Barron Designs, Inc.

I had ordered faux panels well over a month ago and was told by the customer rep. that the panels would ship no later than July 3rd. Well I called today and was notified that the panels are still in production and the new tentative ship date is mid next week (Maybe) they'll call and let me know. I'm not at all happy about the delay in shipping this is now going to slip back my completion date of my project which in the end will cost me a lot of money. They could have called to inform me weeks ago that the panels were running behind so I could have re-scheduled other work around this delay. I will not use Barron Designs for any future construction projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by Barron Designs in reference to complaint ID ***, and find that this resolution -- if it is delivered by Barron Designs in a timely fashion, and if the solution provides the product coloration as advertised on their impressive website -- will be satisfactory to me. I cannot consider the matter has been resolved until Barron Designs delivers what it has promised. As I write this note on Friday, March **, five days after Barron Designs provided their response to the Revdex.com, I have not received any communication from Barron Designs as mentioned in their response. My contact information remains the same as when I first paid Barron Designs for products via their online site. I remain cautiously optimistic about this situation. If Barron Designs does not follow through with their commitment, I will continue to pursue a remedy
Sincerely,
*** ***

Dear *** ***,Here at Barron Designs, Incwe value customer satisfaction above
and beyond all. It is our promise to always
leave the customer feeling happy that they choose to use our company. Therefore we are willing to bend our Terms
and conditions and authorize a credit
towards product purchased by our
customer, *** ***. We understand and acknowledge our customer’s concerns that
they are not able to return their product. As stated in our Return Policy, All of our faux panels are made to order
and cannot be returned without the permission of Barron Designs. Under our order policy it is also stated, No
Refunds, Returns or Cancellations, all of our products are Made to Order and
there are no refunds, returns or cancellations unless with written permission
from Barron Designs, Inc., upon Barron Designs, Inc.’s discretion. All these items are listed in our Terms and
Conditions on the websites, ***We have contacted *** *** to inform him of the
authorization of this credit for $280.14 and have emailed him the details for his order.Thank you for your time and consideration in this
matter. Please know that we are doing
everything in our power to rectify the situation and hope that *** *** feels
very satisfied with our decision.Kind regards,Barron Designs, Inc.***Tell us why here

Dear *** ***, Here at Barron Designs, Incwe value customer satisfaction above and beyond all. It is our promise to always leave the customer feeling happy that they choose to use our company. Therefore we are willing to bend our Terms and Conditions and authorize the
return of the products by our customer, *** *** We understand and acknowledge our customer’s concerns that they were unable to return their products. As stated in the Terms and Conditions under the order Policy, No Refunds, Returns or Cancellations. All of our products are made to order and there are no refunds, returns or cancellations unless with written permission from Barron Designs, Inc., upon Barron Designs, Incdiscretion We will be in contact with *** *** to inform him of the authorization of his return and have emailed him the details for his return. Thank you for your time and consideration in this matter. Please know that we are doing everything in our power to rectify the situation and hope that *** *** feels very satisfied with our decision Kind regards, Barron Designs, Inc###-###-#### Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***,Here at
Barron Designs, Incwe value customer satisfaction above and beyond all.
It is our promise to always leave the customer feeling happy that they choose
to use our company. Therefore we were more than happy to assist this
customer with their shipping
concern.We
acknowledge our customer’s concerns that they were having with delivery
status. Upon reviewing this concern, we found that, at the time the order
was placed, the product was on backorder. This backorder was indicated on
our website, specifically, on the product page at the time of purchase.
We also contacted the customer on the day their order was processed to let them
know their order would be shipping out the week of November *, due to a
backorder. The order
has since been shipped out via ABF Freight Systems on November ***,
2015. At this point, the customers projected delivery date is
November ***, 2015. We have contacted *** *** to
inform her of the shipment details for her order. Thank you
for your time and consideration with this matter. Please know that we are
doing everything in our power to rectify the situation. Kind
regards,Barron Designs,
Inc. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The stain that she provided was the incorrect stain color. We are in the same place that we were before. We would like it to go on record that this issue was poorly handled and let it show on the Revdex.com ratings page.Thanks[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Daniel Fuentes

Revdex.com:
 In reference to complaint ID [redacted], Barron Designs appears to now be working satisfactorily to resolve this issue. While no resolution has been agreed upon, I believe the issue to be under control.
Sincerely,
[redacted]

Dear [redacted], Here at Barron Designs, Inc. we value customer satisfaction above and beyond all.  It is our promise toalways leave the customer feeling happy that they choose to use our company.  Therefore we were more than happy to issue a partial refund toour customer, [redacted]...

