Barrington Manor Bed and Breakfast

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.In the B&B's response, the owners stated that the room I booked for two nights was given the “winter special” at a rate of $lower than the standard feeThe room I booked was $98/nightThis would make the standard rate $148/nightThe amount I paid for two nights with the special was $196, when it would regularly be $This is a $differenceIf the refund I am requesting was given, the business could potentially make more money by applying the standard rate to other guestsInstead of charging me the $for four nights of service four nights of service ? (the cancelled and the rescheduled nights), this B&B could refund me the $and charge the standard rate for other guests and gain this $difference.? I understand that there were expenses incurred during the reservation process but I don’t think the expenses were as significant as they were entailedIt is well known that standard booking commission fee through [redacted] is 15% ($at $98/night)With three other rooms at this B&B, I am assuming breakfast is shared by all guests which decreases the cost immenselyThis allows me to draw the conclusion that even with these expenses incurred over a two day stay, allowing my refund and utilizing other guests to apply the standard rate would only benefit this B&B This B&B has nothing to lose by issuing a refund other than their reputation and the satisfaction of their guestsBeing that this is a B&B and not a hotel chain, one would think the owners would have more compassion for special circumstances, especially when I have proven they have nothing to lose I made the best decision I could during a state of emergency declared by the state of NYI feel as though my attempts to explain why I cannot change the dates fell on deaf ears and that there was no regard or concern for my safetyThe importance of my safety was never stated and by insisting on changing the dates, the owners made me feel obligated to travel during unsafe conditions Anniversaries only come once a year and not only was my anniversary ruined by a crippling snow storm but now, this B&B wants me to cancel travel plans/reservations already made for my next trip with other businesses but for what? I feel I have proven there is nothing to be gained by either the B&B or myselfIf oms at this B&B, I am assuming breakfast is shared by all which decreases the cost emmensly at $98/night)With three oth Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In the B&B's response, the owners stated that the room I booked for two nights was given the “winter special” at a rate of $lower than the standard feeThe room I booked was $98/nightThis would make the standard rate $148/nightThe amount I paid for two nights with the special was $196, when it would regularly be $This is a $differenceIf the refund I am requesting was given, the business could potentially make more money by applying the standard rate to other guestsInstead of charging me the $for four nights of service four nights of service (the cancelled and the rescheduled nights), this B&B could refund me the $and charge the standard rate for other guests and gain this $difference I understand that there were expenses incurred during the reservation process but I don’t think the expenses were as significant as they were entailedIt is well known that standard booking commission fee through [redacted] is 15% ($at $98/night)With three other rooms at this B&B, I am assuming breakfast is shared by all guests which decreases the cost immenselyThis allows me to draw the conclusion that even with these expenses incurred over a two day stay, allowing my refund and utilizing other guests to apply the standard rate would only benefit this B&B This B&B has nothing to lose by issuing a refund other than their reputation and the satisfaction of their guestsBeing that this is a B&B and not a hotel chain, one would think the owners would have more compassion for special circumstances, especially when I have proven they have nothing to lose I made the best decision I could during a state of emergency declared by the state of NYI feel as though my attempts to explain why I cannot change the dates fell on deaf ears and that there was no regard or concern for my safetyThe importance of my safety was never stated and by insisting on changing the dates, the owners made me feel obligated to travel during unsafe conditions Anniversaries only come once a year and not only was my anniversary ruined by a crippling snow storm but now, this B&B wants me to cancel travel plans/reservations already made for my next trip with other businesses but for what? I feel I have proven there is nothing to be gained by either the B&B or myselfIf oms at this B&B, I am assuming breakfast is shared by all which decreases the cost emmensly at $98/night)With three oth / [redacted] Style Definitions */ Regards, [redacted]

Our guest did book one night's lodging for 3/14/on 3/2/We have a seven day cancellation policy, which would give her until 3/7/to cancel with no chargeShe did send us an email through*** *** where she requested an additional nightWe have noticed emails coming through booking
services take longer to arriveWhen she called the next day, we accommodated her additional night's lodging for 3/15/She had booked night through *** and an additional night directly with usWe have the same policy as Booking.On 3/14/17, we received a call from her boyfriend that they would not be able to travelI did try to accommodate them as best I could by offering them additional datesThis is not our usual policyAt this point we had incurred expenses due to this reservationWe have to pay a ***mission and we serve a gourmet breakfast, all prepared fresh and handmadeWe had made purchases the of the 14th for the next couple days reservations.On 3/15/17, we again received a call from her boyfriend saying travel was impossibleI tried to be as accommodating as possible and reminded him that the card would be charged, but we would honor this charge at another dateThis is not usual for a hotel to doIn addition, she had booked during our'Winter special" at a rate of $lower per nightThis rate ended on 3/15/We had no intention of charging them the higher rate for the second night, nor did we charge itHe was very nice an seemed very understanding.As far as being rude or unprofessional, I don't even know what to sayWe just tried to keepinformed on policy so there would be no surprisesA business must have its' policies adhered to the same for every clientCancellation policies are common with hotels, airlines, theaters, to name a few.This is the only complaint we have received in eight years of business

