Thank you Revdex.com for assisting us in resolving this

On 9/30/16, got a message that this was closed Please add that they promised checks for each but only one was received They made statements to the Revdex.com Please re-open the case or notify them of their error to see if they can take action to remedy If nothing else, please blacklist or grade them the lowest for making statements to the Revdex.com

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I apologize that you have not heard back from anyone, your concerns did not get passed on to the property manager as the leasing agent you referred to is no longer with the property I will email you a copy of the final water bill If you have any further questions concerning the water bill you will need to call the billing company, number is on the final billI can't speak as to what the leasing agent told you, but the carpet in your apartment did have to be deodorized due to a strong smell of dog so I can't write off the entire amount Your final bill, after deducting the water bill and the carpet deodorizing is under $20, which I will write off You will receive a revised statement showing a zero balance due.Again, I apologize for the lack of response

This complaint has been settled

I reviewed your file and found that all work order requests were properly handled with in hours One work order, for the peeling tub, was not completed as we did not have permission to enter Attempts were made to schedule a time to address the issue, but we never got your permission I can understand being hesitant in scheduling this work as it would require the tub to sit for at least days to cure Perhaps you were waiting for a time when you knew you would be away for a few days? We take great pride in taking care of our residents so I apologize that we fell short in your eyes I will have your $returned to you