[redacted].We understand and acknowledge our customer’s concerns that the products he received were different colors. We had made improvements to our staining process which caused the difference that our customer was experiencing.  After speaking with our customerfurther, he came to a different desired settlement than originally requested.  Together we were able to come up with a plan that not onlyrectified the color difference but also would not delay his project any further.  In return we agreed upon a partial refund amount for his inconvenience.  Lastly, since customer service is something that our company takes pride in, we are reviewing the concerns of lack of communication addressed in this review and we are implementing systems to improve our service.    Thank you for your time and consideration in this matter.  Kind regards,Kelly R[redacted]Barron Designs, Inc.###-###-####[redacted]

Dear [redacted],Here at Barron Designs, Inc. we value customer satisfaction above and beyond all.  It is our aspiration to always leave our customers feeling pleased that they chose to use our company.  Therefore we were more than happy to assist this customer with their shipping carrier...

concern.   We acknowledge our customer’s concerns that they were having issues with the shipping carrier that was delivering their products.  We had reviewed the customer’s order and what occurred when it was placed.  Upon review of the phone call that was placed to purchase product, the incorrect addresswas given to the customer service representative at the time.  When the customer brought this to our attention we diligently got a hold of the trucking company to have this address revised.  When the customer asked that her order be canceled, we addressed this concern and stated that all of our faux panel products are made to order and cannot be returned without permission of Barron Designs, Inc..  It is also stated under our order policy, no cancellations are accepted on orders after 24 hours of order being placed.  All these items are listed in our terms and conditions on the website, [redacted].  At this point, we have attempted to reach this customer with no response.  We did follow up on this shipment and have noticed that she has accepted the shipment of product.  We do highly encourage this customer to contact us to go over any other concerns they might have.  Thank you for your time and consideration with this matter.  Please know that we are doing everything in our power to rectify the situation.Kind regards,Barron Designs, Inc.Tell us why here...

Dear [redacted],   Here at Barron Designs, LLC we value customer satisfaction above and beyond all.  It is our promise to always leave the customer feeling happy that they choose to use our company.  Therefore we are willing to bend our Terms and Conditions and authorize the return...

of products by our customer, [redacted].   We understand and acknowledge our customer’s concerns that they are unable to return their products.  As stated in our Terms & Conditions, there are No Refunds, Returns or Cancellations. A full listing of our Terms and Conditions can been seen on the website at [redacted].   Given our customers unique situation we are more than happy to accept the return. We have contacted [redacted] to inform her of this authorization and have emailed her the details for her return. Lastly, we pride ourselves in fantastic Customer Service and are reviewing the concerns addressed in this review.   Thank you for your time and consideration in this matter.  Please know that we are doing everything in our power to rectify the situation and hope that [redacted] feels very satisfied with our decision.   Best Regards,     Alicia R[redacted] Barron Designs, LLC ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Here at Barron Designs, Inc. we value customer satisfaction above and beyond all.  It is our promise to always leave the customer feeling happy that they choose to use our company.  We understand and acknowledge our customer’s concern that they were not happy with...

the products he received due to their coloration.  Our products are hand painted and can have slight variation.  We are happy to assist our customer and are working on getting paint kits shipped out.  We will be in contact with the customer to discuss this resolution.       Thank you for your time and consideration in the matter.  Please know that we are doing everything in our power to rectify the situation. Kind regards, Barron Designs, Inc. ###-###-#### Tell us why here...

Revdex.com:The business finally decided to issue our refund and I consider the matter resolved.   I hereby withdraw my complaint.Sincerely,
Ann Bauer

Dear [redacted],   Here at Barron Designs, Inc. we value customer satisfaction above and beyond all.  It is our promise to always leave the customer feeling happy that they choose to use our company.  Therefore we are authorizing a credit for the products that were purchased by our...

customer, [redacted].   We understand and acknowledge our customer’s concern that they were not able to return their order.  As stated in the Terms and Conditions under the order Policy, No Refunds, Returns or Cancellations.  All of our products are made to order and there are no refunds, returns or cancellations unless with written permission from Barron Designs, Inc., upon Barron Designs, Inc. discretion.   We will be in contact with [redacted] to inform her of the authorization of our refund and have emailed her the details as well.   Thank you for your time and consideration in this matter.  Please know that we are doing everything in our power to rectify the situation and hope that [redacted] feels very satisfied with our decision.   Kind regards,     Barron Designs, Inc. ###-###-#### Tell us why here...

Dear [redacted],Here at Barron Designs, Inc. we value customer satisfaction
above and beyond all.  It is our promise
to always leave the customer feeling happy that they choose to use our
company.  Therefore we are authorizing a
credit for the products that were purchased by our...

customer, [redacted].  We acknowledge our customer’s concerns that they were not
able to cancel their order.  As stated in
the Terms and Conditions under the Order Policy, No Refunds, Returns or Cancellations.  All of our products are made to order and
there are no refunds, returns or cancellations unless with written permission
from Barron Designs, Inc., upon Barron Designs, Inc. discretion. We have contacted [redacted] to inform her of the authorization
of our refund and have emailed her the details as well.Thank you for your time and consideration in this
matter.  Please know that we are doing
everything in our power to rectify the situation and hope that [redacted]
feels very satisfied with our decision.Best Regards,Barron Designs, Inc. ###-###-####

Review: We ordered 4 faux wood beams for our living room on September [redacted], 2015. We ordered these 4 beams using the "Quick Ship" option - according to [redacted] the quick ship option is (the following is copied and pasted from their own website):

Benefits of Quick Ship beams:

Ships in 2 to 10 days (check the style for the exact production time)

Faster production and delivery times

Ships right to your door

Same maintenance-free, durable material

Same incredibly likeness and texture of real wood

6 styles to choose from

Enjoy the same high quality products you expect from [redacted] shipped more quickly so you can show off your renovation or new build faster. That’s a win/win.