Our guest did book one night's lodging for 3/14/on 3/2/We have a seven day cancellation policy, which would give her until 3/7/to cancel with no chargeShe did send us an email through*** *** where she requested an additional nightWe have noticed emails coming through booking
services take longer to arriveWhen she called the next day, we accommodated her additional night's lodging for 3/15/She had booked night through *** and an additional night directly with usWe have the same policy as Booking.On 3/14/17, we received a call from her boyfriend that they would not be able to travelI did try to accommodate them as best I could by offering them additional datesThis is not our usual policyAt this point we had incurred expenses due to this reservationWe have to pay a ***mission and we serve a gourmet breakfast, all prepared fresh and handmadeWe had made purchases the of the 14th for the next couple days reservations.On 3/15/17, we again received a call from her boyfriend saying travel was impossibleI tried to be as accommodating as possible and reminded him that the card would be charged, but we would honor this charge at another dateThis is not usual for a hotel to doIn addition, she had booked during our'Winter special" at a rate of $lower per nightThis rate ended on 3/15/We had no intention of charging them the higher rate for the second night, nor did we charge itHe was very nice an seemed very understanding.As far as being rude or unprofessional, I don't even know what to sayWe just tried to keepinformed on policy so there would be no surprisesA business must have its' policies adhered to the same for every clientCancellation policies are common with hotels, airlines, theaters, to name a few.This is the only complaint we have received in eight years of business

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the B&B's response, the owners stated that the room I booked for two
nights was given the “winter special” at a rate of $lower than the standard
feeThe room I booked was $98/nightThis would make the standard rate
$148/nightThe amount I paid for two nights with the special was $196, when it
would regularly be $This is a $differenceIf the refund I am
requesting was given, the business could potentially make more money by
applying the standard rate to other guestsInstead of charging me the $for
four nights of service four nights
of service (the cancelled and
the rescheduled nights), this B&B could refund me the $and charge the
standard rate for other guests and gain this $difference.
I understand that there were expenses incurred during the
reservation process but I don’t think the expenses were as significant as they
were entailedIt is well known that standard booking commission fee through
*** is 15% ($at $98/night)With three other rooms at this
B&B, I am assuming breakfast is shared by all guests which decreases the
cost immenselyThis allows me to draw the conclusion that even with these expenses
incurred over a two day stay, allowing my refund and utilizing other guests to
apply the standard rate would only benefit this B&B
This B&B has nothing to lose by issuing a refund other
than their reputation and the satisfaction of their guestsBeing that this is
a B&B and not a hotel chain, one would think the owners would have more
compassion for special circumstances, especially when I have proven they have
nothing to lose
I made the best decision I could during a state of emergency
declared by the state of NYI feel as though my attempts to explain why I
cannot change the dates fell on deaf ears and that there was no regard or
concern for my safetyThe importance of my safety was never stated and by
insisting on changing the dates, the owners made me feel obligated to travel
during unsafe conditions
Anniversaries only come once a year and not only was my
anniversary ruined by a crippling snow storm but now, this B&B wants me to
cancel travel plans/reservations already made for my next trip with other businesses
but for what? I feel I have proven there is nothing to be gained by either the
B&B or myselfIf oms at this
B&B, I am assuming breakfast is shared by all which decreases the cost
emmensly at $98/night)With three oth
Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the B&B's response, the owners stated that the room I booked for two
nights was given the "winter special" at a rate of $lower than the standard
feeThe room I booked was $98/nightThis would make the standard rate
$148/nightThe amount I paid for two nights with the special was $196, when it
would regularly be $This is a $differenceIf the refund I am
requesting was given, the business could potentially make more money by
applying the standard rate to other guestsInstead of charging me the $for
four nights of service four nights
of service (the cancelled and
the rescheduled nights), this B&B could refund me the $and charge the
standard rate for other guests and gain this $difference.
I understand that there were expenses incurred during the
reservation process but I don't think the expenses were as significant as they
were entailedIt is well known that standard booking commission fee through
[redacted] is 15% ($at $98/night)With three other rooms at this
B&B, I am assuming breakfast is shared by all guests which decreases the
cost immenselyThis allows me to draw the conclusion that even with these expenses
incurred over a two day stay, allowing my refund and utilizing other guests to
apply the standard rate would only benefit this B&B
This B&B has nothing to lose by issuing a refund other
than their reputation and the satisfaction of their guestsBeing that this is
a B&B and not a hotel chain, one would think the owners would have more
compassion for special circumstances, especially when I have proven they have
nothing to lose
I made the best decision I could during a state of emergency
declared by the state of NYI feel as though my attempts to explain why I
cannot change the dates fell on deaf ears and that there was no regard or
concern for my safetyThe importance of my safety was never stated and by
insisting on changing the dates, the owners made me feel obligated to travel
during unsafe conditions
Anniversaries only come once a year and not only was my
anniversary ruined by a crippling snow storm but now, this B&B wants me to
cancel travel plans/reservations already made for my next trip with other businesses
but for what? I feel I have proven there is nothing to be gained by either the
B&B or myselfIf oms at this
B&B, I am assuming breakfast is shared by all which decreases the cost
emmensly at $98/night)With three oth
Regards,[redacted]