Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise to always leave the customer feeling happy that they choose to use our company Therefore we are authorizing a credit for the products that were purchased by our customer, [redacted] We understand and acknowledge our customer’s concern that they were not able to return their order As stated in the Terms and Conditions under the order Policy, No Refunds, Returns or Cancellations All of our products are made to order and there are no refunds, returns or cancellations unless with written permission from Barron Designs, Inc., upon Barron Designs, Incdiscretion We will be in contact with [redacted] to inform her of the authorization of our refund and have emailed her the details as well Thank you for your time and consideration in this matter Please know that we are doing everything in our power to rectify the situation and hope that [redacted] feels very satisfied with our decision Kind regards, Barron Designs, Inc###-###-#### Tell us why here
Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise toalways leave the customer feeling happy that they choose to use our company Therefore we were more than happy to issue a partial refund toour customer, *** ***.We understand and acknowledge our customer’s concerns that the products he received were different colorsWe had made improvements to our staining process which caused the difference that our customer was experiencing After speaking with our customerfurther, he came to a different desired settlement than originally requested Together we were able to come up with a plan that not onlyrectified the color difference but also would not delay his project any further In return we agreed upon a partial refund amount for his inconvenience Lastly, since customer service is something that our company takes pride in, we are reviewing the concerns of lack of communication addressed in this review and we are implementing systems to improve our service Thank you for your time and consideration in this matter Kind regards,Kelly R***Barron Designs, Inc.###-###-#### [redacted]
Dear [redacted] ,Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our aspiration to always leave our customers feeling pleased that they chose to use our company Therefore we were more than happy to assist this customer with their shipping carrier concern We acknowledge our customer’s concerns that they were having issues with the shipping carrier that was delivering their products We had reviewed the customer’s order and what occurred when it was placed Upon review of the phone call that was placed to purchase product, the incorrect addresswas given to the customer service representative at the time When the customer brought this to our attention we diligently got a hold of the trucking company to have this address revised When the customer asked that her order be canceled, we addressed this concern and stated that all of our faux panel products are made to order and cannot be returned without permission of Barron Designs, Inc It is also stated under our order policy, no cancellations are accepted on orders after hours of order being placed All these items are listed in our terms and conditions on the website, [redacted] At this point, we have attempted to reach this customer with no response We did follow up on this shipment and have noticed that she has accepted the shipment of product We do highly encourage this customer to contact us to go over any other concerns they might have Thank you for your time and consideration with this matter Please know that we are doing everything in our power to rectify the situation.Kind regards,Barron Designs, Inc.Tell us why here
Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise to always leave the customer feeling happy that they choose to use our company We understand and acknowledge our customer’s concern that they were not happy with the products he received due to their coloration Our products are hand painted and can have slight variation We are happy to assist our customer and are working on getting paint kits shipped out We will be in contact with the customer to discuss this resolution Thank you for your time and consideration in the matter Please know that we are doing everything in our power to rectify the situationKind regards, Barron Designs, Inc###-###-#### Tell us why here
Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise to always leave the customer feeling happy that they choose to use our company Therefore we are authorizing a credit for the products that were purchased by our customer, [redacted] We understand and acknowledge our customer’s concern that they were not able to return their order As stated in the Terms and Conditions under the order Policy, No Refunds, Returns or Cancellations All of our products are made to order and there are no refunds, returns or cancellations unless with written permission from Barron Designs, Inc., upon Barron Designs, Incdiscretion We will be in contact with [redacted] to inform her of the authorization of our refund and have emailed her the details as well Thank you for your time and consideration in this matter Please know that we are doing everything in our power to rectify the situation and hope that [redacted] feels very satisfied with our decision Kind regards, Barron Designs, Inc###-###-#### Tell us why here
Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise toalways leave the customer feeling happy that they choose to use our company Therefore we were more than happy to issue a partial refund toour customer, *** ***.We understand and acknowledge our customer’s concerns that the products he received were different colorsWe had made improvements to our staining process which caused the difference that our customer was experiencing After speaking with our customerfurther, he came to a different desired settlement than originally requested Together we were able to come up with a plan that not onlyrectified the color difference but also would not delay his project any further In return we agreed upon a partial refund amount for his inconvenience Lastly, since customer service is something that our company takes pride in, we are reviewing the concerns of lack of communication addressed in this review and we are implementing systems to improve our service Thank you for your time and consideration in this matter Kind regards,Kelly R***Barron Designs, Inc.###-###-#### [redacted]
Dear [redacted] ,Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our aspiration to always leave our customers feeling pleased that they chose to use our company Therefore we were more than happy to assist this customer with their shipping carrier concern We acknowledge our customer’s concerns that they were having issues with the shipping carrier that was delivering their products We had reviewed the customer’s order and what occurred when it was placed Upon review of the phone call that was placed to purchase product, the incorrect addresswas given to the customer service representative at the time When the customer brought this to our attention we diligently got a hold of the trucking company to have this address revised When the customer asked that her order be canceled, we addressed this concern and stated that all of our faux panel products are made to order and cannot be returned without permission of Barron Designs, Inc It is also stated under our order policy, no cancellations are accepted on orders after hours of order being placed All these items are listed in our terms and conditions on the website, [redacted] At this point, we have attempted to reach this customer with no response We did follow up on this shipment and have noticed that she has accepted the shipment of product We do highly encourage this customer to contact us to go over any other concerns they might have Thank you for your time and consideration with this matter Please know that we are doing everything in our power to rectify the situation.Kind regards,Barron Designs, Inc.Tell us why here
Dear [redacted] , Here at Barron Designs, Incwe value customer satisfaction above and beyond all It is our promise to always leave the customer feeling happy that they choose to use our company We understand and acknowledge our customer’s concern that they were not happy with the products he received due to their coloration Our products are hand painted and can have slight variation We are happy to assist our customer and are working on getting paint kits shipped out We will be in contact with the customer to discuss this resolution Thank you for your time and consideration in the matter Please know that we are doing everything in our power to rectify the situationKind regards, Barron Designs, Inc###-###-#### Tell us why here