Once we placed the order, expecting the 4 beams to be 'quick shipped in 2 to 10 days, we received a phone call a couple of days later informing us that there were production delays and it would be at least 6 weeks to get the quick ship beams. Since the beams are what we liked, and we had already paid, we agreed to the delay. After 6 weeks had passed and we had no beams and no contact from fauxwoodbeams.com we called them to find out when we could expect our 'quick ship' beams. We were told that the order had not been processed and that they would 'hopefully' ship some time soon, but they weren't sure. This is unacceptable. If the quick ship option is unavailable, the please state somewhere on the website that shipping is taking 6+ weeks. If we had known this we would have ordered the beams from elsewhere. If the order is delayed the customer (us) should be kept up to date on the status instead of us having to call repeatedly to talk to someone about our order, only to be told it may or may not ship sometime this week or next. Send us the beams asap, or refund our money.'Desired Settlement: 1. Contact us with an update - we've had to call several times only to get vague information

2. Provide a specific date/time that the beams will be delivered with a tracking number so we know they have been sent - this needs to be completed asap

3. If delivery is still not an option - we would like a full refund.

Business

Response:

Dear [redacted],Here at

Barron Designs, Inc. we value customer satisfaction above and beyond all.

It is our promise to always leave the customer feeling happy that they choose

to use our company. Therefore we were more than happy to assist this

customer with their shipping concern.We

acknowledge our customer’s concerns that they were having with delivery

status. Upon reviewing this concern, we found that, at the time the order

was placed, the product was on backorder. This backorder was indicated on

our website, specifically, on the product page at the time of purchase.

We also contacted the customer on the day their order was processed to let them

know their order would be shipping out the week of November *, 2015 due to a

backorder. The order

has since been shipped out via ABF Freight Systems on November [redacted],

2015. At this point, the customers projected delivery date is

November [redacted], 2015. We have contacted [redacted] to

inform her of the shipment details for her order. Thank you

for your time and consideration with this matter. Please know that we are

doing everything in our power to rectify the situation. Kind

regards,Barron Designs,

Inc. Tell us why here...

Please beware of this company! We had placed an order on 3/**/16 for two stone columns in the amount if 461.87. On 3/**/16 we received another email to confirm the order for the amount of 461.87. On 4/**/16 we received another email stating they charged our credit card another $78.19 for shipping. I called the company and spoke to a women and she said someone would call me. By no surprise, they never did. I called back and she said what do you expect, it costs money to ship. I then told her it would have been nice to know from the beginning before I gave them permission to place the order. I have purchased many items and get free shipping. So she transferred me to a gentlemen named Tom. He was nasty and said that's what we do, really? You trick people into ordering a product for one price, only to get an email charging another fee!! I would hate to see if we would have had problems with the merchandise.

Review: I bought the Cambridge brick white panel and the Cambridge stone light gray corners. The brick looks good, but the corner pieces are horrible. The picture online made the product look more realistic then the actual pieces I received. Also, the corner pieces are thicker then the brick and would look funny even if I used them. I tried to return the corners and they will not allow any type of return on them. Their return policy is that this type of product needs approval to be returned. I didn't think that this would be a problem since my reasoning is valid. They said they denied the return because they are not setup to store this item. That seems like a baited return policy that in reality had no chance to be returned.Desired Settlement: I bought 6 corners at $46.69 each. I would like the full refund of $280.14

Business

Response:

Dear [redacted],Here at Barron Designs, Inc. we value customer satisfaction above

and beyond all. It is our promise to always

leave the customer feeling happy that they choose to use our company. Therefore we are willing to bend our Terms

and conditions and authorize a credit towards product purchased by our

customer, [redacted]. We understand and acknowledge our customer’s concerns that

they are not able to return their product. As stated in our Return Policy, All of our faux panels are made to order

and cannot be returned without the permission of Barron Designs. Under our order policy it is also stated, No

Refunds, Returns or Cancellations, all of our products are Made to Order and

there are no refunds, returns or cancellations unless with written permission

from Barron Designs, Inc., upon Barron Designs, Inc.’s discretion. All these items are listed in our Terms and

Conditions on the websites, [redacted]. We have contacted [redacted] to inform him of the

authorization of this credit for $280.14 and have emailed him the details for his order.Thank you for your time and consideration in this

matter. Please know that we are doing

everything in our power to rectify the situation and hope that [redacted] feels

very satisfied with our decision.Kind regards,Barron Designs, Inc.[redacted]Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,